Austin's Couch Potatoes

Complaint: [redacted] I am rejecting this response because: A consumer pays Austin Couch Potatoes over $1,for bedroom furniture and your response for a poorly made headboard by your supplier is I did not pay for another warranty if I were an owner and or a super at Austin Couch Potatoes I would help a customer that spent almost $5,with you in furniture that head board is cracked and that is definitely a manufacturer's problemYou being the reseller I paid you the money not LMT We were told and sold solid wood furniture and the wood has cracked terrible quality not even a 2" x 6" board from Lowes or Home Depot would crack unless I put a nail in it and hit it with a hammer! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: This is the same response that I've been hearing since I emailed the first timeThe factory hasn't been shut down since August when I first filed the warranty claim, or a month later when I inquired about my warranty claimBeen given the run around ever since and it seems that nothing has changed Regards, [redacted]

I would be willing to refund the delivery as a solution to the delayed delivery if the customer removes all negative feedback on all review websites and Revdex.com, [redacted] , ***, etcWe see this as the remedy to the accused problemTherefore we would be completely resolved and furniture delivered entirely ***

Good afternoon Mr [redacted] ,Our team is resolving this with the factory and having the part fedex'd to our warehouseHolidays and factory shut down period has delayed the partIt's not practice but with the holidays and the factory being closed for the holidays it was held upOur intention was to get this too you much sooner but I'm assuming the factory was out of that particular fabric.? I expect to have a routing number shortly for the parts.Kindest regards,***

Here is your tracking number from fed exIt appears to be arriving on Tuesday. [redacted] Revdex.com please accept this as evidence that this issue is in the resolution processWe are doing everything we can to remedy this customers concern at the speed of the manufacturer’s response time. Regards***

I will be out of the office Thursday Monday July - Wednesday August 5thDuring this time I will have limited access to voice and email messagesIf you need IMMEDIATE assistance please contact my office @ or [email protected] For all business matters that need immediate attention please email [email protected] Otherwise, I will return all messages upon my returnRegards, [redacted] Austin's Couch Potatoes Keep Austin Comfy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I will be out of the office Thursday Monday July - Wednesday August 5thDuring this time I will have limited access to voice and email messagesIf you need IMMEDIATE assistance please contact my office @ or [email protected]" class="cuttext">href="mailto:[email protected]">[email protected]...⇄ all business matters that need immediate attention please email [email protected], I will return all messages upon my returnRegards, [redacted] Austin's Couch Potatoes Keep Austin Comfy

I will be out of the office Thursday Monday July - Wednesday August 5thDuring this time I will have limited access to voice and email messagesIf you need IMMEDIATE assistance please contact my office @ or [email protected] all business matters that need immediate attention please email [email protected], I will return all messages upon my returnRegards, [redacted] Austin's Couch Potatoes Keep Austin Comfy

At first I was very happy with this company. Now, after I have spent $4,000 on the furniture I am wishing I would have gone to a name brand store instead. The chair that I bought from them broke just after a few months. After going round and round with them they finally sent someone out to look at it. It has been a month and I still have a broken chair. Yes, I did spend the extra $200 for the warranty. Technician was supposed to call me yesterday to set up my appointment for today and like their typical fashion they never called. Here I sit with this huge chair that takes up a quarter of my living room and no one can sit on it. At this point I have no choice but to take legal action on them and enforce the lemon law. Really sad because they seemed like such nice people.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI still thinks it's funny that I've been trying to get this taken care of since August, and filing a clam with the Revdex.com was the only way for me to actually get my warranty taken care ofI think the warranty is worthless, and ya'll were giving me the run around for all this timeI still want the amount of money that I paid for the warranty refunded to me because it seems that you don't care about your customer once they leave your facility and ya'll have no plan on taking care of your customers either Regards, [redacted]

Here is your tracking number from fed exIt appears to be arriving on Tuesday. *** Revdex.com please accept this as evidence that this issue is in the resolution processWe are doing everything we can to remedy this customers concern at the speed of the manufacturer’s response time. Regards***

I will be out of the office Thursday Monday July - Wednesday August 5thDuring this time I will have limited access to voice and email messagesIf you need IMMEDIATE assistance please contact my office @ or
[email protected]" class="cuttext">href="mailto:[email protected]">[email protected]...⇄ all business matters that need immediate attention please email [email protected], I will return all messages upon my returnRegards, *** Austin's Couch Potatoes Keep Austin Comfy

I will be out of the office Thursday Monday July - Wednesday August 5thDuring this time I will have limited access to voice and email messagesIf you need IMMEDIATE assistance please contact my office @ or [email protected] all business matters that need
immediate attention please email [email protected], I will return all messages upon my returnRegards, *** Austin's Couch Potatoes Keep Austin Comfy

Complaint: ***
I am rejecting this response because:you have also posted my financial information on your *** page without my permission, and refused to give me a copy of my contracts which I'm legally entitled toI will be in contact with the office of consumer credit commissions to file a complaint with the stateI have printed the comments off the website and will let the state handle it from here
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI still thinks it's funny that I've been trying to get this taken care of since August, and filing a clam with the Revdex.com was the only way for me to actually get my warranty taken care ofI think the warranty is worthless, and ya'll were giving me the run around for all this timeI still want the amount of money that I paid for the warranty refunded to me because it seems that you don't care about your customer once they leave your facility and ya'll have no plan on taking care of your customers either
Regards,
*** ***

Hi ***, Thank you for giving us this opportunity to respond to this customers concernWe have completely resolved this customer issue with this customer We picked up the sectional and have given the customer a Full Refund of Please do not let this reflect negatively
on our business.Thank You*** ***Austin's Couch PotatoesN IH 35Austin, TX 78753 ***c ***http://www.austincouches.com

At first I was very happy with this company Now, after I have spent $4,on the furniture I am wishing I would have gone to a name brand store instead The chair that I bought from them broke just after a few months After going round and round with them they finally sent someone out to look at it It has been a month and I still have a broken chair Yes, I did spend the extra $for the warranty Technician was supposed to call me yesterday to set up my appointment for today and like their typical fashion they never called Here I sit with this huge chair that takes up a quarter of my living room and no one can sit on it At this point I have no choice but to take legal action on them and enforce the lemon law Really sad because they seemed like such nice people

Complaint: ***
I am rejecting this response because: The sales rep didn't point out there could be delays even though it states that on the invoice. We are still upset because what you can control are a couple of things. One is the damage chair that was supposed to be re-ordered it was known on the day of the delivery it was damaged, but yet my wife called back an entire week later to find out the status only to learn you hadn't even ordered the replacement yet and not sure when you would have if we hadn't called. Now we are being told the couch won't be delivered until this chair comes in. A chair that you took over a week to order.
The other thing you can control is that your staff is incredibly rude - you can read the reviews all over the internet on *** and other sites about your staff when you call - particularly ***. She is the rudest individual that anyone could ever deal with. She repeatedly gets us off the phone saying she will call us back and never does. Your entire staff is like that - you sure seem nice when you wanted my money, but now that you have it your reps sure are not pleasant. I don't think companies should be able to stay open when they treat people that way. A manager was supposed to call my wife today regardless of if the couch came in or not to give us an update and we received no such call. It is the same song and dance over and over again when we call in.
So regardless of the delays by your vendors, weather, etcwe are now waiting due to the fact that you guys didn't timely do a replacement order on our broken chair. We are more and more frustrated due to the customer service of folks like ***. Have you even read the reviews online about her and her attitude and you still keep her around?
Regards,
*** ***

We are investigatingWill update as soon as possible.