Austin's Couch Potatoes

Dear ***,
I understand your frustrationHowever on the day of order *** and I negotiated a first week of June deliveryHe made it seem like it wasn't a big deal to get the furniture from the 1st-3rdWe delivered the furniture as negotiated over the phone on TuesdayWe are
planning on making the 2nd delivery of your California King Bed as soon as it arrivesBut at this point I will not promise any delivery dates because I do not want to be held responsibleWe will take our time and do it right, no rushing, we will negotiate the time.
Again I'm sorry for any confusionOur invoice clearly states at the bottom
"Availability of merchandise is estimated according to information on hand at the time order is writtenSeller shall not be responsible for delays in delivery of merchandise occasioned by manufacturer's scheduling, stock on hand, availability of materials, transportation difficulty or any other cause beyond the control of the seller."
I notate that line because - if we had the inventory in our warehouse I could have brought it too you on June 2nd, however everything was still estimated delivery times when you called to schedule your delivery.
Reading on
"Seller can designate a day for Delivery, but not a specific time."
***, we did our best to accommodate you with the scenario at handI think we can have a fresh start wrap up the last deliveryand we already put into works the refund with GE as negotiated with *** on the phone on Monday

Complaint: ***
I am rejecting this response because: This is the same response that I've been hearing since I emailed the first timeThe factory hasn't been shut down since August when I first filed the warranty claim, or a month later when I inquired about my warranty claimBeen given the run around ever since and it seems that nothing has changed
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Here is your tracking number from fed exIt appears to be arriving on Tuesday. *** Revdex.com please accept this as evidence that this issue is in the resolution processWe are doing everything we can to remedy this customers concern at the speed of the manufacturer’s response time. Regards***

I am researching the history of this complaintFrom what I understand is that this was a pickup and usually the pieces need to be brought back to the warehouse if found damagedLet me look into this to find a resolution first before taking action

Complaint: ***
I am rejecting this response because: A consumer pays Austin Couch Potatoes over $1,for bedroom furniture and your response for a poorly made headboard by your supplier is I did not pay for another warranty if I were an owner and or a super at Austin Couch Potatoes I would help a customer that spent almost $5,with you in furniture that head board is cracked and that is definitely a manufacturer's problemYou being the reseller I paid you the money not LMT. We were told and sold solid wood furniture and the wood has cracked terrible quality not even a 2" x 6" board from Lowes or Home Depot would crack unless I put a nail in it and hit it with a hammer!
Regards,
*** ***

On every one of our invoices we clearly state above their signature the following statementThis customer purchased the day after Christmas and we regretfully experienced a delayWe have made every effort to accommodate this customers needs
They have agreed to all of our accomodations
and now we are being issued this complaint
Statement on invoice states:
"Availability of merchandise is estimated according to information on hand at the time order is writtenSeller shall not be responsible for delays in delivery of merchandise occasioned by manufacturer's scheduling, stock on hand, availability of materials, transportation difficulty or any other cause beyond the control of the seller."
I would be honored to bring you a replacement chair and resolve this issue when the parts arriveWe will also stand behind our agreement and bring you the remaining sofa when it arrives and scheduling has been made with your agreement
It is not our intention to have a delayed order, we always give a response when customers ask for an eta. The meaning of eta is "Estimated time of arrival." We do our best with the technology given to us by the suppliers to present you an honest etaWith the torrential winters all around the factories the last few weeks things were slightly delayed
The *** order is our highest order of importance at this point to fulfill in a safe and orderly manner
I am sorry
***

I will be out of the office Thursday Monday July - Wednesday August 5thDuring this time I will have limited access to voice and email messagesIf you need IMMEDIATE assistance please contact my office @ or [email protected] For all business matters that need
immediate attention please email [email protected] Otherwise, I will return all messages upon my returnRegards, *** Austin's Couch Potatoes Keep Austin Comfy

Complaint: ***
I am rejecting this response because: This is the same response that I've been hearing since I emailed the first timeThe factory hasn't been shut down since August when I first filed the warranty claim, or a month later when I inquired about my warranty claimBeen given the run around ever since and it seems that nothing has changed
Regards,
*** ***

We offer an accident plan at the point of sale to cover anything the factory warranties do not coverIf this was declined at the point of sale this is outside of the year warranty from the factory and we cannot repair it for freeThe factory will charge us a fee to repair it or replace itIf
you would like we can reach out to LMT Rustic and see what the replacement cost would be for you

We have completed the repair as of yesterday with our contractor AHMThis case should be closedDo you need further evidence?

Hi ***, Thank you for giving us this opportunity to respond to this customers concernWe have completely resolved this customer issue with this customer We picked up the sectional and have given the customer a Full Refund of Please do not let this reflect negatively
on our business.Thank You*** ***Austin's Couch PotatoesN IH 35Austin, TX 78753 ***c ***http://www.austincouches.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: We have not gotten our full delivery. You still haven't delivered the chair that was broken. You guys are ridiculus. My wife called on Wednesday to check the status once again as that was the date we were told. Again *** answered the phone and said our chairs were there and that she was getting with the warehouse manager. He would absolutely call us back that day. Guess what - no call at all from your company. My wife had to wait a full hours and call back. How does your company (*** on at least to occasions - not to mention all the other people) repeatedly tell a customer you are going to call them back and never do. We shouldn't have to continually call you to try and track down our furniture
Even after we have complained to the managers there, complained to the Revdex.com, and anywhere else we can escalate to you refuse to try and fix the issues with communicating to your customers
Not to mention that when your delivery team did finally delivered our couch they broke our door frame and hit a table that spilled candle wax over our table and wall
Absolutely worse company have ever dealt with and if you don't improve someone should have you closed so other people don't have these same issues
Regards,
*** ***

I would be willing to refund the delivery as a solution to the delayed delivery if the customer removes all negative feedback on all review websites and Revdex.com, ***, ***, etcWe see this as the remedy to the accused problemTherefore we would be completely resolved and furniture delivered entirely.
***

Rather than making a comment today, I will let the police investigation pan out and let our legal team respond accordingly

Good afternoon Mr***,Our team is resolving this with the factory and having the part fedex'd to our warehouseHolidays and factory shut down period has delayed the partIt's not practice but with the holidays and the factory being closed for the holidays it was held upOur intention
was to get this too you much sooner but I'm assuming the factory was out of that particular fabric. I expect to have a routing number shortly for the parts.Kindest regards,***

Complaint: ***
I am rejecting this response because: due to the fact that we opened lines of credit I just want the delivery fee refunded to me by checkI don't want any additional confusion on my billing statementsI spoke with someone over the phone about this alreadyI wouldn't mind the account credit if I didn't have two accounts open
Regards,
*** ***

Complaint: ***I am rejecting this response because this business failed to take responsibility for their poor employees behavior and apologize for it
that just shows what a poor business practice they are running and instead of respecting and honoring their customers for what I can call now " wasting" their time and money on them" instead planning to fight back!! I do agree to let our lawyers discuss this furtherRegards,*** ***

Complaint: ***
I am rejecting this response because: this is what the company always says when you have them on the phoneThey will "work on it" and get back to you but they don't return your callOnly once did someone (***)
return my call and provide good customer service.
Regards,
*** ***