Austin's Couch Potatoes

Complaint: ***
I am rejecting this response because: A consumer pays Austin Couch Potatoes over $1,for bedroom furniture and your response for a poorly made headboard by your supplier is I did not pay for another warranty if I were an owner and or a super at Austin Couch Potatoes I would help a customer that spent almost $5,with you in furniture that head board is cracked and that is definitely a manufacturer's problemYou being the reseller I paid you the money not LMT. We were told and sold solid wood furniture and the wood has cracked terrible quality not even a 2" x 6" board from Lowes or Home Depot would crack unless I put a nail in it and hit it with a hammer!
Regards,
*** ***

We offer an accident plan at the point of sale to cover anything the factory warranties do not coverIf this was declined at the point of sale this is outside of the year warranty from the factory and we cannot repair it for freeThe factory will charge us a fee to repair it or replace itIf
you would like we can reach out to LMT Rustic and see what the replacement cost would be for you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI still thinks it's funny that I've been trying to get this taken care of since August, and filing a clam with the Revdex.com was the only way for me to actually get my warranty taken care ofI think the warranty is worthless, and ya'll were giving me the run around for all this timeI still want the amount of money that I paid for the warranty refunded to me because it seems that you don't care about your customer once they leave your facility and ya'll have no plan on taking care of your customers either
Regards,
*** ***

Good afternoon Mr***,Our team is resolving this with the factory and having the part fedex'd to our warehouseHolidays and factory shut down period has delayed the partIt's not practice but with the holidays and the factory being closed for the holidays it was held upOur intention
was to get this too you much sooner but I'm assuming the factory was out of that particular fabric. I expect to have a routing number shortly for the parts.Kindest regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

That solves the issue Revdex.comWe have negotiated in our means to work with this customerCustomer has received all goods ordered and has signed all documentationWe see this as a closed dealPlease see the attached invoices and ge contractsAlso please read the fine print on the terms and conditions of the sale

We have made the delivery at this point, the customer has accepted the furniture into their homeDelivery is completedI will upload the invoice when I receive the documentation from the delivery driver