Auto Light Pros

Worse company service. Ordered lights for my car that was in an accident. Waited 12 days for there lights, that didn’t include mounts or bumper clips. That are part of the assembly according to gm, so cannot be purchased separate from anywhere. So I called numerous times, and left voicemails because they do not actually answer. Or obviously respond. So purchased other lights locally that actually came complete. And installed there lights with these other brackets, because I didn’t want the factory look. And was tired of waiting for them. So I emailed them, and around 48 hrs later they responded. I asked them to send me the clips and mounts or refund me the money I spent to have the parts so I could install there lights. An according to there manufacturers they are not part of the lights. So now they want me to spend $60 more to send the lights back. And spend 4 more hours of my time to uninstall there lights plus pay a restocking fee. All because there lights are not a complete product. I would consider this false advertising, they could at least state they do not come complete. Lol. What a joke. To top it off they do not come with the correct instructions, so I had to figure out myself on how to wire them.

I highly recommend you steer clear of this company. Or any company with customer service that is this bad

Bought headlights that did not come with mounts or bumper clips, my car was in an accident so old ones were shattered. You can’t buy just these parts they are part of the headlight for what ever reason. Took 12 days to get these lights, so I emailed them. Waiting on them, to get my car back going. So after waiting a day I found so locally with clips so I bought them for the parts they didn’t include. And installed there lights because I didn’t want the factory look. After I figured out how to wire and install them because they came with the wrong instructions. So I asked them to send me the missing clips or refund for the lights I had to buy that actually came complete. They said they can’t do that because there not part of the light according to there manufacturers. So I called leaving numerous voicemails because they don’t actually answer the phone, or obviously respond to there messages. An no company should take 48 hrs to respond to an email. I will never buy anything or deal with this company again. And highly recommended you steer away from this company

To whom it may concern,
This customer ordered the incorrect part for his vehicle, despite the fact that the fitment information in readily available on the product page on our website from where he purchased the partFurthermore, we already issued the customer a refund for
this item, as evidenced by the attachmentThe customer was assessed a restocking fee, due to the fact that there wasn't anything wrong with the item, he just ordered incorrectlyWe incurred the cost of advertising, boxing, and shipping the item to the customerWe are assessed fees from manufacturers as well when issues like this occurHad the item been defective or damaged in some way, or if the customer ordered incorrectly due to bad data on our website, there would not be any fees assessedThis is not the caseLastly, we could not issue the refund until the product had been shipped back and processed by the manufacturerThey had to inspect and test the item to make sure that it wasn't damaged during installation, and was in re-sellable conditionOnce this was confirmed, we were refunded (partially), and we refunded the customerPlease let us know if you require further informationWe also had responded to every email from this customerWe did not ignore his issues, we simply couldn't issue him a refund until the item was returned and processedHe was unhappy with this, despite the fact that we are unaware of any company, online or otherwise that issues full refunds to customers prior to the purchased item having been returned.
Best regards,
Auto Light Pros

To Whom It May Concern: We find it hard to take responsibility for the issue with this customer who states "I ordered a grille that aparently ended up being a bumper grille...So I received the wrong grille"If you look at the TITLE of the product: CHEVY SILVERADO BLACK RL SERIES BUMPER
MESH GRILLE - RBPIt clearly states that it is a bumper grilleWe don't really know how else to advertise our product more clearlyGranted, the image includes the front of the vehicle, but these are images that are supplied by the manufacturers that we need to use to advertise their productsOf course, on the front of the vehicle, the main grille is going to be larger than the bumper grille, which by the way is featured in the imageHowever, every single website that offers this product uses this image, because as we stated, it is supplied by the manufacturerThis customer was charged the restocking fee because they ordered incorrectly despite all of the information on our end being featured prominently, and correctlyIf we had incorrect data, or if there was an issue with the item, there would not be a feeFurthermore, we offer free shipping to our customers, so when there is a return without an issue with the product (other than the customer ordering the wrong item), we cannot incur these costsOur return policy is clearly stated on our website: *** Best, Auto Grille Pros

To Whom It May Concern:My name is *** ** ***, I'm one of the owners of Auto Light ProsI'm responding to Complaint ID ***.The customer is reporting a complaint that she would like to return an itemWe are approving the customer's return and are in the process of providing an RMA#The only
reason there was a delay is that RMA approvals can take up to business days.I've CC'd *** ***, the customer who filed the complaint, for her verification that a return is being processedOnce the RMA is approved by the manufacturer, the return shipping information will be provided.Please let me know if you have any questions regarding this compliant.Best,***

Response to *** ***:
UPS Tracking:
*** *** *** ***

I received the message you sent me with the invoice detached from auto light pro where I purchased the item but have not received it I have been in dispute with them since March about receiving the product or the refund they contacted...

me the end of June and said within 3 to 5 business days I should have had my refund here it is July 14th and I still have not received the refund nor have they responded to any of my emails as well so what they have sent you was the invoice from the purchase I am still waiting on my refund and of course I have not gotten a response from them since June 30th so if you could a little further look into this or pressure them on the refund matter I would appreciate it I have spoken with UPS they had contacted the seller and the seller had stated to me I was going to get a refund and have never received it so I am patiently still waiting for my refund with no response attached to the emails I have sent them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.This issue has been resolved. Thank you.?
Regards,
[redacted]

Our website has very clear return policy, which we believe is fair. Once a light has been installed on a vehicle, we cannot be held accountable for how it performs, due to the fact that there is a considerable chance that human error upon installation is what caused the malfunction. We, as well...

as the manufacturers we sell, offer videos and technical support for installation and troubleshooting.  The lights that we sell are protected by the manufacturers warranty which covers such things as water damage (faulty seals), bad wiring, loose parts, etc. However, in this case, the issue was deemed by the manufacturer to likely have occurred due to incorrect installation. If the manufacturer is unwilling to grant a full refund, there is no reason, as per our return policy, that this customer should be entitled to a full refund with no shipping costs. On all unauthorized returns, which is what this is, all of the lights have to be tested if they are going to be resold. Typically, there is about a 25% restocking fee which is intended to cover the cost of these tests. We offer free shipping to our customers, and for those that have authorized returns as well. In this case, his return is not authorized, yet he is insisting on a full refund. Please follow the link to our return policy page: http://www.autolightpros.com/returns-exchanges
I have also pasted the text below:
RETURNS & EXCHANGES
We may accept returns and/or exchanges. Should it be necessary for you to return an item that you purchased from AutoLightPros, you can return the item for an exchange or refund only if ALL of the following parameters are met:
Within 10 days of the item being delivered only if the item is in its original packaging and in a brand new, resalable condition. 
Any product is non-refundable if it is alter, used or fully and/or partially installed in any way. 
Return shipping and handling fees are non-refundable.
All installation or incidental fees are non-refundable
All returns items will be subject to 25% restocking fee.
We cannot accept C.O.D. shipments. 
For your protection, we suggest all returns be sent back to us through a traceable carrier.
If an item arrives damaged, it must be reported to us immediately.
Before sending a shipment to us you must contact us at [email protected].
Please allow 10-15 business days after receipt in our warehouse for your return to be processed.
All parts include a manufacturer warranty, subject to the requirements of the part's manufacturer.
 
Shipping and Tax Policy
 
Our shipping and sales tax policy is as follows:
We offer free ground shipping to the lower 48 continental United States.
Shipping fees will be incurred on items shipped to Hawaii, Alaska, U.S. Territories and International locations
Shipping fees will be incurred on items less than $75.
Expedited shipping options are available and will include an additional fee.
Expedited shipping fees are determined by the weight of the items and the shipping address.
Our primary shipping carriers are UPS, FedEx and USPS. However, we may use other carriers as needed.
Sales tax will be applied to purchases made within California. These orders are subject to the California state sales tax.

I ordered the wrong fog lights. I sent e-mails to '[email protected]'; ''[email protected]' asking them to cancel the order an hour or so later. I also submitted a cancellation request using their website. They responded by email 24 hours later saying: "We just notified our vendor regarding cancellation and will contact you once we hear back. Thanks for your patience.Best Regards, AutoLightPros.com Customer Service" I received a shipping notice later in the day stating my order had been shipped via UPS.I called UPS about the situation and they stated I could refuse delivery and the package would be returned to the vendor at no charge.I also contacted the vendor who said there would be a 20% restock fee. OK, I can accept that. When I emailed Auto Lights Pro that I planned to refuse UPS delivery, they replied stating:"If you need to return the item, there is a process that you need to follow in order to send the item back. There will be a 30% restocking fee and you are responsible for the returned shipping. Also, if there item is rerouted back to the vendor, there will be a rerouting fee assessed as well." Really? These people should not be in business! They are true rip-off artists and will capitalize off any circumstance. With the high price they charge for a returned item, I'm not certain what I will do by delivery day. It's obvious to me that Auto Lights Pro does not care about building their business on satisfied customers. I recommend avoiding them like the plague!

I made the error in ordering the wrong lights. As soon as I put in the order, I sent them an e-mail asking to cancel the order. They responded: We have contacted the manufacturer to cancel your order and will get back to you as soon as we have confirmation.

Best Regards,

Then the next day I received a shipping confirmation. Really? Is it that hard to cancel an order or are you simply looking to get money and screw anyone you can? Order from others, maybe Amazon which had the exact same headlight for $40 cheaper.

This company is a joke. Impossible to reach via phone or email. If you're gonna run a business you gotta pick up the phone and you gotta answer emails. Not cool. Do not do business with these people. My teenage son spent a lot of money on headlights, which are defective and need to be replaced. I cannot get in touch with them.

I will never to business with this company again. They promised a discount over the phone in order to entice my business. I never received the promised discount and needed to eventually settle the matter by placing a credit dispute. They made a variety of erroneous charges to my credit card, only to later issue refunds that were less than the amount incorrectly charged. Lastly, they are VERY, VERY difficult to get a hold of. They don't answer phone calls; you'll need to leave a voicemail every time. These voicemails are rarely, if ever, returned.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The items have indeed been delivered to my address, and they are of satisfactory quality, HOWEVER, there is still an issue regarding the amount paid. I was quoted, in writing, $178.91, however I was charged $190.22. There was never any explanation as to why, or how the new total was reached. I don't know a lot about business, but I do know that if you tell someone one price, and then charge them more, that, that is unacceptable; especially with no explanations attached. I do want my additional $11.31 refunded. Either that, or I'll happily return the uninstalled parts for a full and complete refund.
Regards,
[redacted]

Response to [redacted]:UPS Tracking:[redacted]

Dear Revdex.com,This is a response to ID of [redacted].  The customer's order was faithfully executed and processed. Here is the UPS tracking information. As you can see, it was delivered on 9/29, 6 days after the order was placed.  We believe the customer may have accidentally deleted this...

email or it went into their spam folder somehow. Please let us know if there's anything other information we can provide. But the customer's order was completed successfully.Tracking Number:[redacted]Ship To:[redacted]USUPS Service:GROUNDNumber of Packages:1Package Weight:10.4 LBSScheduled Delivery:09/29/2015Reference Number 1:[redacted]Reference Number 2:[redacted]

To Whom It May Concern:My name is [redacted], I'm one of the owners of Auto Light Pros....

I'm responding to Complaint ID [redacted].
The customer is reporting a complaint that she would like to return an item. We are approving the customer's return and are in the process of providing an RMA#. The only reason there was a delay is that RMA approvals can take up to 10 business days.
I've CC'd [redacted], the customer who filed the complaint, for her verification that a return is being processed. Once the RMA is approved by the manufacturer, the return shipping information will be provided.
Please let me know if you have any questions regarding this compliant.
Best,
[redacted]

Dear Revdex.com,This is a response to ID of [redacted].  The customer's order was faithfully executed and processed. Here is the UPS tracking information. As you can see, it was delivered on 9/29, 6 days after the order was...

placed.  We believe the customer may have accidentally deleted this email or it went into their spam folder somehow. Please let us know if there's anything other information we can provide. But the customer's order was completed successfully.
Tracking Number:
[redacted]
Ship To:
[redacted]US
UPS Service:
GROUND
Number of Packages:
1
Package Weight:
10.4 LBS
Scheduled Delivery:
09/29/2015
Reference Number 1:
[redacted]
Reference Number 2:
[redacted]

This issue has been resolved. A refund was finally issued. Thank you for all of your help with this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The items have indeed been delivered to my address, and they are of satisfactory quality, HOWEVER, there is still an issue regarding the amount paid. I was quoted, in writing, $178.91, however I was charged $190.22. There was never any explanation as to why, or how the new total was reached. I don't know a lot about business, but I do know that if you tell someone one price, and then charge them more, that, that is unacceptable; especially with no explanations attached. I do want my additional $11.31 refunded. Either that, or I'll happily return the uninstalled parts for a full and complete refund.
Regards,
[redacted]