Our mailing address is Haverhill St, Andover MA and you can send it to my attentionWhen a vehicle is repossessed, you still owe the remaining balanceAs you will see in the paperwork that I am sending to you, every dollar is accounted forYou will see the payoff as of the day that it was repossessed plus any expenses incurred as a result of the repossession and subsequent sale of the vehicleYou will also see the credit for the sale proceeds as wellThe remaining deficiency balance is your contractual obligation to pay usA repossession does not relieve you of that obligationPlease send me your paperwork and I can research the error that you are talking about but the current balance is correct
We performed a detailed exam of this complaint and discovered an error with the [redacted] trade linePer FCRA guidelines, we have made the necessary corrections as requiredWhile those corrections are complete on our end, it may take 30-days for the trade line to update with the credit reporting agency
When vehicles are liquidated at auction, the value assigned to a particular vehicle is not based on “trade-in” value, rather it is based on the “wholesale” value of the vehicleIn this particular circumstance, the wholesale value given to this [redacted] Explorer Vin the condition that it was in was $2,The original selling dealer purchased this vehicle for more than the estimated wholesale valueOver the next two weeks, our Document Control Department will be sending the customer an itemization of the final disposition of this vehicle which may also include any storage fees or repairs associated with the unit
On April 5, 2016, Mr [redacted] was given his pay off figure as of that dayHowever, between that date and April 11, 2016, when we did receive a check to pay off his loan two things occurredFirst, his automatic payment that was attempted on April 1, 2016, was returned to us by his bankBecause that payment returned after we quoted him the pay off on April 5th, it caused his balance to increaseIn addition to that, his payments are due every FridayHe owed a payment for April 1st and a payment the following Friday, April 8thThe difference between those two payments, the per diem interest, and the amount we received to payoff his loan is $That shortage will need to be paid in order for us to release the titleI will be more than happy to expedite getting the title released as soon as we receive the shortage amount
THANKS FOR RESPONDING...FIRST OF ALL I NEVER HAD AN PREPAID ACCOUNT OR SAVINGS ACCOUNT THAT I USED FOR PAYMENTS.TELL ME HOW CAN YOU USE AND SAVINGS ACCOUNT TO MAKE PAYMENTS? WHEN SET UP INITIAL PAYMENTS I WAS USING THE BANK THAT I WAS WITH TIL PROVIDE Revdex.com THE PREPAID ACCOUNT ASSOCIATED WITH MY NAMEI HAVE DOCUMENTATION THAT PAYMENTS WAS COMING OUT OF MY ACCOUNT FEB-MAYI HAVE RELAYED WHAT THE BANK EMPLOYEE TOLD ME TO TELL YOU ALL Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I will accept the terms under the condition that a letter stating this error on company letter head is sent to my attention I was told someone would contact me by end of the week and that did not happenI want a date when the June credit file will be submitted to the credit bureaus I would like correspondence when this updated credit file is sent I also want to know from the credit department how long it will take for my credit report to reflect what it was before the delinquency was submitted] Regards, [redacted]
I have researched Ms [redacted] 's complaint and I believe her confusion comes from the fact that our company name is Lease and Rental Management d/b/a Auto LoanMs [redacted] entered into a Retail Installment Contract in October of for a [redacted] (bearing VIN [redacted] ) that she purchased from [redacted] AutosThat vehicle was repossessed on September 27, 2012, and the following day she had a conversation with one of our representatives in which she informed us that she did not want to get that vehicle back or reinstate her loanSubsequently, the vehicle was sold at auction and the deficiency balance being reported on the credit bureaus is due and owingOur trade lines are reported with the corporate name of Lease and Rental ManagementIt is possible that she is not aware of thatWe have not received any further communication from Ms [redacted] requesting any further informationIf she has any further questions, she can call me directly at ( [redacted]
Initial Business Response / [redacted] (1000, 15, 2016/02/16) */ Carla C [redacted] 2:59 PM (51 minutes ago) to me "This is a credit bureau issue. The proper procedure is for the debtor to contact the credit bureau. Then the credit bureau will contact Auto Loan for confirmation. Only the credit bureau can... make changes." The title was mailed to the customer on December 28th 2015. Carla C [redacted] Auto Loan Inc. [redacted]
To be clear, we did not sell the vehicle and are not responsible for any mechanical issues with the vehicleWe were just the lenderWe are not reporting the trade line as derogatoryHowever, if there are/were late payments reported, those will remain
This is the address I addressed my complaint to with Revdex.com, can Mrattorney [redacted] provide me with proof that this account belongs to me with proper documentation thro ugh Revdex.com?Business Bureau: attorney [redacted] I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
The payoff on the vehicle at the time of repossession was $3,The estimated wholesale value of this vehicle at the time of repossession was in the range of $2,to $2,The original selling dealer paid off the vehicle by paying Auto Loan $3,per his contractual obligation with Auto
Loan to do soThere is no overage or refund due
I have reviewed Ms***' complaint and the loan went into default in not The seven year time frame that she is referring to would begin at final disposition of the loanThis took place in November of However, she can contact *** *** at (*** *** to discuss
settlement options available to her which could help get this updated on her credit sooner than For further questions, I can be reached directly at (*** ***
I Ms*** would like to know what address and name so I submit my dispute with to verify proof of ownership by documents? Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[
Regards,
*** ***
I have researched this complaint and it appears as thought we did report Mr*** account as over days late in May of (not July 2015)I have already taken the steps necessary to change his file to reflect zero late paymentsThis update will be sent over the next week or so when we
send the report containing June dataDue to the fact that we agreed to defer several payments for Mr*** to assist him with the mechanical issues that he was having, those missed payments should not have been reported as late
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[The companyc annot even describe the correct engine size for this vechile so how do I k now they even got the correct "wholesale" value for it
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The vehicle wholesale values was much more than listed above, see attached *** *** ***. I would like to see the auction paperwork/bill of sale or whatever document showing the price that it was auctioned off from whatever company that auctioned the vehicle. I will not accept any typewritten item from Auto Loan.
Regards,
*** ***
I have researched Mr***'s account and have found the following to be true: Mrand *** *** entered into this loan in November of Over the past twenty months, we have primarily spoken to Mr*** regarding any of the issues pertaining to payments or bank account problemsIn February
of 2014, it was Mr*** that contacted us to tell us that his bank account was closed and at that time provided us a prepaid card for future paymentsIn August of 2014, Mr*** contacted us again and provided us a savings account to then use for paymentsIn February of 2015, Mr*** called and informed us that that savings account was closedThe following month Mr*** set up payments from another cardWe first spoke to *** *** on March 23, 2015, when she called in to make a payment towards the past due on the account and she was going to set up the weekly payments going forwardOn April 28, 2015, Mr*** then called and we explained to him that the card that he had provided for payments was not workingWe advised him to contact the bank to find out what the problem is that is preventing us from being able to take paymentsWe offered to use his 16-digit card number for payments because there are some prepaid cards that cannot be accessed with a routing number and account numberThose cards could only be accessed by using the card numberWe advised Mr*** to talk to the bank about what the problem was with his account and to let us knowHe declined having us use his card and we waited for him to call us backOn May 13, 2015, he called in again disputing the various times over the duration of his loan where he called in to switch bank and/or card information for his paymentsWe again advised him to talk to his bank to get an explanation from them as to why we could not access his account and we cancelled any attempt for payment until he called us with that informationThere was not a single attempt for payment from any card or bank account on May 15, 2015, and we do not make multiple attempts for a single payment under any circumstanceWe make one attempt and if that payment returns, then it is up to the customer to make up that paymentAfter May 13, 2015, we never talked to the customer againWe made numerous attempts to call him both during and after his work hoursWe left many voicemail messages that he could have returned after he got out of workThis vehicle went out for repossession for non-payment at the end of June and was subsequently repossessedWe are more than willing to work with Mr*** to allow him to reinstate his loan by paying what is delinquent and the fees associated with the repossessionHe can speak to *** *** at *** *** * *** if he wants to discuss reinstating his loanOnce a vehicle is repossessed, we do not accept partial payments for reinstatementHe will need to bring his account current and pay the fees incurred as a result of the repossession. I cannot respond to any household conflict this caused except to say that both Mr*** and *** *** signed this Retail Installment Contract making them equally responsible for the paymentsWe make no distinction between them when calling in to discuss the account or make payment since they are equally responsible for doing soLastly, if Mr*** wishes to discuss reinstating his loan, ***'s department is open from 8:30am-5:30pm
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
This account is being reported inaccurately and illegally with more than just ***No positive payment history was ever reported throughout the duration of the loanThe only thing reported was late payments months AFTER the debt had been dischargedThe final payment/time frame listed on credit profile is also incorrectFiling a complaint with the Revdex.com was one of the first steps to resolve this matterThe next steps will be filing a complaint with the Consumer Finance Protection Bureau, Federal Trade Commission, Attorney General and seeking legal representation for the violationThese unfair practices have to be stoppedConsumers don't deserve to deal with unfair credit reporting practicesThis is wrong. Regards,
*** ***
Unfortunately, once an account is overridden in our system the old information is no longer retained so I cannot provide the old informationIf you would like a copy of your payment history, *** can mail you oneIf you would like to discuss how to move forward from here, please contact *** and she will assist you
Our mailing address is Haverhill St, Andover MA and you can send it to my attentionWhen a vehicle is repossessed, you still owe the remaining balanceAs you will see in the paperwork that I am sending to you, every dollar is accounted forYou will see the payoff as of the day that it was repossessed plus any expenses incurred as a result of the repossession and subsequent sale of the vehicleYou will also see the credit for the sale proceeds as wellThe remaining deficiency balance is your contractual obligation to pay usA repossession does not relieve you of that obligationPlease send me your paperwork and I can research the error that you are talking about but the current balance is correct
We performed a detailed exam of this complaint and discovered an error with the [redacted] trade linePer FCRA guidelines, we have made the necessary corrections as requiredWhile those corrections are complete on our end, it may take 30-days for the trade line to update with the credit reporting agency
When vehicles are liquidated at auction, the value assigned to a particular vehicle is not based on “trade-in” value, rather it is based on the “wholesale” value of the vehicleIn this particular circumstance, the wholesale value given to this [redacted] Explorer Vin the condition that it was in was $2,The original selling dealer purchased this vehicle for more than the estimated wholesale valueOver the next two weeks, our Document Control Department will be sending the customer an itemization of the final disposition of this vehicle which may also include any storage fees or repairs associated with the unit
On April 5, 2016, Mr [redacted] was given his pay off figure as of that dayHowever, between that date and April 11, 2016, when we did receive a check to pay off his loan two things occurredFirst, his automatic payment that was attempted on April 1, 2016, was returned to us by his bankBecause that payment returned after we quoted him the pay off on April 5th, it caused his balance to increaseIn addition to that, his payments are due every FridayHe owed a payment for April 1st and a payment the following Friday, April 8thThe difference between those two payments, the per diem interest, and the amount we received to payoff his loan is $That shortage will need to be paid in order for us to release the titleI will be more than happy to expedite getting the title released as soon as we receive the shortage amount
THANKS FOR RESPONDING...FIRST OF ALL I NEVER HAD AN PREPAID ACCOUNT OR SAVINGS ACCOUNT THAT I USED FOR PAYMENTS.TELL ME HOW CAN YOU USE AND SAVINGS ACCOUNT TO MAKE PAYMENTS? WHEN SET UP INITIAL PAYMENTS I WAS USING THE BANK THAT I WAS WITH TIL PROVIDE Revdex.com THE PREPAID ACCOUNT ASSOCIATED WITH MY NAMEI HAVE DOCUMENTATION THAT PAYMENTS WAS COMING OUT OF MY ACCOUNT FEB-MAYI HAVE RELAYED WHAT THE BANK EMPLOYEE TOLD ME TO TELL YOU ALL Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I will accept the terms under the condition that a letter stating this error on company letter head is sent to my attention I was told someone would contact me by end of the week and that did not happenI want a date when the June credit file will be submitted to the credit bureaus I would like correspondence when this updated credit file is sent I also want to know from the credit department how long it will take for my credit report to reflect what it was before the delinquency was submitted] Regards, [redacted]
I have researched Ms [redacted] 's complaint and I believe her confusion comes from the fact that our company name is Lease and Rental Management d/b/a Auto LoanMs [redacted] entered into a Retail Installment Contract in October of for a [redacted] (bearing VIN [redacted] ) that she purchased from [redacted] AutosThat vehicle was repossessed on September 27, 2012, and the following day she had a conversation with one of our representatives in which she informed us that she did not want to get that vehicle back or reinstate her loanSubsequently, the vehicle was sold at auction and the deficiency balance being reported on the credit bureaus is due and owingOur trade lines are reported with the corporate name of Lease and Rental ManagementIt is possible that she is not aware of thatWe have not received any further communication from Ms [redacted] requesting any further informationIf she has any further questions, she can call me directly at ( [redacted]
Initial Business Response / [redacted] (1000, 15, 2016/02/16) */ Carla C [redacted] 2:59 PM (51 minutes ago) to me "This is a credit bureau issue. The proper procedure is for the debtor to contact the credit bureau. Then the credit bureau will contact Auto Loan for confirmation. Only the credit bureau can... make changes." The title was mailed to the customer on December 28th 2015. Carla C [redacted] Auto Loan Inc. [redacted]
To be clear, we did not sell the vehicle and are not responsible for any mechanical issues with the vehicleWe were just the lenderWe are not reporting the trade line as derogatoryHowever, if there are/were late payments reported, those will remain
This is the address I addressed my complaint to with Revdex.com, can Mrattorney [redacted] provide me with proof that this account belongs to me with proper documentation thro ugh Revdex.com?Business Bureau: attorney [redacted] I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
The payoff on the vehicle at the time of repossession was $3,The estimated wholesale value of this vehicle at the time of repossession was in the range of $2,to $2,The original selling dealer paid off the vehicle by paying Auto Loan $3,per his contractual obligation with Auto
Loan to do soThere is no overage or refund due
I have reviewed Ms***' complaint and the loan went into default in not The seven year time frame that she is referring to would begin at final disposition of the loanThis took place in November of However, she can contact *** *** at (*** *** to discuss
settlement options available to her which could help get this updated on her credit sooner than For further questions, I can be reached directly at (*** ***
I Ms*** would like to know what address and name so I submit my dispute with to verify proof of ownership by documents? Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[
Regards,
*** ***
I have researched this complaint and it appears as thought we did report Mr*** account as over days late in May of (not July 2015)I have already taken the steps necessary to change his file to reflect zero late paymentsThis update will be sent over the next week or so when we
send the report containing June dataDue to the fact that we agreed to defer several payments for Mr*** to assist him with the mechanical issues that he was having, those missed payments should not have been reported as late
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[The companyc annot even describe the correct engine size for this vechile so how do I k now they even got the correct "wholesale" value for it
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The vehicle wholesale values was much more than listed above, see attached *** *** ***. I would like to see the auction paperwork/bill of sale or whatever document showing the price that it was auctioned off from whatever company that auctioned the vehicle. I will not accept any typewritten item from Auto Loan.
Regards,
*** ***
I have researched Mr***'s account and have found the following to be true: Mrand *** *** entered into this loan in November of Over the past twenty months, we have primarily spoken to Mr*** regarding any of the issues pertaining to payments or bank account problemsIn February
of 2014, it was Mr*** that contacted us to tell us that his bank account was closed and at that time provided us a prepaid card for future paymentsIn August of 2014, Mr*** contacted us again and provided us a savings account to then use for paymentsIn February of 2015, Mr*** called and informed us that that savings account was closedThe following month Mr*** set up payments from another cardWe first spoke to *** *** on March 23, 2015, when she called in to make a payment towards the past due on the account and she was going to set up the weekly payments going forwardOn April 28, 2015, Mr*** then called and we explained to him that the card that he had provided for payments was not workingWe advised him to contact the bank to find out what the problem is that is preventing us from being able to take paymentsWe offered to use his 16-digit card number for payments because there are some prepaid cards that cannot be accessed with a routing number and account numberThose cards could only be accessed by using the card numberWe advised Mr*** to talk to the bank about what the problem was with his account and to let us knowHe declined having us use his card and we waited for him to call us backOn May 13, 2015, he called in again disputing the various times over the duration of his loan where he called in to switch bank and/or card information for his paymentsWe again advised him to talk to his bank to get an explanation from them as to why we could not access his account and we cancelled any attempt for payment until he called us with that informationThere was not a single attempt for payment from any card or bank account on May 15, 2015, and we do not make multiple attempts for a single payment under any circumstanceWe make one attempt and if that payment returns, then it is up to the customer to make up that paymentAfter May 13, 2015, we never talked to the customer againWe made numerous attempts to call him both during and after his work hoursWe left many voicemail messages that he could have returned after he got out of workThis vehicle went out for repossession for non-payment at the end of June and was subsequently repossessedWe are more than willing to work with Mr*** to allow him to reinstate his loan by paying what is delinquent and the fees associated with the repossessionHe can speak to *** *** at *** *** * *** if he wants to discuss reinstating his loanOnce a vehicle is repossessed, we do not accept partial payments for reinstatementHe will need to bring his account current and pay the fees incurred as a result of the repossession. I cannot respond to any household conflict this caused except to say that both Mr*** and *** *** signed this Retail Installment Contract making them equally responsible for the paymentsWe make no distinction between them when calling in to discuss the account or make payment since they are equally responsible for doing soLastly, if Mr*** wishes to discuss reinstating his loan, ***'s department is open from 8:30am-5:30pm
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
This account is being reported inaccurately and illegally with more than just ***No positive payment history was ever reported throughout the duration of the loanThe only thing reported was late payments months AFTER the debt had been dischargedThe final payment/time frame listed on credit profile is also incorrectFiling a complaint with the Revdex.com was one of the first steps to resolve this matterThe next steps will be filing a complaint with the Consumer Finance Protection Bureau, Federal Trade Commission, Attorney General and seeking legal representation for the violationThese unfair practices have to be stoppedConsumers don't deserve to deal with unfair credit reporting practicesThis is wrong. Regards,
*** ***
Unfortunately, once an account is overridden in our system the old information is no longer retained so I cannot provide the old informationIf you would like a copy of your payment history, *** can mail you oneIf you would like to discuss how to move forward from here, please contact *** and she will assist you