Auto Zone

Complaint: [redacted] I am rejecting this response because: I would need the original engine that came out of my vehicle, that engine was returned to Auto zone as a coreIf I give them the engine back they need to return mine Regards, [redacted]

To whom it concerns This matter has been resolved by our location on Brook RdWe have exchanged both the Alternator and Battery Thank you Leslie W [redacted] District ManagerRichmond RegionCustomer Satisfaction

(Revdex.com - converted from original document.)? This matter has been resolved with customer.? M W***Sound & Vision

Revdex.com: At this time, I have not been contacted by Auto Zone regarding complaint ID Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Some of their explanation is incorrect but they have replaced the door and I am satisfiedIf it had not been for your intervention I doubt that they would have responded so quickly and I would probably still be waiting for the door Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Business states that the issue is resolved

To whom it may concern,We have received your letter dated April 18, We are very sorry to hear that your client, [redacted] is dissatisfied with their experience with our companyIn response to your letter, I contacted [redacted] (District Manager), and he stated the following:"This has been taking care ofThe store manager overrode the system and gave the customer back cash last weekWe tried to pull video and it had been too long so I told [redacted] SM of storeto give customer cash back."We consider this claim closedShould you have any further questions or comments, please feel free to notify me in writing or email.Sincerely [redacted] Divisional Administrator Customer Satisfaction

He purchased the transmission from the mechanic, not usThe auto shop is our commercial customerHe started calling us about the issue and we spoke with our commercial customer, who was the one who installed the transmission and they stated there is no such damage on the transmission or the engineI have spoken to Mr [redacted] directly and explained this to him

Called the business spoke with Tom he stated that they have been in contact with Mr [redacted] a couple of weeks ago about bringing the battery inTom stated that Mr [redacted] has yet to come into the store or have any further contact with themHe stated that all he needs to do is bring the battery back in and they will refund the moneyI asked if a receipt is need he stated no that the information will be in the system

Over charged and I did not like the Funeral Director kissing me on the lipsMy husband laying in the hearseThat was uncalled for him doing thatI would not take another loved one there if he does all the women like that

We did a payout for the customer from Milwaukee Region office. Customer is happy

A great business to work with!! We have made several calls to Natural Bridge Heating and Air and it always seems that when we've had a problem it has always been on a weekendIt doesnt matter what day or time you call they are prompt with same day serviceThe owner and employees are knowledgeable, professional, and helpfulIn this day and age it is difficult to find such dedication that this company displaysI highly recommend them!!!

In reference to the complaint, the customer purchased a full view storm door with interchangeable full screen in June of The door was not ordered with a screen stabilizer bar originallyWe ordered and installed a screen stabilizer bar during the summer of
at no additional chargeThe customer called during the summer of and informed us the bar was brokenThese bars are not meant to be used as a push bar to open the screen doorThe bars are a screen stabilizer for a full screen to help prevent the screen mesh from being pushed outI did pick up the screen about weeks agoI spoke with my installer about scheduling a time to return it to the customer once we installed another new barHe informed me he did notI apologize for not getting this back to her in a timely mannerWe have been more than reasonable in repairing this door at no charge since the repairs that have been made are not due to the manufacturing or installation processPlease note these screens are made of fiberglass meshTheir sole purpose is to keep insects out and let air inI installed the screen for the customer on July 6, at approximately 6:pm

To whom it may concern (12137915)We have received your letter dated May 30,We are very sorry to hear that your client, *** ***, was not pleased with an experience with our companyIn response to your email, I contacted our claims department and this is the outcome:The vendor could
not replicate the issue and denied the labor claimBased on the TSB's available for this vehicle, we are assuming it could be the ECM needing to be reprogrammed. The shifts of this transmission are regulated entirely by electronic control, in this case the ECMThere are two TSB's on this car's transmission, one is a reprogram of the control unit.After reviewing the pics, we found nothing wrong with this transmissionLooked brand new inside. We consider this claim closedShould you have any further questions or comments, please notify me in writing or email.Sincerely, Debra Dennehy

We highly recommend Natural Bridge Heating & AC Donnie installed our system in 2008! It, as he said it would quickly paid for itself, it is saving us money and my house is so much cleaner! We always recommend this business to all

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your
reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have not received any refund at all.
Regards,
Stephanie ***

Business states they are working directly with consumer on the matter and taking care of it for him

We recently modernized our heating and cooling systemWe consulted with Natural Bridge Heating and Air who recommended a plan after a careful inspection of home and consideration of our needs and goal of zone heatingFrom the initial consultation through the installation Don and his staff were professional, accessible and knowledgeableOn the day of installation, the crew worked diligently and with a light footprint on our home
This is a well-managed company with a consistency and dedication to outstanding customer service

(Revdex.com - converted from original document.) This matter has been resolved with customer. M W***Sound & Vision