Auto Zone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We had Donnie and his crew,install a brand new unit for us on 5/3/The best experience everDonnie is so kind and polite and a very nice guy,all aroundWe would highly recommend them,to anyoneHe is the greatestThank you,Donnie and your crew for an outstanding and great job

Complaint: ***
I am rejecting this response because:Okay I do not agree and will only agree if my original engine is returned to meI am not going to spend another dime on thisI was informed by Surefire that the engine is damaged due to contaminated engine componentsThis was due to the break in oil from the rebuilder and the installer did not clean valve coversI am willing to bet number I do not want to go to small claims court but it looks as if we are heading that direction if an agreement cannot be made.
Regards,
*** ***

Initial Business Response /* (1000, 5, 2015/05/04) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@autozone.com
We are in receipt of this complaintI have received a message from both the Store Manager and the District Manager, they do not
know anything about this complaintPlease have Ms*** specify what happenedSimply stating that the battery was defective does not tell us anythingDid she receive a refund? What was defective about the product? Once we have this information, I will be glad to review the claim
Sincerely
*** ***
Litigation Paralegal

I have been using Natural Bridge Heating and Air for several years and have had nothing but the highest quality of service from Donnie and his entire staffThey are very promptTheir customer service, knowledge, and workmanship are remarkableI would recommend.them for all of your HVAC needs

I rented two storage units from Reybolt That company was purchased by Storage Rentals On Saturday November 19, 2016, I received a text message stating that I needed to pay my monthly This was strange as I was set up for automatic deduction I immediately called Reybolt--as I was not aware of the purchase--and I was told not to be concerned about it as they were in the process of changing systems--which was why I received the text and to ignore On Monday November I received two text messages that I owed rent on the two units I called Reybolt again--minutes out of my workday--and once again spoke to them about the text messages and whether I should be paying stating that my concern is that if I paid and I am on automatic payments that I will be double paid Once again I was told to ignore as I am on automatic payment and it was due to conversion of the system On November at about pm I received a call from the manager at Reybolt at Lammonte street stating that I h

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Auto Zone regarding complaint ID
***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

I would like to thank Donnie and his co-worker for their professionalism and expedited emergency serviceWe were in a emergency situation without HVAC and Donnie was able get to us in a timely mannerOver the years dealing with other local companies, I would highly recommend NBH&AC and will continue with the services they can provide

***,Good afternoonI am the Regional Manager with AutoZone in South Central TexasThe Revdex.com complaint attached was forwarded to me from AutoZone District Manager *** *** in Corpus ChristiPlease forward any future correspondence regarding this matter to me.*** *** did not directly
purchase the engine in question from AutoZoneA local auto repair business in Corpus Christi was the original purchaserMr*** claim on repair and warranty resides with that auto repair shopWhile we had no legal responsibility to handle a claim from Mr*** outside of the business that did purchase the engine, we did in the name of customer satisfaction manage the repair of the engine when it was first brought to our attentionMr*** has not made AutoZone aware that there is another problem with the engineIf he had done so we would have looked into the claim as we did before and try to reach a resolution. Mr*** has requested a refund on the engine and I am willing to refund the engine’s purchase price that the original purchaser paid along with the engine core price and taxes paidThe total refund offered is $3,Please see the cost breakdown belowThis refund offer is subject to Mr*** returning the engine as a complete assembly as it was sold, and in physically the same shape it was originally sold with no damageAutoZone will not be liable for any costs related to the removal or return of the engine to the AutoZone store it was sold from, nor will AutoZone be liable for or responsible for any costs related to a replacement engine for Mr*** vehicleOnce the engine is returned as described we will process a check refund to Mr*** to an address of his choosingAfter the refund has been issued AutoZone will assume no further costs or responsibility of any actions to Mr*** regarding this engine or any replacement engine and related costs Mr*** may incur at a later datePlease let me know how Mr*** would like to proceedThank you.$2,405.14 Engine$535.00 Engine core$242.56 State tax$3,182.70 TotalRegards,*** ***Region ManagerSCentral Texas Region

(Revdex.com - converted from original document.) This matter has been resolved with customer. M W***Sound & Vision

Customer was issue a full refund on 08/06/for the full amount of the transaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Revdex.com:
At this time, I have not been contacted by Auto Zone regarding complaint ID 11811145.
Regards,
[redacted]

To whom it concerns This matter has been resolved by our location on Brook Rd. We have exchanged both the Alternator and Battery Thank you Leslie W[redacted]District ManagerRichmond RegionCustomer Satisfaction

Per the RM in Louisville - This claim was paid in August via AutoZone Store #136 in Paducah.    [redacted] Divisional Admin, Customer Satisfaction AutoZone, Inc.

To whom it may concern,We have received your letter dated April 18, 2016. We are very sorry to hear that your client, [redacted] is dissatisfied with their experience with our company. In response to your letter, I contacted [redacted] (District Manager), and he stated the...

following:"This has been taking care of. The store manager overrode the system and gave the customer back cash last week. We tried to pull video and it had been too long so I told [redacted] SM of store612 to give customer cash back."We consider this claim closed. Should you have any further questions or comments, please feel free to notify me in writing or email.Sincerely[redacted] Divisional Administrator Customer Satisfaction

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 The company has settled this problem for us thank you

Revdex.com:At this time, I have not been contacted by Auto Zone regarding complaint ID [redacted].Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the...

business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]