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Auto Zone Reviews (64)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I would need the original engine that came out of my vehicle, that engine was returned to Auto zone as a core. If I give them the engine back they need to return mine.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Some of their explanation is incorrect but they have replaced the door and I am satisfied. If it had not been for your intervention I doubt that they would have responded so quickly and I would probably still be waiting for the door.
Regards,
[redacted]

Called the business spoke with Tom he stated that they have been in contact with Mr. [redacted] a couple of weeks ago about bringing the battery in. Tom stated that Mr. [redacted] has yet to come into the store or have any further contact with them. He stated that all he needs to do is bring the battery...

back in and they will refund the money. I asked if a receipt is need he stated no that the information will be in the system.

He purchased the transmission from the mechanic, not us. The auto shop is our commercial customer. He started calling us about the issue and we spoke with our commercial customer, who was the one who installed the transmission and they stated there is no such damage on the transmission or the...

engine. I have spoken to Mr. [redacted] directly and explained this to him.

It is impossible to supply the customers original engine back to him. It was returned as a core almost 5-months ago. I have offered $350 in the total refund amount for his core charge. This is the only posssible solution. Nothing more can be done.

Over charged and I did not like the Funeral Director kissing me on the lips. My husband laying in the hearse. That was uncalled for him doing that. I would not take another loved one there if he does all the women like that.

Business states that the issue is resolved.

Good afternoon, per the RM of this region – they have paid her the $500 and she is a happy customer now.

Review: I ordered a long block automobile motor from autozone.com on June 26th. It was not until July 18th I was contacted by the shipping company. Due to autozone lack of response to give the shipping company my phone number.

When contacted by the shipping company, on July 20th I rejected the order before I received it. On July 30th I contacted autozone and was told I would receive a refund in 72 hours.

Today is august 6th and no refund. When I call autozone customer service they tell me that they are going to contact the vendor and it will be 24 hours.

All I am needing is a simply refund of the automobile engine.Desired Settlement: I would like the full refund of the product I purchased

Business

Response:

Customer was issue a full refund on 08/06/2015 for the full amount of the transaction

Review: On 10/**/14 I purchased a "heavy duty slime tire inflator". It worked once and would not work again(defective product). I paid for said product with an [redacted] gift card(50.00) and the balance in cash. When I was leaving, the sales clerk asked me if I wanted to throw out my used 50.00 [redacted] gift card as there was no money left on it. When I asked her if I needed it; she responded no-"don't worry about it and proceded to throw it in the garbage under the counter. On 10/**/14 I brought it back complaining it didn't work. The [redacted] deemed it defective and would not exchange it for me and was very rude and un-professional. They refunded me the cash of 41.14. Since they threw the [redacted] card away last#[redacted] I requested a credit. The mgr. refused saying that they credited 50.00 back to the discarded gift card which I had no possible way of redeeming. I called the regional office at ###-###-#### several times speaking to "[redacted]" who told me that "[redacted]" the [redacted] would contact me to issue a credit of 50.00 which has never happened.Desired Settlement: As I was a long time customer ,loyalty card ending in [redacted], I would like the money back which I paid (50.00).

Review: I pulled into my local AutoZone parking lot which I am a frequent customer of. I pulled into and parked at a spot facing the building, with the intent to buy washer fluid and gas treatment. I knew I had to use the a restroom and did not remember there being one available in the store. I ran across the street to a pizzeria to use the facilities there, and came back to AutoZone to buy what I wanted and my car was elevated on a tow truck.I explained what happened to the store manager, and he sent an employee outside to tell the tow truck operator to release the car. The tow truck operator did not release the car and said he was under contract to do so. I then explained there was absolutely no sign in sight explaining the place I parked was a tow zone. I later found that only cars parked 20 feet away facing the other direction have 2 small signs that state patrons must not leave the parking lot or they will be towed.I then paid $136.09 to free my car, and the manager said there was nothing he could do.I was then given the [redacted]'s contact information by the store owner.I spoke with [redacted], the [redacted] of AutoZone by phone and he was very rude and unapologetic about the incident, and did not care if there was a sign in fair sight for cars when parking. He did inform me that if I asked an employee, there was a restroom at AutoZone, but there was again no signage for customers to know there was one. During our call, he went back and forth from saying he is planning on adding signs on the building, but then was not willing to reimburse me for the issue that occurred from lack of sufficient signage.I feel like a victim of circumstance, that could have been avoided if a store like this had clear signs stating it's policies within a readable distance.Note: On my call with [redacted], he mentioned he intends to put up two signs, and I have photos, I'm happy to provide, of the building the day of this incident that clearly show NO signs of this policy.Desired Settlement: I would like to be reimbursed the $136.09, and have the store dress the issue so others don't fall victim to this type of innocent mistake.

Consumer

Response:

At this time, I have not been contacted by Auto Zone regarding complaint ID [redacted].Sincerely,[redacted]

Review: I bought a new alternator from auto-zone that was recommended by one of there parts and services department employee. After replacing the old with the new alternator, not even four months I already had a problem with the new alternator. The fan blade inside the core was rattling and it seem it was gracing inside the core itself. They gave me a limited lifetime warranty to what the receipt inscription that if the parts by any reason should have any defect I could replace or ask for my refund. So,I bought a manufacture part at my local dealer and return the defected one that I had bought at auto-zone. Thinking that my warranty and what they had promise if any manufactory defection ,I could return the defected alternator and get my refund. That warranty promises was not kept, and am completely out of option to what else I need to do to get my refund back.....please help me.Desired Settlement: I would like them to give me my refund instead of the new alternator. I already had bought a new alternator at my car dealer ,which cost more by the way,and replace the defected alternator.

Review: I went to go get Transmission Fluid for my car and when I went there the store mechanic told me he can do it for me and the staff said that they had supplies in the back of the store for him to do, basically because it would be better for him to do it rather than me. AutoZone is a trusted source I believed so I paid the guy for the service however he put the wrong transmission fluid in my car, my car takes Mercon V and he put in Type F, which both the sales person and the mechanic were told Mercon V because my manual said that. It was discovered after I saw the bottle that they put the wrong one in and charged me for the wrong one. I just want the money back to flush my transmission fluid and the cost of the labor I paid for along with the fluid I purchased. I sent over the receipt to the District Manager, [redacted], but he has not gotten back to me in over a week and has ignored my calls. He did say that there is no mechanics and he knew that the "guys in the back" where working there and tried to have them removed before, but if he knew this was going on, there should be signs stating, NO MECHANIC ON PREMISES, which I told him and he agreed I was right.Desired Settlement: I want them to be fined and a refund and reimbursement of the cost to have my transmission serviced due to this problem.

Consumer

Response:

At this time, I have not been contacted by Auto Zone regarding complaint ID [redacted].

Sincerely,

Review: On May 05, 2013 around 7 - 7:15 PM I stopped in at the local Auto Zone at [redacted] to get a head gasket sealer. Some unknown young kid was helping me. The price for the product had a sale ticket hanging there for $20.00 off, sale price $39.99. When this kid rang me up, it came up $59.99. He double checked the price sign and it was the right item, but sale ended days ago. I was refused the sale price. If you have a price on your shelf, by law you have to sell it for that price. That is called false advertising. I told this kid I will be turning this store in, left the store with buying nothing and went across the street to advance auto parts and bought what I needed there. The other older guy working there was goofing off the whole time. There is no real help at this store.Desired Settlement: Not sure I will buy from this company again. Something needs done about your workers.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Auto Zone regarding complaint ID [redacted].

Regards,

Review: ON 8/16/2014 - I ENTERED THE AUTO ZONE LOCATED IN THE NEIGHBORHOOD AREA SHOPPING CENTER. I INQUIRED WITH A CUSTOMER SERVICE REP WHO ASSISTED ME IN THE PAST, I INFORMED HIM THAT THE PRODUCT HE RECOMMENDED I DIDN'T NEED ANYMORE SINCE I USED A DIFFERENT ONE, HE ADVISED ME TO BRING IT IN AND RETURN IT, I INFORMED HIM THE PLASTIC CASING OF THE PRODUCT WAS BUSTED SINCE I DROPPED IT, HE TOLD ME IT WAS NOT A PROBLEM AS LONG AS THE PRODUCT WAS NOT. I PROCEED TO GO HOME AND GET IT AFTER PURCHASING SOME ITEMS NEED TO WORK ON MY CAR. UPON RETURNING TO THE STORE I GRABBED ANOTHER ITEM WHICH I NEEDED TO PURCHASE AND HAD MY ORIGINAL RECEIPT WITH THE ITEM I NEED TO RETURN, THE CLERK ON THE COUNTER SHOUTED, "ARE YOU RETURNING OR PAYING ?" I INFORMED HIM BOTH THINGS, HE THEN ASK ME, DID YOU OPEN THAT BOX ALREADY ? DID YOU USE IT ? QUESTIONS ASKED IN FRONT OF OTHER CUSTOMERS, HE THEN OFFERED TO HELP UPON ARRIVING AT HIS COUNTER HE GRABBED MY RETURN ITEM AND SAID "HAVE YOU USED IT ? I INFORMED HIM FOR THE 2X NO, I HAVE NOT THE BOX IS BUSTED, HE PROCEED TO VIOLATE THE BOX BY BUSTING THE TAPE OFF AND PULLING THE ITEM EXPECTING IT AND TELLING ME , I CANT TAKE IT ITS USED, I SAID WHY WOULD YOU TAKE IT OUT THE BOX. HE STATED ITEM IS USED AND CANT SELL IT TO A CUSTOMER NOW. I THOUGHT TO MYSELF NOW ITS USED BECAUSE HE OPENED IT, I ASKED HIM TO GIVE ME THE CORPORATE NUMBER IN BOTH INCIDENTS HE IGNORED MY REQUEST AND PROVIDED ME THE CUSTOMER SERVICE SURVEY NUMBER ON THE RECEIPT, HE THEN TELLS ME YOU CAN SPEAK TO MY MANAGER HE CAN GIVE YOU THE NUMBER, LEFT MY RECEIPT ON THE COUNTER AND WALKED AWAY TO CALL THE NEXT CUSTOMER. THIS INDIVIDUAL HAD A NAME BADGE INDICATING HE WAS THE PARTS AND SERVICE MANAGER.Desired Settlement: AT THIS POINT THE ITEM IS OPEN OUT OF ITS PACKAGE, I HAVE NO USE FOR THE ITEM, THIS INDIVIDUAL TOOK IT UPON HIMSELF TO VIOLATE MY RIGHT AS A CUSTOMER TO RETURN AN ITEM I DON'T NEED OR NOT CONTENT WITH. I WAS WILLING TO EXCHANGE IT FOR ADDITIONAL ITEM, I PURCHASE ALL MY CAR NEEDS AT THIS LOCATION BUT WILL NOW BE GOING TO ANOTHER MERCHANT. ALL I WANTED WAS MY REFUND, WHICH AT THIS POINT ITS NOT GOING TO BE HAPPENING, I WOULD LIKE TO GET IT BUT WANT AN APOLOGY LETTER FROM CORPORATE.

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Description: Auto Accessories

Address: 4945 Woodruff Avenue, Lakewood, California, United States, 90713-1525

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