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AutoNation Chevrolet North

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Reviews Used Car Dealers, Auto Services, New Car Dealers AutoNation Chevrolet North

AutoNation Chevrolet North Reviews (56)

Ms. *** W *** and the Revdex.com. Thank you for your concern and feedbackI have removed your phone number you provided for us please allow for business days for the no call list2nd, I have listened to the recorded call in detail times, I understand in your concern you stated you
requested a new Volt, the recording in your statement only asked for a "Volt" with 100% not asking for a new or a 2018, we did and still do have used Volts on the property for sale as requestedIf you would like to listen to the call please feel free to schedule a time to come in and review with myself or one of my team if I am not availableI reviewed the video surveillance and did not see the yelling or blocking in any way, I do apologize you felt that way and I will absolutely review this with my team as that should never happen if even it is a feeling of a guest being uncomfortable, I do apologize to you for thatMy direct number to my office is ###-###-#### please feel free to reach out to my 24/7, my name is *** I am the General ManagerI will personally be here to assist you if you need anything furtherI do not sit at my desk often so all voicemails are directed to my mobile, please allow for business day to return your call if you leave a message

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11031241, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Mr***, Due to protection and privacy I would need you to stop in to the dealership and provide a legal IDI can personally try to pull up your requested paperwork in our data system and give you copiesIf you cannot meet with me and it is later in the evening, I can make arrangements
Please feel free to call me at my office ###-###-#### and or email me direct [email protected] if that does not work and we can explore other legal options for you. Thank you for your understanding and protection of privacy. ***

To whom it may concern....I think this customer is referring to AutoNation Honda instead of AutoNation Chevrolet North....that's what I am gathering from his email, vehicle purchased as well as his sales associate's name.Please advise *** ***GMAutoNation Chevrolet North

I understand your concern on the first vehicle as the other dealer had sold it prior to you contractingIn regards to the vehicle you purchased I listened to the recorded calls between you and our sales manager yesterday you did not take the offer or listen to him, as you screamed and hung up***
*** our sales manager even called you back and tried to assist you again and the same repeatedAs he offered before, if it is a safety issue, I will absolutely get it handledIn regards to a cosmetic item on a used vehicle which is very minor and you have had this vehicle for over a week without bringing it to our attention I will have to decline as the documentation clearly states sold as is per the state of *** requirementsYou signed a disclosure to inspect the vehicle and bring to a mechanic prior to taking deliveryNow, I will still offer to look at the wheel well cover of your concern and see about buffing out the scratch, my detail shop might even to be able to buff the scratch your concerned about on the headlightthank you for bringing this to my attentionLet me know if you would like us to look at the vehicle for safety concerns and or a free buff to your concerned areas, I cannot guarantee this will remove your scratches

Hello ***,
this is *** ***, and I am responding on behalf of *** ***. *** is the GM of our Chevrolet North store, and not as familiar with Mr*** as I amMr*** purchased a Saturn Vue from our Honda store back in JanuaryThe vehicle had roughly 15,miles on it at the time of purchaseShortly after buying the vehicle it developed a noiseMr*** brought the car in, and since this was within the first days of ownership, it was repaired at no cost to himWe initially thought the problem was a faulty power steering pump, which we replaced, and the noise went awayPrior the end of the day coverage Mr*** said the noise was back, and brought the car back to have it looked at, but waited until the day had expiredHe did not purchase a service contract for the vehicleThe Honda store suggested the vehicle be taken to our Chevrolet store to be looked at, as they are a GM dealer, and have Saturn mechanicsWhile at the Chevrolet store the driver window was left down and we did have snow during the time the vehicle was at that location, and snow did get in the carThey indicated it needed a new transmission, and the bill would be $4,At that time Mr*** indicated he no longer wanted the vehicle, and I offered to find him a similar vehicle, allowance for all his money he paid for the Saturn, toward something elseI presented several vehicles to him, he did not like any, and I recommended we re-detail the Saturn, have the vehicle evaluated at another of our stores, at no cost to him, and repair for him, again at no cost to him, and offered to sell him our Service Contract at our cost, to cover any future repairs that may arise as a result of the vehicle sitting outside at our Chevrolet storeWe re-detailed the Saturn, Mr *** picked it up, I arranged to have our Nissan Southwest check it out, again at no cost to himWhat was determined was a failed wheel bearing, that was causing the engine noise, not the transmission, we replaced at a cost of $to the store, again no cost to Mr***, ordered a replacement center cap for the wheel he said was missing, and there never were any panels under the dash that Mr*** said we lostHe picked the vehicle up on May 19th and was very happy with the car and everything we did for himI told Mr*** I would honor over the next days to sell him a service contract at my cost should he desire to purchase oneTo date he has not.Please let me know if you have any further questions regarding this matter.Sincerely, *** ***- Dealership Development Manager- AutoNation Colorado

This car did have a day warranty, and it still does have a until September 6th The guest can submit any of the work done that is covered by the day if it falls under the program should get money backThe other items that would not are wear/tear itemsThe vehicle was inspected and
the guest was given and signed to the fact they were given the inspection report, they signed a Used Vehicle Acknowledgement, The sold "As Is" front and back state form, they signed the Damage Disclosure form stating they had an opportunity to bring the vehicle to a mechanic professional of their choice prior to purchase, the *** signed first and last pageWe make sure through documentation to protect the guest and make sure they have all details in regards to the vehicle they are purchasing and steps to takeI will out of good will if needed take care of their deductible if needed in this calendar year for any warranty they purchased when they bring it here for workIf they did not buy a warranty, they are welcome to come here and buy one and I will extend that offerI did try to reach out to Mr*** today and did not reach himMy service department history is very limited and I do not show his concerns beyond the brake concern, the brakes on the vehicle were not OEM and may have squeaked but they are brand new when put on

Ms***, Please assist me with a couple of questions to further assist youFirst, without detailing the rate, did you receive a lower rate than contracted and less money down at purchase required and or agreed upon at time of purchase? It appears that is your statement, I cannot get detail
records as I am working from home this holiday weekend and based on your response I will dive in deeper on this next week. If there was a cost incurred to you to open a *** account please let me know as they are a prime lender with auto loans for preferred guestsPlease detail those out if anyI do apologize for the misunderstanding on which *** we used to assist you with your financing needsI will not be able to lend to much assistance until I understand the previous questions which please again provide details on those. In concern to your plates, do you have them first and valid? If not I will help, get you new ones, I can have them delivered if necessaryJust to assure you, your temporary plates assigned by the dealership you drove away with are not a dealership issued plate, it is a state issued plate through the dealership secured/state systemSo you were 100% covered as it goes directly to the DMV and cannot print out with out state verificationIf there is something on this I can assist on, extension, cost of extension please let me know right away to assist.If I have missed anything specific that you need direct assistance on please respond back along with the clarifications. thank you for reaching out to me to assist. Nathan

My managers have reached out to this guest, the guest has responded back if we attempt to contact them they will contact law enforcementI still would like to have an opportunity to sit down with *** *** *** ***If you could reach out to them and have them contact me via email or call,
*** or my direct *** for assistance to see what repairs I could look into, a different vehicle option, or what kind of refund on they are seekingI am open to options and offering assistancePlease let me know when or what day we could set an appointmentthank you, ***

We will oblige and take the customer out of the database. *** ***GM

In regards to *** concern, I pulled up all recorded lines and show no inbound calls since January of 2015, she can reach me directly at *** and leave a message if I do not pick up hours a dayAll voicemails are directed to my cell phone and email regardless of where I am at to
assist2nd, I pulled up the current carfax and there is no "odometer Rollback" there appears to be a data input needed correctionThis does happen on occasion and she can contact carfax to dispute where if she needs help with that after she makes an attempt to do so, I would be willing to helpThis happens when someone simply puts a in place of a nine etc, just as a spelling error may happen in this responsewww.carfaxonline.com After Rose has done that, if she would like to trade in the vehicle I am more than willing to assist, she purchased the vehicle for $4750, I believe she is referencing a total of tax and warrantyIf she would like to keep the vehicle and have some service concerns looked at, I would out of good will have our service department look at it and see what we might be able to assist withPlease let me know

Thank you for taking the time to share your experience with us. As with any situation, I do have more questions about what happened. Please feel free to reach out to me directly so we can discuss further. I pride myself on doing whatever is reasonable and right to assist in your
concern and resolve. Thanks, *** **303-564-

I do apologize for the situation on the financing side, the store does have nearly a 98% approval and unfortunately a deal that is approved in the system, when all the details are finalized by the lending institutions the bank will then "kick back" the approval as in this case do to a change in
either the person's situation and or reviewing the stipulations on the bank approvalMany times we can assist and work through, if you would like to come in and visit with either myself or my *** *** I will set up that appointment to see what we might be able to assist on or at least go over the situationWe are not in the business of taking vehicles back as this absolutely does not make guests happy or assist them and or it does not help my business as we are in the business of selling vehiclesPlease let me know if you would or I can try to assist further

While I understand the customer's frustrations, the money was not in house in a timely manner as we advised. We are help to tight standards on cash flow which entails cashing contracts. If the money from Rio Grande was timely, we would have never have cashed the [redacted] contract. The customer also was advised and frankly if the customer disagreed he would not have signed the back up contract. We always want to have the customer choose their lender if they desire; however, we are required to pay vehicles off our floorplan (ALLY Bank) within days of delivery, so we cannot be left over 9 days without funds.

AUTONATION CHEVROLET NORTHDEALERSHIP RESPONSE TO [redacted] COMPLAINT   On November 3rd 2015, Ms. [redacted] visited AutoNation Chevrolet North and purchased a 2010 Toyota Camry with VIN# [redacted]. During the floor interview, my Finance manager who contracted the...

loan, Mr. [redacted], discovered that Ms. [redacted] had put on the credit application her present physical address as [redacted] and a work address of [redacted] in Georgia. When questioned, Ms. [redacted] stated that she was thinking of staying in Colorado or moving back to Georgia. Mr. [redacted] stressed to Ms. [redacted] the importance of keeping her job or being employed in order to arrange the financing on the loan. Ms. [redacted] at this point decided to change her present address to [redacted], which was corrected on the credit application and also on the rest of the loan documents which Ms. [redacted] signed. The loan was contracted with a down payment of $2250 however Ms. [redacted] could only come up with only $100 on the day of the contract as a deposit. We decided to deliver the vehicle to Ms. [redacted] on a dealer demo plate and gave her 24hrs to bring the balance of $2150, current proof of residence and proof of income dated within 30 days. On November 6th 2015, Ms. [redacted] came with the mother [redacted] to write two checks of $1400 and $750 on her behalf to cover the rest of the payment, which they requested the dealership to hold both checks till 11/20/2015 and 12/7/2015 respectively. The dealership has an agreement with United Transactions (a check Authorization Company) where they will hold a check up to 29 days, so we were able to hold those checks. Upon payment of the money and delivery of the vehicle, we started working with lenders to secure approval. However, due to the challenge nature of Ms. [redacted] credit score, which was in the 300’s and 400’s, we were limited to couple lenders we could seek financing with. We received a Conditional Approval from American Credit Acceptance, however, they were asking for a total of $6700 down payment. We called the lender to see if we could negotiate on the down payment, which they explained that the customer does not score well in their system and as such could not drop it. We contacted Ms. [redacted] of the situation and suggested that the only way we could put the deal together was either with more money down or a qualified co-signer or both. At this point Ms. [redacted] had already moved back to GA with the vehicle. She told us she will ask around and let us know who can co-sign for her. Since Ms. [redacted] was with the vehicle out of state, we did our best to work with this long distance deal and the relationship we just found ourselves. Ms. [redacted] informed us that her sister was willing to co-sign with her. On November 17th 2016, we emailed her the information needed from her sister. Ms. [redacted] replied via email her sister’s ([redacted] Henry) information and we submitted to the lender with both of them on the same day. We received a conditional Approval again, requiring $5100 down from the customer. We however got a second call, this time the lender was requiring $3400 down from the customer and the dealership had to pay lender fee of $840.70. The 2nd option was $2550 down payment from the customer and the dealership pays $2163.25 in lender fees. Since Ms. [redacted] could not come up with the $3400 down, the dealership decided to go with the 2nd option to pay the higher fee while Ms. [redacted] only came up with additional $300 to make up the $2550 required to do the deal, which Ms. [redacted] agreed to do. We told her that we will reprint new documents and fedEx them out for both to sign. We informed her again that we will need their most current paystubs, proof of address and the additional $300 when sending the contract back. Ms. [redacted] claim that she received a call from the dealership 3 weeks after moving back to Georgia is false. Though we don’t know when she moved back to GA, our records indicates that Ms. [redacted] took delivery of the vehicle on 11/3/2015 and was back at the dealership on 11/4/2015 and 11/6/2015 trying to make up her down payment. We contacted her within 10 business days that we needed more money down and or a co-signer to make the deal work. We kept waiting for Ms. [redacted] and Ms. [redacted] to provide us the required paystubs, proof of residence and Driver’s License for Ms. [redacted] but nothing was coming. On November 27th 2015, Ms. [redacted] emailed us saying she was still waiting for her sister’s paystubs, Driver’s License and also trying to get the $300. We told her we were going to send the contract out to them and have them send back with the required stipulation. As promised, new documents were printed and dated 11/28/2015 and sent out for signatures. However the contract came back signed but did not include the currents paystubs, proof of residence and the $300. Ms. [redacted] old paystub we had was over 30 days old and we could not use, and also her YTD income total of $4664.96 did not match the period worked which she indicated on the credit application. When contacted, Ms. [redacted] informed us that she was on sick leave and her sister [redacted] was also on maternity leave and didn’t know when they were going back to work. We asked if they could get letters from their employers to indicate they were still employed and when they were going back to work to bridge the gap, but the job letters never came. At this point it looked like we had no jobs to proof to the lender. We also did ask for the $300 more down payment as discussed and as indicated and signed on the new contract. We received the contract back on or around December 4th 2015. We sent the contract in to the lender, for the lender to start their verifications to avoid further more delays. On December 12th 2015 we contacted Ms. [redacted] that we were still waiting for the lender stipulation in order to get this deal Finalized. She did reply that day that she had her paystub but her sister was not working anymore. We told her to send us her paystub to send to the lender to see if that will work. However, on December 17th the lender sent an email requesting that we reprint the Purchase Agreement and the Retail Installment Contract to reflect a selling price to $9491 to meet their guidelines and also suggested that we not change the contract date. The lender also requested that since the proof of income and proof of residence they have on file was more than 30 days old, they needed current paystubs and proof of residence dated within 30 days. We communicated this to Ms. [redacted] and sent out again the contract with the changes the lender required. Upon receiving the newly signed contract back, on January 7th 2015, we sent it overnight to the lender. Once again Ms. [redacted] did not send the required current proof of income and proof of residence with the contract. At this point time was running out with the lender. On January 14th 2016, the lender informed us by email that if we do not provide the required documents to fund the deal, they were going to reject the contract. On January 15th 2016, we received another email from the lender that we had up to 5pm to submit the required documents else the contract will be rejected. All efforts to get the required documents to meet the deadline had failed and the contract was rejected. The lender informed us that since the contract had gone past the first payment date, we now have to resubmit for a new approval, re-contract and required new current proof of income and proof of residence. We contacted Ms. [redacted] about the latest development and informed her that in order for us to move forward again with the deal, we will need the required current proof of income and proof of residence for both of them dated within 30 days upfront for review before we resubmit a new application to the lender. Following various communications between Mr. [redacted] and Ms. [redacted], she finally emailed the paystubs and proof of residence to Mr. [redacted] on January 21st 2016. Though Ms. [redacted] had earlier told us that her sister [redacted] was no longer working, however she was able to provide new paystubs for her. Mr. [redacted] later brought me the paystubs to review. After careful review it was very obvious that the paystubs for both Ms. [redacted] and Ms. [redacted] had been altered. The fonts did not match. The digit (4 and 0) did not match the same fonts on the same page. The YTD income for [redacted] for the period ending 1/12/2016 showed $44500.04 The figures were not lined up and the check period dates had been erased, compared to a previous paystub for Ms. [redacted] from the same company. We considered this as an attempt to defraud the dealership. At this point, we had gone over and above very consideration to help Ms. [redacted] to be put in this situation, and as the Finance Director of the dealership, I did not want to put the dealership and our lenders in this fraudulent situation. We also found out that the checks that Ms. [redacted] Mom wrote, the one for $1400 returned as NFS and she did put a stop payment on the one for $750. We therefore decided to undo the deal without any legal charges against Ms. [redacted] and Ms. [redacted] and just move on. We informed Ms. [redacted] via email on January 21st 2016, that we were no longer interested in moving forward with the deal since the documents she provided us had been altered and asked her to drop off the vehicle at AutoNation Honda Thornton Road, at [redacted] by the end of the day. This was the closest location to her house. Ms. [redacted] refused to drop off the vehicle as directed and at this point she stopped answering our calls. On January 26th 2016 we sent Ms. [redacted] a text message that if we do not hear from her immediately, we were going to report the vehicle as stolen to the State of Georgia Police. She called back immediately to Mr. [redacted] and said she was out of state and will drop off the vehicle when she gets back. At this point we just wanted to get our vehicle and move on. We contracted the service of a Repo recovery company to recover the vehicle since she had refused previous directives to drop off the vehicle. The vehicle was recovered on January 29th and we later directed Ms. [redacted] to the location of the vehicle to go get her personal belongings out and turn in the key, which she did on February 2nd.We can also provide all the documents necessary to further solidify our position on this matter.

I have attached all documentation informing Mr. [redacted] of his car buying purchase. You can review, he declined the warranty offered to him at time of purchase. He was given the right to bring the vehicle to a mechanic and prior to purchase, he has that signed and a copy attached. He also signed...

a Used Vehicle Acknowledgement form, where he signed that he had received the carfax, the Used Vehicle Buyers Guide and given the inspection report. The Carfax is signed attached. "We Owe" signed and attached. Buyers Guide, front and back signed and attached. I will out of good will, if not already done, discount the work to a lower labor rate, and cost on parts. If he would like to purchase the warranty, which was declined when offered at time of sale, I will sell him the warranty at a discounted rate. Please let me know if I may assist further.
Complaint Response Date bumped because: Data Base Migration

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11295504, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Please let me know exactly how much if it has not been refunded yet, also how did you put it down, cash, credit card and or check. Along with that the receipt and if it was a check please provide proof it has cleared your account and I will get a full refund.

Complaint: [redacted]
I am rejecting this response because:So the Autonation not responding to numerous phone calls would have been very effective on the lenders end of having a person to talk to. They sent out the money and paperwork within 1 business day and that's not fast enough. I see the excuses hitting brick walls all the way around. The check was sent and contact was attempted within 2 to 3 business days. 2 months went by with no regard for double payment nor several voice mails and emails. Which I have clearly stated in my complaint. What is the reason for no response? Is that my fault as well? Funny thing is this is not my first vehicle purchase. I went to Salt Lake to purchase a vehicle and the price didn't change, the paperwork was ready and I didn't leave with 2 loans! 2 months to resolve an issue were I'm being held accountable for an error on Autonations part is in no way my fault. The resolution and the Autonation excuses are not making this any better and do not make sense. I am not happy with any of the work I have done on getting my credit from complete ruin and hearing nothing was done on my end on a timely matter. Who wouldn't sign another credit ap when they know they are already approved. At that point it is just a credit ap. When the funds are received and credit is confirmed the ap is void. not here to argue anymore. The price changed, the vehicle I purchased was not handled properly form day 4, 2 loans were in my name for 2 months before I got it resolved. Autonation is responsible for my credit going south as well as not returning any calls whatsoever! My credit union will be happy to testify to the multiple messages to see if they received the check and when they would be receiving the title. I'm sure they would be happy to write their own report about this episode that they had with Autonation!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

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Address: 7320 Broadway, Denver, Colorado, United States, 80221-3610

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