AutoNation Chevrolet North

Ms. [redacted] purchased a 2003 [redacted] wagon on 6/4/2016. At time of purchases the vehicle had 162,026 miles and the vehicle was sold "as-is". At time of purchase there were no emission issues with the vehicle. Ms. [redacted] returned to the dealership with the vehicle on 6/23/2016 with the...

check engine light present. The vehicle had been driven 1,142 miles since the purchase. The dealership diagnosed the vehicle at no charge to Ms. [redacted] and advised her that she would need a catalytic convertor in order for her check engine light to be resolved thus enabling her to pass the emission test. Since the vehicle was sold "as-is" and was agreed upon by the customer, the dealership has no responsibility to fix the vehicle as Ms. [redacted] is suggesting. However, if Ms. [redacted] would like, the dealership will over a 20% discount for the parts and labor associated with the repair.

Initial Business Response /* (1000, 6, 2015/06/09) */
already repaired
Initial Consumer Rebuttal /* (3000, 9, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On Thursday the 11th the vehicle was sent to Exhaust Pros, when we got the vehicle back...

the check engine light was still on and the gentleman who helped us told us he was only told to change the catalystic converter nothing else. This is an inconvenience and unacceptable.
Final Consumer Response /* (2000, 13, 2015/08/10) */

Complaint: [redacted]
I am rejecting this response because: Yes, the steering column didn't make a noise when turning after the initial service appointment. However the noise we mentioned (grinding noise over 35 mph) is the same noise which was just fixed at the Nissan dealership. We have an email from [redacted] to the Chevy dealership while referring us which states the repairs are still under the original 60 day warranty. The reason we didnt want the vehicle after the snow/rain event is there is no way of telling exactly what has been effected. During the amlost three week period Mr. [redacted] had indicated to us he would find 8-10 comparable vehicles, he presented us one ehicle (not the several he states in his response). When I picked the vehicle up after being serviced at the Nissan store, the only person I spoke to was the cashier at the dealership. I have not spoken to anyone telling them we were happy after the bearing was fixed.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/10/12) */
Mrs. [redacted] at time of purchase of this used vehicle was offered and given the following. 60 limited warranty to cover misc. repairs that our company offers. She was given a written 3 day money back guarantee to make sure this was the correct...

vehicle for her. She was given a vehicle disclosure telling her, she has 3 days to bring the vehicle to her mechanic to make sure this is the correct vehicle for her prior to finalizing her purchase. She was given a state "As Is" buyers guide from the state of Colorado telling her the vehicle is sold as is. She was offered and declined all extended warranties at time of purchase. All of these documents have her legal signature on them, and disclosures to protect her at the time of purchase. She is now bringing this to our attention almost 90 post purchase. I will assist her in trading in for maximum trade in value to get her in a different vehicle here at our store. I have discussed this with her and she has schedule an appointment with us at 10:15 on October 17th.

Complaint: [redacted]
I am rejecting this response because: I have not received a refund for the money I put down and I did provide all documentation for bank as they requested prior to picking a vehicle. The company continues to be dishonest. 
Sincerely,
[redacted]

This concern of the collection is not between Autonation Chevrolet North and this guest, this concern is between her and the bank that reposed her vehicle. She needs to contact the bank that she was financed through and make any disputes or have a Revdex.com complaint in regards to why the bank took the...

vehicle back after the guest stopped making payment. Thank you

Initial Business Response /* (1000, 6, 2015/09/15) */
this vehicle was disclosed as as-is at time of purchase with no 60 day warranty or verbal warranty,
Initial Consumer Rebuttal /* (3000, 8, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The...

vehicle was disclosed as is, because they said that was Colorado law when selling a used vehicle. They lied to me about the condition of the vehicle when I purchased it. I have the mechanics notes stating that it needed both front half shafts on 8/11/2015, which seems like something that you should disclose before selling a vehicle on 8/21/2015. I purchased the vehicle in good faith with this company because they assured me not once, not twice, but multiple times that it had been checked out by their mechanic and it was a good, decent running vehicle. They assured me it had been well maintained and that the only reason it was not out on their lot was because they had just completed the mechanic diagnostics check. Which was not the truth either, because the manager stated that it was supposed to be sold to auction because it was not in a condition that they would normally sell. So why did they sell it to me? This is all around bad business.
All that I ask is that they repair the vehicle to proper working condition and replace the transmission.
Final Business Response /* (4000, 13, 2015/10/14) */
split the cost of the repair with the customer as good will

Tell us why here...Mr. [redacted], you mentioned a 2nd opinion with your vehicle has not taken place. I will out of a courtesy good will jesture have our service department contact you and take care of a tow if needed and diagnostics for you to have.

Complaint: [redacted]
I am rejecting this response because:      It doesn't really resolve this issue.  What happened, did happen.     The manager indicates things in his reksponse that shows he does not understand what my phone call was about. I made it clear in the phone call with [redacted] that I was interested in the Federal Tax Credit that was offered for the Volt.  Do they really not know what the Federal TAx Credit for EV's applies to?  This IS their business to know about huge incentives associated with cars they sell.  The Federal Tax Credit is only offered on PURCHASES of NEW EV Vehicles.  Every reputable car dealership in the United STates knows this.  You cannot buy a used EV and get the tax credit.  I made it clear To [redacted] what I was looking for. If the salespersons do not understand the incentives associated with Electric Vehicles that would be a failure in training I guess.  But he DID seem to act like he understood what I was talking about.  I think he just wanted to get me in the door and knew he didn't have any such vehicle, and didn't care about being honest.   And LISTEN, this is NOT the first time someone at this store has done this us -  my husband and I called them one other time looking for a Volt,  over a year ago,  and on that occasion they did the same thihng - they told us they had one,  when in fact there was not one to be had on their entire lot.  When we got in there, they tried to sit us down and collect all our information and subsitutue something else.  There is nothing straightforward about they way the salespeople there handle customers requests.  They ignore what you are telling them you want and ask you questions about how much money you have, how much your payment has to be, even when you are telling them you do not want to discuss that, you just want to see the car they have told you they have.  And they try to string you along and make you think that as soon as you answer all their questeions, they will let you see the car.  But there is no car.  They are just sizing you up for their sales pitch when they try to persuade you to take something else.  It was infuriating and my husband swore he would never go back in there.  I thought maybe it was a one-time thing, and was willing to give them a second chance, but I see now they do this all the time.  If the manager is not willing to take a good look at what his salespeople are doing in this regard, then it will be his loss.  This isn't about whether he can "say" his people were right. He needs to know his people are pissing customers off.      As far as his mention of surveillance...   Yes, someone DID follow me out towards my car as I stated.  I never said anyone "BLOCKED" me,  I said he followed me out toward my car, and yes,  he was yelling "MISS.... MISS..."  .   Yes that DID happen.  I don't know what surveillance the manager is referring to, but it is doubly clear to me now that he is only interested in trying to refute what I am saying instead of listening to what is going on, on his sales floor and on his lot.  I can only assume that these tactics are OK with him and that is how they do business.  SO NOT OKAY.  SO DISReSPECTFUL of customers.  So to him I'd say,  gee thanks for listening to the phone call.  Listen and look some more.  I had no reason to make thi sup and I certainly had better things to do than APPARENTLY WASTE it trying to get you to see that your salespeople are employing some very invalidative tactics.  If you approve of what they do, that most likely means you are only in it for a one-time sale and o repeat business, and you don't EXPECT people to ever come back,  EVER.  Sincerely,
[redacted]

The dealership had an approval, with providing all bank requirements the approval changed as the bank required documents did not all match. We do have a new approval with yes a change to the bank approval on money down. We have refunded all funds to the guest and are willing to continue to assist.

Mr. [redacted],  I have reviewed your vehicle you purchased a year ago and their was some negative equity on the vehicle you purchased, along with natural depreciation of the vehicle you would like to trade in this year appears to have compounded. Now I understand this can present with a...

challenge in trading in and we always try to give every best option for the bank requirements to secure funding. I am a little confused as to what your concern is, is it with the trade value, the financing options required by the bank or a warranty issue which I cannot find any details on yet you mentioned. Please feel free to contact my office phone directly, I reviewed all inbound calls to our store and do not have one to my office and I do have an open door policy. My direct is 303-301-2454, I am out of town this week and will be back in town next week.Thank you,Nathan

Mr. [redacted]'s issue has been resolved as we switched trucks to ensure he got a better product. The 2009 F150 FX4 that was purchased, was sold as an "as-is" vehicle and no extended service plan had been purchased. Instead of the dealership forcing the [redacted]'s to keep the purchased...

truck, we felt it was in everyone's best interest to find them a better vehicle. The matter has been resolved.

Mr. [redacted] upon his purchase, did express that he wanted to secure his own financing through Rio Grande. Unfortunately, Rio Grande is not a lender with whom we do business with, so as customary, we advised Mr. [redacted] that we needed to do a "backup contract" (which the customer signed)using similar bank...

structure until he could replace it with his own financing. Over 8 days went by without the customer providing a letter of credit, or his money, so that we could unwind the [redacted] "backup contract". Consequently we cashed the contract and ultimately over time [redacted] was looking for a first payment.Rio Grande did in fact send us funds (much later) so we took it upon ourselves to do the right thing, unwind the [redacted] deal and re-write using Rio Grande.....in essence we had been paid twice on the same contract.We believe the situation is resolved and all parties should be satisfied. [redacted]General Manager

I have talked with her, she is coming in to explore her options in 2 weeks. In regards to service, she has a warranty on the vehicle, we will look at it when she is back in town in 2 weeks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] . yes thanks for the help after the complaint was sent the general manager contacted us and we reached a an agreement very quick thanks again for the help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]