Autoplicity.com

Complaint: ***
I am rejecting this response
because: this is not the outcome we had hoped forDue to *** telling us we cannot return this item because it was discontinued....we actually used these for another project we hadSince the speakers advertised were tube speakers (a more expensive speaker than what we received) and we paid the higher price for the tube speakers but received handle bar speakers (cheaper)we are asking for the difference between costs. If I wanted handle bar speakers that is what I would have ordered at a much cheaper priceWe are looking at about a difference in priceAlthough this isn't much of a difference I don't think it is fair to misrepresent this item for a higher cost and then put the screws to the consumerthis company should not be allowed to do business this way
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2014/11/19) */
*** Name and Title: *** ** C.SManager
*** Phone: XXX-XXX-XXXXext
*** Email: ***@autoplicity.com
Hello,
We apologize for the inconvenience our company has caused youAs stated to you over the phone, the part
number you ordered corresponds to a seat, not a seat with a coverThe picture on our website is a generic photo given to us by the manufactureIndeed it does show the seat with a cover, BUT the description states it is seat, not a seat and coverWe DO NOT carry the seat cover you are inquiring aboutIf you are not 100% satisfied with your product, it can be returned for a FULL refundBut we will not be shipping you out a seat cover we do not haveIf you wish to return your product, please email the the customer service department for a pre paid shipping labelOnce the item is in transit back to our facility, a refund will be issued
All of our competitors are selling this part number as just a seat, utilizing the same image we areThe manufacture does not include a seat cover with this part number, and neither do we since all our product are drop shipped from the manufacture
We apologize for your experience

This issue has been completely misrepresented by the customerWe did not say what the customer claimed we saidThis issue resulted from a picking errorWe issued a return shipping label to the customer on 2/(*** * ***) that they have not yet used according to ***
The only way to rectify the issue is to get the item returned so we can process a refundWe have already addressed this issue for the customer and there was no need for a Revdex.com claim to be filed. Sincerely,Autoplicity Customer Service

Initial Business Response /* (1000, 5, 2015/05/05) */
Contact Name and Title: *** Manager
Contact Phone: ***ext
Contact Email: ***@autoplicity.com
Hello,
Your order has been placed yesterdayWe confirmed cancellation today per requestA full refund has been
issued to your account ending in Please allow up to business hours for the funds to reach your account

Initial Business Response /* (1000, 5, 2015/09/22) */
*** Name and Title: Hubert ** C.SManager
*** Phone: XXXXXXXXXX
*** Email: ***@autoplicity.com
Hello,
A full refund has been issued to the customers account for the returnAs stated on customers complaint, a pre
paid shipping label has been issuedThe amount of $has been issued to the customers payment account as of 9/22/
We will not be refunding the amount of $to the customer for the inconvenienceAs per our website- Autoplicity.com does not reimburse for any labor charges, installation fees or any other related feesOnly the product purchased from Autoplicity.com is eligible for refund approval
Thank you,
Hubert

Complaint: ***
I am rejecting this response because: I will only accept the missing Ring Set from my order or a refund in the amount of $so I can purchase the rings elsewhereLuckily I also submitted a claim with *** and they have refunded me the money on my accountI have copied and pasted the letter *** sent me belowI guess you have to take this up with them now
***
Hello *** ***
We reviewed the information regarding the claim below and have decided the case in your favorWe’ve issued a refund to your *** Credit account for the disputed amount as well as any interest and fees related to the transactionPlease allow up to days for this refund to be reflected on your account.
This claim is now closedWe are truly sorry that you experienced a problem with this transaction, but hope you are happy with the outcome of this claim.
Transaction details: Dispute Case ID:*** Transaction Amount:$652.45 USD Dispute Amount:$185.00 USD Transaction ID:*** Transaction Date: November 25, 2016 Thanks, ***
Thank You *** *** *** ***

I have not dealt with unorganized company as this, I called more then days and they chased me from one department to another with hold times more then 45mins, I placed an order online then wanted to return the item, customer service is not understanding at all and not knowledgeable, at the end I ended up leaving the item because I was so frustrated with this customer service that I ended up loosing the money rather then dealing with people that dont care, my advice stay away or pay with a source that you can open a claim and return ur money

Hello,
Thank you for reaching out to usSeeing that this order was placed on *** we will not be exchanging the item per *** policyA full refund will be issued to the customer once the item is sent back to usA return request has been open on *** for this order and
will be accepted shortlyThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/10/26) */
Contact Name and Title: *** TC.SManager
Contact Phone: XXXXXXXXXX
Contact Email: ***@autoplicity.com
Hello ***
We see that the label we provided you with was indeed used and *** was delivered back to usA
refund for the amount of $will be issued to you within hours
Initial Consumer Rebuttal /* (3000, 7, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I ordered of these mirrors at plus tax, handling, and shipping for a total of I have the printed receipt and every email printed out and also savedThis company sent the wrong item and their sales department admitted their website is incorrect and said they would fix it but I looked and weeks later they still haven't fixed it, they don't even stock the said item and just send out the wrong one and people just give up and lose their moneyThis company owes me 216.92.Period.They should compensate me for all this trouble like any reputable company would and I'm just asking for my money back, I'm being very reasonable about this
Final Business Response /* (4000, 9, 2015/10/27) */
Contact Name and Title: *** TC.SManager
Contact Phone: XXXXXXXXXX
Contact Email: ***@autoplicity.com
Hello ***,
As stated in your claim, you contacted us with a issue you hadyou claimed that of the items you purchased had an issueYou were provided a pre paid shipping label to retrieve the product and a refund for the amount of $was issued to your accountThe funds have been withheld because you have opened a ** dispute
Now you are claiming that you have returned your entire order and wish to be refunded in FULLWe were not aware that all items have been set backWe are going to contact our warehouse to confirm that this is the caseIf the entire order was returned a full refund will be issued and you ** dispute will be granted
Please stand by

Complaint: ***
I am rejecting this response because: I have been in contact with ***They have been communicating with Autoplicity and continue to put accountability on them I do not have the feature to close the claim or I would have At this point I still do not have the credit If I could close the claim I would but again I do not have control of that feature and *** puts the process in the hands of Autoplicity.
Sincerely,
Tim Leake

Complaint: ***
I am rejecting this response because: this is not the outcome we had
hoped forDue to *** telling us we cannot return this item because it was discontinued....we actually used these for another project we hadSince the speakers advertised were tube speakers (a more expensive speaker than what we received) and we paid the higher price for the tube speakers but received handle bar speakers (cheaper)we are asking for the difference between costs. If I wanted handle bar speakers that is what I would have ordered at a much cheaper priceWe are looking at about a difference in priceAlthough this isn't much of a difference I don't think it is fair to misrepresent this item for a higher cost and then put the screws to the consumerthis company should not be allowed to do business this way
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/09/29) */
Contact Name and Title: *** TC.SManager
Contact Phone: XXXXXXXXXX
Contact Email: ***@autoplicity.com
Hello,
As per our website, under conditions of use it clearly states: "There may be occasional price mistakes on the
site, and we reserve the right to cancel and refund these ordersYou will be contacted for a way to pay the proper price if possible."
The customer placed an order 9/at 2:49pmThe order was cancelled and refund 9/at 6:27pm, about hours after placing the orderSince the customer made a payment via *** the refund was instant
We have not withheld the customers funds for a week as stated by the customerThe screen shot below is directly from PayPal showing both transactions completed withe same day
***
We apologize for the inconvenience we may have caused, but we don't believe we should be "shut down" for not fulfilling a $order that was reimbursed almost instantly

Complaint: ***
I am rejecting this response because: As of today Dec @ 4:est I have not had a reasonable offer to make my complaint rightAll I want is what was advertised to be included with what I ordered (Manley Ringset #46120-8)Or a refund in a amount that I can purchase the missing Ring Set elsewhere
Sincerely,
*** ***

As of 1/18/a prepaid shipping label was sent to the customer to retrieve the labelOnce the item is sent back a FULL refund will be issued. *** Label- *** As of today the label yet to show tracking, which indicates the customer has not sent the product
back

Hello,
We apologize for the inconvenience causedPlease see the refund transaction ID's provided below totaling $
All items that have not shipped or have been returned where issued a full refund, along with partial shipping
10/27-
Refund for $Refund Transaction ID- BP0PC891949611/30- Refund for $Refund Transaction ID- BL0PCD8EC5F12/2- Refund for $ Refund Transaction ID- BP0PCA
All funds have been credited to account ending in 0010- Nicholas ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Absolutely HORRIBLE, I mean, HORRIBLE customer service!!! I cancelled an order the same day I ordered, they said they submitted the request, days later, they take the money out of my account and send the item anyway! I called times and all they kept saying was that it was still in the process! They said I'd receive an email with what was gonna happen, and didn't receive anything! A week later, the item is on my door step! The people answering the phones don't know what the heck they're talking about and they sound like they hate their lives talking to customers!! Never ever buying from them again! That's for sure ! Stay away from them, even if their prices are cheaperCrappy customer service and return policy !

Purchased a set of Anzo USA *** Wrangler LED tail-lights from Autoplicity via Amazon (a Christmas gift from my wife)Passenger side lamp blew out after less than months ($lights!!)The folks at Autoplicity told me I needed to ship back the defective light in order for the manufacturer to process a warranty replacement – really??? Should I cover the hole with masking tape while I wait ??-number of weeks for a replacement?? Is that your definition of "simplicity"?!? Will be opening a claim with Amazon!

I took this under review and found that we mailed your refund check in late January but it did get sent back to us by USPS for an unknown reasonWe will have it mailed out again today and you can expect to receive it within 7-business daysI apologize for any inconvenience this has caused