Autoplicity.com

There is nothing more we can add. We have mailed the check so there is no further action we can take.

Complaint: [redacted]
I am rejecting this response because:  PLEASE Stop being condescending I am in talks with [redacted] currently and they are not closing the claim. Perhaps I can send you instructions on how to relate to your customers and not get them to this point of breakdown in a easily resolved situation ? 
Sincerely,
Tim Leake

Per our website, "Orders are processed in 1 business day and can take up to 3 Business days to ship." Your order was placed on Friday, 3/16/18 and it was shipped on Tuesday, 3/20/18. This means your order was shipped within 2 business days of it being placed, which is one day faster than our site...

indicated. The order was delivered on 3/22/18 which is 2 business days from when it was shipped. I apologize for any misunderstanding regarding this matter.

I took this under review and found that we mailed your refund check in late January but it did get sent back to us by USPS for an unknown reason. We will have it mailed out again today and you can expect to receive it within 7-10 business days. I apologize for any inconvenience this has...

caused.

Complaint: [redacted]
I am rejecting this response because: Thats funny because with 1 phone call I made to the manufacturer ([redacted] Industreis) I provided them with the invoice they needed to warranty the shock. They waited on the phone till they got the email, and shipped me the new shock. All before we got off the phone. Thank you Suncore. 
Sincerely,
[redacted]

I apologize for the issue you experienced with your order. I can assure you this was not a conspiracy to send you the item against your wishes, or to send you a damaged item. We had this order placed with a vendor so we needed them to cancel it on our behalf. There are defined, agreed upon processes...

between us and our vendors with respect to how requests are submitted. Unfortunately, the item had shipped before they could fulfill our request. You cannot use the timestamps in the tracking to determine the timing of the events that occurred. The vendor has a large warehouse and [redacted] makes regular pick-ups. The package was prepared for shipment and left with [redacted] before our request could be fulfilled, plain and simple. We will be in touch shortly with a prepaid return shipping label so you can return the shipment. That said, we will not be able to provide you compensation for your time as you requested. Sincerely,Autoplicity Customer Service

Complaint: [redacted]
I am rejecting this response because:A picking error? If picking Error why wasen't a new item processed and immediatly shipped? Why wasn't my Phone call returned? Why was I told that there was no manager on duty to take my phone call?  I'm not just going to ship this back and wait for my refund! This is rediculous. There needs to be some retribution for this. You take my money and then ship me wrong stuff. I want the stuff I paid for!!! A lot of error's on their part and nothing done about it but a return lable sent for me to ship the items back that they sent me wrongly in the first place!
Sincerely,
[redacted]

We cannot ship a replacement as a matter of company because of the error that occurred with the original shipment. We haven't identified the cause of the error and we are not confident the correct item would be shipped and we don't want the same mistake to happen twice. We provided you with a return label as a result. We cannot be expected to provide a refund without the original shipment being returned. I apologize for any misunderstanding regarding this matter. Sincerely,Autoplicity Customer Service

Complaint: [redacted]
I am rejecting this response because: it is clear you guys took no action to handle my warranty through [redacted] Industries you let me on for a month and a half with no kind of answer you didn't even contact [redacted] I want you to contact [redacted] and I want an email from them saying you contacted them this is bad business you blatantly lied to me and didn't even do anything how do you guys call yourself a business it's a simple warranty issue is no money out of your pocket at all it was simply contacting sencore simple email and you couldn't even do that

We processed your refund on 3/28/2018. As we noted in our correspondence with you refunds can take 3-5 business days to show up in your account. There is nothing we can do to speed this process up. We apologize for any misunderstanding regarding this matter.

Hello, No refund was issued as of yet for the tracking number shows the item has not reached out facility as of yet. Once the item is on our possession, the item will be inspected and a refund will be issued upon approval.  Tracking- [redacted]

Contact Name and Title: [redacted]. C.S. Manager
Contact Phone: [redacted]
Contact Email: [redacted]
Hello Robert,
We apologize for the inconvenience. A pre paid shipping label will be emailed to your shortly. Once the item has been sent back a full refund for...

the amount of $154.22 will be issued to your account.
Shipping label will be sent to- [redacted]

Hello,As
you see ALL of our complaints have been resolved. Meaning the customer
was 100% satisfied with the resolution we provided for our mistakes.
This is why we retain an A+ rating. AUTOPLICITY goes above and beyond to
satisfy customers issues and complaints. In your case, the items...

ordered did NOT qualify for free shipping. The free shipping we offer to UPS air shipping, the items you ordered are to big to be shipped via air and were denied by UPS. Your order could only go out via UPS freight, this is why you were asked to pay an additional charge to cover shipping. Since you refused to do so, we went ahead and issued you a full refund. Autoplicity's online condition of use has this clearly stated for all customer to see: "There may be occasional shipping price errors on the website, and we reserve the right to cancel and refund these orders. You will be contacted for an opportunity to pay the proper price if possible.  Oversized items are always subject to additional shipping fees." Here is a link directly to this disclaimer. http://autoplicity.com/conditions-of-use

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11025179, and find that this resolution is satisfactory to me.
Sincerely,
David [redacted]

Do not order from Autoplicity.com. There parts do not come fast as they say on their website. They would have us waiting for over a month for our part to ship. They also charge you for your part prior to it shipping, so then you have to wait for a refund if you cancel it.

I took this under review and found that we had to cancel the order the customer had placed because the item in question had a pricing error.  We work with many different vendors and sell a very large number of products so mistakes like this one will happen from time to time.  While this...

is certainly regrettable, we did make sure to refund the customer immediately and did not try to get them to pay a higher price, which would be unfair.  We are unable to process a new order for this product at the price the customer originally saw for the aforementioned reason.Please note this issue came up while the person responsible for updating our website was unavailable but we are going to have the pricing information updated as quickly as possible.  With regard to the incorrect information the customer was provided by the agents she spoke with, I sincerely apologize for any misunderstanding this may have caused.  The agents simply misinterpreted the information they read from our system and provided the customer with what they thought was an accurate explanation.  We will make sure to review this case with them to ensure there are no similar issues in the future.

Dear Mr. [redacted]I took this under review and found that we issued a return shipping label to you on 9/18/2016.  Per [redacted] tracking the return shipment has not yet been initiated, which is preventing us from providing a final resolution for you.  Once you have initiated the return shipment and it has been received we will be able to provide you with either a refund or a replacement order depending on your preference.  I apologize for any misunderstanding regarding this matter. Sincerely,Autoplicity Customer Service

Unfortunately, at the time an order is placed we do not know what, if any, requirements a shipping company might have for a given item.  We sell literally millions of car parts and, in many cases, when an order is placed it is the first time we have had to ship the item in question.  That said, we have refunded the remainder of the order total to bring this to a complete refund.

Initia* Business Response /* (1000, 5, 2015/01/30) */
[redacted] Name and Tit*e: [redacted] C.S. Manager
[redacted] Phone: XXX-XXX-XXXXext 101
[redacted] Emai*: [redacted]@autop*icity.com
He**o [redacted],
We have received a** 20+ requests to cance* your order , a** submitted with a 10 minute time frame...

on 1/29/2015. It takes up to 48 hours to contact the manufacture and confirm that your order is cance**ed. Once we receive confirmation a FULL refund wi** be issued to your[redacted] account. We do apo*ogize for any inconvenience this de*ay may have caused you.

Ordered monroe strut for my 08 G6 on Aug 30 2016 and Received on 09-01-2016. Very pleased with delivery time and very satisfied with product. I will highly recommend to family and friends to order from autoplicity.