Autoplicity.com

Initial Business Response /* (1000, 5, 2014/11/13) */
[redacted] Name and Title: [redacted] C.S. Manager
[redacted] Phone: XXX-XXX-XXXXext [redacted] Email: [redacted]@autoplicity.com
Hello [redacted],
We apologize for the inconvenience. A FULL refund for your shipping charges has been sent to your account...

as of yesterday. Please allow up to 72 hours for the funds to reach your account. This issue has come to our attention when you initially emailed us, it seems that our website double charged you for shipping. The issue has been resolved, we sincerely apologize for your experience with us.

Initial Business Response /* (1000, 5, 2014/10/13) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello [redacted],
We apologize for the inconvenience. It seems that the item that you ordered is on a continuous back order...

with no exact ETA. A FULL refund has been issued back to your payment account. Please allow up to 72 hours for the funds to reach your account. Please give our sales team a call so we can help you find a similar product that is available.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This just puts me in a bad situation as I waited for these items for over a month and could not be able to do the repairs. Not to mention this is getting worst when they tell me that items are not in stock and will be shipped within another month, creating the situation irritating. Now I've check the availability in their web and here shows completely different story, also not to mentions that deceiving information as well as false advertisement for other customers. I've provided the information, invoice and a screen shot of the item availability a day ago. All I need is the Items requested or the other suitable possible items which will be the Bilstein 5100 front and back, these items show in stock available as well as the others.
Final Business Response /* (4000, 9, 2014/10/15) */
Hello,
[redacted] the manufacture of the product ordered, is in the middle of a moving locations. At this time ALL products are on nation back order due to this move. We cannot ship these items out as requested because the manufacture is unable to drop ship at this time. A FULL refund has been issued to the customer, we don't not have any comparable shocks that are better quality than the [redacted]. They are a top of the line product. We do however carry KYB shock, which are half the price and quality. Seeing that the customer requested a "better" quality item, shipping out a lackluster product would not be a smart choice. We apologize for the inconvenience but at this time all [redacted] products are unavailable through us. We can however [redacted] the customer once the item is available and honor the sale price.

I ordered fender flares for my truck on March 10, 2015 and while it took a few days to process the order I did receive them one week later. After reading some of the negative reviews I was reluctant to order from Autoplicity but I gave it a try. It took a bit longer than other sites but there is an option to have them keep you updated on your order. They let me know after a few business days that the order was processed and that the product would be shipped out from the manufacturer. The site then emailed me to follow up that I had received my product and that it was all there. I decided to use them because I saved nearly $100 between the cost of the product and free shipping for the same exact model number. This was also my first time using the site and will do so again in the future.

Initial Business Response /* (1000, 5, 2015/07/01) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@autoplicity.com
Hello,
Since this is a warranty claim, we must receive the damaged item back from inspection with the manufacture before...

shipping out a new battery. A pre paid shipping label will be emailed to the customer.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
These terms are unacceptable. I cannot be without my car so to send the defective battery back prior to receiving a replacement is forcing me to purchase a new battery so I can keep my car in an operational condition. This is placing me in an unfair and excessive financial strain since I'm a student with a low paying job. The low price promised by Autoplicity was the reason I purchased from them in the first place.
Final Business Response /* (4000, 9, 2015/07/06) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@autoplicity.com
Hello,
Since this is a MFG defect this is the procedure to resolve the issue. The manufacture needs the item back to inspect it and authorize a replacement.
The only other option is to purchase another battery, we ship it out so you have a BRAND NEW battery in the meantime. Once the MFG approves the replacement a FULL refund for the initial order will be issued.
Final Consumer Response /* (2000, 11, 2015/07/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hello,Please return the item to the following address:Autoplicity [redacted]
[redacted]RMA number- [redacted]A credit will be issued once the item reaches our facility.

Purchased a part which upon use was found to be defective. Upon contacting customer service I was told that I could not speak to anyone directly to resolve my issue, but instead I was told that I needed to fill out an online form describing the problem, after which I would (alledgedly) be contacted for assistance. I filled out the form, which resulted in a ticket being opened, but I was never contacted by anyone from the comapny for resolution. Over the next week I e-mailed the company five (5) times but never received a response. I also called Michael [redacted] (the alledged CS Manger) four (4) times at different times of the morning, agternoon and evening but he was never available to speak to me and although I left him messages he never called me back. Then two days ago I received an e-mail stating that "since we have not heard from you for some time we have closed your ticket". To be clear, I have tried repeatedly to contact this company for resolution over the past week and they have been totally unresponsive. I still have the defective part since they have never reached out to me with an RMA to return it. I have also lodged a dispute for the full amount of the purchase with my CC company.

Initial Business Response /* (1000, 5, 2014/02/06) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello [redacted],
As we have spoken on the phone, a return label has been provided to your email address that I...

have personally just emailed over to you. Once the product reaches our warehouse, a full refund will be issued back to your PayPal account that was used for the purchase. All 9 million items listed on our website is in fact done based upon manufacture parts numbers and the item you received is in fact correct. I understand the photo is incorrect and our description is vague, as mentioned this is old data which we are in the process of having update by our IT dept. If you have any further questions please contact me direct yet again at XXX-XXX-XXXX ext [redacted]
Final Consumer Response /* (3000, 7, 2014/02/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will comply with what the vendor wants to do just because the quality of their customer service and their intentions on getting over on their customers is prevalent, and is not worth the effort for ~$80. After talking with the manager of Autoplicity I've come to the conclusion that trying to fight with the company based solely upon morals and principle, which this company lacks, is not worth it. This experience has also made me loose faith in the Revdex.com due to the fact that there have been over 600+ reports on this company for close to the same issue I'm having but yet their rating remains at A+. This rating coupled with the fact autoplicity knows they can get over on people because it not worth the customers' efforts to fight, is the exact reason why this country is going down the toilet. This company blatantly lied to me about being an authorized dealer/distributor for APR products. I contacted [redacted] directly and [redacted], the store manager at [redacted] said "I don't want autoplicity carrying our products and we have put a Revdex.com complaint in on this matter". When this was mentioned to the manager of autoplicity his response was "we are a authorized dealer of [redacted] because we sell their products." It was at this point I gave up because I knew I was dealing with a company whom had no integrity. In a perfect world the assigned Revdex.com investigator or whatever her title is, would have some professional due diligence and put 2 & 2 together. I've uploaded a file with this complaint, which contains screen shots of mentioned items, showing a clear "bait and switch tactic". This company and the Revdex.com should be ashamed!

Final Business Response /* (4000, 9, 2014/02/10) */
Hello [redacted],
We have sent you a return label to get the item back, once we receive the item a full refund will be issued to you. Label was sent on [redacted]. Like we have spoken over the phone, there was a mix up with our description. Our website is strictly run off part numbers. The part number you ordered was not for the wind splitter, rather just the rods. I have supplied you with the correct part number for the wind splitter if you choose to purchase it. Once again we apologize for the misleading description, our IT department is handling the issue as we speak.

Complaint: [redacted]
I am rejecting this response because: this information was not disclosed when the item was originally purchased. If a phone number was required then a phone number should be mandatory to purchase the product in the first place. Email is not a sufficient means of communication. We have had multpile 100 pound purchases from [redacted] that were delivered on a delivery truck with no issues and no phone call required before delivery. This is unacceptable.
Sincerely,
[redacted]

IF YOU DON'T WANT TO GO THRU A NIGHTMARE DON'T BUY FROM THIS COMPANY. TERRIBLE

Ordered an item and after 5 days issued a refund with no explanation why the item didn't ship.

Hello,[redacted] our CS Director spoke to the customer and explained the situation in detail. The customer has acknowledge the fact that GOOGLE search led the customer to find the product in question. Our site clearly states that the item purchased DOES NOT fit the customers application. As stated before, we are not responsible for GOOGLE. Our site has the accurate info. Since the conversation the customer has been provided a RMA number and return address. NO shipping label will be provided and a 10% restocking fee will apply.

Initial Business Response /* (1000, 5, 2014/02/07) */
Hello [redacted],
We apologize for your bad experience with our company. The funds have been returned to your Paypal account as of [redacted] Below is the transaction information that reflects the refund.
Thanks
[redacted]
Original...

Transaction
Date Type Status Details Gross Fee Net
[redacted] 16, 2013 Payment From [redacted] RefundedYou have refunded this payment in full.You have refunded this payment in full. Details $468.05 USD -$9.19 USD $458.86 USD
Related Transaction
Date Type Status Details Gross Fee Net
[redacted] 7, 2014 Refund Completed ... -$468.05 USD $8.89 USD -$459.16 USD
Sent to:
[redacted]
Email:
[redacted]@gmail.com
Total amount:
-$468.05 USD
Fee amount:
$8.89 USD
Net amount:
-$459.16 USD
Date:
[redacted] 7, 2014
Time:
16:04:30 CST
Status:
Completed
Subject:
You have sent $468.05 USD to [redacted] with [redacted]

Contact Name and Title: [redacted] C.S. Manager
Contact Phone: [redacted]
Contact Email: [redacted]
Hello,
We will be more than happy to issue a refund for the item hat was sent back to us. Please provide us with the return tracking number so we can verify the order has been sent...

back and delivered. Once we have this information a full refund for the part will be issued.

Initial Business Response /* (1000, 5, 2014/12/22) */
[redacted] Name and Title: [redacted] C.S. Manager
[redacted] Phone: XXX-XXX-XXXXext 101
[redacted] Email: [redacted]@autoplicity.com
Hello,
Your total for the purchase was $ 23.14, therefore a refund for the full amount will be issued. You will...

not receive $42.28 because that is not what you paid. A refund has been sent to your account. Please allow up to 72 business hours for the funds to reach your account.
Initial Consumer Rebuttal /* (3000, 13, 2014/12/31) */
Payment had not been received. Was promised in 72 hours. Has been 5 business days.
Final Consumer Response /* (4200, 17, 2015/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is now the second missed proposal. They promised the funds transferred in 3 business days. Now the second time around they have also missed the promised funds as a check mailed 4-5 business days. I don't know if this is some scam to avoid paying, or this company is just terribly disorganized.
Final Business Response /* (4000, 20, 2015/01/19) */
Hello,
Thank you for reaching out to us. To clarify we did not refuse to refund your account. We simply are not able to refund a transaction that has been placed over 60 days ago. As stated to you 12/30/2014 a check will be sent to you for a full refund. Accounting has shipped out your check as of 1/9/2015. Your desired resolution has been met.

Hi [redacted].  We apologize for the item description error listed on our site.  Unfortunately, we do not offer this product with the rings.  We checked with other retailers and they do not offer this part with the rings either.  Due to the description error, we offered $85 off the $185 product or a full refund if you return the product.  Unfortunately, we cannot offer a full refund without a product returned to us.  We cannot send you a $185 product due to a technical issue.  We have since removed the product from our website, so this issue does not occur again.  If you would like to receive the rings, we can send you a bill for $100 and will even pay the expedited shipping fee.  All we can do at this time is offer a 46% discount on the rings or a full refund if the product is returned.  Please let us know how we can resolve this issue at once.  Sincerely, Autoplicity Customer Suppport