AutoSource Nation

From the information I have in our customer service notes the control arm and strut repair was $2468.00. In an effort to close this case I am offering to reimburse that to the customer

Complaint: [redacted]
I am rejecting this response because:Please clarify what is meant by "I believe that repair was $2468.00 for some repairs to the front end of the vehicle.  We are willing to make her whole on that." 
Regards,
[redacted]

I believe that the customer took us up on the offer of half of the taxes.  We are sending in the title work with the half we are covering today.  I consider this case closedAs stated the Anti Theft is non cancelable.  We would be happy to pay for the customers first two oil changes.

Complaint: [redacted]
I am rejecting this response because:Firstly I would like to inform you that the car was bout on 10-01-2016 but I have been battling to get some kind of feedback or assistance from both First Extend and Auto Source Windsor since September 2016.My email clearly states that I have had no luck when contacting first extend as no one seems to know how to go about any claims I wish to make.Second if you see the attached pictures you can clearly see that the light was stuck together with some kind of plastic weld glue on both the hinges (Part that connect the light s to the body) on the light. If I was to have damaged the light myself surely there would be a crack on the lens or the bumper of the car!How am I Supposed to show them proof that the light was stuck together with glue, maybe they should prove to me that the light was brand new when they sold me the car!Third, I have also complained about the horrible vibration noise coming from somewhere behind the dash board, has this query been completely ignored?Forth, I had spoken to a lady by the name of Emily and explained the situation to her and had also explained that I was going to be out of the country on vacation from the 23rd of December 2017 to the 4th of January 2018. Why would they try contact me during the time I was not around, does it make any sense?They sold me the car, they should have the common decency to assist with the issues I am having.This is completely and utterly unacceptable!Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because:I would like to reiterate that when I was looking at the vehicle, Christian S[redacted], the salesperson, assured me that the vehicle had been in a minor collision in the state of [redacted] and sustained only bumper damage.  He stated that in Texas, the laws are different, and a minor “fender bender” such as this one is enough to be rendered totaled.  I asked for the [redacted] history report and he refused to share it with me. He also said the vehicle passed the 150 point inspection but he could not show me evidence of that either. However, if there was an actual inspection, they overlooked the damaged suspension as well as a missing seatbelt on the passenger side back seat. I did not notice the missing seatbelt until recently when I transported several people in the vehicle.  While the representative stated that the [redacted] contract does not cover “wear and tear” items like “breaks” (I assume he/she meant “brakes”), a bent suspension due to a collision is NOT normal wear and tear.  It was damaged from the collision which rendered the vehicle totaled.  In fact, the technician who worked on the vehicle before AutoSource bought it installed a metal washer upside down which damaged the strut mount. This is evidence that the bent suspension was from the collision.  Your representative failed to explain why the claim to [redacted] was accepted, then denied, then accepted and denied again.AutoSource had not only a legal but an ethical obligation to correct the problem.  Let me remind you that when I spoke with Cliff C[redacted] about the damaged suspension he stated, “This is wrong. We have to fix this for you.”  He did not say, “We will pay half.” This is a verbal guarantee that the damage would be corrected.  Furthermore, I never declined the offer Mr. M[redacted] gave. Mr. M[redacted] gave me a 24 hour deadline out of the blue and refused to explain why the sudden deadline after a week of no contact with me. Also, there was no mention of a loaner vehicle in his offer.    I learned after the fact that a salvaged title should be sold for half the amount it is worth had it not been totaled.  It was very misleading and unethical to have sold me the vehicle for twice the amount it was worth and then to say I got a great deal.  I would like to accept AutoSource’s offer to trade in my AWD vehicle for another one.  However, I will only do this IF the other vehicle has a clean [redacted] history report (accident free, regularly scheduled maintenance, etc.) and IF the vehicle still has the manufacturer’s warranty.  I refuse to deal with AutoSource’s customer service and [redacted] warranty personnel; both which have proven to be questionable and unprofessional.  I expect that the salesperson will be completely honest and transparent about their product. If this is not an acceptable compromise, I ask that AutoSource pay off my loan ($22700) and take the [redacted] back. I have already invested over $2700 in the vehicle with the auto loan payments as well as the alignment and I’m not asking for reimbursement for the $2700. I believe this is fair.  If AutoSource cannot agree to one of these two options, I will be forced to seek legal counsel.  This dealership must take responsibility for their unlawful, deceitful, and unethical practices.  Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] 
[redacted]Hello,It has been over a month, and I have yet to receive the refund promised by the dealer.[redacted]

To Whom it May Concern,The AutoSource accounting department hand delivered a check to [redacted] for $1437.72 on 12/13/17.   Thank you

To Whom it Concerns,Please see the attached documents.  The Branded Title Disclosure and the AutoCheck were both signed by both parties.  We disclosed the Damage that was disclosed to us and that is our legal obligation.The parts that have failed on this vehicle are items that wear and...

tear naturally over time like breaks.  AutoSource sell's their vehicle's "As Is" , however she did purchase a [redacted] contract that will not cover wear and tear items, which is why her claim was denied.AutoSource although not obligated to help, gave her a loaner car at no charge, and offered to pay for 5.5 hours of labor, provide the parts that needed replaced, and $952.00 of labor.All of which Ms. [redacted] declined.At this time, AutoSource will allow 30 more days for this offer.  If she still declines the help we will revoke the offer.  We would be happy to look at her trading in the vehicle.

[redacted]Dear Revdex.com,I am responding to a complaint from [redacted].  We have been trying to settle with her, and I tried to respond via the app you have and it sent my response with out the data.She has asked that we trade her  [redacted] for a clean title vehicle, accident free, and still has manufacture warranty.  Non of our vehicles would have that our Business model is all Branded title, or insurance loss vehicles.  So I cannot entertain her request.She has made the accusation that my staff was dishonest with her during the sale, and did not disclose the accident the vehicle had.  Because we sell only branded title vehicles it is disclosed from inception that the vehicles have been in a total loss situation.  We also disclose parts replaced to them. This vehicle is Rebuilt , not salvaged.  She had stated we sold her a vehicle for twice the amount of a salvage vehicle price.  Again, this vehicle has been rebuilt and is no longer a salvaged vehicle.  Attached you will find a Branded Title Disclosure, an Auto Check that she signed. (we provide those for all customers) A damage discloser stating the accident , and an " As Is" sticker. I know that there was a repair estimate we received that she had discussed splitting with our Customer Service Department.She has already be reimbursed $277.00 for a previous repair. I believe that repair was $2468.00 for some repairs to the front end of the vehicle.  We are willing to make her whole on that.  Any future repairs would need to go through her [redacted] company which is [redacted].AutoSource in no way shape or form has been unethical in this sale,  disclosure, nor trying to take care of this customer after the sale.  As you can see we have worked very hard to try to help .  Best Regards,Athina L. Sweigard [redacted]    
[redacted]

Complaint: [redacted]
I am rejecting this response because:I will be happy to close my complaint when I receive the check.
Regards,
[redacted]

I will follow up with this and get a check out ASAP.

Revdex.com:
I have received the check from the dealership and am satisfied with the response.
Regards,
[redacted]

To Whom it may concern,Like most dealers in Colorado we use a tool called [redacted].  It pulls the taxes applicable by the customers address.  It is the tool recommended by [redacted], and the department of revenue.  Unfortunately   it can not always be 100% accurate on weather the...

customer lives in corporated or incorporated city limits.  I believe that was the case here. This is why all of our customers sign a form stating they are responsible for any uncollected taxes, which the [redacted]s did sign. e also have a Revdex.com Complaint open from this customer on the Theft Recovery charge with this customer. I see no fault with AutoSource in both complaints however I am willing to try to settle the complaint.  believe the customer paid the taxes on the [redacted] the purchased and they still owe $842.32 on the [redacted].  I would be willing to pay half of the $842.32 in a good will effort. To Whom it May Concern,Below you will find the Theft Protection cancelation policy.  AutoSource is full disclosure and the customer has to sign multiple documents stating they accept the charge. The customer also has the opportunity to reject the Theft protection at the time of sale.  This customer also has a case open with the Revdex.com for taxes so I am not sure what they are trying to accomplish.  The Theft Protection could have been canceled in the first 30 days but we are out of that date range so at this time we will not cancel this product.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

AutoSource will Refund the  $359.

To Whom it May Concern,We will be issuing this customer a refund check.  It will be in the mail today.

Complaint: [redacted]
I am rejecting this response because:I have not fixed the suspension so I have not been charged for a loaner vehicle. I was asking about getting reimbursed for the loaner as well as having the seat belt buckle installed. Since the work has not been done, I do not know how much these other expenses will cost.  I can pay out of pocket but I am requesting reimbursement. Regards,
[redacted]

Dear Revdex.com,The customer has an issue with his head light.   He bough the vehicle nearly a year ago and if this is not a wear and tear issue, and is a covered component with his [redacted] company he has to work with them (First Extended)We did contact the [redacted] company and there where no open claims with...

this customer.  The customer is also out of the united states for and not responding to communication.  If the headlight is truly as bad as he is explaining and he can prove that he bought it from us that way, we will be more than happy to replace the headlight.

Dear Revdex.com,My customer service team has reached out to this gentleman with out any response other than him replying to  Revdex.com.  Can we please have the customer contact Tim Z[redacted] @ [redacted]We cannot assist without communication.