AutoStart USA

[redacted] purchased a vehicle with AutoStart February 24th she made payments on her account with the last payment being made April 15th this vehicle was repossessed on June 11th AutoStart is in the transition of switching from reporting to TransUnion to reporting to EquifaxAll accounts should be reported to Equifax on our next reporting cycle in July Sincerely, [redacted] AutoStart [redacted]

On July 8th AutoStart and [redacted] came to a mutual agreement to take her out of the vehicleMs [redacted] was leased a new vehicle on July 8th Sincerely, Jessica [redacted]

[redacted] leased a Chevy Cobalt with AutoStart on July 9th [redacted] returned the Chevy Cobalt voluntarily on July 11th [redacted] put a $down payment on the leaseI have tried several times to contact [redacted] with no luckAutoStart will refund the $down paymentThis account will not report on her credit bureau I can be reached at ###-###-#### to set up a time to come up to the Vivion Road location to pick up the $ Sincerely, [redacted]

[redacted] leased her Chevy Malibu with our company in and has been a excellent loyal customer of ours for yearsWe have recently consolidated our Troost location with our Bannister locationWe have put in a change of address to have the mail forwarded to the new locationWe have had to order a duplicate title for her vehicleWe are very sorry Ms [redacted] and her family have been inconveniencedWe are currently waiting for the title to come in the mail Any further questions Please feel free to call Jessica [redacted] ###-###-####

Ms [redacted] did have a mechanical repair that was covered under AutoStart's warrantyAutoStart has a warranty deductible of $per occurrence that must be paid prior to repairs being madeMs [redacted] did not have her $deductible upfrontAutoStart agreed to let Ms [redacted] make payments on her deductibleA side note was set up at $Semi-monthly on her paydays until the $deductible is paid in fullAutoStart also rewrote Ms [redacted] 's account for the month of August she was not due with a payment until September 7th because she did not have her vehicleI have included copies of the warranty, pay history and side note paperworkSincerely, Jessica [redacted]

AutoStart apologizes for any inconvenience Mrs [redacted] may have experiencedI have spoken to the Vivion staff and they informed me that the personal belongings in the car were returned to Mrs [redacted] It is AutoStart's policy to bag and label the personal belongings out of vehiclesThis has been discussed with the staff in depthIf anything else is needed or if thee are any questions I can be reached at ###-###-#### Sincerely, [redacted]

I have full coverage on my car I even provided document to show you that I have poof Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI'll contact if any further issues Regards, [redacted] ***

Ms. [redacted] , I have investigated your complaint and am happy to report, that AutoStart will be refunding the $100.00 deposit you put down to hold a vehicle. I apologize for any misinformation you were provided regarding our policy. Our policy is that once your application has been approved the... deposit is nonrefundable. I am sorry that this was not communicated to you more precisely.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I will gladly bring in tow receipt

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

To whom it may concern,When the vehicle arrived here we sent it to another vendor to diagnose the issue We were waiting on them to let us know what was going on It is a poor excuse, but while it was at the other repair shop we neglected to give updates I apologize for that
I have been notified that the vehicle is done and that you have been notified I have also notated your account that when you come due on 4/17/we will make your payment for you Please contact the dealership and let them know to do so The notes are on the account.Again, I apologize for any delay in getting the vehicle back to you, but more importantly for not updating you on the process.Sincerely,*** ***Director Auto Operations

AutoStart apologizes that we did not address the expense of a tow as it was never mentioned in the original complaintIt was clearly stated that “I drove to Rogersville to pick up car and bring back to shop *** *** On Gregory in Kansas City MissouriAs I Dropped the car off on the 17th Of July to *** automotive” AutoStart’s warranty does not cover vehicle towsIf Ms*** can bring in a legitimate tow receipt showing she came out of pocket $for a tow that can be verified AutoStart will be happy to discuss further options with Ms*** regarding her $deductible.The deductible was broken down into payments because Ms*** did not have the entire $at the time of the warranty repairThe $deductible is normally required before repair work is started in its entirety Sincerely,Jessica ***AutoStart

I called Mr*** on Wednesday August 31st to ask him to send me a copy of his brake repairMr*** answered the phone but stated he was to busy to speak with meI will need to verify the brake repair once that is done I will be able to reimburse Mr***'s money for that specific repair
I told him to give me a call if he had any questions.I have not received a call back from Mr*** or a copy of the repair. Sincerely, Jessica ***AutoStart###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: This is incorrect as I spoke with autostart I asked about how were they going to bring it back to Kansas City in which they stated they can't get it back to the city but I have to get it to them which cost 687$ to get it to them from there I was never informed of the payments being broken down because I wvwn stated to a male representative about the deductible from when I paired for to get towed back to there location and they never discussed it
Regards,
*** ***

I do not have record of a *** *** having leased a car with our companyIs the account possibly under a different name?

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I attempted to carry out an early termination per my leasing contract to a vehicle in which the motor had blown out after months of responsible driving/maintenanceThe vehicle was under warranty, but I wasn't offered a loaner, and was expected to pay payments for a car not in my possession, as well as accept a car with a rebuilt motor- not originally agreed uponThe dealership refused to accept my early termination right, and has contacted my references disclosing that I am late on payments for a car that is no longer operable or in my possessionThe office managers have been uncooperative, standoffish, and aren't honoring the contract agreed uponThis has caused a great burden on commuting to and from work and caring for my grand-children.I just want the auto lease terminated and off of my creditIn addition, please stop harassing my references and disclosing personal/but in-factual informationI don't want any ties to AutoStart or any of its affiliates
Regards,
*** ***

Ms***,
As I stated previously we were required by law to send a letter called a right to cure default We sent this letter as required back in We were not required to send another one after that We then repossessed the vehicle earlier this year because we had not had any contact with you in over days We pride ourselves on working with our customers when we can communicate with them
As far as your complaint about missing items, I was not aware that you were missing anything We have our customers sign a release and an inventory sheet, upon receiving their personal property When we inventory a vehicle we have two people do this to ensure that our customer's interests are protected
Again, if you would like to discuss this matter more you may contact me at ***
Sincerely,
*** ***
AutoStart USA
Director of Operations