AutoStart USA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: It makes no since. I was one payment behind and I was going to pay it on the week it was repossessed. I spoke with someone on the phone and they assured me that it would be ok. Then a couple days later, right as I was about to leave for work, the car was gone. I don't know what you are talking about with the default in September 2013 when the car was not repossessed until 8 months later. Do the math. I was angry because someone lied to me from your company saying it was ok for me to pay Friday. I had to wait a week to receive my items, and when I checked them I realized I was missing items. I call a number of times to just be placed on hold or given the run around. How can you repossess someone's car then steal from them.
Regards,
[redacted]

I have full coverage on my car I even provided  document to show you that I have poof 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Ms. [redacted],
I have investigated your complaint and am happy to report, that AutoStart will be refunding the $100.00 deposit you put down to hold a vehicle. I apologize for any misinformation you were provided regarding our policy. Our policy is that once your application has been approved the...

deposit is nonrefundable. I am sorry that this was not communicated to you more precisely.

AutoStart apologizes for any inconvenience Mrs. [redacted] may have experienced. I have spoken to the Vivion staff and they informed me that the personal belongings in the car were returned to Mrs. [redacted]. It is AutoStart's policy to bag and label the personal belongings out of vehicles. This has been...

discussed with the staff in depth. If anything else is needed or if thee are any questions I can be reached at ###-###-#### Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] leased a 2009 Dodge Caliber with AutoStart on June 23rd 2015 this vehicle was in a total loss accident in January 2016 this claim was filed with her Insurance company. The claim was not paid until May 9th 2016 by First Acceptance Insurance Company. This account will show as a paid off...

account with AutoStart on our next reporting cycle in June 2016. AutoStart leased [redacted] a 2008 Chevy Impala on March 4th 2016 this vehicle was in a total loss accident on May 18th 2016 this account will still show as an active account until we receive payment from the Insurance company. AutoStart will report a paid off account on the 2008 Impala to Equifax once the payment is received from the Insurance Company. AutoStart leased [redacted] a 2008 Kia Spectra on May 24th 2016.  Sincerely,[redacted]AutoStart###-###-####

AutoStart is not required to do renewals for our customers we do this as a courtesy. [redacted] tags were in on 7-29-16 and she has picked them up at the dealership on 8-1-16. [redacted] account has been credited $109.00 on Monday 8-1-16 for her inconvenience.

Ms. [redacted],
At the time of the repossession we had already sent a right to cure a default in September of 2013.  The default was not cured in the allotted time per Missouri law.  The letter would have stated if you did not cure the default within the time that no more right to cures would...

be sent.  However, we had not received a payment for more than 30 days and could not contact you so the vehicle was repossessed.  Our notes show that we attempted to contact you multiple times and we could not get an answer.
Our records also show that you came to us on the day that the vehicle was repossessed and we had only just received the vehicle and had not had an opportunity to inventory your items.  The notes show that you were very upset and we asked if you wanted us to call you when we inventoried the vehicle that day and you screamed no at them.
I then show that your personal property was redeemed by you on May 23, 2014.  That is well before this complaint was written so I am a bit confused as to why you are asking for your items.
Feel free to contact my office at [redacted] extension [redacted] if you have any questions.
Sincerely, 
[redacted]
Director Auto Operations

[redacted] spoke to the General Manager of AutoStart on Friday February 10th 2017. The General Manager offered to take the vehicle back in satisfaction of the debt and to waive the $795.00 lease termination fee. Ms. [redacted] agreed to this on Friday February 10th 2017 and stated she would be...

satisfied with this resolution.   Sincerely, Jessica P[redacted]###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

AutoStart has contacted [redacted] and we have made arrangements with her to pick up a $200.00 referral check from our Kansas City Kansas store anytime.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

AutoStart contacted [redacted] last week and we have ordered a spare key for her vehicle. We are currently waiting for the key to come in the mail. Once the key has arrived we will set up a convenient time for [redacted] to have the key cut and programmed with a certified locksmith.