Available Movers & Storage, Inc

Thank you for forwarding this complaint to our attention *** *** received an estimate provided in good faith
based on a list of inventory provided. On the scheduled date of service our moving team was delayed and *** *** was unable to delay the pickup until the next dayWe did manage to get the team there on the scheduled date albeit later than anticipatedUnfortunately, due to the earlier delay and the late hour of arrival, the work extended late into the evening however we were able to accommodate *** ***s demand that she be moved out that day
Full valuation protection rates are described in our tariff and on our Valuation AddendumOur tariff does not contain a $deductible coverage optionThe valuation coverage available for $offers up to $15K of coverage with a $deductibleThe $50K coverage plans start at $As valuation coverage is not insurance or an insurance product, there is no ‘policy’. The coverage is described on the valuation addendum and in our tariffThe cost of the coverage is recorded on the Bill of Lading
*** *** required additional services and had more volume than expected*** *** was provided with and agreed to the revised pricing reflecting the added services as shown by her signature on the Revised Written Estimate and the Interstate Bill of Lading, Contract and Order for Service*** *** is aware of the total cost of service and has also been emailed a summary of her charges and directed to the summary of the ancillary charges possible at time of delivery in the moving estimate.
We are certainly willing to consider a discount to resolve this amicably and look forward to speaking with *** *** directly about this
Our moving team was delayed but accommodated *** ***s request to proceed with the move despite the late hour*** ***’s bill of lading reflects the goods and services provided including the full valuation coverageCharges for valuation coverage are established in our tariff and there is no provision for a zero deductible policy*** ***’s shipment is currently in transit and is scheduled to arrive on the west coast later this week or early nextWe will reach out to speak with *** *** regarding the discount requestedThank you

Thank you for forwarding this complaint to our attention*** *** contracted for interstate
moving services which were provided in full
During the delivery of the shipment, members of the delivery team became trapped in the building’s elevator while moving items into *** ***’s residence. The men were finally extracted by the local fire department however as the elevator was no longer in service, there was no reasonable way to complete the delivery without the elevator, *** *** was given the option of accepting the rest of her shipment at that time, or the delivery team would come back the next day in which case a redelivery fee would be appliedRedelivery fees were disclosed on the moving estimate and the moving documents signed by *** ***. The fee was applied as the delivery could not take place through no fault of the carrier*** *** opted to pay the redelivery fee and have the balance of her shipment delivered at a later date
We deny the delivery team caused the damage to the elevatorThe elevator was faulty and stopped working while our team was using it, not because our team was using itThe fire department forced the doors and extracted the moving teamAny damage to the elevator was mechanical, causing it to stop working or the result of the fire departments efforts to extract the individuals trapped inside
*** *** was directed to submit a claim to our claim administrator, who sent *** *** a release for $to reimburse her for the storage fees but refused the offer
*** *** has been offered reimbursement for her storage feesAs our team did not cause the elevator to stop functioning, no consideration is given for the service charge or the redelivery fees for returning at a later date to complete *** ***’s deliveryThank you

Thank you forforwarding this complaint to our attention Please accept the following:In responseto *** ***’s letter to Available Movers, dated February *, 2015,our customer service department reached out to *** *** andtogether
they were able to arrive at an amicable resolution to thisdisagreement*** *** will pay a reduced balance and Januarystorage fees and in return Available Movers has waived February storage feesand all late penaltiesArrangements have already been coordinated for thedelivery of *** ***’s items within the next few weeksWe arepleased that an amicable resolution was reached and all parties are satisfied.Thank you

Thank you for forwarding this complaint to our attention We offer the following response
Garamond,serif">*** *** contracted for local moving servicesOn the date of service, the truck arrived with the contents of a previously scheduled move*** *** was unhappy that here were other items on the truck but declined an offer to cancel the service
*** *** did not want to pay more than the hours estimated but in the end contracted for hours labor including trips to the destination address. Despite our best efforts the moving team was unable to complete the entire move in the allotted time and *** *** declined to pay for additional timeAs required by contract, payment for services is due at delivery prior to unloading*** *** refused to tender payment, demanding that her items first be removed from the truckIt was only after our moving team manager threatened to call the police that *** *** finally paid the balance due and the moving team were able to unload and deliver *** ***’s itemsThank you

I had less than a week to find a company to help me move out of stateI came across an ad for Last minute moves on a Wednesday and was put in touch with a rep from Available moversThe rep that contacted me gave me one of the lowest quotes I had received and told me they would be at my place on Saturday
The movers called me to let me know when they would be there and the experience from start to finish was stellar!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did let them know of the misconduct of the workersI also never submitted a claim because I don't have receipts for everything I've ever ownedThey also did not arrive in the window but after 4pm, my window was 12-I also informed the consultant the day before that I would have more inventory and he assured me that was not a problemHe also assured me that my order for a mattress cover was taken and I would receive one, which I never didFinally, I was forced by the movers to initial everything mentioned aboveI told him I didn't want to initial anything because I was unhappy about the services and unsure of whether or not all of my belongings made itWhich it turns out they did not
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for forwarding [redacted]’s rejection to our attention.  As we had indicated before, soft crates are a
common method of packing for some items or when the exact box is not available.
[redacted]’s items were prepared for transit using materials and labor provided
by the moving team and indeed arrived undamaged, in part due to the packing
provided by our moving team. As we would like to resolve this amicably for [redacted], we have authorized our claim administrator to issue a release to [redacted] for the packing materials used to protect her TV and picture. [redacted] should
complete return the form so that we may refund the $55 packing charges. Thank
You.

An inventory was prepared for all items taken into custody
and shipped by Available Movers. [redacted] signed the inventory at pickup and
delivery. As previously indicated, delivery occurred within the stipulated time
frame. [redacted] should submit a claim for consideration by visiting the
Resources section of our website and filling out the form in the Claims/
Complaints section.  Thank You.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
A) I did not have additional packing services or additional volume from the inventory submitted and Available Movers is still not able to document any variations from the inventory while I have documented items that were included in the inventory and not ultimately included in the load.  The cost should have gone accordingly.  I 
B) I was not given the revised pricing on the bill of lading at pick up.  ow could they have provided the weight before the truck was even loaded and before leaving my house?  If we agreed on a revised price, which we did not, why did they not collect payment that evening?  If we had a revised price agreement they would have collected payment.  The first I received of the revised pricing was in an email from Tiara a week later.  That form was blank and I had to fill out the top section with the name, address, etc., Harold also provided a copy of the inventory that the estimate was based on and said so long as the inventory we documented as they loaded the truck matched the inventory submitted there should be no variation on price from the estimate. They added that revised pricing after they left my house.  I did not see it that night, how I could I have, and did not agree to it. 
C) They have offered to deduct $500 but (following is the quote from their emil)  " [redacted] "  I'm not doing that.  I suppose I have no legal recourse except to pay the extortion demand and then sue for any damages or loss, in addition to the overcharged amount.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I WILL NOT FILL OUT ANY PAPER WORK AND SUBMIT IT TO THE COMPANY THAT I HAVE FILED A COMPLAINT ABOUT....THAT IS NOT MY JOB.  I WANT $500 BACK FOR THE SERVICE THAT I DID NOT GET.  IT IS NOT MY JOB TO SUBMIT ANYTHING TO YOUR COMPANY.  I NEED Revdex.com TO CONACT ME ASAP TO EXPLAIN THIS TO THEM.  [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
Im resending this because I don't know if the photos went through.
Available Movers is lying about the moving list that I gave them, because they do not realize that I was able to copy the on- line contract that they had me sign. The contract was supposed to be none- printable, but I was able to copy and print it anyway. On the contract is the exact list I provided. I did not add anything extra. As I stated earlier, Available Movers actually did not take all the furniture on my list. They left six (6) large and medium items. Their own ( attached) contract will prove they are lying about the amount of furniture on my list. If they counted 43 items, then they only delivered 37. 
Ps: I gave the exact list to other movers. When I told a couple of them what Available Movers were charging in comparison to their cost, they guaranteed me that Available Movers were lying to me about how much the move would cost.
they were right.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom it May Concern,
Customer has submitted complaint to Available Movers in [redacted]. I spoke with customer and he meant to post a complaint for Available Movers based out of New York. We did not provide this customer with moving services. Please remove this...

complaint from our company page. Thank you for your assistance.
Thanks,
[redacted]

Thank
you for forwarding this consumers complaint to our attention.  [redacted] had a 3 day pickup window. Though
[redacted] was told that her shipment would be collected on June *, the driver
was able to arrive earlier than anticipated and contacted [redacted] to see if
/>
it was possible to collect her shipment on June [redacted]
consented to having her items collected that evening. [redacted] could have
advised the driver that she was not ready and stayed with the June [redacted]
pickup date.  [redacted] received 24 hr
notice that the June [redacted] pickup date but because the shipment was
picked up sooner than scheduled,  the
driver could not provide 24 hour notice for the earlier pickup which [redacted] consented to. 
 
The
delivery driver was also made better time and anticipated that he would be able
to arrive for delivery on June [redacted] was contacted and
again consented to have her items delivered on the [redacted]. If [redacted]
had indicated she could not receive delivery until the scheduled date of June [redacted],
the driver would have waited until she was available.  On June [redacted], the delivery driver
was delayed in arriving at the delivery address. Again, due to the late hour
[redacted] could have denied delivery however she provided her consent and
received delivery that evening.
 
We
deny that [redacted]’s calls were in anyway ignored. Any scheduling information
conveyed to [redacted] was provided in good faith was based upon the information
available at that time. Though we do our best to pickup and deliver our
customers shipments within the agreed upon time frames, any delays earlier in
the route can result in a domino effect of delays making it difficult to
determine exactly when a carrier will arrive.
 
During
the summer moving season we understandably experience a very high call volume
and not all callers can be addressed at the time they call, however all calls
are returned. We regret that [redacted] was unhappy with the service she
received. Her concerns have been noted and will be used to improve our service
(we are already experimenting with a dedicated customer service department to
better service our clients)
 
[redacted] paid to have a picture and her television wrapped and prepared for
transit. Materials and labor were utilized to protect these items from transit
related damage, creating a soft crate. This is a packing practice that is
common among movers. [redacted]’s items were professionally wrapped and arrived
undamaged. 
 
[redacted] did submit a complaint through our website which was overlooked and not
acted upon. We apologize for the error. Upon discovering the mistake, we
immediately contacted our claim administrator who has been in contact with [redacted]
 
[redacted]’s TV and
Picture were wrapped and protected for transit using packing materials and
labor. As [redacted]’s items were packed by the movers and arrived undamaged,
she is not entitled to a refund for that service. [redacted] consented to have
her items collected and delivered early. [redacted] could have refused the
earlier pickup and delivery but chose not to. We regret that [redacted] was not
happy with the service however the [redacted] did reach out and leave a
message but he has not heard back yet from [redacted]. Thank You.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This is what is wrong with people today.  They don't want to be held accountable for their actions.  Not about being late, not showing up when scheduled when I had to take time off from work, causing damage to the elevator (they were the only two in the elevator and the damage was done from the INSIDE), the face-to-face conversation the property manager had with the mover telling him the elevator service company said the damage was done from the inside, telling me I have to pay or my goods would be held in their warehouse until I did, charging me $150 for four days of extra storage (after they told me I wouldn't be charge), me having to chase them to send me a confirmation form stating I was ready to receive my goods (left three messages and spoke to one individual -- a total of four phone calls on my dime) as they continue to charge me for the storage.  If they accept responsiblity, imagine how many other people would file claims.  I will file a claim in small claims court. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Firstly,  no voice message was left for me by any manager as mentioned in the complaint.  I would have returned a voice mail if it was received.  The fact that I was charged 45 dollars for sheets of cardboard taped around a photo is not acceptable.  I have photos of the items to show that it was not actually boxes as listed on my contract.  The fact that the contract specifically noted boxes and that was not provided should warrant a refund.  When I was told that my items were to be picked up and delivered early, I was not provided a chance to deny delivery and pickup.  I was told I had to figure it out as they were going to be in the area.  I was not provided the notice as required and have been continually ignored during the process.  I am still requesting the minimum refund of the BOXES I paid for, but did not receive.  This company has continued to provided poor service.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for forwarding this complaint to our attention.  [redacted] received an estimate in good faithbased upon information he provided to the relocation consultant. [redacted]was provided with an estimate for one full truck and packing services. On thedate of service [redacted] required additional services not included in theoriginal estimate. [redacted] pricing was amended to reflect the addedservices. [redacted] signed the Bill of Lading/ Contract agreeing to therevised pricing and authorizing Available Movers to continue with the move. The estimate and the paper work [redacted] received onthe date of service clearly indicated that credit cards were not accepted atdelivery and that must be in either cash or postal money order.   We regret that items may have been damaged during transit.Our customer service department has been working with [redacted] to resolve hisservice related issues and damage claim. Our claim administrator is currentlywaiting for [redacted] claim which will be reviewed upon receipt.  [redacted] was provided with an estimate in goodfaith based however [redacted] required additional services.  [redacted] claim will be reviewed by aqualified analyst once it is received. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 We needed to move that day and give keys to a new owner.  Giving us an option to cancel was not a choice for us, who would we get last minute to move us.  A moving company should never send a truck 1/2 full with someone else's belongings.  T is unprofessional and unsanitary.  When I spoke to Sam about the truck he said he would give us a flat fee for the 7 hours no matter how long it took and no matter how many trips.  The movers even heard this conversation and told us he does this all the time.  On the second trip Sam said he will not make anymore trips as promised.  At that point we were only 5 hours into the move so why would I pay when there needed to be a third trip.  When Sam told his movers to leave with my stuff I said I would call the cops.  Sam did not resolve the matter.  He made promises then took them back and lied to me.  The movers even said this happens all the time.  I paid for 7 hours and didn't get a complete move, was lied too and had to finish the move myself.  And I am 6 months pregnant.  Sam was rude and unprofessional.  I want a refund for his lies and scam.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was called by the claim lady and sent her emails, if that is considered submitting a claim then something should have been done about it.. I did not fill out the claim form.. I still have missing and broken items and was still treated like [redacted]..  But you are crooks and I'm not surprised that you don't want to do anything about it 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for forwarding [redacted]’s rejection to our attention. As mentioned in our previous response, [redacted] signed the Bill of Lading and the Revised Written Estimate authorizing all charges including packing charges.  The bill of lading was completed at pickup for the measured cubic feet. This is standard moving practice. If adjustments are necessary the Bill of Lading can be amended to reflect those changes later on. Due to the late hour when the loading concluded, payment was not collected at that time.  
[redacted] has declined a $500 discount, which would have reduced the cost of service to $166 over her estimated price plus the cost of the valuation coverage purchased by [redacted]. At this time we are coordinating delivery of her shipment. Thank you.

Thank you for forwarding this complaint to our attention. Please accept the following response:...

[redacted] was provided with an estimate in good faith based upon a list of inventory consisting of 20 items that [redacted] provided the moving consultant.
 
On the date of service the moving team arrived within the 12 – 3 PM window scheduled for the move. [redacted] presented with additional inventory and required additional services resulting in a longer move. [redacted] initialed both the Start and Finish times on the Bill of Lading, affirming that 8 hours of moving services were provided. The service took longer than estimated due to a larger inventory over what [redacted] had described to the moving consultant. 
 
We respectfully deny that our team conducted themselves in an unprofessional manor and note that [redacted] did not call or notify our office about any conduct issues with the workers. Furthermore, Available provided nominal packing services to [redacted] and the pictures provided in support of her claim fail to support her description of fragile boxes thrown into larger boxes. We have included pictures in support of our response.
 
We regret that some items may have been misplaced or damaged during transit. Our moving team is confident that all items belonging to [redacted] were delivered however if we locate a glass top belonging to [redacted] we will coordinate to have that returned. In the meantime [redacted] submitted a claim which was reviewed by our claim administrator for assistance.
 
All services contracted fro were provided in full as evidenced by [redacted]’s signature on the Bill of Lading, Delivery Acknowledgement in close proximity to the following: ‘Shipment was received in apparently good condition except as noted herein, and all services ordered were performed’. As all services ordered were performed, [redacted] is not entitled to or eligible for a refund on services provided. Thank you.