Available Movers & Storage, Inc

Company Respond to Revdex.com Case # [redacted] – [redacted]
April **, 2014
 
[redacted]
 
[redacted]...


 
Re: Revdex.com CASE ID #: [redacted] – [redacted]
 
Dear Revdex.com.,
 
This is
in response to Case # [redacted] – [redacted]. Please note that upon thorough
investigation, the following conclusion has been rendered.
Please note
that Available Movers & Storage is
more than willing to thoroughly investigate this matter in an attempt to better
comprehend and validate all of the customer’s claims/complaints against our
company. Customer satisfaction is critically important to us and we want to
ensure that every customer knows their business is valued and truly
appreciated.
 
All of our quotes
provided by our relocation representatives are based on information given by
customers prior to the move date which consists of a total volume to be shipped
as well as packing supplies to be use (If needed). Upon receiving this
information, an hourly estimate is provided to the customer specifying and
detailing services to be rendered, with the customer’s approval.
 
Our record
clearly shows that due to additional services requested by the customer and
rendered by Available movers on the
day of the pickup, consisting of additional volume to be shipped and Packing
Supplies to be used, additional charges were made to their account. The total
Transportation cost for the relocation was reconfigured according to their new
requirements at the time of pickup date.
 
Please Note
that on the confirmation call from Available
movers (Confirmation Department) one day prior to pick-up date, there was
NO mention made by the customer of additions or changes to the account.
(Please see attached articles Signed and dated by customer).
 
Please note,
our records clearly show that so far the customer has only registered his claim
on 04-**-14 and failed to continue with the process. On 04-**-14 we sent the
customer (via email) a Claims Procedure Package. Completing the Claims
Procedure Package is a necessary step for us to better understand the specifics
of their claim. The recommended and/or required information requested is for
the sole purpose of better validating their claim. Due to the customer failing
to submit the Claims Procedure Package we are not able to validate their claim
at this time. Sequentially causing a delay in the claim process.
Please see the Progress Log below, where all correspondence
is duly noted:
 
[redacted]
Customer
contact the company - file a claim online
[redacted]
**
[redacted]  
[redacted]
**
[redacted]  
[redacted]
 
Due to the
customer failing to comply, we were unable to formally investigate this matter.
Sequentially unable to offer a suitable resolution.
 
In order to
maintain our high level of customer satisfaction, Available Movers & Storage is willing to compensate you $75.00
in good faith for any inconvenience that may have occurred in the process of
your move. 
 
Kindly accept
our apologies for any inconvenience and we wish you the best in your new
location!
 
Very Truly,
 
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was offered $150 to settle.  It is not acceptable.  The movers were the only people in the elevator.  Clearly it was operational because they moved more than 1/2 of my goods in before they broke it.  Yes, I had to pay, because the mover told me if I didn't, my goods still on the truck would be warehoused until I did pay the money.  They were supposed to re-deliver the next day.  They didn't show (and I left work early for this).  They were then supposed to come the following day.  When they didn't show AGAIN, I called and I was told "sorry, we slept in".  This is not ok.  Movers should be held liable for their actions.  They know they have you in a no-win position and use it to their advantage.  They try and fit as many deliveries in as they can, with no consideration to the paying customer.  Further, the property manager had a face-to-face conversation with the mover teh day they finally did show up and TOLD him the damage was caused from the inside of the elevator.  The only two people in the elevator were the movers.  I'm being made to pay for something I had nothing to do with. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not been refunded enough to cover all loss and damage I received because of Available Movers. Available Movers is saying all I have to do is file a claim, but what they are not telling you is that I was forced to sign a form (by [redacted]) stating that I would not file a claim against A.M. If they gave me $409 (that they mentioned earlier). [redacted] told the mover to inform me that if I did not sign the form, I would not get anything back. I was told that a lot of customers of A.M. have tried to get refunded for damage of property, and that [redacted] never gives refund. 
 
 
 I have not received a refund to cover all the loss and damage that I received because of Available Movers. A. M. Keep saying that all I have to do is file a claim, but what they are not telling you is that when my furniture was delivered damaged, and I demanded a refund, I was forced to sign a form saying that I would not file a claim against A.M.  [redacted] said he would give me one of my money orders back ($409) only if I sign the form stating that I would not file a claim against A.M.  He said that if I did not sign the form, I would not get anything back. I signed the form, and was given the $409 m.o. back. I asked for more money back because $409 did not cover everything, but [redacted] refused.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
 
[redacted]
[redacted]
[redacted]
 
[redacted]
[redacted]
[redacted]
 
[redacted]
 
Dear Revdex.com.,
 
This is in response to Revdex.com CASE #: [redacted] – [redacted]
[redacted]. Please note that upon close investigation, the succeeding decision has
been rendered.
 
As previously
explained, please understand we are more than willing to resolve this
customer’s complaints against our company. To ensure customer satisfaction we
simply asked the customer to cooperate by providing supporting information in
order for us to validate their claims.
 
Due to the
customer failing to comply, we were unable to formally investigate this matter.
Sequentially unable to offer a suitable resolution.
 
In order to
maintain our high level of customer satisfaction, AVAILABLE
MOVERS & STORAGE is willing to compensate the customer $100.00 in good faith for any
inconvenience that may have occurred in the process of their move. 
 
Kindly accept our apologies for any
inconvenience and we wish you the best in your new location!
 
Very Truly,
 
[redacted]

We moved last week. The weather was less than desirable with the snow and slits. But it didn’t seem to make a difference to the very capable movers from Available movers. They went about their job as it is any regular day and packed up everything very quickly. The loading process was eventless and then they set off within 2 hours of arrival. The delivery was made on time and it was snowing that day too. The movers unpacked and put everything in place. I tipped them very well simply because I was very grateful.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
I would like to be reimbursed the $125.00 for the hole in the wall as well. I have proof that that will be the cost for the wall repair. I would also like to be reimbursed the $40 that my card was charged THAT I DID NOT AUTHORIZE. This complain is not just about getting money back. I understand that weather happens but Available Movers did NOT communicate in a satisfactory manor. I was not informed until Saturday night after I contacted them that they would not be picking up my stuff. Is that satisfactory customer service? Did bad weather earlier in the day prevent a phone from being picked up and communicating with me what exactly was going on. Also the weather was third excuse given not the first. I just want consumers to be aware when using this company. I would settle for a grand total of $315. This included wall repairs the cc charge and my personal damages.
 
Thank you,
 
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for forwarding this complaint to our attention.  [redacted] received an estimate in good faith
based upon a list of inventory [redacted] provided to the relocation consultant.
The list [redacted] provided consisted of 43 items. The actual inventory
documented on the...

date of service consisted of 63 items, an almost 50% increase
above the list of items [redacted] indicated she would be moving.  Had [redacted] provided an accurate inventory
her quote would most likely not have increased.
 
The estimate [redacted] accepted indicated a delivery window
of up to 21business days from the first date she would be available to receive
the shipment. [redacted] received delivery of her items on July **. Delivery
occurred within 18 of the pickup date business days.
 
We regret that items may have been damaged during transit.
[redacted] may visit the Resources section of our website to submit a claim for
any damaged items.
 
Please note that [redacted] was compensated with a $405
discount at delivery.
 
Available Movers provided an estimate in good faith
based upon a list of inventory provided by [redacted]. On the date of service [redacted]
[redacted] presented with significantly more items to be moved and her price was
adjusted to reflect the added services. [redacted] should submit a claim for
consideration. Thank you.

Thank you for forwarding this complaint to our attention.  [redacted] utilized the services of AvailableMovers almost one year ago. [redacted] received an estimate in good faith basedupon a list of inventory [redacted] provided to the relocation consultant. Thelist [redacted] provided...

consisted of 51 items. The actual inventory documentedon the date of service showed 134 items where consigned to the carrier. [redacted] also required packing services provided by the carrier.  [redacted]’s quote increased because shippedmore items then she had disclosed during the estimate.  [redacted] was present at the time of the pickup and signedall applicable documentation including the bill of lading which disclosed thecost of the service reflecting the added inventory and services. The estimate [redacted] accepted indicated a deliverywindow of up to 21business days from the first date she would be available toreceive the shipment. [redacted] indicated January*, 2014 as the first date shewould be available to receive delivery and the shipment was delivered onJanuary**, 2014 within 4 business days. [redacted] misrepresented the time ittook to deliver the shipment. [redacted] never notified our office that any items weredamaged or missing from her shipment nor is there any indication of damaged ormissing items on the Descriptive Inventory signed by [redacted] on January**,2014 when the shipment was delivered. Per the terms of the contract and federal law, [redacted] had 9 monthsfrom the date her shipment was delivered, to file a claim.  Available Movers has no record that [redacted]ever filed a claim in our office or with our claim administrator.  [redacted] shipped additional items which resulted in ahigher cost for service. There is no indication items were damaged or missingon the descriptive inventory signed by [redacted] never notified usof any damaged or missing items not did she submit a claim as required byfederal law.

Review: I am in dispute of the $846.00 charge from Available Movers. The contract was to be for a dedicated moving truck for my family’s belongings only and our belongings would be taken from Maryland directly to our new home in florida. Come time for moving day, [redacted] (employee at Available Movers advised we would not be given a dedicated moving truck as written into the contract, our belongings were being taken to a storage unit in New York, and the contract price was increased from $4147.56 to $21,000.00 which Available Movers then refused to put the new price of $21,000.00 in writing. Available movers breach of contract forced me to obtain another mover at the last minute for a total of $12,000.00 (495 Movers, Inc .receipt attached). At no time did Available Movers provide any service to me or my family.Desired Settlement: Refund my credit card $846.00.

Business

Response:

Dear Revdex.com.,

This is response to Case # [redacted] - [redacted]. Please note that upon close investigation the succeeding decision has been rendered.

The case mentioned above was brought to our attention and for our care. We realized that the company didn't get the proper chance to respond and rebuttal the customer’s allegations and complaints. We strongly believe that with the information we have, we can easily show and verify that all the allegations and complaints against the company are baseless and with no ground.

As per company TERMS AND CONDITIONS of which the customer fully signed and agreed, in the unlikely event that a customer realizes that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, all customers FULLY understand that they MUST initially give the service provider (Moving Company) the FIRST RIGHT to fully investigate and respond in writing with a resolution to their issues.

As agreed, in the event the customer is not satisfied when a resolution is made to their claim / complaint against the company, ONLY THEN they may contact any state, city, government, insurance, and consumer group such as the Revdex.com, public, media organization, internet website or credit card agency to rebuttal / file a complaint or a claim against the company.

Please note that as of today MovingClaims.net records clearly shows that the customer NEVER followed the company’s set procedures about filing a claim, rather instead decided to contact the Revdex.com directly, which was not part of our original agreement and therefore a CLEAR breach of contract.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I specifically asked in writing for [redacted] and all other third parties to remove my information. This requests was not done. Additionally, [redacted] contact me by telephone on 8/**/2013. I did not entertain this unwanted call. I will not entertain any further communications from [redacted] Networld Enterprises, Inc. I will not be coerced by [redacted] or Networld Enterprises, Inc. to use their services as a third-party.

At this time I ask for the Revdex.com to close any further communication and to mark this dispute status as unresolved. The dispute has now been submitted to a Government Enforcement Agency.

Sincerely,

Business

Response:

Dear Revdex.com.,

This is response to Case # [redacted] - [redacted]. Please note that upon close investigation the succeeding decision has been rendered.

As explained previously, Please see attached PDF File clearly showing company terms and condition of which the customer fully sign and agreed in regards to her deposit:

Reservation: To schedule a date and reserve space on a truck, a deposit of 20% of the total cost of the move is required. The deposit will be applied to move and deducted from the total cost. The deposit is refundable up to 7 days prior to you move date. All cancellations must be in writing (via e-mail or fax to ###-###-####). The deposit can be in the form of Visa or MasterCard.

Please inform the customer that unless she cease and desist all of her baseless and false allegations, Available Movers & Storage, Inc., will take the proper legal action to seek all damages brought by any false and unfounded allegations against the company.

Available Movers & Storage, Inc., followed all necessary procedures in order to resolve all matters based on terms and conditions which was stated in the contract prior to the move date. Therefore, we strongly ask to remove this complaint from our records.

Furthermore, please note that Available Movers IS directly responding to your complaints.

Very Truly,

[redacted] - Available Movers & Storage, Inc.

Review: On or around August 2014 I contacted Available Movers to do my move from Brooklyn, New York to California. The company quoted me a price of roughly $1200 to complete the move via the internet, so I contracted them to do the move. Available Movers pick up my household items on 8/**/2014 and the price changed to $1730 Transportation, $311 Fuel and $30 for packing. On, 8/**/2014, I contacted the company (Available Movers) and told them to store my items in New York City as I was moving to California for work and I was told by my company I would be housed in Extended Stay housing until permanent housing could be provided. Additionally, I paid a substantial down-payment in the amount of $1164.84 on 8/**/14 towards the total cost of the move. The company is now attempting to charge me for moving my items to California, which never took place, according to an Available Movers employee, [redacted]. Additionally, I have paid storage fees up through December 2014 and now I have relocated back to New York City and I the company will not give my items back to me. I do not believe in my limited knowlege of moving that a move from [redacted] to the Available Movers storage facility located at [redacted] would be more than $1,164.84. I believe Available Movers actions in this matter are a means of extortion, as they are in possession of all my household and personal sensitive documents. As of February *, 2015, the company is threatening to sell my storage on Tuesday, 2/**/2015, if I do not pay them $2,405.16. I have asked the company for proof showing that my items were transported to California and that has never been furnished to me.Desired Settlement: I believe that I have paid in over abundance for the service of moving my storage from [redacted] to the Available Movers storage facility located at [redacted] with the deposit I paid in the amount of $1,164.84 on 8/**/2014 and the storage fees I paid every month through December 2014 ($241.53/month). I would like Available Movers to release my items to me free and clear of additional payment, as I have paid over and beyond the cost of the intra-move they performed.

Business

Response:

Thank you forforwarding this complaint to our attention. Please accept the following:In responseto [redacted]’s letter to Available Movers, dated February *, 2015,our customer service department reached out to [redacted] andtogether they were able to arrive at an amicable resolution to thisdisagreement. [redacted] will pay a reduced balance and Januarystorage fees and in return Available Movers has waived February storage feesand all late penalties. Arrangements have already been coordinated for thedelivery of [redacted]’s items within the next few weeks. We arepleased that an amicable resolution was reached and all parties are satisfied.Thank you.

Review: I booked moving services through Available Movers on May [redacted] for an early June move. On my contract my move was suppose to occur between June [redacted] and [redacted]. After speaking and working with [redacted] and other representatives about when I would receive confirmation on when my apartment pick up would actually occur. I was told I would get 24-48 hour notice. On May [redacted], I still did not hear from anyone at Available Movers until I continuously called them for additional information. After a run around, I was told the move would occur on June [redacted]. On June [redacted], I received a call from the driver notifying me they would be there that evening (a few hours notice). At that point, I was not fully packed nor expecting for them to arrive. It was outside of the notification window they told me I should receive. Once the movers packed my apartment, I inquired about when my apartment would be delivered as I would not be in CT until the movers would arrive. My contract states June [redacted] as the delivery window. I again was told I would hear 24-48 hours before hand. I continued to follow up with Available movers and on June [redacted], I was notified that they would be delivering my things the morning on June [redacted]. This was AGAIN less than 24 hour notice (the afternoon of the [redacted] the conversations happened) and I was not scheduled to receive my apartment key will June [redacted] . This required me to rush to get to my landlord to see if there was a way to get the key ( he was out of town) and drive from New York to CT earlier than expected. My family had to change their work schedules to help accommodate the change and assist in the move. The dispatch and I agreed on a 12-4 window for delivery after I told them I could not get there for the 7 am-10 am window. On June [redacted], I did not hear from the dispatch or driver at all. At 3:30, I followed up with Available Movers and had issues getting in trouble with people. The dispatch would ignore my phone calls, and send me directly to voice mail. Finally, I was told after 4 pm that they were "a ways away". When asked what the meant, the response was they could be up to 4 hours away! After changing my schedule to get there, outside of my contracted date, to convenience them, they could not deliver as they told me they would. They arrived 5 hours later (9-9:30 pm) in my apartment building to deliver my items. This was unacceptable and rude to my neighbors (who I found out later complained as it was late and loud). The whole time it was incredibly hard to get in contact with people, receive updates and to be treated like a paying customer. I also paid 45 dollars for a picture box and 15 dollars for a tv box which were never received. They did not provide secure boxes for these items, and I ended up paying 60 dollars for them to tape pieces of cardboard to my items for the move. (the contract clearly states the price and PICTURE BOX an TV BOX). This has been a truly horrible experience and some of the worst customer service I have ever encountered. They were rude, unresponsive, did not deliver on the dates my contract stated, did not provide enough notice and did not provide the products I paid for. I submitted a complain on their website many weeks ago hoping we could have a conversation and a solution (as they request in their contracts and website). Not surprisingly, I have heard NO response from Available Movers about my complaint . JOB [redacted]Desired Settlement: I request a full refund for the boxes I purchased, as I did not receive them. ($60). I also request an additional refund amount for the having to change schedules to move, failure to provide a move on a contracted date and to fail to arrive in the window (by 5 hours) THEY PROVIDED. The move cost over 2800 dollars and it is unacceptable to be treated the way I was (ignored phone calls, etc). I tried to go about this with the company at first and that has not worked.

Business

Response:

Thank

you for forwarding this consumers complaint to our attention. [redacted] had a 3 day pickup window. Though

[redacted] was told that her shipment would be collected on June *, the driver

was able to arrive earlier than anticipated and contacted [redacted] to see if

it was possible to collect her shipment on June [redacted]

consented to having her items collected that evening. [redacted] could have

advised the driver that she was not ready and stayed with the June [redacted]

pickup date. [redacted] received 24 hr

notice that the June [redacted] pickup date but because the shipment was

picked up sooner than scheduled, the

driver could not provide 24 hour notice for the earlier pickup which [redacted] consented to.

The

delivery driver was also made better time and anticipated that he would be able

to arrive for delivery on June [redacted] was contacted and

again consented to have her items delivered on the [redacted]. If [redacted]

had indicated she could not receive delivery until the scheduled date of June [redacted],

the driver would have waited until she was available. On June [redacted], the delivery driver

was delayed in arriving at the delivery address. Again, due to the late hour

[redacted] could have denied delivery however she provided her consent and

received delivery that evening.

We

deny that [redacted]’s calls were in anyway ignored. Any scheduling information

conveyed to [redacted] was provided in good faith was based upon the information

available at that time. Though we do our best to pickup and deliver our

customers shipments within the agreed upon time frames, any delays earlier in

the route can result in a domino effect of delays making it difficult to

determine exactly when a carrier will arrive.

During

the summer moving season we understandably experience a very high call volume

and not all callers can be addressed at the time they call, however all calls

are returned. We regret that [redacted] was unhappy with the service she

received. Her concerns have been noted and will be used to improve our service

(we are already experimenting with a dedicated customer service department to

better service our clients)

[redacted] paid to have a picture and her television wrapped and prepared for

transit. Materials and labor were utilized to protect these items from transit

related damage, creating a soft crate. This is a packing practice that is

common among movers. [redacted]’s items were professionally wrapped and arrived

undamaged.

[redacted] did submit a complaint through our website which was overlooked and not

acted upon. We apologize for the error. Upon discovering the mistake, we

immediately contacted our claim administrator who has been in contact with [redacted]’s TV and

Picture were wrapped and protected for transit using packing materials and

labor. As [redacted]’s items were packed by the movers and arrived undamaged,

she is not entitled to a refund for that service. [redacted] consented to have

her items collected and delivered early. [redacted] could have refused the

earlier pickup and delivery but chose not to. We regret that [redacted] was not

happy with the service however the [redacted] did reach out and leave a

message but he has not heard back yet from [redacted]. Thank You.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Firstly, no voice message was left for me by any manager as mentioned in the complaint. I would have returned a voice mail if it was received. The fact that I was charged 45 dollars for sheets of cardboard taped around a photo is not acceptable. I have photos of the items to show that it was not actually boxes as listed on my contract. The fact that the contract specifically noted boxes and that was not provided should warrant a refund. When I was told that my items were to be picked up and delivered early, I was not provided a chance to deny delivery and pickup. I was told I had to figure it out as they were going to be in the area. I was not provided the notice as required and have been continually ignored during the process. I am still requesting the minimum refund of the BOXES I paid for, but did not receive. This company has continued to provided poor service.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for forwarding [redacted]’s rejection to our attention. As we had indicated before, soft crates are a

common method of packing for some items or when the exact box is not available.

[redacted]’s items were prepared for transit using materials and labor provided

by the moving team and indeed arrived undamaged, in part due to the packing

provided by our moving team. As we would like to resolve this amicably for [redacted], we have authorized our claim administrator to issue a release to [redacted] for the packing materials used to protect her TV and picture. [redacted] should

complete return the form so that we may refund the $55 packing charges. Thank

You.

Available movers has the nerves of steel. I was a terrible client to them. I called them 10 times over one week just to make sure that they have an available slot for me on my desired date. They never seemed bothered with my burgeoning queries. The crew of four men arrived right on time and they were all very experienced. The foreman led the team to great efficiency. They were just amazing at packing everything. They carried my furniture very delicately to their vans. These guys made my move look so easy. I was a manic man when my valuables were on the way. They delivered on the promised day but I had already called and emailed them too many times by then. But they never lost their patience. Thank you so much guys.

Review: They charged us 3 times the price of the estimated n the morning we should move. We had to leave the apartment and by that time we had no option but to agree with the new price. They were very rude about negotiating this. By the time of the delivery they also charged twice the price they had first agreed with us. And BROKE OUR FLAT SCREEN 3D TV and left in a hurry without even waiting for a tip. We have been waiting for 3 months for them to reimburse the TV and now they say they are only going to pay 30 dollars!!!! Here is our first email to the Available movers: The TV was a 42" Panasonic Viera 3D HDTV (TC-P42ST30). A similar tv costs about $800 now, which is what I figure we are owed for the TV. That does not include the other issues in terms of what we were charged for the move which I will detail below. I am attaching a photo of the TV showing some of the cracks on the screen. The cracks run over the whole screen. There is another important point which is that we listed all our items including this TV and were assured the movers would come with the boxes and materials need to pack them up. They did not. In fact, the mover had the nerve to say he did not bring a box for the TV but was gonna give us a box for free for TV which was just a regular box folded over the TV. On a related note, we explicitly asked for boxes to hang our clothes in and they came instead with boxes which did not have any way to hang clothes on them, which meant all our clothes we just dumped hangers in all into the boxes. This is not a major deal if it were not for the fact that we had asked for the correct boxes a couple of times on the phone and I imagine the cost for the correct boxes was part of the charges that we paid. I am also attaching a photo of one of our dressers which got banged up in the move and also of a box which we clearly marked as fragile but which was also banged up badly. Those are primarily to show that the movers did not really treat our things with the level of care that we would expect, in general, especially for what they charged. Lastly, as a final point about the estimate versus the final charges, we had spoken on the phone with Available Movers on May ** about how the estimate we received was completely different from the cost we were charged. The original estimate for the first move from [redacted] into storage was $1,300 but we paid $2,000 dollars. Also, on the move from the warehouse to our apartment at [redacted], the movers charged for 6 hours but when they arrived at our apartment they made the move in only about 1.5 hours. It is hard to imagine how they could have spent so much more time putting things in the truck as opposed to arranging them in our house (including assembling some of them). We were also given an estimate of about $500 for the move from the storage to our house over the phone but it came out to $1,055. In the end, we figured we would pay a total of about $1,800 for the whole move (apt-storage-apt) and ended up paying a total of $3,055 which is a HUGE difference. An important point to make here is that we were basically left with no option in terms of what to do. When the movers arrived on the morning of the [redacted] of May to make our move they gave us this new estimate of about $2,000 and said if we didn't take it they would leave. That to me is a highly unethical practice, especially when the difference is about $700 dollars. Basically the same thing happened on the move from the storage to [redacted] where they left us little option but to accept the new contract of $1,055 before they moved everything in (that also seemed strange in that they had only begun the move but were already sure of the total amount of time they would take or that everything would be moved in intact - which it was not). On the whole, this was one of the worst experiences with a company that I have had. I am not sure if the fault lies with the movers or if this is standard practice but I could never recommend this company to anyone given the way we were treated up to now. I will wait to hear how this claim will be handled by Available Movers and expect that we will be covered for the cost of our TV and that the overcharging in relation to the move will also be dealt with somehow.Desired Settlement: We what the Refund of the TV and for them to honor their service estimate agreement. 800 dollars for the TV and 2000 dollars for irregular billing.

Business

Response:

Dear Revdex.com.,

This is response to Case # [redacted] – [redacted]. Please note that upon close investigation the succeeding decision has been rendered.

All of our binding transportation quotes provided by our relocation representatives are based on information given by customers prior to move date which consists of a total volume to be shipped.

Upon receiving this information, a binding & guaranteed transportation cost is provided to the customer specifying and detailing services to be rendered, with customer approval to Order of Service via Electronic Signature confirming the information provided is true and accurate.

Our record clearly shows that due to additional services requested by the customer and rendered by Available Movers & Storage on the day of the pickup, consisting of additional volume to be shipped and Packing Supplies to be used, additional charges were made to his account. The total Transportation cost for her relocation was reconfigured according to her new requirements at the time of pickup date.

Please Note that on the confirmation call from Available Movers & Storage (Confirmation Department) one day prior to pick-up date, there was NO mention made by the customer of additions or changes to the account.

Unfortunately, this also put us in the position that we had to scramble for available space already reserved and agreed for our deliveries so we could send the shipment in its entirety, which exceeded in volume and left us struggling to make additional space arrangements on our vehicle (s), which was not part of our original contractual services.

We understand that the customer is unsatisfied from the total cost of his relocation but please understand that we always try to be upfront and collect as much information from customers prior to their move date to avoid unforeseen surprises. We can assure you that if the customer had revised his requirements when we called to confirm a day before her pick up by providing us an accurate Itemized list to be shipped (Volume amount), informing us what Packing Supplies we need to use on the move date, we would not be in this situation.

Furthermore, as per company terms and conditions of which the customer fully signed and agreed, it is the shipper’s responsibility to inspect and indicate damages or missing items on the inventory logs at time of delivery. Valuation of claim will be based on those indications subject to the limitations of liability as described on the Bill of Lading. Liability of the carrier will be in accordance with the liability option selected by shipper at the time of the move.

Our record clearly shows that the customer shipment was released to the company at the Industry Standard Valuation of $0.60 per pound per article. As per agreement and declaration of value, any property to be moved, packed, shipped, forwarded or otherwise handled shall be subject to the Industry Standard Liability of $ 0.60 per pound per article. Customer validate his damage claim for 50 lbs x $0.60 = $30.00.

Please note that in order to maintain our high level of customer satisfaction, Available Movers & Storage contacted the customer and was willing to compensate the customer an additional $470.00 to the $30.00 of which the company is obligated to compensate based on the legal terms and conditions. Please see attached PDF file CLEARLY showing that the customer refused to accept more than the company obligation based on the valuation coverage of which the customer agreed prior and on the move date.

Available Movers & Storage, Inc., followed all necessary procedures in order to resolve all matters based on terms and conditions which was stated in the contract prior to the move date. Therefore, we strongly ask to remove this complaint from our records.

Very Truly,

[redacted] - Available Movers & Storage, Inc.

Review: Available movers failed to deliver items as promiced at the price originally quoted.I hired Available Movers to move household items from [redacted]. to [redacted]. They requested an inventory of items to to moved and I gave it to them to the best as I could. We both agreed that price could go up or down slightly as inventory list could not be exact. I was quoted $8000 to pack and transport items. When ever I would ask a question or concern about anything the sales person ([redacted]) would respond that do not worry that they are proffesionals and would take care of everything. He also said that it was a big move and would have a big crew and truck just for my move. His foreman was one of the best they have and would be driving the truck to Fl. and they will be waiting for us to get there to unload. Again, [redacted] told me to trust him. He assured me that they would be there early with a big crew as they are proffessional and they know what they are doing. "Trust Me!"They arrived the next day with a 2 man crew and a small truck around 11 in the morning. After accessing what needed to be moved the foreman of the 2 man crew advised that I did not have any more items but they were much bigger than expected and we had more boxes. He called for help that arrived around 4 in the afternoon. He also informed me that it would cost a few $1000 more. The movers were to pack all items but we packed many thing early both to save time and money. All that did not matter because I had more boxes. They packed the truck and told me that it will take another truck and they would be back the next day. This cause an extra day in [redacted] and the cost of a motel room. While packing the next day I was advised that they had run out of packing material and the cost was going up again! Now the move was up to over $13,000! All this time [redacted] was telling me don't worry that by the end of the day I would be happy, they are pros and they know what they are doing. When the truck finally was packed it was around 7 in the evening so we had to spend another night at a motel. When delivery was made 6 days after pickup I was told to bring cash for final payment. I had been using a credit card but now they want cash. I met with the driver who did not even work for the movers that were hired. He said that he picked up my items in **. He advised me that several items were broken and that is how they were when he picked them up. Well there were many damaged items, many that were not wrapped, and crushed boxes! The so called pro movers had Persian Rugs that were not properly folded or covered (I had asked [redacted] if they knew how to handle Persian rugs and of course he said don't worry that they were pros)thrown any way that would fit on the truck. The pro mover hauled an antique leather rocking chair that had carved lions head on the arms and an antique carousel horse sitting on a piece of plywood riding on the back of the truck exposed to the weather and road grime! Both of these were heavly damaged. Now about the unpacking into a storage facility. This was just as bad. The owner of the storage shed advised me that the movers had no idea what they were doing and felt very sorry for us! What a mess, from start to finish. Desired Settlement: I want to be paid for the motel rooms, the damaged items fixed or replaced, the rugs properly stored, and the storage unit properly packed. I would like to talk to someone from Available Moving that will listen to my concerns and has the authority to help me.

Business

Response:

To Whom it May Concern,

Review: On November *, 2015 the movers came (3 men) to [redacted], Florida to deliver my furniture. About half way into the unloading of the truck, none of the movers were bringing anything into the condo. Since it was a hot day, I thought they were taking a break. Twenty minutes go by and still, no movers to be seen. I hear people yelling, so I went outside to see what was going on and to tell the movers that their break was over, when I see a fire truck headed to the building. I see one of the movers, Cedrick, and I yelled down asking what was happening. He told me two of the movers were stuck in the elevator.

The fire department was able to open the doors and get the men out. A service call was made to Oracle Elevator and, since it was a Sunday, they did not know when they would be there. The movers stayed for a while, hoping that Oracle would come, but then left, telling me I had to give them $1,500 on the spot cash and I would also be charged $600 for them to return. I argued that I shouldn't have to pay a re-delivery charge since it was nothing I did to make them stop working. I wan't in the elevator. He didn't care. He told me if I didn't pay it, I wouldn't get the remaining goods; they would be warehoused and stored until I did pay. I also argued that I shouldn't have to pay the $1,500 then, because the job wasn't compete. Again, told me I had no choice. I had to pick and choose my battle and since I didn't want my things being held hostage, and I paid the $1,500 cash.

The following day, I received a call from the Homeowners Association telling me damage was done to the inside of the elevator whoemever was in there. Since it was my movers it would be my responsibility to pay for the damages. I asked them why I was held responsible when I didn't do the damage nor did I cause it (I wasn't even in the elevator) and they said because it was ultimately my movers that caused the damage. Oracle said the damage was done from the inside of the car by hitting the doors. The doors were off track, again caused by the movers hitting the doors from the inside. Oracle said if the moveres would have waited for Fire & Rescue to come instead of banging on the doors, they would have been able to open the doors without causing the internal damage.

The movers were to return Monday, November *, 2015 between 5:30p.m. and 6:00p.m. I left work early and when 6:15 p.m. came, I called and no answer; 6:30 p.m., I called and no answer. At 7:00 p.m., they finally picked up the phone and told me they were running late, still on another job and over an hour away in Pompano Beach. We rescheduled for the following day between 9 a.m. and 10:00 a.m.

Tuesday, November *, 2015 when I didn't hear from them by 10:18 a.m., I called and there was no answer. At 10:20 a.m., they called me back and said they overslept and are still in Pompano Beach.

When the movers were completed unloading, the property manager stopped over and she had a face-to-face conversation and told them what Oracle had said and about the damage. They didn't deny anything.

Further, I think it is disgusting that I charged an additional $150 for 4 days of storage. October [redacted] at 8:58a.m., I called and left a message for Charlie that I was ready for delivery. I called again that same day at 1:09 p.m., and spoke to a gentleman who said he would send me a confirmation form to complete and return. Never got it. I called again at 6:57 p.m. and left another message. On October [redacted], I called at 8:27a.m. and was put on hold by the operator. I finally got the confirmation at 10:48 a.m. that morning. I completed, returned the form stating I could receive beginning October [redacted]. I spoke to a gentleman named Sam and he told me I would not be charged for storage as the complimentary month of storage expired only 4 days earlier on the [redacted]. I called for a status on October [redacted] and they told me my furniture wasn't even loaded onto a truck yet. Why am I being charged $150 storage when I tried contacting them (and left messages) that I was ready for delivery. I think the clock should have stopped ticking on October [redacted] the date I told them was the first day I could receive the goods, not when they decided to load the truck.

At the time of FINAL re-delivery on Tuesday (not Monday as promised, because they didn’t show up and I left work early for this), the property manager was present and spoke with the mover and told him that the elevator technician said this was caused by them kicking and punching the doors on the inside.Desired Settlement: I am seeking reimbursement for the Oracle service call in the amount of $104, along with the $600 re-delivery charge plus $150 extra storage for a total of $854. I should not be monetarily penalized for damage done by the movers. The only two people inside the elevator at that time were the movers. The elevator was clearly operational and in working condition since half of my goods were already inside the condo. It was working when they got in.

Available Movers, throught their claims agency, Anthem, would not reconsider reimbursement in the amount of $854, therefore am filing this complaint with you, as well as one with the NY State Attorney's General's office. I will also file a claim in small claims court.

Business

Response:

Thank you for forwarding this complaint to our attention. [redacted] contracted for interstate moving services which were provided in full. During the delivery of the shipment, members of the delivery team became trapped in the building’s elevator while moving items into [redacted]’s residence. The men were finally extracted by the local fire department however as the elevator was no longer in service, there was no reasonable way to complete the delivery without the elevator, [redacted] was given the option of accepting the rest of her shipment at that time, or the delivery team would come back the next day in which case a redelivery fee would be applied. Redelivery fees were disclosed on the moving estimate and the moving documents signed by [redacted]. The fee was applied as the delivery could not take place through no fault of the carrier. [redacted] opted to pay the redelivery fee and have the balance of her shipment delivered at a later date. We deny the delivery team caused the damage to the elevator. The elevator was faulty and stopped working while our team was using it, not because our team was using it. The fire department forced the doors and extracted the moving team. Any damage to the elevator was mechanical, causing it to stop working or the result of the fire departments efforts to extract the individuals trapped inside. [redacted] was directed to submit a claim to our claim administrator, who sent [redacted] a release for $150 to reimburse her for the storage fees but refused the offer. [redacted] has been offered reimbursement for her storage fees. As our team did not cause the elevator to stop functioning, no consideration is given for the service charge or the redelivery fees for returning at a later date to complete [redacted]’s delivery. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was offered $150 to settle. It is not acceptable. The movers were the only people in the elevator. Clearly it was operational because they moved more than 1/2 of my goods in before they broke it. Yes, I had to pay, because the mover told me if I didn't, my goods still on the truck would be warehoused until I did pay the money. They were supposed to re-deliver the next day. They didn't show (and I left work early for this). They were then supposed to come the following day. When they didn't show AGAIN, I called and I was told "sorry, we slept in". This is not ok. Movers should be held liable for their actions. They know they have you in a no-win position and use it to their advantage. They try and fit as many deliveries in as they can, with no consideration to the paying customer. Further, the property manager had a face-to-face conversation with the mover teh day they finally did show up and TOLD him the damage was caused from the inside of the elevator. The only two people in the elevator were the movers. I'm being made to pay for something I had nothing to do with.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for forwarding [redacted]’s 4th rejection to our attention. We offer the following: While we appreciate the property manager’s opinion, we again respectfully deny that our movers caused the elevator to malfunction. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is what is wrong with people today. They don't want to be held accountable for their actions. Not about being late, not showing up when scheduled when I had to take time off from work, causing damage to the elevator (they were the only two in the elevator and the damage was done from the INSIDE), the face-to-face conversation the property manager had with the mover telling him the elevator service company said the damage was done from the inside, telling me I have to pay or my goods would be held in their warehouse until I did, charging me $150 for four days of extra storage (after they told me I wouldn't be charge), me having to chase them to send me a confirmation form stating I was ready to receive my goods (left three messages and spoke to one individual -- a total of four phone calls on my dime) as they continue to charge me for the storage. If they accept responsiblity, imagine how many other people would file claims. I will file a claim in small claims court.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I contracted with available movers in septembet 2013 which was one of the worst mistakes of my life. I was conned into choosing this company by the man who haddles new contracts. I was told my estimated binding contract would be 3300.00 When the truck arrived in october I was was forced to leave behind additional items that I planned on taking with me in my new home. This was due to the men who came saying that I would be going over the 700 cubic feet in the truck for the 3300.00 that was contracted for. The co also did not pack certain smaller items that I was charged for.These items were also left behind. I did not here from the company so I called on the [redacted] and was told by dispatch that my items could take up to 3 weeks to arrive and that I used 900 cubic feet on the truck and that I owed a total of 4698.00 an additional 1400.00 than I contracted for. When the truck arrived at new destination and things became increasingly worse. This truck. I was not aware was subcontracted and only came with driver and started recruiting my new neighbors to help move the items into my new home. I could not believe what I was experiencing. Most of my few precious pieces of furniture was broken sentimental and monetary value and many boxed items were smashed. A large box with curios were stolen since I had numbered each box and labeled my name and new address on each box. After the truck was unloaded, A neighbor and I realized that my items took only 700 not 900 cubic feet. Told the driver which replied "now you know". I was conned, robbed, and repeatedly lied to by available movers. They had no regard for ones personal items, and stole money from me and my son who has [redacted]. I believe boxes and furniture was just thrown on the truck so blatantly, things my father gave me before he passed on that I treasured. Shame on you all at available movers. Karma will come back, Moving is stressful enough without being victimized by a co you thought you could trust.

I have read some of the complaints on this website regarding Available movers located in astoria queens. I feel for them all and I emphathize for I have gone through tje same horrifying experience. I agree they should be shut down and sued for every penny. The emotional distress alone can not be compensated. Money fraudulently stolen, personal precious items stolen, most treasurable things smashed by blatent disregard, the threats of not having your personal things delivered to your new home that you worked so hard for most of your life. Things family and friends gave you to remember them by. All threatened to be takenaway. What gives this so called company the right? A man steals a loaf of bread and goes to jail, Why should they be any different especially to the magnitude they have gone to take advantage of people. The emotional distress of it all. I hope no one else will go through this experience . Desired Settlement: I respectively request that I recieve the1400.00 that was fraudulently taken.I am reqesting that the antique console that is broken that my father gave Me repaired since it can not be replaced. The other pieces of furniture that is broken, either repaired or monetary value. The pieces in boxes that have been smashed from the co smashing the boxes. The value of a large box that was stolen with my name and address. The items that I was charged for that never made it on moving truck.

Business

Response:

Company Respond to Revdex.com Case # [redacted]– [redacted]

December

**, 2013

Re: Revdex.com CASE ID #: [redacted]– [redacted]

Dear Revdex.com.,

Please note that Available Movers &

Storage is more than willing to thoroughly investigate this matter in an

attempt to better comprehend and validate all of the customer’s

claims/complaints against our company. Customer satisfaction is critically

important to us and we want to ensure that every customer knows their business

is valued and truly appreciated.

When it comes to these matters we put

ourselves completely at the customer’s disposal. Rest assured that if and upon

a full and thorough investigation through [redacted]) we can validate that the customer’s claims/complaints against

the company are in fact true and accurate, the company will compensate the

customer in accordance to their coverage and will ensure a fair resolution to

their issues.

Furthermore, please be advised that we, Available

Movers & Storage tried to contact the customer (via telephone) on December,

** 2013 and left a voice mail advising her how to continue forward with her

claim/complaint against the company.

The customer must understand that the

Revdex.com and Available Movers & Storage cannot validate/process any of her claims/complaints

unless she is willing to cooperate and provide the basic required information

for [redacted] to better understand and validate her issues against the

company.

We request that [redacted]

submit copies of the contracts she received from the company she had

transactions with to determine the company she is attempting to file her

complaint against.

We urge her to submit the above additional

information as soon as possible so that we may address her issues.

We strongly believe that with mutual consideration we can easily

reach an understanding and keep the relationship between all parties in good

standing.

Very Truly,

Review: Available Movers contacted me in regards to my move. I specifically and thoroughly explained to them my urgency to have my belongings delivered within a certain timeframe. Unlike all the other companies that were honest, the representative named [redacted] was very persisted and even stated that his manager has approved that they will get my furniture and other belonging out to me in Houston within 7 days. The first problem I noticed was when the driver asked to come another day instead of the day we had scheduled him for. As I started to grow concerned, I also started to notice that the level of customer service from the sales rep was becoming more and more unbecoming as one of the sales rep repeated hung up the phone on me as I called to talk to a manager or the sales rep [redacted] that I had been working with. And one occasion, even raised his voice at me and stated some unruly things that weren't customer service friendly at all! But as I continued to contact both my initial sales rep [redacted] and his manager to simply cancel my order and get a refund, I kept getting the runaround and being assured that everything would be taken care of and that the delivery guys will come on the day promised. When the delivery men came to pick up my furniture and belongings, they stated that I had a few extra items and charged me extra. They provided me with a copy of my inventory list and waited. Instead of the 7 days that was promised by the sales rep and his manager, I got the run around from another manager by the name of [redacted]. Despite the fact that they didn't bring my furniture on the initial date that was promised, I just learned yesterday when another set of deliver men showed up that either some of my items are missing or they double charged me by putting two inventory stickers on 1 box as the initial inventory list states 64 items. I only receive 58. A few of my items are damaged, and I've found a few dead bugs on some of my furniture pieces. I have tried to contact the manager of this company and I keep getting re-directed to voicemail. They have not only put my job in jeopardy (b/c I have to do a lot of work from home now) but they have severally inconvenienced me and have cause emotional distress to my well-being here in Houston as I moved here with not enough clothes (and winter clothes at that b/c it was still cold in D.C. during the time that I moved). This company should be either shut down, investigated, or both! I later did some research on the company and found a lot of horrible reviews that seemed to ring true about this company. I made sure to take pictures and document everything before and after my belongings were moved from D.C. to Houston, and I am in the process of pursuing a small claims/civil case against them.Desired Settlement: I would like a refund of my initial deposit of $504.00 and the second payment of $949.00 refunded back to my credit card immediately before I am forced to take legal action against this company!

Business

Response:

Dear Revdex.com.,

This is response to Case # [redacted] – [redacted]. Please note that upon close investigation the succeeding decision has been rendered.

The case mentioned above was brought to our attention and for our care. We realized that the company didn't get the proper chance to respond and rebuttal the customer’s allegations and complaints. We strongly believe that with the information we have, we can easily show and verify that all the allegations and complaints against the company are baseless and with no ground.

As per company terms and conditions, which were fully explained prior to the customer’s move date, once a customer’s move is complete, and they realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't receive, they MUST initially give the company the first chance to fully investigate and respond to the issue in order to resolve it in a fair matter.

To register customer complaints, they must log on to [redacted]. When entering the site please click on “Filling a Claim” tab to start the claim process by providing vital information about the move and the reason for filing a claim.

As of today our records clearly shows that the customer NEVER followed the company’s set procedures about filing a claim, rather instead decided to contact the Revdex.com directly, which was not part of our original agreement.

T

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Once again, if the staff within Available Movers would respond to my calls/reply back to my voice messages/and give me a straight answer, I wouldn't have to go through Revdex.com in the first place! You brought this on yourself and I have documents and pictures to show it! I will make sure to post my review about this company on every review site their is and upload pictures of the damages done as proof. You brought this upon yourself and the sad thing is that you don't even want to acknowledge or even clean up your mess! I have been sleeping on the floor since Monday, June [redacted] and your delivery men have yet to come back to assemble the bed. When I tried to call dispatch, they gave me the run around (as usual) and now when I call, it goes straight to voicemail. Available Movers need to be shut down for it's unethical and immoral practices or ripping people off and providing false promises. I've gotten more follow-up responses from the Revdex.com representative and not one person from Available Movers has called me (back) to at least apologize for the mishap and everything else that has happened to my belongings or for the inconvenience they have caused. A Revdex.com rating is the least of your worries, a lawsuit is more deserving of this type of service rather than a dropped rating!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Review: I hired Available Movers to move my furniture from Queens, NY to Harrisburg, PA. Everything was fine until I received my furniture on 5/*/13. A full length mirror I bought for $260.00 was broken. I called Available Movers and was told to go to a website for Anthem Claim Mgt. I did and filled out and submitted all the necessary paperwork and pictures of the broken mirror. I received a letter from Anthem Claim Mgt. on 6/**/13 informing me that they would only pay $36.00 for damage to my mirror by Available Movers. This comes nowhere near the value of the mirror and I cannot replace the same with only $36.00. How on earth can Available Movers claim to have insurance when their insurance refuses to pay for the costs of A.M.'s negligence?Desired Settlement: I want to be re-imbursed for the cost of the mirror that was broken by Available Movers. I have pictures of the damage. If they will not re-imburse me, I hope they have seven year's bad luck.

Business

Response:

Dear Revdex.com.,

This is response to Case # [redacted] – [redacted]. Please note that upon close investigation the succeeding decision has been rendered.

The case mentioned above was brought to our attention and for our care. We realized that the company didn't get the proper chance to respond and rebuttal the customer’s allegations and complaints. We strongly believe that with the information we have, we can easily show and verify that all the allegations and complaints against the company are baseless and with no ground.

As per company terms and conditions, which were fully explained prior to the customer’s move date, once a customer’s move is complete, and they realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't receive, they MUST initially give the company the first chance to fully investigate and respond to the issue in order to resolve it in a fair matter.

To register customer complaints, they must log on to [redacted] When entering the site please click on “Filling a Claim” tab to start the claim process by providing vital information about the move and the reason for filing a claim.

As of today our records clearly shows that the customer NEVER followed the company’s set procedures about filing a claim, rather instead decided to contact the Revdex.com directly, which was not part of our original agreement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not wish this case to be closed until I receive the agreed upon payment of $95.00 from Available Movers. I sent the notarized agreement to the Revdex.com over a week ago. I am awaiting payment from the moving co. Thank you for your time.

###-###-####

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com.,

This is our final response to Case # [redacted] – [redacted].

Please note that upon close investigation the succeeding decision has been

rendered.

Please see attached PDF File with a copy

of the company settlement check. This check will be mailed out no later than

10/**/13

Thank you very much for your help!

Kindly accept

our apologies for any inconvenience and we wish you the best in your new Home!

Sincerely,

[redacted] – [redacted]

Review: I had booked for Available Movers to move from one apartment to another on the morning of July [redacted], and had taken the day off work for the move. On July [redacted] I was informed that the movers would arrive by 1pm. On July [redacted] morning, I received a call saying that the movers would arrive by 11am. I was ready for the move but the movers did not show up and I didn't hear from them until I called them at 1:30pm, at which point they informed me that the truck had broken down, they did not have a backup or any other alternative at all and would not be able to complete the move until the following day. I asked them to cancel the move and found different movers, but they refused to refund my deposit. The customer service was very rude and no one I spoke to was authorized to take any action and kept saying they had to 'talk to management' and that 'management wasn't in today'. I had scheduled my entire work and weekend around the move on that date, so it was extremely distressing all around.Desired Settlement: I would like my deposit refunded as it was given based on an expectation of service that was not provided.

Business

Response:

Dear Revdex.com.,

This is response to Case # [redacted] – [redacted] Please note that upon close investigation the succeeding decision has been rendered.

The case mentioned above was brought to our attention and for our care. We realized that the company didn't get the proper chance to respond and rebuttal the customer’s allegations and complaints. We strongly believe that with the information we have, we can easily show and verify that all the allegations and complaints against the company are baseless and with no ground.

As per company terms and conditions, which were fully explained prior to the customer’s move date, once a customer’s move is complete, and they realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't receive, they MUST initially give the company the first chance to fully investigate and respond to the issue in order to resolve it in a fair matter.

To register customer complaints, they must log on to [redacted]. When entering the site please click on “Filling a Claim” tab to start the claim process by providing vital information about the move and the reason for filing a claim.

As of today our records clearly shows that the customer NEVER followed the company’s set procedures about filing a claim, rather instead decided to contact the Revdex.com directly, which was not part of our original agreement.

Review: On June **, 2013 I hired Available Moving and Storage for my relocation from Orlando, Florida to Silver Spring, MD. The reason I hired them was because the move was due to a new job and I had no time to move. I received quotes from several national movers, some of whom visited my home to assess how much we had to move. The majority quoted me a price of approximately $2,600.00. However, none of these companies could deliver my items till August. We could not do this. I had to have my stuff delivered by July **. After contacting several "last minute" movers, Available Movers said they could do it. I spoke to "[redacted]" and he said they could guarantee it would be there on time and they would pick everything up on July * or *. He gave me a quote of approximately $4,000. While it was a lot more, I accepted because they seemed like the only ones who could meet the time frame. I had to electronically sign a contract and then pay a third up front. I paid another third when they picked up the items, and the last third when they delivered. We packed almost everything ourselves. The movers had to pack artwork, television, and bed. When they arrived the lead mover said this is way more than expected and he had to change the quote. Now the new price was approx. $4,800. There was nothing I could do because I had to have everything moved. So now I was paying almost $5,000. The movers, three of them, were professional, courteous, and I was very pleased with their service. Indeed, I called the owner/manager to compliment them. We arrived in Silver Spring, MD on July *. I repeatedly had to call the company to find out about delivery. I received no updates unless I initiated the call. Every time I called I got someone who transferred me to the owner/manager. He promised everything would be there on time. And he was right. They made good on the promise and everything arrived on the July **. However, this is when the problems began. There were two men. The driver had no idea how to drive the truck and in fact had me go out in the street to stop traffic because he couldn't back the truck in. We live at the end of a cul-de-sac with multiple entry points. After this they got out of the truck, took out the bed frame and dropped it. I picked it up and they said, "Don't worry about it." I said, "I do worry about it, it's our stuff and you are not starting off on the right foot." They assured me everything would go smoothly. At this point, the clouds began to move in. Clearly it was about to storm. They began taking things off the truck in no rhyme or reason, using my ladder which they stole. They were throwing boxes labeled fragile, and soon we realized many of the boxes and hard plastic totes were broken. Not simply cracked but completely broken. I told them to stop taking things off the truck since they have not moved anything inside the house, unpacked anything, or taken any kind of inventory. Moreover, it's going to rain and things are going to get ruined. They told us they had everything under control. At this point, the floodgates opened and it began to pour. My wife and I began moving the boxes ourselves. They did nothing but throw blankets on the boxes and tell us to calm down. We were carrying boxes in and out. Boxes of my books were getting soaked, the back of bookshelves soaked (all of which I have video and pics). At this point my wife noticed a tote carrying some very sentimental items was destroyed. She asked how could they let this happen and the driver said, "It's plastic and this is moving what do you want us to do, calm down." My wife began yelling at him. When he got in her face, telling her to be quiet, then I began yelling...a lot. All of this was happening while our items were getting soaked. At this point, we told them to set up the bed, move in the bookshelves, take their blankets and get out. We would do the rest. For the rest of the day we moved ourselves in. While this was happening the driver took two smoke breaks and for fifteen minutes just staying in the truck. When I inquired why, his partner said he was scared of me. I called the owner/mgr., and he said they are a family business, I am treating him like [redacted] and it's all my fault. At this point I realized we had been taken. They said I had to pay them only by cash or cashier's check for the last payment, which they took before they took anything off the truck. After they left, which was hours later, we had all of our stuff in the garage, outside, and in the house in no particular order and now we had to move everything ourselves. While unpacking we realized they broke a glass, the back of the bookshelves were waterlogged, two framed photos from Japan are missing, our ladder was not returned, a box of office supplies is missing, and a box of bathroom supplies (shower curtain, rug, etc.) are missing. This company also owns/runs Roadway Moving and Infinity Moving. We want to be refunded for the items lost/stolen and a third of the payment returned since they did not move us in...we moved ourselves. Furthermore we want the Revdex.com to make sure others who need reliable movers are better informed than us so no one has to go through this ever again. Thank you for your time.Desired Settlement: We want to be refunded for the items lost/stolen and a third of the payment returned since they did not move us in...we moved ourselves. Furthermore we want the Revdex.com to make sure others who need reliable movers are better informed than us so no one has to go through this ever again.

Business

Response:

Dear Revdex.com.,

This is response to Case # [redacted] – [redacted]. Please note that upon close investigation the succeeding decision has been rendered. As per company terms and conditions, all of our binding transportation quotes provided by our relocation representatives are based on information given by customers prior to move date which consists of a total volume to be shipped. Upon receiving this information, a binding & guaranteed transportation cost is provided to the customer specifying and detailing services to be rendered, with customer approval to Order of Service via Electronic Signature confirming the information provided is true and accurate.

Due to additional services requested by the customer and rendered by Available Movers & Storage, Inc on the day of his pick up, consisting of additional volume to be shipped and Packing Supplies to be used, additional charges were made to his account. The total Transportation cost for her relocation was reconfigured according to her new requirements at the time of pickup date. Please Note that on the confirmation call from Available Movers & Storage, Inc. (Confirmation Department) one day prior to pick-up date, there was NO mention made by the customer of additions or changes to the account.

Unfortunately, this also put us in the position that we had to scramble for available space already reserved and agreed for our east coast deliveries so we could send the shipment in its entirety, which exceeded in volume and left us struggling to make additional space arrangements on our vehicle (s), which was not part of our original contractual services.

With respect to the client’s compliant about the time and day of arrival, please note that per company's terms and conditions, all estimated time of arrivals are subject to change depending on many industries factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected services to be rendered with orders scheduled before you. Our records clearly show that the customer was informed and updated every day about our possible delay.

We understand that the customer is unsatisfied from the total cost of his relocation but please understand that we always try to be upfront and collect as much information from customers prior to their move date to avoid unforeseen surprises. We can assure you that if the customer had revised her requirements when we called to confirm a day before her pick up by providing us an accurate Itemized list to be shipped (Volume amount), informing us what Packing Supplies we need to use on the move date, we would not be in this situation.

Available Movers & Storage, Inc. followed all necessary procedures in order to resolve all matters based on terms and conditions which was stated in the contract prior to the move date. Therefore, we strongly ask to remove this complaint from our records.

As of today our records clearly shows that the customer NEVER followed the company’s set procedures about filing a claim, rather instead decided to contact the Revdex.com directly, which was not part of our original agreement.

Very Truly,

[redacted] - Available Movers & Storage, Inc.

P[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

So I am never getting the things back they still have on their truck (boxes and ladder) and no rectifying the horrendous and abusive treatment of their driver?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com.,

As per company TERMS AND CONDITIONS of which the customer fully signed and agreed, in the unlikely event that a customer realizes that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, all customers FULLY understand that they MUST initially give the service provider (Moving Company) the FIRST RIGHT to fully investigate and respond in writing with a resolution to their issues.

Please contact our Claims and customer retention Processing Company at [redacted] or Mail your inquiry to [redacted]

As agreed, in the event the customer is not satisfied when a resolution is made to their claim / complaint against the company, ONLY THAN they may contact any state, city, government, insurance, and consumer group such as the Revdex.com, public, media organization, internet website or credit card agency to rebuttal / file a complaint or a claim against the company.

Please note that as of today [redacted] records clearly shows that the customer NEVER followed the company’s set procedures about filing a claim, rather instead decided to contact the Revdex.com directly, which was not part of our original agreement and therefore a CLEAR breach of contract.

Very Truly,

[redacted] - Available Movers & Storage, Inc.