Available Movers & Storage, Inc

Review: The company canceled our move on the morning OF the move 7/*/13. They said that their truck had broken down. They said we would be refunded our $200 deposit via credit card the next day. It is now 7/**/13. We have not yet seen the refund. We have called 4 times this week, to request our refund.Desired Settlement: We would like our refund immediately, with receipt emailed to me.

Business

Response:

Dear Revdex.com.,

This is response to Case # [redacted] – [redacted]. Please note that upon close investigation the succeeding decision has been rendered.

The case mentioned above was brought to our attention and for our care. We realized that the company didn't get the proper chance to respond and rebuttal the customer’s allegations and complaints. We strongly believe that with the information we have, we can easily show and verify that all the allegations and complaints against the company are baseless and with no ground.

As per company terms and conditions, which were fully explained prior to the customer’s move date, once a customer’s move is complete, and they realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't receive, they MUST initially give the company the first chance to fully investigate and respond to the issue in order to resolve it in a fair matter.

To register customer complaints, they must log on to [redacted]. When entering the site please click on “Filling a Claim” tab to start the claim process by providing vital information about the move and the reason for filing a claim.

As of today our records clearly shows that the customer NEVER followed the company’s set procedures about filing a claim, rather instead decided to contact the Revdex.com directly, which was not part of our original agreement.

Review: (1) The mover did not send anyone to do an in-person review to provide an estimate; the mover only provided an estimate after asking me a couple of questions over the phone;

(2) The mover’s sale representative told me that the move should take no more than 4 hours; as a result, I reserved 4.5 hours of moving time; but the total move time took over 11 hours;

(3) The mover did not honor the original pick-up time and was late by more than hour and a half;

(3) The mover caused further delay by claiming that they had the wrong sized truck for the shipment, resulting in an additional delay of an hour and a half while they went back to get a larger truck;

(4) The larger truck was entirely unnecessary as the household goods took up less than one-third of the space in the larger truck’s bed;

(5) Upon arrival at the destination, the mover demanded payment of a new moving charge, which was more than two and a half times the initial estimate: the initial estimate was $765; the new amount demanded was $1,895;

(6) The mover held my household goods hostage and refused to unload the shipment unless the new inflated price was first paid in full;

(7) The mover did no work to unload the shipment while I attempted to sort out the dispute, thereby adding additional time to the move;

(8) When I spoke to the mover to try and resolve the situation, the representative yelled at me and blamed me for the delay, and threatened me by refusing to unload the shipment unless the full amount was immediately paid; I felt trapped and intimidated and was forced to agree in order to get my household goods unloaded.Desired Settlement: Adjustment of the unfair and unreasonable final price, down to the original estimated amount; but willing to settle for $900,

Business

Response:

Company Respond to Revdex.com Case # [redacted] – [redacted]

April **, 2014

Re: Revdex.com CASE ID #: [redacted] – [redacted]

Dear Revdex.com.,

This is

in response to Case # [redacted] – [redacted]. Please note that upon thorough

investigation, the following conclusion has been rendered.

Please note

that Available Movers & Storage is

more than willing to thoroughly investigate this matter in an attempt to better

comprehend and validate all of the customer’s claims/complaints against our

company. Customer satisfaction is critically important to us and we want to

ensure that every customer knows their business is valued and truly

appreciated.

All of our quotes

provided by our relocation representatives are based on information given by

customers prior to the move date which consists of a total volume to be shipped

as well as packing supplies to be use (If needed). Upon receiving this

information, an hourly estimate is provided to the customer specifying and

detailing services to be rendered, with the customer’s approval.

Our record

clearly shows that due to additional services requested by the customer and

rendered by Available movers on the

day of the pickup, consisting of additional volume to be shipped and Packing

Supplies to be used, additional charges were made to their account. The total

Transportation cost for the relocation was reconfigured according to their new

requirements at the time of pickup date.

Please Note

that on the confirmation call from Available

movers (Confirmation Department) one day prior to pick-up date, there was

NO mention made by the customer of additions or changes to the account.

(Please see attached articles Signed and dated by customer).

Please note,

our records clearly show that so far the customer has only registered his claim

on 04-**-14 and failed to continue with the process. On 04-**-14 we sent the

customer (via email) a Claims Procedure Package. Completing the Claims

Procedure Package is a necessary step for us to better understand the specifics

of their claim. The recommended and/or required information requested is for

the sole purpose of better validating their claim. Due to the customer failing

to submit the Claims Procedure Package we are not able to validate their claim

at this time. Sequentially causing a delay in the claim process.

Please see the Progress Log below, where all correspondence

is duly noted:

Customer

contact the company - file a claim online

Due to the

customer failing to comply, we were unable to formally investigate this matter.

Sequentially unable to offer a suitable resolution.

In order to

maintain our high level of customer satisfaction, Available Movers & Storage is willing to compensate you $75.00

in good faith for any inconvenience that may have occurred in the process of

your move.

Kindly accept

our apologies for any inconvenience and we wish you the best in your new

location!

Very Truly,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Available Movers response :

1.Our record clearly shows that due to additional services requested by the customer and

rendered by Available movers on the

day of the pickup, consisting of additional volume to be shipped and Packing

Supplies to be used, additional charges were made to their account. The total

Transportation cost for the relocation was reconfigured according to their new

requirements at the time of pickup date.

My reply : I did not ask for any additional service from Available Movers, (ii) I told them exactly what and how much needed to be moved when I spoke to them to get a quote, and there were no changes to this.

Available Movers response :

2.Please Note

that on the confirmation call from Available

movers (Confirmation Department) one day prior to pick-up date, there was

NO mention made by the customer of additions or changes to the account.

(Please see attached articles Signed and dated by customer).

My reply : I did not received their confirmation call prior to their pick-up. Available movers called me a day before my move, but it was a missed call and never had a chance to talk with them. the voicemail from missed call is about confirming time and date. that's all.

As a result, I did not ask for any additional service because what I had told Available Movers previously did not change.

Available movers response-

3.Please note,

our records clearly show that so far the customer has only registered his claim

on 04-**-14 and failed to continue with the process. On 04-**-14 we sent the

customer (via email) a Claims Procedure Package. Completing the Claims

Procedure Package is a necessary step for us to better understand the specifics

of their claim. The recommended and/or required information requested is for

the sole purpose of better validating their claim. Due to the customer failing

to submit the Claims Procedure Package we are not able to validate their claim

at this time. Sequentially causing a delay in the claim process.

My reply :i) I did not receive a Claim Procedure Package from Available Movers; in fact, I have not received any email correspondences from Available Movers since the move date. after speaking to a manager at customer service on April *, I filed claim at [redacted] but I never got any follow-up call or email from either Available Movers or Moving claims. net.

The offer of $75 compensation is wholly inadequate — their initial quote was $767.50 the amount they actually charged me was $1985.

Available Movers failed to provide any customer satisfaction, and their minimal offer of compromise only confirms this point.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear Revdex.com.,

This is in response to Revdex.com CASE #: [redacted] – [redacted]. Please note that upon close investigation, the succeeding decision has

been rendered.

As previously

explained, please understand we are more than willing to resolve this

customer’s complaints against our company. To ensure customer satisfaction we

simply asked the customer to cooperate by providing supporting information in

order for us to validate their claims.

Due to the

customer failing to comply, we were unable to formally investigate this matter.

Sequentially unable to offer a suitable resolution.

In order to

maintain our high level of customer satisfaction, AVAILABLE

MOVERS & STORAGE is willing to compensate the customer $100.00 in good faith for any

inconvenience that may have occurred in the process of their move.

Kindly accept our apologies for any

inconvenience and we wish you the best in your new location!

Very Truly,

Review: Available movers picked up my belongings on July *, 2013- I have called several times and left messages for [redacted]- extension ** at ###-###-#### as to why my stuff has yet to arrive. He has not returned my calls, and when I spoke to dispatch they said they did not have an address- however they emailed me on 7/*/2013 confirming the two payments that were made so far, along with the address to ship my stuff from MA to CA. It is now 7/**/2013- fifteen days later, and my stuff is still not on it's way per dispatch. Job No: [redacted] Company Phone Number: ###-###-####Desired Settlement: I need my stuff, at the original price agreed upon, as on the email received on 7/*/2013- they tried to up it about 500-600 bucks.

Business

Response:

Dear Revdex.com.,

This is response to Case # [redacted] – [redacted]. Please note that upon close investigation the succeeding decision has been rendered.

The case mentioned above was brought to our attention and for our care. We realized that the company didn't get the proper chance to respond and rebuttal the customer’s allegations and complaints. We strongly believe that with the information we have, we can easily show and verify that all the allegations and complaints against the company are baseless and with no ground.

As per company terms and conditions, which were fully explained prior to the customer’s move date, once a customer’s move is complete, and they realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't receive, they MUST initially give the company the first chance to fully investigate and respond to the issue in order to resolve it in a fair matter.

To register customer complaints, they must log on to [redacted] When entering the site please click on “Filling a Claim” tab to start the claim process by providing vital information about the move and the reason for filing a claim.

As of today our records clearly shows that the customer NEVER followed the company’s set procedures about filing a claim, rather instead decided to contact the Revdex.com directly, which was not part of our original agreement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. [redacted]

Sincerely,

Review: Service: move from Mich. To ALA. Representative, [redacted]ied about CF of my property (600 CF) he estimated: $3,799. Other movers told me he had lied. They said if he had the [redacted]e list I gave them, it had to be at least 1000 CF (which it was). After Available Movers got my down payment, contract signed, & my furniture, [redacted] said it was 1000 CF & the cost was $6,755. I didn't add anything, as a matter of fact, because of [redacted]'s estimate, they didn't take six large & medium items. The movers busted out a window in my back room during the move. [redacted] said they are not going to pay for it because it's not their responsibility, it took 29 days for them to deliver my furniture. The movers that A.M. Hired for pick-up: packed, covered, and taped fragile glass items. When I received them, boxes were torn opened; items were falling out; a piece of glass from a mirror fell out & cut one of the movers; two glass table tops were broken out; VHS/ DVD player missing; BBQ grill bent. [redacted]s, [redacted] & [redacted] told movers not to give me any money back for the the damaged property. [redacted] told me to file a complaint (I had to sign a disclaimer when my property was picked up, after it was on the truck). That form is supposed to insure they don't pay for damages they cause. That's why they say: file a complaint. After I called the police, [redacted] told the movers to give me a small amount of money back if I agreed not to file a disclaimer. That didn't began to cover all the damage.Desired Settlement: Refund to cover damaged property, and broken window in my back room. At least $1,000.

Business

Response:

Thank you for forwarding this complaint to our attention. [redacted] received an estimate in good faith

based upon a list of inventory [redacted] provided to the relocation consultant.

The list [redacted] provided consisted of 43 items. The actual inventory

documented on the date of service consisted of 63 items, an almost 50% increase

above the list of items [redacted] indicated she would be moving. Had [redacted] provided an accurate inventory

her quote would most likely not have increased.

The estimate [redacted] accepted indicated a delivery window

of up to 21business days from the first date she would be available to receive

the shipment. [redacted] received delivery of her items on July **. Delivery

occurred within 18 of the pickup date business days.

We regret that items may have been damaged during transit.

[redacted] may visit the Resources section of our website to submit a claim for

any damaged items.

Please note that [redacted] was compensated with a $405

discount at delivery.

Available Movers provided an estimate in good faith

based upon a list of inventory provided by [redacted]. On the date of service [redacted] presented with significantly more items to be moved and her price was

adjusted to reflect the added services. [redacted] should submit a claim for

consideration. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

Im resending this because I don't know if the photos went through.

Available Movers is lying about the moving list that I gave them, because they do not realize that I was able to copy the on- line contract that they had me sign. The contract was supposed to be none- printable, but I was able to copy and print it anyway. On the contract is the exact list I provided. I did not add anything extra. As I stated earlier, Available Movers actually did not take all the furniture on my list. They left six (6) large and medium items. Their own ( attached) contract will prove they are lying about the amount of furniture on my list. If they counted 43 items, then they only delivered 37.

Ps: I gave the exact list to other movers. When I told a couple of them what Available Movers were charging in comparison to their cost, they guaranteed me that Available Movers were lying to me about how much the move would cost.

they were right.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

An inventory was prepared for all items taken into custody

and shipped by Available Movers. [redacted] signed the inventory at pickup and

delivery. As previously indicated, delivery occurred within the stipulated time

frame. [redacted] should submit a claim for consideration by visiting the

Resources section of our website and filling out the form in the Claims/

Complaints section. Thank You.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not been refunded enough to cover all loss and damage I received because of Available Movers. Available Movers is saying all I have to do is file a claim, but what they are not telling you is that I was forced to sign a form (by [redacted]) stating that I would not file a claim against A.M. If they gave me $409 (that they mentioned earlier). [redacted] told the mover to inform me that if I did not sign the form, I would not get anything back. I was told that a lot of customers of A.M. have tried to get refunded for damage of property, and that [redacted] never gives refund.

I have not received a refund to cover all the loss and damage that I received because of Available Movers. A. M. Keep saying that all I have to do is file a claim, but what they are not telling you is that when my furniture was delivered damaged, and I demanded a refund, I was forced to sign a form saying that I would not file a claim against A.M. [redacted] said he would give me one of my money orders back ($409) only if I sign the form stating that I would not file a claim against A.M. He said that if I did not sign the form, I would not get anything back. I signed the form, and was given the $409 m.o. back. I asked for more money back because $409 did not cover everything, but [redacted] refused.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I hired the company to move me from Staten Island to NJ in August. I was informed by [redacted] who answered the phone to give him the "big ticket" items which I did and specifically told him at time of booking that I was not sure on the amount of bins/boxes as I was not fully packed yet. He said no problem it is the big items he was more concerned with and gave me a price of $1,064 which was to also include 4-5 wardrobe boxes for our clothes. I told him also that I was not sure of closing date yet and it might change and he said no problem we will accomodate you etc. Well my closing was changed to September and when I called to give an alternate date they were not able to accomdate me for the days I wanted and I had to move on a day that was not what I preferred. When I called to book the new date, the person who picked up the phone told me that he had no notes about wardrobe boxes being included and to call back tomorrow when [redacted] was in. [redacted] called me the following morning and also said he doesn't recall saying that he would include them and would give me 2 and charge me $20 total for other 3. As he would not keep his word and I had to get them to move my clothes. He also told me that I would be e-mailed a new contract showing this and updated date etc. Well, I never recieved any e-mail with the update to agree upon and when the movers arrived at my house the "foreman" looked around and told us the move would cost over $2,000 and the charge for the wardrobe boxes was $65 and he doesn't know where [redacted] got his price from he didnt have anything on the paper to note that. I was very upset as you can imagine and told them we can see if the estimate goes up a little bit, but not $1,000. It is unacceptable and a typical bait and switch operation at which they think you are at their mercy bc you have to move...well I told them to leave and immediately called my credit card to dispute the required $200 deposit I had to make at booking and informed them about what happened and filed a dispute. They tried calling me and tried renegotiating, but I was so disheartened and no longer had trust in the company to move me. A proper way to quote a move is to come to the location prior to giving the quote and assessing the move yourself. That is their business and it is completely unaccepable for a quote to be off over $1,000 when I gave them all of the "big ticket" items as asked when booking. A company should not be allowed to practice in the manner, as it is unfair to the customer.Desired Settlement: I want the deposit to be credited to my card immediately, as they did not perform the service requested and their contract was inaccurate and misleading and a updated one was never even sent to me for the actuall move date.

Business

Response:

Dear Revdex.com.,

Please note that Available Movers & Storage is MORE than WILLING to fully investigate in trying to better comprehend and validate all customer claims / complaints against our company.

It is important to remember that as per company TERMS AND CONDITIONS of which the customer fully signed and agreed, in the unlikely event that a customer realizes that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, all customers FULLY understand that they MUST initially give the service provider (Moving Company) the FIRST RIGHT to fully investigate and respond in writing with a resolution to their issues.

Rest assure that if and upon a full investigation through [redacted] (Company Legal Claims Processing Agent) we can validate that the customer claims / complaints against the company is true and accurate, the company will compensate the customer in accordance to their coverage and will insure a fair resolution their issues.

Please note that as of today [redacted] records clearly shows that the customer NEVER followed the company’s set procedures about filing a claim / complaint, rather instead decided to contact the Revdex.com directly, which was not part of our original agreement and therefore a CLEAR breach of contract.

Please advise the customer to contact our Claims and customer retention Processing Company at [redacted] or Mail their inquiry to[redacted].

The customer MUST understand that [redacted] cannot validate any of his / her complaints unless they are willing to cooperate and provide valuable information to better understand and validate their issues against the company.

We strongly believe that with a mutual consideration we can easily reach an understanding and keep the relationship between all parties in good standing.

Very Truly,

[redacted] - Available Movers & Storage, Inc.

Review: Available Movers started providing inferior service immediately after the got my credit card information. My belongings were scheduled to be picked up on Sunday Jan 6th and on Saturday evening I was informed that my belongs would not be picked up until Monday because the driver was 5 hours away in Flint, Mi, Flint is one hour from where I live, I was then told the truck broke down, I said get a new truck I was then informed it was the impending bad weather. I paid a premium because I wanted my belongings picked up two days after I made the reservation and on a Sunday. My belongings did not get picked up until Wednesday. With having to wait the extra time and calling customer service every day until my calls got "accidently disconnected" I was told after delivery I could discuss getting a partial refund or some compensation by [redacted] who helped me book the move. When the movers arrived nobody could give any kind of time table as to about how long it would take or anything. Nobody knew anything. [redacted] the [redacted] of some department (so he said) said he would help me and try and get things expedited and he was the least helpful of all. I called every single day for weeks to try and get some information and got none. I called so often my calls would get hung up on, I got transfered from department to department to department, everything. On friday I received an email which said my belongings would arrive in 2-4, I responded with an email asking 2-4 business days or just days. Once again nobody responded. When the movers arrived they accepted my credit card for the outstanding balance and After they swiped and processed my card, I was then told there was a fee for using a credit card. I told them I wanted back my fee because I was not informed of it before my transaction. They told me I had to contact the moving company the next businees day to get back the fee. I contacted the moving company which told me I had to file a dispute which could take up to 180 days. I contacted the [redacted] again regarding getting back some of my cost due to poor customer service and not picking up when they were suppose to and I was told I needed to file a dispute for that. I was then informed by my association that the movers put a hole in the wall which fits perfectly with the feet of my couch. I called to see about getting reimbursed for that and was told I need to file a claim, but I was only allowed to file one claim. This is not accpetable. I am still contacting them trying to recoup some of my funds but keep getting the run around. I am determined to get some of my funds back because this is NOT acceptable.Desired Settlement: I am not asking for a full refund, I am looking for the $150 back I had to pay for the hole in the wall, I am looking for the 20% charge that my credit card was charged for being swiped upon delivery and im looking for $300 dollars back for the poor customer service for not picking up my belongings on time for leaving me hanging for three extra days, for the premium I paid to have my belongings picked up on a Sunday and in a rush and not having either of those things done. Nobody has tried to work with me or communicated anything to me.

Business

Response:

Company Respond to Revdex.com Case # [redacted] – [redacted]

Review: I hired these crooks to move my belongings from ** to **..they gave me a quote of $1600.. they loaded everything I own on a truck and drove away.. the next day they sent me an email informing me that they would not deliver my items unless I paid an additional $3800 iin cash..they held my shipment for nearly a month.. my child and I were forced to spend hundreds of dollars for a hotel and food and clothing..finally after many filed complaints with the [redacted]...the police and the [redacted].. they were forced to deliver my items ..they stole and broke over $1000 worth of belongings and family heirlooms..to this day I have received no reimbursement..I have documention proving everything I state here I will forward these documents to anyone who requests them [redacted]Desired Settlement: I WANT TO BE REIMBURSED FOR STOLEN AND DAMAGED MERCHANDISE and reimbursement of added charges tribal bill

Business

Response:

Thank you for forwarding this complaint to our attention. [redacted] utilized the services of AvailableMovers almost one year ago. [redacted] received an estimate in good faith basedupon a list of inventory [redacted] provided to the relocation consultant. Thelist [redacted] provided consisted of 51 items. The actual inventory documentedon the date of service showed 134 items where consigned to the carrier. [redacted] also required packing services provided by the carrier. [redacted]’s quote increased because shippedmore items then she had disclosed during the estimate. [redacted] was present at the time of the pickup and signedall applicable documentation including the bill of lading which disclosed thecost of the service reflecting the added inventory and services. The estimate [redacted] accepted indicated a deliverywindow of up to 21business days from the first date she would be available toreceive the shipment. [redacted] indicated January*, 2014 as the first date shewould be available to receive delivery and the shipment was delivered onJanuary**, 2014 within 4 business days. [redacted] misrepresented the time ittook to deliver the shipment. [redacted] never notified our office that any items weredamaged or missing from her shipment nor is there any indication of damaged ormissing items on the Descriptive Inventory signed by [redacted] on January**,2014 when the shipment was delivered. Per the terms of the contract and federal law, [redacted] had 9 monthsfrom the date her shipment was delivered, to file a claim. Available Movers has no record that [redacted]ever filed a claim in our office or with our claim administrator. [redacted] shipped additional items which resulted in ahigher cost for service. There is no indication items were damaged or missingon the descriptive inventory signed by [redacted] never notified usof any damaged or missing items not did she submit a claim as required byfederal law.

Review: I contracted AM&S in February to move my wife's furniture fro her apartment in Brooklyn to our new apartment in Woodsburgh. It was made clear over the phone and was acknowledged that the move had to be completed by 5PM since the new apartment was a co-op and has strict move-in rules. When the movers showed up at 3PM, I sent them away since they did not honor our agreement and since there was not enough time to finish the move in time. I contacted the owner and asked nicely for a refund, but he refused.Desired Settlement: I would like a credit of $200 to be applied to my American Express card that I used to place the deposit for the failed move.

Business

Response:

Dear Revdex.com.,

This is response to Case # [redacted] – [redacted]. Please note that upon close investigation the succeeding decision has been rendered.

The case mentioned above was brought to our attention and for our care. We realized that the company didn't get the proper chance to respond and rebuttal the customer’s allegations and complaints. We strongly believe that with the information we have, we can easily show and verify that all the allegations and complaints against the company are baseless and with no ground.

As per company terms and conditions, which were fully explained prior to the customer’s move date, once a customer’s move is complete, and they realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't receive, they MUST initially give the company the first chance to fully investigate and respond to the issue in order to resolve it in a fair matter.

To register customer complaints, they must log on to www.MovingClaims.net. When entering the site please click on “Filling a Claim” tab to start the claim process by providing vital information about the move and the reason for filing a claim.

As of today our records clearly shows that the customer NEVER followed the company’s set procedures about filing a claim, rather instead decided to contact the Revdex.com directly, which was not part of our original agreement.

Very Truly,

[redacted] - Available Movers & Storage, Inc.

I had less than a week to find a company to help me move out of state. I came across an ad for Last minute moves on a Wednesday and was put in touch with a rep from Available movers. The rep that contacted me gave me one of the lowest quotes I had received and told me they would be at my place on Saturday.

The movers called me to let me know when they would be there and the experience from start to finish was stellar!!

When I heard the news that my job was confirmed, my immediate concern was how I could move my cheap furniture, which is already worn out. I called a few friends for help and they all suggested that I should hire available movers to do the job. I was quite skeptical thinking that not even god could move furniture in such terrible state all the way without destroying them completely. But I was very gladly proven wrong by these very capable movers. They took on the job in strides and when the delivery van pulled up in front of my new home, I found all my crappy furniture safe and sound. I don’t know how they managed to do it but I really don’t care about that.