avalon mobile home community

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowThis is the fourth time someone from AutoMax has claimed "the check is in the mail" or similar Previously, Mr [redacted] claimed that he would deliver the check himself, then that a runner from Automax would deliver it, and then that it had been mailed One excuse was that the owner was unavailable for days to sign the check Today's mail (May 24, 2016) arrived a few minutes ago, and there was no check from AutoMax The [redacted] Postal Service is not so incompetent that they are unable to deliver mail allegedly sent ten days ago.Excuses and continued verbal claims by AutoMax do not settle this matter An AutoMax check payable to me in the amount of $delivered here is a step forward toward resolution And when the check is actually cleared by my bank, the matter will be closed Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedTo date I have received no funds from the company in an effort to resolve this disputeThank you Regards, [redacted]

Our Sales Manager [redacted] has tried to call this customer, there was not a return call from Mr *** The service record from our facility was mailed out We do not have a copy of the VW warranty as it follows the VIN number and will be honored at a [redacted] Dealership Again, we will provide a key and owners manual at cost Please stop by the service department and order themThank you

Mr [redacted] was in our office on March 21, He was given $and signed the appropriate paperwork to have his vehicle paid off We issued a payoff check to Fifth 3rd bank on March 22, Additionally, we have mailed out a check in the amount of $to repay his first payment and the inspection stickerThank you [redacted] Controller

Our company did not make hard credit inquiries, we made inquiry to each credit reporting agency(there are 3), which is standard in our industry, this standard inquiry will not lower Mr***s credit score Mr [redacted] was provided with a limited use warranty which he signed As this vehicle is used we do not have the ability to provide prior service records, we do not have them The vehicle passed a state inspection, which means that it is in safe condition.The vehicle was not purchased or sold with a spare key or a vehicle manual, we would be able to provide them to Mr [redacted] at our cost Unfortunately, during the purchase process not everything goes as quickly as we would hope, which is why we delivered the car the next dayI hope that this resolves the complaint

We issued refund check # [redacted] on May 13th, it was signed and mailed to [redacted] ** [redacted] on May If Mr [redacted] has not received the refund check by May 27th, I will put a stop payment on that check and reissue a new check.I apologize for the inconvenience I can be reached at [redacted] ext ***Thank you [redacted]

Again, we have Company provided We Owes that are signed by the customer the Manager and the Sales Person, if we were going to provide a second key, it would be on We Owe We have offered to obtain a key at cost, we cannot pay for a key that was not agreed to at the time of the sale by the Management and signed by the customerPlease let me know if you would like us to order a key for you at cost? Thank you [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I never told the dealer or serves manger I was happy or everything was all set Front consol is still not fixed and truck is still leaking from the front How can I be happy when it will be my 7th or 8th time going back to the dealer sense I bought this truck Regards, [redacted]

The General Manager [redacted] has spoken with Mr***, they have resolved to register the vehicle in his Company's name Mr [redacted] will contact the Revdex.com when his vehicle has been registeredThank you [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [The salesperson who wrote the note is [redacted] ***, his desk is in the second row close to the window and next to another salesperson ***I was surprised that the manager replied to Revdex.com that he/she doesn't know this salesperson and intents to mislead that the note was fake noteHere I want to emphasize again, [redacted] was the salesperson who gave me one set of key and wrote the note on the same dayHe promised his colleague would mail another set of key to me, I was so lucky that I kept this note as an evidence] Regards, [redacted] ***

I have reviewed the handwritten note and it was not written by anyone in our company, We have a very clear process when it comes to promising customers items at the time of the sale, it is called a We Owe and it is given to every customer after the purchase of a vehicle and it is signed by the customer the salesperson and the sales managerWe did not have a spare key for this vehicle, it was not promised at the time of delivery and unfortunately I cannot give one to Mr*** I can offer to sell one to him for cost We would also reimburse him for his inspection sticker, he just needs to send a copy of the inspection reportThank you [redacted] Manager

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
TO CLARIFY, I did finally receive the TV, but I had to pick it up from the Framingham location miles from where I live because they REFUSED to ship it to my house, even after asking politelyOf course it was BROKEN when I opened it, so I had to exchange it for a new one at *** ***At least it's over now
Regards,
*** ***

The State of Massachusetts require that sales tax is paid on the Doc Fee, our Doc Fee is $599, Mr *** is correct the sales price was $22,however he was told that the State of Massachusetts requires sales tax be paid on the total sales price plus doc fee, $@ 6.25% is
$1412.44. As far as promising a second key, and writing that we would provide a second key, that just isn't true, this is a used vehicle, if we have a second key we will give that to the customer, but second keys are very expensive. I have attached the signed WE OWE which is the standard form that we write out and sign along with the customer so that there aren't any misunderstanding regarding promises. As far as any mechanical issues Mr*** needs to call the service department and make an appointment, there is a Limited Used Vehicle Warranty that is mandated by the State of Massachusetts he has days or miles for safety issues on his vehicle.I can be reached at 508-370-9600 ext *** Thank you*** ***ControllerAutomax Preowned

I apologize for responding to this so late, I have been out on Medical leave since Dec 7.I have left a message for *** to send me the invoice for the rental and I will reimburse her, I also apologized to her for the oversight.Thank you*** ***

We have spoken with Mr*** as his vehicle was fixed and returned to him on June 15. He told our service manager *** *** that he was happy and that his truck was fixed. He also stated he didn't file a complaint with the Revdex.com and that his girlfriend may
have on his behalf but he had no issues as of today. Thank you *** ***ControllerAutomax Preowned

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. This is the fourth time someone from AutoMax has claimed "the check is in the mail" or similar. Previously, Mr *** claimed that he would deliver the check himself, then that a runner from Automax would deliver it, and then that it had been mailed. One excuse was that the owner was unavailable for days to sign the check. Today's mail (May 24, 2016) arrived a few minutes ago, and there was no check from AutoMax. The ** Postal Service is not so incompetent that they are unable to deliver mail allegedly sent ten days ago.Excuses and continued verbal claims by AutoMax do not settle this matter. An AutoMax check payable to me in the amount of $delivered here is a step forward toward resolution. And when the check is actually cleared by my bank, the matter will be closed. Regards,
*** ***

I have spoken with *** and we have both apologized and refunded her $

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

Good Morning,We have been working with this customer to resolve the issues as quickly as possible for the customer. The customer informed us about the inspection issues yesterday afternoon and during that conversation we requested that the customer provide a list of the issues that is holding
up his inspection on the vehicle. As soon as the customer forwards the list of issues to our General Manager we will have this matter completely resolved for all of us.*** * ***, CFO