Avalon Mobile Home Park

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below attached is my statement with my name from my bank account where the money came out 11/posted 11/09/using my debit card.So where is it fraud and why was funds "available" when I set up payments on their bill-pay if they never receivedThey did not cancel payments or let me in to cancel billpay when they closed accountNow I'm being charged returned fee from merchants I paid because of their negligence Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Please find the attachment for the response to the complaint Thank you, ComplianceDear ***:Please allow this letter to serve as a response to the complaint that you lodged against BofI Federal Bank (“the bank") with the Revdex.com (Revdex.com) and the Office of the Comptroller of the Currency (0CC).On November 12, 2015, your checking account was funded with a $transfer from a credit cardOn November 16, we received notice that the $transfer to open your account was declined as “not authorized/fraud" from the credit card company, At that time, the bank made the decision to shut down all services on your accountYour account was closed once the fraudulent return was processed on November 18, 2015.As you are aware, you spoke with our customer service representative on November 16th and were informed that your account would be closed on November 18th 2015.Please feel free to contact us if you have any other questions.Sincerely, [redacted] FVP/ Retail Compliance Manager

Please refer to attached document.This email is to acknowledge receipt of your correspondence from [redacted] (ID # [redacted] )Bofi Federal Bank takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response has been emailed directly to the consumer on February 12, 2016.In order to protect consumer privacy, we are unable to provide you with the detailsIf you have any questions or concerns, I may be reached at [redacted] x***.Sincerely, [redacted] Compliance Officer

January 6, 2017This email is to acknowledge receipt of your correspondence from [redacted] # [redacted] Bof Federal Bank takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response has been emailed directly to the consumer on January 6, 2017.In order to protect consumer privacy, we are unable to provide you with the detailsIf you have any questions or concerns, I may be reached at [redacted] Sincerely, [redacted] Compliance Officer

March 20, 2018This email is to acknowledge receipt of your correspondence from Ali Mahrous, ID# [redacted] [redacted] takes consumer feedback very seriouslyWe have fully reviewed this matter anda detailed response has been emailed directly to the consumer on March 20, In order toprotect consumer privacy, we are unable to provide you with the details.In the event the customer has executed an Authorization for Release of Account Information to andby the Revdex.com (Revdex.com), we will still be unable to provide you with the details as theconsumer cannot waive the bank’s right to confidentialityIf you have any questions or concerns, Imay be reached at (877) 247-8002.Sincerely,Compliance Team [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We never have received any correspondence from your company relating to our complaintPlease send it directly to me if you would please Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I did see the letter that B of I sent the Revdex.comHowever, they never sent me any emails relating to the matter nor have they called me Regards, [redacted]

May 10, 2017This email is to acknowledge receipt of your correspondence from [redacted] ID# [redacted] Bof Federal Bank takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response has been emailed directly to the consumer on May 10, 2017In order to protect consumer privacy, we are unable to provide you with the detailsIf you hav any questions or concerns, I may be reached at ###-###-####-Sincerely, [redacted] Compliance Officer

Please refer to attached document.This email is to acknowledge receipt of your correspondence from [redacted] (ID # [redacted] )Bofi Federal Bank takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response has been emailed directly to the consumer on February 26, 2016.In order to protect consumer privacy, we are unable to provide you with the detailsIf you have any questions or concerns, I may be reached at [redacted] x***.Sincerely, [redacted] Compliance Officer

Please refer to attached document.This email is to acknowledge receipt of your correspondence from [redacted] ID # [redacted] BofI Federal Bank takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response has been emailed directly to the consumer on April 7, 2016.In order to protect consumer privacy, we are unable to provide you with the detailsIf you have any questions or concerns, I may be reached at [redacted] x***.Sincerely, [redacted] Compliance Officer

This email is to acknowledge receipt of your correspondence from *** * *** # ***Bofi Federal Bank takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response has been emailed directly to the consumer on July 19, 2016.In order to protect consumer privacy, we are unable to provide you with the detailsIf you have any questions or concerns, I may be reached at *** x***.Sincerely,*** *** Compliance Officer

Please refer to attached document.September 25, 2015This email is to acknowledge receipt of your correspondence from *** ***#***Bofi Federal Bank takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response has been emailed directly to the
consumer on September 25, 2015.In order to protect consumer privacy, we are unable to provide you with the detailsIf you have any questions or concerns, I may be reached at *** ***

Please refer to attached document.This email is to acknowledge receipt of your correspondence from *** *** #***Bof Federal Bank takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response has been emailed directly to the consumer on June 14, 2016.In
order to protect consumer privacy, we are unable to provide you with the detailsIf you have any questions or concerns, I may be reached at *** x***.Sincerely, *** *** Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Please refer to the attached letter.Dear *** ***,*** *** *** mailed to you a year-end Fair Market Value statement in January of at the address on record at *** *** *** ** *** *** ** ***To date we have not received the item returned by the US Postal Service, leaving
us to assume that it was in fact delivered.We received your request for a duplicate year-end Fair Market Value statement through our Online Banking platform on February 27, The Fair Market value statement was not available immediately upon your login to Online Banking because you had only just registered for Online Banking access on February 12", Had you registered for Online Banking access prior to December of you would have had the Fair Market Value Statement available through Online Banking as well as have avoided a $charge for printing and mailing the formGoing forward you will not be charged this fee, as you will receive all Fair Market Value statements through Online Banking.While the year-end Fair Market Value statement is not immediately available to you through Online Banking, you can access your account information and transaction historyThis can be printed and provided to your new IRA Custodian as proof of accountPlease also note, that there is no IRS requirement that precludes your new IRA Custodian from submitting a transfer request without a copy of a Fair Market Value Statement.During this time of year we do experience a significantly larger amount of requests, mainly for duplicate tax forms and year end statementsThis results in delayed service times, for which weapologizeEven outside of this time of year, Same day Service is never promised.Your year-end Fair Market Value statement is attached, and a duplicate is being provided to you through our Online Banking Secure Message feature today, V*** *** ***VP, Retirement ServicesCC Revdex.com

Please refer to the attached letter

Revdex.com:
I do not agree with their emailThis is a lot of money that I paid for something and never receivedI cannot believe that my money card will not give my money back to meIf so, I will contact the media regarding this matter.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

May 18, 2017This email is to acknowledge receipt of your correspondence from *** *** ID#***Bof Federal Bank takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response has been emailed directly to the consumer on May 18, 2017In order to protect consumer privacy, we are unable to provide you with the detailsIf you hav any questions or concerns, I may be reached at ###-###-####-Sincerely,*** ***Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***