Avalon Mobile Home Park

Please refer to attached document.This email is to acknowledge receipt of your correspondence from [[redacted] # [redacted]]. Bofi Federal Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on March 7,...

2016.In order to protect consumer privacy, we are unable to provide you with the details. If you have any questions or concerns, I may be reached at [redacted].Sincerely,[redacted]Compliance Officer

Dear Mr. [redacted]:We are in receipt of your letter to the Revdex.com and appreciate the opportunity to provide this response.Our records indicate that your application for a new account was completed and submitted to us on March 4, 2016. From there, we conducted due diligence on your company, signers, and industry. Since we rarely meet our clients in person, our due diligence must necessarily be thorough and findings must be within the bank's risk tolerance in a combination of up to eight criteria (for example: credit risk, market risk, compliance risk, transaction and operating risk, reputation risk, interest rate risk, etc.).After careful deliberations on your application, our decision concluded that your banking relationship posed potential risk beyond our tolerance. There was not one single factor or area that led to our decision. Rather, it was a combination of the information available to us as it pertained to our risk management criteria and thresholds that resulted in our decision.I understand that we communicated that decision with you on or about May 10, 2016. While that process took longer than we normally resolve, it was lengthened by the discussions required and by our banker's advocating on your behalf. While I stand by our decision to forego a banking relationship with you, I regret that we were not quicker to communicate that with you.I am happy to hear that you have established a new banking relationship and I apologize for any inconvenience that we may have caused you. Please contact me direct at [redacted] if you wish to discuss this matter further.Sincerely Yours,[redacted]FVP, Business Banking

May 10, 2017This email is to acknowledge receipt of your correspondence from [redacted] ID#[redacted]. Bof Federal Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on May 10, 2017In order to protect...

consumer privacy, we are unable to provide you with the details. If you hav any questions or concerns, I may be reached at ###-###-####. -Sincerely,[redacted] Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We never have received any correspondence from your company relating to our complaint. Please send it directly to me if you would please.
Regards,
[redacted]

Please refer to attached document.This email is to acknowledge receipt of your correspondence from [redacted]lD # [redacted]. BofI Federal Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on May 17,...

2016.In order to protect consumer privacy, we are unable to provide you with the details. If you have any questions or concerns, I may be reached at [redacted].Sincerely,[redacted] Compliance Officer

April 25, 2017This email is to acknowledge receipt of your correspondence from [redacted]. Bofi Federal Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on April 17, 2017.In order to protect...

consumer privacy, we are unable to provide you with the details. If you have any questions or concerns, I may be reached at ###-###-####.

May 2, 2017This email is to acknowledge receipt of your correspondence from [redacted]. Bof Federal Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on May 2, 2017.In order to protect...

consumer privacy, we are unable to provide you with the details. If you have any questions or concerns, I may be reached at ###-###-#### [redacted].Sincerely,[redacted] Compliance Officer

Please refer to attached document.This email is to acknowledge receipt of your correspondence from [redacted]. BofI Federal Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on March 16,...

2016.In order to protect consumer privacy, we are unable to provide you with the details. If you have any questions or concerns, I may be reached at [redacted].Sincerely,[redacted] Compliance Officer

Please refer to attached document.This email is to acknowledge receipt of your correspondence from [redacted] (ID #[redacted]). Bofi Federal Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on February 12, 2016.In order to protect consumer privacy, we are unable to provide you with the details. If you have any questions or concerns, I may be reached at [redacted] x[redacted].Sincerely, [redacted] Compliance Officer

The accounts are under my previous name [redacted]. For some reason they have an issue with my legal name change even with court document, new social security card, and divers license. They have now allowed me access to the accounts. As long as I am able to transfer/withdrawal my money out the issue I have with this Bank will be over. My account numbers are [redacted] and [redacted]. I have transferred the money from my savings account ([redacted]) into the checking account and have written a two checks and deposited them into my new checking account at [redacted]. Once the checks have cleared and interest has posted to the BofI accounts I will pull the remaining monies out and close the accounts. Again, thanks for being there when customers have issues.[redacted](Formally [redacted])