Avalon Mobile Home Park

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thursday, October 19, 2017This email is to acknowledge receipt of your correspondence from *** ***, Complaint ID***BofI Federal Bank takes consumer feedback very seriouslyWe have fully reviewed thismatter and a detailed response has been emailed directly to the consumer on October
19, Inorder to protect consumer privacy, we are unable to provide you with the details.In the event the customer has executed an Authorization for Release of Account Information to andby the Revdex.com (Revdex.com), we will still be unable to provide you with the details as theconsumer cannot waive the bank’s right to confidentialityIf you have any questions or concerns, Imay be reached at (877) 247-8002.Sincerely,Compliance TeamBofI Federal Bank

Please refer to attached document.This email is to acknowledge receipt of your correspondence from *** *** (ID #***)BofI Federal Bank takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response has been emailed directly to the consumer on
November 24, 2015.In order to protect consumer privacy, we are unable to provide you with the detailsIf you have any questions or concerns, I may be reached at ***x***.Sincerely,*** *** *** ***

May 1, 2018This email is to acknowledge receipt of your correspondence from *** ***, Case ID #***.BofI Federal Bank takes consumer feedback very seriouslyWe have fully reviewed this matter anda detailed response has been emailed directly to the consumer on May 1, In order to
protectconsumer privacy, we are unable to provide you with the details.In the event the customer has executed an Authorization for Release of Account Information to andby the Revdex.com (Revdex.com), we will still be unable to provide you with the details as theconsumer cannot waive the bank’s right to confidentialityIf you have any questions or concerns,we may be reached at ###-###-####.Sincerely,Compliance TeamBofI Federal Bank

September 19, 2017This email is to acknowledge receipt of your correspondence from *** ***, Case ID ***BofI Federal Bank takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response has been emailed directly to the consumer on September 19, In
order to protect consumer privacy, we are unable to provide you with the details.In the event the customer has executed an Authorization for Release of Account Information to and by the Revdex.com (Revdex.com), we will still be unable to provide you with the details as the consumer cannot waive the bank’s right to confidentialityIf you have any questions or concerns, we may be reached at ***.Sincerely,Compliance Team BofI Federal Bank

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Good day. I have received a response from the company. Based on their response, please consider the matter resolved. Thank you so very much for your help. Certainly you played a key role in helping me to get a resolution! Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
attached is my statement with my name from my bank account where the money came out 11/08 posted 11/09/15 using my debit card.So where is it fraud and why was funds "available" when I set up payments on their bill-pay if they never received. They did not cancel payments or let me in to cancel billpay when they closed account. Now I'm being charged returned fee from merchants I paid because of their negligence.
Regards,
[redacted]

Please refer to attached document.This email is to acknowledge receipt of your correspondence from [redacted] ID # [redacted]. BofI Federal Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on March 28,...

2016.In order to protect consumer privacy, we are unable to provide you with the details. If you have any questions or concerns, I may be reached at [redacted] x[redacted].Sincerely,[redacted] Compliance Officer

Please refer to attached document.This email is to acknowledge receipt of your correspondence from [redacted] (ID #[redacted]). Bofi Federal Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on February...

26, 2016.In order to protect consumer privacy, we are unable to provide you with the details. If you have any questions or concerns, I may be reached at [redacted] x[redacted].Sincerely,[redacted] Compliance Officer

BofI Federal Bank's response was emailed to you on Tuesday, May 17, 2016 at 3:15p to the email address of [redacted], which you provided with your initial complaint to the complaint.  The email was sent from [redacted].  Please check your spam and junk folders to ensure the email was not diverted to one of those folders.  If you are still unable to locate the email, please contact the bank using the [redacted] email and another copy of the original email will be sent to you.  Thank you.

Please refer to attached document.June 15, 2015This email is to acknowledge receipt of your correspondence from [redacted]. BoflFederal Bank takes consumer feedback very seriously. We have fully reviewed this matter and adetailed response has been emailed directly to the consumer on June...

15, 2015.In order to protect consumer privacy, we are unable to provide you with the details. If you haveany questions or concerns, I may be reached at [redacted].Sincerely,[redacted]Compliance Officer

January 6, 2017This email is to acknowledge receipt of your correspondence from [redacted] #[redacted]. Bof Federal Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on January 6, 2017.In order to...

protect consumer privacy, we are unable to provide you with the details. If you have any questions or concerns, I may be reached at [redacted]Sincerely,[redacted] Compliance Officer

Please find the attachment for the response to the complaint.  Thank you, ComplianceDear [redacted]:Please allow this letter to serve as a response to the complaint that you lodged against BofI Federal Bank (“the bank") with the Revdex.com (Revdex.com) and the Office of the Comptroller of...

the Currency (0CC).On November 12, 2015, your checking account was funded with a $100.00 transfer from a credit card. On November 16, 2015 we received notice that the $100 transfer to open your account was declined as “not authorized/fraud" from the credit card company, At that time, the bank made the decision to shut down all services on your account. Your account was closed once the fraudulent return was processed on November 18, 2015.As you are aware, you spoke with our customer service representative on November 16th 2015 and were informed that your account would be closed on November 18th 2015.Please feel free to contact us if you have any other questions.Sincerely, [redacted] FVP/ Retail Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will...

consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

In order to fully respond to this complaint, more information is needed.  We are unable to locate the customer's record(s) with the information provided in the complaint.  It would be most helpful if the customer contacted BofI Federal Bank at [redacted] so that we may further...

investigate this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will call the number the Bank provided. I have been granted access to my accounts so I can pull my money out. Below is a message they sent me through their website so I was unable to read it until they allowed me on line access to my accounts.In accordance with your Deposit Account Agreement with BofI Federal Bank, please be advised that we have elected to close the Account(s).In order to provide you with sufficient time to procure alternative banking services, the effective date of the closing will be 30 days from the date of this letter.Upon expiration of this 30 day period, the Account(s) will be automatically closed and all related services terminated. We suggest that you stop making deposits to and stop writing checks against your account at this time.If there remains a balance in the Account after all outstanding transactions have cleared, we will send you a check for the balance (less any outstanding fees, service or other charges) to the address  listed above.Please ensure to make other arrangements for any automated transactions such as direct deposits and prearranged Ach credits and debits.Please do not hesitate to contact us if you should have any questions concerning this letter. Sincerely, BofI Federal Bank
Regards,
[redacted]

Please refer to attached document.This email is to acknowledge receipt of your correspondence from [redacted] ID # [redacted]. BofI Federal Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on April 7,...

2016.In order to protect consumer privacy, we are unable to provide you with the details. If you have any questions or concerns, I may be reached at [redacted] x[redacted].Sincerely,[redacted] Compliance Officer

March 20, 2018This email is to acknowledge receipt of your correspondence from Ali Mahrous, ID# [redacted].[redacted] takes consumer feedback very seriously. We have fully reviewed this matter anda detailed response has been emailed directly to the consumer on March 20, 2018. In order toprotect...

consumer privacy, we are unable to provide you with the details.In the event the customer has executed an Authorization for Release of Account Information to andby the Revdex.com (Revdex.com), we will still be unable to provide you with the details as theconsumer cannot waive the bank’s right to confidentiality. If you have any questions or concerns, Imay be reached at (877) 247-8002.Sincerely,Compliance Team[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did see the letter that B of I sent the Revdex.com. However, they never sent me any emails relating to the matter nor have they called me.
Regards,
[redacted]