Avangate

Initial Business Response / [redacted] (1000, 5, 2014/03/13) */ Dear ***, Thank you for your message We were able to identify an order under your name and billing informationPlease find the details below: Order Reference #XXXXXXXX Website: http://www.blazingtools.com Amount: USD EMAIL: [redacted] @hotmail.com Product(s): x Perfect Keylogger for Mac + Password [redacted] A Order status: Processed and delivered (2014-02-07:49:GMT+1) This was not an automatic renewal, but a manual order made on http://www.blazingtools.comThe invoice and the software licensing information were delivered to [redacted] @hotmail.com If you need any further details, our Support Line is available 24/When being asked for the order reference number, please enter XXXXXXXX Thank you The Avangate Team

For about three or four years, now in 2015, I've used the iObit software sweet to keep my laptop in good shapeCompared to my mother's, the exact same model, it doesn't have ridiculous issues with slow loading web pages or having persistent malwareMy computer is especially in good shape considering how little Sony seemed to care about their Vaios in the end, in 2011, the year in which my laptop came out, but I digress I thought about the renewal process, and by the way they do commit to sending their auto-renewal reminders [I check my email daily], and wondered to myself, "Wait a minute, I've used these guys for a while, now, and I've never even looked into if they were [redacted] ." So I looked Turns out they're ranked A+ by the Revdex.comHeh, go figure Never had any issues ever, was always reminded of my auto-renewal, and even when I didn't commit to test them out, I wasn't hassled with email offers or called or debited in error These guys are good, so I felt like speaking on it Good day

Initial Business Response / [redacted] (1000, 5, 2015/01/10) */ Dear [redacted] , I am sorry to hear about your loss Avangate solely manages the eStore for www.unioptimizer.com, ensuring a safe payments system for their customers Our system shows you have contacted our Customer Support directly and a refund has been approved on XXXX-for the USDThis amount should be updated on your PayPal account within a couple of daysRest assured, no other charges will be attempted for this account Wishing you a lovely day, [redacted] C Avangate Customer Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/01/12) */ 1-9- Sent via email: I have received a full refund from Avangate for the questionable purchase and also the automatic renewalThank you very much for your help to resolve this issue Mrs [redacted] E***

Initial Business Response / [redacted] (1000, 5, 2014/06/25) */ Dear Paul, We apologize for receiving the baCD in an inoperative form You will be contacted by one of our representatives within the next hours (to [redacted] @mindspring.com) in order to provide you with a replacement CD free of cost Regarding the refund, I have sent a refund notification to [redacted] and have informed them of your requestOnce we get the authorization from them (no longer than business days) the duplicate order will be refunded to you MasterCard In case you need further assistance regarding the CD and the refund, please contact our 24/Shopper Support Line using the details below: http://www.avangate.com/contact-us/ Sincerely, [redacted] R Customer Service Manager

Initial Business Response / [redacted] (1000, 5, 2015/02/01) */ Dear [redacted] , I am sorry for your inconvenience Please be aware that Avangate solely manages the eStore for www.highstermobile.comWe do not manufacture, sell, nor offer any technical support for the products offered on their website You have placed indeed two orders for Highster Mobile Pro Edition, order reference numbers XXXXXXXX and XXXXXXXX, for USD each, however, our records show you have not yet contacted our Support Team regarding either of the two purchases I have applied a full refund for the order reference number XXXXXXXX and the amount will show up in your PayPal account balance within the next couple of daysUnfortunately, for the order reference number XXXXXXXX we are unable to process a refund at the moment, as a dispute has been open with PayPalWhenever you open a dispute, an investigation is opened by the issuer (in your case PayPal), who also manages the refund processYou may either proceed with the dispute or your may close it and Avangate will handle the refund directly Best regards, [redacted] C Avangate Customer Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello, I can confirm one refund, the other one still waiting and the account was closed I contacted customer support on December XXXX XX:XX PM for booth keys Once I got the second refund or an working app will agree to close the complaint Thanks! PD Last response to them: [redacted] Dear [redacted] As you can see, we are searching for a "Working App", Your 10d "satisfaction" period it's about that Our issue it's about a non working offered software, common called "non received service" If you offer something that don't works, then you are selling a "fraudulent product"...example a Car that don't turns on...or a phone that never was able a call because the battery it's bad Please understand that we tried to put this working with licenses and different phones, but your customer service was unable to help because the software have a bug that another company resolved in other phones we own We see options Fix the app Refund We will be happy if you can fix it...if not, there is no options to start a complaint process with Paypal and/or our Legal Department because sell a non working software And FYI, if you fix it, we can buy more licenses for the company stuff Please, review it with good faith and let me know ASAP Thanks [redacted] Final Business Response / [redacted] (4000, 14, 2015/02/27) */ Final Consumer Response / [redacted] (2000, 16, 2015/03/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/12/23) */ Hello [redacted] ***, We were unable to locate any charges listed on your Avangate account matching the description you provided us with These are the only orders associated with your account: 2013-04-09:02: ($9.95) 2013-12-00:13:($9.95) 2014-04-18:51:($9.95) 2014-12-21:16:(Pending) The last payment was taken out of your account on the 2nd of April (XXXX) Additionally, you were not charged for the last order (flagged as Pending) It is possible that the charges you were questioning were in fact processed by a different billing company working under iolo.com Could you please give us a more detailed description of the respective charges? Please don't hesitate to contact us should you require additional information and/or assistance Best regards, [redacted] Avangate Customer Services

Initial Business Response / [redacted] (1000, 5, 2015/07/23) */ Dear ***, I am sorry for the hassle you had to go through Please be aware Avangate is a billing company - our company manages the eStore for various Software and Online Services companies, providing secure online payments to their customersWe do not sell any products nor offer technical support on behalf of our Partner companies The three payments of USD, USD and USD have been processed on behalf of TechLiveConnect (TLC) http://techliveconnect.com and a refund has already been authorized for the USD amountTo settle this matter, I have issued a refund for the two charges of USD and the full credit (for all three charges) will appear in your account balance within the next 2-business days Unfortunately, we cannot assist with uninstalling any items from your computer, however, I have forwarded them your request and a representative should reach you as soon as possible regarding this matterIf you want to contact them directly, please find below their information: Support URL: TechLiveConnect (TLC) http://techliveconnect.com Support Email: [redacted] @techliveconnect.com Support Phone: XXX-XXX-XXXX Best regards, [redacted] Avangate Customer Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) they have times said they are refunding my payment over the past week or so,,, to date it has not been refundedlive tech can email me instruction to remove the items after the refund is madeI do not want them taking control of my computer Final Business Response / [redacted] (4000, 9, 2015/07/30) */ Dear ***, I have checked with our Financial Department regarding this issue and the refunds have been approved as follows: Order reference number XXXXXXXX for USD, refund approved on XXXX- Order reference number XXXXXXXX for USD, refund approved on XXXX- Order reference number XXXXXXXX for USD, refund approved on XXXX- Usually, the refunded amounts appear in your account balance within 2-business days from the date they are authorized, so please allow up to one week to have the funds updated I have once again forwarded your request to TechLiveConnect and requested for them to e-mail you the instructions on how to remove any software they have previously installed on your device If you want to reach them directly for further instructions, please use the details below: Support URL: TechLiveConnect (TLC) http://techliveconnect.com Support Email: [redacted] @techliveconnect.com Support Phone: XXX-XXX-XXXX Best regards, [redacted] Avangate Customer Support Final Consumer Response / [redacted] (2000, 11, 2015/07/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/09/21) */ Hello, Thank you for contacting Avangate We are sorry for all the inconvenience caused and that you had a hard time with the company We would like to inform you that a full refund in the amount of $-was issued on XXXX-to your MasterCard ending in *** For any other questions, you can reach us at [redacted] @avangate.com Best regards, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) As of 9/22/2015, my credit card has not yet received the promised refundI will remain hopeful that this is successfully resolved

Initial Business Response / [redacted] (1000, 10, 2014/05/29) */ Hello, [redacted] I apologize for any inconveniences Avangate manages the eStores for thousands of Software and SaaS providers, offering secure online payments to their customersWe do not manufacture any productsNonetheless, I will be able to help you in sorting this situation It appears that you have purchased a subscription for your PC(s) from one of our Partners - www.techliveconnect.comThe transaction was a manual one - made by customer on the manufacturer's website - as the IP from which the order was placed is from [redacted] ***, [redacted] (same as your billing state) Refunds are approved directly by the Service Provider (TechLiveConnect)On your behalf, I have sent them a written request and asked them to authorize a refund for USDOnce I receive the confirmation, the refund will be processed and a confirmation email will be sent to your SbcGlobal.net email addressPlease allow up to business days for the refund to be issued In case you need any further updates regarding the refund status, please contact our Shopper Support Center using the details belowOur representatives are available 24/7: http://www.avangate.com/contact-us/ Sincerely, [redacted] R Customer Service Manager

Initial Business Response / [redacted] (1000, 8, 2015/03/20) */ Dear [redacted] , I am sorry to hear about this unpleasant situation Avangate manages the eStore for Flexispy.com, as well as for other Software and Software-as-a-Service companies, providing online payments to their shoppersWe do not manufacture any products Refunds are typically approved directly by the software publisher / service providerIn order to settle this matter we have already contacted Flexispy.com requesting a full refund on your behalf, a request to which they have agreed However, we have noticed that, that after the refund process has been initiated, you have opened a dispute with the issuer bank of the card used by you to pay for this order Please be informed that if you choose to dispute the charge with the issuer bank the refund process is stopped on our end (otherwise our account will be debited twice, once for the refund and once for the dispute)At this point you can choose to let the bank handle this and continue with the dispute or close it and we will process the refund on our end in a couple of days We kindly recommend you to close the dispute because , usually , it can take to months to obtain a resolution in this matter form your bankIf you do not want to close the dispute, we will gladly provide your bank all the required information for the dispute investigation and await their decision For further assistance do not hesitate to contact us Kind regards Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am struggling with the issue of trust seeing as this is the very first contact initiated by you when I Have personally attempted contact requesting a refund several times with no response what so ever from your endThese attempts were made before I decided to get the bank involved so put yourself in my shoes and ask yourself if you would trust a company that ignored every request you made for a refund? I have fought tooth and nail with you the bank and finally the founder of flexispy, putting hours into research just to learn the name and contact information of Flexispy's founder It was not long after making contact with Atir Raihan through an email address at the parent company Vervata that I received an email from flexispy informing me they would issue a full refundThat was four days ago Avangate and American Express did absolutely nothing to assist me in this endeavor and as soon as my refund is credited to my card that account will be closed as well for they still have not reached out to me regarding this matter The bank told me weeks ago that once the money has been credited to the account the dispute is automatically closed so there is no chance of a double credit and I don't understand why you refuse to believe thisI;m afraid if I close the dispute you will then neglect to issue the credit to my account If you hadn't been such jerks about this and responded to my many requests for a refund in January this would all be over and if this gets drawn out any longer I will get consumer affairs involved and all complaints going through them goes through a law enforcement agency I will not stop coming after you until I am issued my refund, it's as simple as thatI DO NOT TRUST YOU!!!!!!!!! Final Business Response / [redacted] (4000, 12, 2015/04/01) */ Dear [redacted] , I am really sorry for your inconvenience Please be aware that Avangate solely processes the payments for www.flexispy.comWe do not manufacture, sell, nor offer any technical support for the products offered on their website Currently, the dispute is still open and we are unable to proceed with the refund as suchWhenever you initiate a dispute, the issuer (American Express, in your case) launches an investigation in order to establish whether the holder's claim is true or not and can decide in favor or against itIn this case, you may either proceed with the dispute or you may close it and we will be able to issue the refund for youWe have received a confirmation from www.flexispy.com that the refund can be processed right away On our end, we will investigate further if the vendor is compliant with the Better business practices and offers the advertised features Should you need any further information concerning this situation, please don't hesitate in reaching our 24/Customer support at: http://www.avangate.com/contact-us/ Best regards, [redacted] C Avangate Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/05/22) */ Dear Mr [redacted] , I am really sorry to hear about this situation I have verified our records and it appears that, indeed, you have been billed automatically for a yearly subscription purchased on XXXX-from Bitdefender.comWhen the order was made, the continuous protection has also been enabledAs a consequence, your service was renewed with the following order details: Order Reference #XXXXXXXX Website: http://www.bitdefender.com Amount: USD EMAIL: [redacted] @gmail.com Product(s): x Bitdefender Antivirus Plus Order status: Processed and delivered (2014-05-06:11:GMT+1) The automatic renewal is listed in the Terms and Conditions to which you have agreed when buying the productA reminder of the upcoming automatic renewal and instructions on how to opt out of it has also been sent to your Gmail.com address on XXXX-XX-XX I understand that there are cases in which the service renewal is no longer neededAs Avangate only manages the eStore for this Software Publisher providing secure online payments to their customers, refunds are approved directly by the Software PublisherLooking at your order history, I can see that you have contacted our Support Team on May the 21st and you have been provided with the contact details for Bitdefender in order to settle this refund issuePlease let me know if you have not managed to request the refund from them so that I can personally request it on your behalf I would also like to assure you that the automatic renewal has been disabled for your accountThere will no further recurring payments You may reach our 24/Support Line by using the details below: http://www.avangate.com/contact-us/ Sincerely, [redacted] Customer Service Manager

Initial Business Response / [redacted] (1000, 5, 2014/02/22) */ Dear [redacted] , Thank you for contacting us regarding your concern Please note that this order was placed as an automatic renewal because this option was enabled during your first purchase from http:// [redacted] The auto-renewal policy is communicated to the customer in the Software Publisher`s terms and conditions, to which you have agreed when you purchased the software If however you are no longer using this product and wish for the current order to be cancelled and refunded, we recommend addressing your request to the Software Publisher directly by using the following contact coordinates: Support URL: http:// [redacted] / [redacted] Support Phone: + [redacted] As far as the electronic delivery of order refno [redacted] is concerned, our records show an email containing the registration information has been sent to [redacted] on 2014-Jan-16:20:(GMT +2)We're quoting the contents of the original message below: "Dear [redacted] , Your online order placed on http:// [redacted] on January 03, and processed by Avangate as the authorized vendor of Bitdefender products has been successfully completed (order reference number: [redacted] )Please find below the license registration/activation information for the product you have ordered, Bitdefender Small Business Pack (up to users, year): Name: [redacted] Email: [redacted] Company:Cal Western Packaging Corp Activation key: Your license key has been extended ( [redacted] , [redacted] , [redacted] ) Welcome to Bitdefender Small Business! Bitdefender Small Business Security utilizes #ranked antivirus technology to protect all your company's devices (PCs, Macs, and Android-based smartphones and tablets) from e-threats We hope you enjoy the experience with our product and thank you for your choice! For any questions, please visit http:// [redacted] / [redacted] / [redacted] Installation steps Each product comes with its own activation key listed in the top section of this emailThe license keys for Bitdefender Small Business Security are activated at first use in any of the products included in the package For your PCs Download, save, install Download and save the product from the link below: http:// [redacted] Now simply run the installation fileThis usually takes only a few minutes Note! Bitdefender will detect traces of other antivirus software and ask your permission to remove themAfter removal, please restart your PC, then restart the installationThat's all! Getting started Know your product! Activate it using the key provided earlier in this email, take a first look at it, customize it, then simply allow it to protect you What is MyBitdefender? Meet your new security dashboard( [redacted] ), an essential part of your online security, accessible anytime, anywhere, from any internet connected deviceWe strongly encourage you to use it to: Remotely manage the security of your devices Track and recover control of stolen devices with Anti-Theft You can also see all your devices and take advantage of promotions customized for you For your Macs Download, save, install Download and save the product from the link below: http:// [redacted] Now simply run the installation fileThis usually takes only a few minutes Note! You will need to remove all antimalware software currently installed on your Mac, even if it is an older version of BitdefenderAfter removal, please restart your Mac, then restart the installationThat's all! We also advise you to create or sign in with MyBitdefender so that your product is listed in your account For your Android Devices Download, save, install Bitdefender Mobile Security is available on the Android MarketSearch the market for Bitdefender to download and install the app or access the link below https:// [redacted] Now simply run the installation fileThis usually takes only a few minutes Note! You will need to remove all antimalware software currently installed on your Android Device, even if it is an older version of Bitdefender Activate Your Software Open Bitdefender Mobile Security Enter your MyBitdefender account credentials and tap Sign-in If you do not have an account, create one at https:// [redacted] If you do not want to create an account, log in using your Google account In the Bitdefender Mobile Security home screen, press the Menu key on your device Tap My Bitdefender in the menu that appears Tap Upgrade to Premium Tap I already have a key Type the key in the provided field and tap Validate From now on rest at ease, Bitdefender is protecting you! Awake! The Bitdefender Team" If you require more information in regards to this case please let us know Best regards, Avangate Support Team

Initial Business Response / [redacted] (1000, 5, 2015/03/18) */ Dear [redacted] , I am sorry to hear about this unpleasant situation Avangate manages the eStore for Iobit.com, as well as for other Software and Software-as-a-Service companies, providing online payments to their shoppersWe do not manufacture any products The charge of $ has been applied indeed as an automatic renewal of the license originally bought on XXXX-, as the option remained enabled during the ordering process on Iobit.comThe auto-renewal policy is communicated to the customer in the Software / Service Provider`s Terms and Conditions, to which you have agreed when you purchased the software/service Below it, there is the option of disabling this feature, as well as the mention that it can be removed at any time by contacting the Customer Care Furthermore, a subscription expiration notification has been sent to [redacted] @aol.com by Avangate, days ahead of the charge being processed, allowing you to decide whether to continue with the charge or to simply disable the auto-renewalUnfortunately, in some cases, the notification may be received in the Bulk/Spam folder, rather than the Inbox, depending on the security levels of your e-mail address In order to settle this matter we have cancelled the transaction and processed a full refund ( $ 24.99) for you .The money will be returned to your account within the next couple of business days Kind regards, [redacted] R Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/03/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank youA refund is all I wanted in the first place

Initial Business Response / [redacted] (1000, 5, 2015/04/09) */ Dear [redacted] , We are sorry to hear that your bank applied an over-draft fee Please be aware, though, that Avangate does not sell any productsOur company manages the eStore for various Software and Online Services companies, providing secure online payments to their customers The order reference number XXXXXXXX has been placed as an auto-renewal of the Advanced SystemCare PRO with Gift Pack purchased from iObit initially on XXXX-XX-XXThe automatic renewal option remained enabled during the ordering process A subscription expiration notification has been sent to the e-mail address [redacted] @yahoo.com by Avangate on Mar 07, XXXX XX:XX - X days before the order was processed - informing you of the upcoming charge and also giving you the option of opting out of the recurring payment A refund has been issued for the full amount on XXXX-and you should already have the funds available on your Visa cardUnfortunately, we cannot compensate you for the USD overdraft fee, as the charge was applied by a third party Best regards, [redacted] C Avangate Customer Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) This obviously isn't going to go anywhereThe customer service of your company is terribleI sent emails outside of this complaint and got no responseThen you waited until the last day possible to reply to thisI went and checked my emails (which I rarely delete anything) and see nothingI was also never told when I first purchased the product back in that it would automatically renewI guess I will have to remember to never purchase anything from Iobit or and company that does its business through your company in the future Final Business Response / [redacted] (4000, 9, 2015/04/23) */ Dear [redacted] , As a company, Avangate cannot be held liable for charges applied by 3rd partiesUnfortunately, we are not able to issue a refund for the overdraft fee We recommend addressing this issue with your bankIn the meantime, I have forwarded your complaint to Iobit, the software manufacturer, and informed them of your request to be reimbursed for the overdraft feeYour e-mail address has been in this message and they will send you an update within working day Sincerely, [redacted] R Customer Service Manager

Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Dear ***, I am sorry for the situation have been dealt with Please be aware that Avangate does not sell any productsOur company manages the eStore for various Software and Online Services companies, including BitDefender, providing secure online payments to their customers I would like to provide you with a short history of your subscription with BitDefender, to better explain the charges processed: Order reference number XXXXXXX for license key 11BBXXXXXXXXXXXC312B - placed on XXXX-XX-XX, renewed automatically on 2012-05-(order reference number XXXXXXXX) and on 2013-05-(order reference number XXXXXXXX) Order reference number XXXXXXXX for license key WVEUCM- placed on XXXX-XX-XX, renewed automatically on 2014-05-(order reference number XXXXXXXX) - a full refund has been issued for the latter on XXXX-upon your request Order reference number XXXXXXXX for license key R30AYHW - placed on XXXX-XX-XX, renewed automatically on 2015-05-(order reference number XXXXXXXX) - a full refund has been issued for the latter on XXXX-upon your request I would like to emphasize that the order reference numbers XXXXXXX, XXXXXXXX and XXXXXXXX have been placed online and the automatic license renewal option has remained enabled during the ordering process and notification e-mails have been sent at least days ahead of any auto-renewal order Currently, all of your license keys are disabled and there will be no further charges applied, nor e-mails sent concerning BitDefender products Best regards, [redacted] C Avangate Customer Support

Avengate has been called now (4) timesEach time the automated call center states that represenatives are busy (even after 5-minutes of holding time)A message to call was left each time, but there have not been any return calls from Avengate so far This was in reference to a charge dispute where the company ( [redacted] ), that uses Avengate for their billing, continues to charge for software that is no longer being used and e-mail notification to an e-mail address that hasn't been valid for years

Initial Business Response / [redacted] (1000, 5, 2015/04/23) */ Dear ***, I am sorry to hear about this problem Avangate manages the eStores for various Software / Online Services companies providing secure online payments for their customersOur assistance is limited to addressing inquiries related to payment processingWe do not manufacture any productsPlease note also that we do not initiate phone calls to advertise or sell any products Support for any issues other is provided by the software / service provider (iYogi.com)This includes: download, registration, installation, pricing (sales discounts), product details and full technical support for the purchased software We understand that this is unpleasant situation and in order to settle this matter we have canceled the transaction that was processed by us and processed a full refund ( $ 49.99) for you The money will be returned to your account within the next couple of business days Kind regards, [redacted] R Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) There were two transactions from the same vendor we are expecting refund forOne for $referenced above and one for $ Final Business Response / [redacted] (4000, 10, 2015/04/28) */ Dear ***, Kindly note that Avangate and www.iYogi.com are simply partners - we handle some of the transactions processed for their products and offer payment related assistance to their customersWe are not the same company and do not have access to all of their records Given the fact Avangate has only processed the order reference number XXXXXXXX, for the amount of USD, we cannot issue a refund for the other transactionsFor this charge, a refund has already been issued on XXXX-XX-XX, and the funds should already be available in your Visa balance Regarding the other charges, you may either contact the company processing the payments (their information should appear on your bank statement), or you can reach iYogi at: Support URL: http://www.iYogi.com/ Support Email: [redacted] @iyogi.com Support Phone: X-XXX-XXX-XXXX Best regards, [redacted] C Avangate Customer Support Final Consumer Response / [redacted] (2000, 12, 2015/04/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) All refunds have been received

Initial Business Response / [redacted] (1000, 8, 2015/01/23) */ Dear [redacted] ***, I'm sorry to hear about your horrible experience Please be aware that Avangate solely manages the eStore for www.iobit.comWe do not manufacture, sell, nor offer any technical support for the products offered on their website Our system does indeed show you have placed an order for the Advanced SystemCare PRO from IObit on XXXX-XX-XXHowever, we do not deal with activating the product, promoting it - or any of the items sold by any of our Partners, nor troubleshoot any of the issues the software might have I have forwarded your case to IObit and they will further investigate this situation for you and, based on their results, they will contact you directly to offer a suitable resolution Best regards, [redacted] C Avangate Customer Support Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have never received the above the Avangate customer support except one email that wanted information on the telephone # and details of what happened, although it was explained to them in the email sent to them by youThe above explanation was never received by meFrom what I have seen above their explanation is based on "partners" of the product which is unacceptablethe Product is AVANGATE whether it is Iobit, or their internet security productI have checked on Google & have seen all the complaints that have been filed, seems I'm not the only one that has been scammed, but to make sure you understand I HAVE NOT RECEIVED THE ABOVE INFORMATION Final Business Response / [redacted] (4000, 12, 2015/02/02) */ Dear [redacted] , Please be advised that Avangate offers software vendors a full featured eCommerce platform, expertise and tools to sell and promote their software products onlineWe do not manufacture any anything Our assistance is limited to providing information about the payment processDue the fact that Avangate does not manufacture any products we do not initiate phone calls to sell anything In order to help you to solve this problem we will contact Iobit on your behalf and they will be able to further investigate the situation and assist you Kind regards, [redacted] R [redacted] R Final Consumer Response / [redacted] (2000, 14, 2015/02/04) */ 2-3- Sent via email: I have received an email from [redacted] from ASC support (Iobit) asking if I activated the program and I replied to her I didThere was no apology, none whatsoever for what their technician didWould I renew with them next year ....I doubt it [redacted] 2-4- sent via email: Yes, seems this was just a waste of time and emails..........this company doesn't know etiquette, customer serviceThanks you From: [redacted] (mailto: [redacted] @Revdex.comemail.org) Sent: Wednesday, February 4, XXXX XX:XX AM To: [redacted] ***' Subject: RE: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXX-XXXXXXXX-XX-XXXX) Good morning, Can I close your case resolved? Kind regards, [redacted] , Dispute Resolution Specialist

Initial Business Response / [redacted] (1000, 5, 2014/11/04) */ Dear ***, Avangate manages the eStore for www.buyeasyspy.com, the publisher of Easy Spy Pro - Full Version, providing secure online payments to their shoppersWe do no manufacture any products We have not received any e-mails or calls from you regarding this transactionI presume that all the communication has been made directly to the Software Publisher I have processed a refund for USD and the funds will be returned to your PayPal account within the next business days Sincerely, [redacted] R Customer Service Manager

Whenever software is purchased from a company that uses Avangate, there is no option to opt out of the auto renewalI ordered BitDefender for $which was a fair and price for anti-virus softwareWhen it came time for renewal, I was charged $for the same softwareThe customer is not informed that the price will go up 400% for renewalThe reason, I believe, that Avangate operates like this is because they operate on a percentage of the saleThis increase means more to Advangate and also to the software companyIt is a win-win for those two companies, but the customer is falling into deceptive business practicesRevdex.com should consider this type of practice whenever doing their ratingsDon't you think that would make for better business if Avangate charged the selling price rather than the extremely elevated price?