Avangate

Initial Business Response / [redacted] (1000, 5, 2016/03/22) */ Dear ***, Please accept our sincerest apologies for this inconvenience Please know that Avangate only manages the eStore for various software providers and online merchants, processing the online payments of their customers in a secure environmentWe do not manufacture any products nor sell any servicesOne of our partners is http://www.tweakbit.com, the provider of your product We have canceled your order, XXXXXXXX , and a full refund of USD will be issued back to your account in the next couple of business days Kind regards, ***

Initial Business Response / [redacted] (1000, 5, 2014/07/25) */ Hello, *** I am really sorry that you could not find our contact details Our contact details are included in the renewal notifications, as well as on our website I can see that, on XXXX-XX-XX, you have sent us an e-mail requesting the cancellation of the recurring payments option for your accountThis feature has been disabled on the same dayThere will no charges from Avangate Our contact numbers can be found by accessing the link below: http://www.avangate.com/contact-us/ Sincerely, [redacted] R Customer Service Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/04/29) */ Dear ***, I am sorry to hear about your unpleasant experience Please be aware that Avangate solely processes the payments for www.mspy.com, as well as various other Software and Online Services companies, providing secure online payments to their customersWe do not manufacture, sell, nor offer any technical support for the products offered on their website Our records show you have purchased the mSpy for smartphones & tablets - month Premium Subscription for USD from www.mspy.com, on XXXX-and opened a dispute with PayPal on the same dayThere are no records of you contacting our Customer Support line at any moment concerning this matter Given the nature of your case, I went ahead and cancelled your orderA refund will be processed within the next couple of days and the full amount will show up on your PayPal account Best regards, [redacted] C Avangate Customer Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank youI have contacted mspy.com on several occasions and they represent themselves as employees of your companyI appreciate the response and am thankful for the refund

Initial Business Response / [redacted] (1000, 5, 2015/01/07) */ Dear ***, I am really sorry for this bad experience At Avangate, we do not sell any products or servicesOur company manages the eStores for thousands of Software and SaaS companies, providing secure online payments to their customersWe do not process payments for Hulu or any companies affiliated with it In our records, I was able to find a single transaction for a Bitdefender antivirus (details of the order below): Order Reference #XXXXXXXX Website: http://www.bitdefender.com Amount: USD EMAIL: [redacted] @gmail.com Product(s): x Bitdefender Antivirus Plus Order status: Processed and delivered (2014-12-06:43:GMT+1) Has the person that reached you mentioned any relationship with our company? If so, can you please provide me with further details? Sincerely, [redacted] R Customer Service Manager

Initial Business Response / [redacted] (1000, 5, 2014/08/22) */ Hello, *** I am sorry to hear about this The charge indeed represents a renewal of a yearly subscription to an antivirus from Bitdefender.com purchased in At the moment of the purchase, you have also enabled the automatic renewal for your subscription Avangate has sent two renewal notifications to your [redacted] @gmail.com address, on Jul 14, and on Jul 22, 2014, informing you of the upcoming charge and providing instructions on how to opt out of this renewalSadly, since the feature was not disabled, the service was renewed Our records show that you have already opened a dispute with your card issuer, dispute which is currently being investigatedPlease note that, once a dispute is opened, the refund process is no longer managed by Avangate or Bitdefender, but by the issuing bank directly We have stopped the automatic renewal for your account In case you need further assistance, please contact our Shopper Support Center: http://www.avangate.com/contact-us/ Sincerely, Avangate Support Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not receive advance notification from Avangate or Bitdefender regarding an automatic renewalInstead, I received several emails from Bitdefender urging me to renew before my subscription was to expireI intentionally did not renewThe only email I ever received from Avangate was to let me know that they charged my credit card for an autorenewal I never authorized Final Consumer Response / [redacted] (4200, 15, 2014/09/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I didn't make a payment through PayPal, so again, you are not being forthrightAgain, I did not receive anything from Avangate or Bitdefender indicating my card would be automatically charged prior to being chargedAny person viewing this exchange should take note of these runaround tacticsI simply want my money back and they will not give it to meThey say they can't because there is a dispute openBut there is no disputeIn response to my credit card company's inquiry, they provided a copy of the email that confirmed my initial purchase one year prior to their bogus autorenew, and they sent a copy of the email they sent after the bogus chargesMy credit card company closed the disputeWhen I called Avangate, I received this same absurd runaround, but in angry broken EnglishAvangate/Bitdefender knows how to play this gameConsumers would do well to avoid this rude and unscrupulous organization Final Business Response / [redacted] (4000, 18, 2014/09/22) */ Dear ***, Our Financial Department has sent you an email today to your Gmail.com account regarding your disputeOnce we will receive the confirmation from your bank that the dispute was closed, we will process a refund for the order directly without waiting for the authorization from Bitdefender Once the dispute is confirmed as closed, a refund will be issued within business day Please let me know if you have received the email and if you need further details about this Sincerely, [redacted] R Customer Service Manager

Avangate has charged me twice without authorization for anti-virus software (Bitdefender). They will not issue a credit even though I wrote back the day of the charge, explaining I do not have, do not want and did not authorize the charge. They falsely say they notified me 7 days in advance when they did NOT. They say more than 30 days have passed since September 15 and they cannot issue a credit (the date is Sept 17).
If you look for Avangate in Google you will seen many complaints about this unscrupulous company forcing automatic renewals. Avangate is Amsterdam based; Bitdefender is Romanian. They are in the business of signing people up for unwanted automatic renewals and refusing to give refunds. They do NOT warn; they do NOT notify but they say they do. This is criminal behavior. I hope the FTC and or the Attorney General look into this.