Avangate

Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ Dear [redacted] , I am sorry for this unpleasant situation Please be aware that Avangate does not sell any productsOur company manages the eStore for various Software and Online Services companies, including www.helpdesknational.com, providing secure online payments for their customers We do not offer any technical support for the products offered on their website and we do not perform any services for their customers computersOur assistance is exclusively payment-related Being this the case, I have cancelled your orders and issued full refunds for the paid amountsThe funds will show up in your account balance within 2-business days Kind regards, [redacted] R Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm glad they respondedI bought the clean up from Defender Pro but they cashed the charge I still am having the problem and I can't stop the pop upI want the refund but would like the pop ups to stopI will delete the Defender Pro app as soon as I get the refundThank You for your support in getting this resolved Keep a watch on what goes on here

Initial Business Response / [redacted] (1000, 5, 2015/04/23) */ Dear ***, I am sorry to hear about this unpleasant situation Avangate manages the eStore for Bitdefender.com, as well as for other Software and Software-as-a-Service companies, providing online payments to their shoppersWe do not manufacture any products The charge of $ has been applied indeed as an automatic renewal of the license originally bought on XXXX-XX-XX, as the option remained enabled during the ordering process on Bitdefender.comThe automatic renewal is stated in the shopping card, right before the "Confirm Order" button, as: "Continuous Protection provided by Bitdefender will keep your computer protected from latest viruses and Internet threats by Automatically Renewing your subscription at the then-current renewal price plus applicable taxYou will be notified by email about renewal prior to the expiration of your subscriptionWithout taking any actions you authorize Avangate, online vendor of Bitdefender, to automatically charge your credit card by using the contact and billing information you provided for your purchase today." Below it, there is the option of disabling this feature, as well as the mention that it can be removed at any time by contacting the Customer Care Furthermore, a subscription expiration notification has been sent to [redacted] @gmail.com by Avangate, days ahead of the charge being processed, allowing you to decide whether to continue with the charge or to simply disable the auto-renewalUnfortunately, in some cases, the notification may be received in the Bulk/Spam folder, rather than the Inbox, depending on the security levels of your e-mail address According to our records on XXXX-we have decided to purchase another license from Bitdefender for $We would like to inform you one product does not substitute another one even both of them are provided by the same company We would like to confirm that we have disabled the auto renewal option for you, so there will be no future charges Refunds are approved only by BitdefenderIn order to settle this matter we have already sent a refund request on your behalf and they explained you that no refund can be issued after days, but in addition they agreed to give you a new license for freePlease see the email bellow : From: Bitdefender Support Center Sent: 2015-04-14:13:+ To: [redacted] CC: ***@avangate.com ; [redacted] Subject: RE: Bitdefender Support XXXXXXXXXXXXXXXX View HTML Dear ***, Thank you for your reply We apologize for this negative experience you have encountered with our products or our support and please note that your feedback is appreciated, and will be directed to the appropriate team for review Please be informed that our system does not allow us to process the refund for your order If you want to continue to use our product, we kindly inform you that we can give you for free a new license key valid for days in order to compensate thehassle this situation might have caused you ***, please let us know what you decide Best Regards, [redacted] Bitdefender Support Team We kindly recommend you to get in touch with Bitdefender for more information regarding this : Support URL: http://www.bitdefender.com/contactform Support Email: http://www.bitdefender.com/contactform Support Phone: [redacted] (CA) I wish you a nice day Kind regards, [redacted] R Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Bit Defender (Avangate) double charged me, or, twice charged me, for the same product in This is totally unacceptable to me, as it would be to anyone To correct this, Bit Defender must provide me with a refund for the double (second) chargeThis second additional charge of $79.95, for the same product occurred on 4-21-2014, as an "auto renewal" charge, and came (4) days after I purchased the same product as a discount offer (X-XX-XXXX) I recently disabled the "auto renew"Unless I receive a refund for the second charge of $79.95, I will pursue additional action I provided the Avangate "Support team" with the documentation (proof of) the following several days ago: FIRST CHARGE: On April 19, I paid $for Bitdefender Total Security (as per the email discount Avangate sent me) SECOND CHARGE (DOUBLE OR OVERCHARGE): On April 23, I paid $for Bitdefender Total Security as per the auto renew being enabled Avangate should do the ethical thing and refund overcharges and double charges I have noticed many, many, similar complaints against Avangate regarding their auto renewal feature and overchargesThis is a serious and repetitive problem for Avangate that they refuse to acknowledge and correctTheir methods of billing and handling overcharges seem very unethical, in my opinion Final Business Response / [redacted] (4000, 9, 2015/04/29) */ Dear ***, Just to reconfirm, Avangate solely processes the payment for BitDefenderThe refunds for the products sold on www.bitdefender.com are exclusively granted by the vendor, as part of the partnership agreement we have settled upon with them I would also like to clarify the following aspects of your membership: - Your initial order with BitDefender was on XXXX-- order reference number XXXXXXXX, for the value of USD - On XXXX-you have manually placed the order reference number XXXXXXXX, for the value of USD, for which you have received a new license for the product - On XXXX-you have been charged USD for the order reference number XXXXXXXX, which was processed as an auto-renewal of the order reference number [redacted] (from XXXX-XX-XX) As your complaint has been forwarded accordingly to Bitdefender and the refund request has been denied by them, due to the fact that the transactions you are disputing have been processed more than months ago and relevant notifications have been sent prior to the renewal being processed, we kindly ask you to directly reach out to them at the below details: Support URL: http://www.bitdefender.com/contactform Support Email: http://www.bitdefender.com/contactform Support Phone: [redacted] (CA) Best regards, [redacted] C Avangate Customer Support Final Consumer Response / [redacted] (4200, 11, 2015/05/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) To Avangate, You have clarified nothing except your refusal to be fair and accountable: I have already plainly stated that there were two "purchases" made by me in The first for $was made "manually" by me to take advantage of your email discount offerThe second purchase for $was (4) days after the $"manual" purchase, one which I was NOT aware of, which was done through your cleaver auto renew defaultOnly ONE license was used because: (1) I WAS AWARE OF ONLY ONE PURCHASE! (2) I NEEDED ONLY ONE LICENSE! In my opinion it is bizarre, and unethical, for you and Bit Defender, to not refund the second charge, once you are made aware of this Your response is totally unacceptable!

Initial Business Response / [redacted] (1000, 5, 2016/01/15) */ Dear [redacted] , We are pleased to notify you that a full refund was issued to your PayPal account on XXXX-XX-XX We do apologize for any inconvenience caused in this processed Sincerely, Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/04/23) */ Dear [redacted] , We are sorry to hear that you had difficulties in using the purchased product Our records indicate that, on 2014-03-25, you have bought the Fast Email Sender - software product from http://www.fastemailsender.comPlease be advised that Avangate solely manages the eStore for this company, as well as for thousands of other Software and SaaS publishers, providing secure online payments to their customersOur assistance is limited to providing information regarding payment related inquiries However, at the customer's request, we can also relay a message to the Software Manufacturer informing them of any technical difficulty encountered and asking them to provide assistanceWe have sent a direct e-mail to FastEmailSender's support address and requested for one of their representatives to contact you as soon as possibleA copy of that message was also sent to your Verizon.net email addressPlease allow them up to business days for investigation and responsePlease also be advised that there is a chance that their reply might be redirected to you SPAM/JUNK folder so please keep in mind to check those as well In case you need further assistance from Avangate, you may contact our 24/Support Center available using the link below: http://www.avangate.com/contact-us/ Sincerely, The Avangate Support Team

Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ Dear ***, I am sorry for any inconvenience caused Avangate solely manages the eStore for www.bitdefender.comWe do not manufacture, sell, nor offer any technical support for the products offered on their website The order number XXXXXXXX was placed as the automatic renewal remained enabled during the ordering process, on XXXX-XX-XX You can see the details for this option both in the Terms of Service and in the shopping card, right before the "Confirm Order" button, as: "Continuous Protection provided by Bitdefender will keep your computer protected from latest viruses and Internet threats by Automatically Renewing your subscription at the then-current renewal price plus applicable taxYou will be notified by email about renewal prior to the expiration of your subscriptionWithout taking any actions you authorize Avangate, online vendor of Bitdefender, to automatically charge your credit card by using the contact and billing information you provided for your purchase today." Kindly note that we have sent renewal notifications to the email address [redacted] @cut.net, on Jul 09, (days before the charge) and on Aug 01, (days before the charge), as to allow you to decide if you want to continue with the renewal or not I would like to reconfirm that, at this point, you are not enrolled in automatic license renewal and the notifications have been turned off for your products Regarding the charge, I have checked with our financial department and the dispute that you've opened with PayPal has been closed in your favor, which means that you will be receiving the amount back in a couple of days Have a lovely day! Kind regards, ***

Initial Business Response / [redacted] (1000, 5, 2015/03/04) */ Dear [redacted] , I am sorry for your inconvenience Please be aware that Avangate solely manages the eStore for www.iobit.comWe do not manufacture, sell, nor offer any technical support for the products offered on their website Upon your initial purchase, on 2014-02-01, you received the Advanced SystemCare PRO with Gift Pack, containing the following: Protected Folder, Smart Defrag PRO and IObit Uninstaller PROWhile placing this order, the automatic license renewal option remained enabled for all of the products As a result, subscription expiration notifications have been sent to [redacted] @msn.com, the e-mail address you have selected for delivery, by Avangate on Jan 25, 20:The notifications have been sent days ahead of the charge being processed, allowing you to decide whether to continue with the charge or to simply disable the auto-renewalUnfortunately, in some cases, the notification may be received in the Bulk/Spam folder, rather than the Inbox, depending on the security levels of your e-mail address Our records show that IObit has applied a refund for the full amount of USD 2015-02-and the funds should already be available in your PayPal accountI also ensured there will be no additional charges and the notifications are disabled Best regards, [redacted] C Avangate Customer Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/03/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) A refund had been posted to my paypal account on Feb 9, Apparently the refund was swift in comingAlthough I don't use the email account often, it is the one associated with my paypal accountI am sorry for any additional inconvenience to the company Bravo to the Revdex.com for the years of serviceI am truly grateful

Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ Dear ***, I am sorry for the inconvenient situation you had to deal with Kindly note that Avangate solely processes the payments for IObit, as well as various other Software and Online Services companies, providing secure online payments to their customers We do not upsell, provide product information and our agents do not have the possibility, from a technical standpoint, to remotely access any devices, nor provide technical support services for any of the companies we collaborate withOur assistance is exclusively payment-related Our records show the registration information was sent to [redacted] @gmail.com within minutes of the transaction being completed, however, in some cases, the information is received in the Bulk/Spam/Junk folder, instead of the Inbox, depending on the security levels of your e-mail provider We have not had any calls from you (you can find the complete list of customer support numbers here: http://www.avangate.com/shopper-support/call-center-support.php, for verification), nor any e-mails concerning this subscription, thus, you might have contacted the technical team providing support on behalf of IObit directly Given the circumstances, I have cancelled your order and issued a full refund for the paid amountThe funds will show up in your account balance within 2-business daysFurthermore, I have forwarded your feedback to IObit and they will also directly reach you with details on this particular situation Best regards, [redacted] C Avangate Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/03/30) */ Dear ***, I am sorry to hear about this unpleasant situation Avangate manages the eStores for various Software / Online Services companies providing secure online payments for their customersOur assistance is limited to addressing inquiries related to payment processing Support for any issues other is provided by the software / service provider (Jihosoft)This includes: download, registration, installation, pricing (sales discounts), product details and full technical support for the purchased software In order to settle this matter we have canceled the transaction and processed a full refund ( $ 49.95) for you The money will be returned to your account within the next couple of business days Kind regards, [redacted] R Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/01) */ 4-1- Dear Ms***: Thank you for messaging me about my complaint regarding Jihosoft/AvangateI am forwarding you the message I received last nightI have not received my refund yet, so I e-mailed them asking me to contact me as soon as they transfer the money back into my accountHopefully, that will be before April What should I do in the meantime? I can't say that I'm satisfied and that the situation is resolved until I get my refundPlease adviseI will contact you as soon as I hear back from the company Sincerely, [redacted] Final Business Response / [redacted] (4000, 9, 2015/04/09) */ Dear ***, Kindly note the refund has been successfully processed from our side on XXXX-with bank reference XXXXXXXXXXFor further details, you may also confirm this with your bank Best regards, [redacted] C Avangate Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/11/11) */ Dear [redacted] , I am sorry to hear that you are so disappointed in this purchase Please know that Avangate is the company that handles the online payment process for www.flexispy.com, the provider of your subscription We do not have any records regarding the USD charge that you have mentioned, however we will further investigate into this with the software provider Regarding the payment for this order, I would like to inform you that we have processed today a full refund and the amount of USD will be posted on your account within the next 2-business days Kind regards, [redacted] C

Initial Business Response / [redacted] (1000, 5, 2014/05/05) */ Dear [redacted] , Thank you for contacting Avangate Please be advised that our company does not manufacture any productsWe manage the eStores for thousands of Software and SaaS companies providing online secure payments to their customers Our records indicate that, on XXXX-XX-XX, you have made two purchases from one of our Partners - Tech Live Connect Pte Ltd - with the below details: Order Reference #XXXXXXXX Website: http://www.techliveconnect.com Amount: USD EMAIL: [redacted] @yahoo.com Product(s): x TLC-DriveHQ 1XFixMyPC $ Order status: Processed and delivered (2014-04-11:11:GMT+1) Order Reference #XXXXXXXX Website: http://www.techliveconnect.com Amount: USD EMAIL: [redacted] @yahoo.com Product(s): x PC Top Privacy PC YR Order status: Processed and delivered (2014-04-19:29:GMT+1) Both transactions have been refunded at the Vendor's request on XXXX-and the amounts have been returned to your VISA card In case you need further information regarding the refunds, please contact our 24/Support Center using the details below: http://www.avangate.com/contact-us/ Sincerely, The Avangate Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called repeatedly to complain about the product and was "begged" by a supervisor to give them "more minutes" to fix the problemThey logged into my computer at least timesAt leastTheir INDIA AFFILIATE is who sold and incorrectly did the workIt doesn't matter that I have been refunded....I had to make many threats to get my money backWhat irks me the most is this company's INDIA AFFILIATES told me that Dell Computer was incapable of working on my computer, and that only they couldThey should get the worse possible rating from the Revdex.com Final Business Response / [redacted] (4000, 9, 2014/05/07) */ Dear [redacted] Thank you for contacting us As previously mentioned, our company handles the billing for Techliveconnect.comWe sincerely regret the difficulties experienced when using the service Nontheless, the order was marked for cancellation within the first hours of your purchase and the refund was processed within hours from the purchase dateThe money should already be in your account Sincerely, The Avangate Team Final Consumer Response / [redacted] (4200, 11, 2014/05/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) It took days of Avangate's India rep's "begging" methere is no another word for isfor another chance to "remote" into my computer for another change to fix itAfter days I demanded my money back...and was told it would take two weeksI am happy to report that it did not take that longBut "the order was marked for cancellation within the first hours of your purchase and the refund was processed within hours from the purchase date" is complete bogusdaysdays....after the 2nd day I asked for a refund only to be told they could fix the problem and there was no need for a refundNo one should do business with this company

Initial Business Response / [redacted] (1000, 11, 2015/06/26) */ Hello, [redacted] I am sorry to hear about this The StopZilla order was for USD as below Order Reference #XXXXXXXX Website: http://www.stopzilla.com Amount: USD EMAIL: [redacted] @hotmail.com Product(s): x STOPzilla Antivirus 3PC / Year Subscription Order status: Processed and delivered [redacted] GMT+1) The USD order was for a technical support service from Infia.com as below Order Reference #XXXXXXXX Website: http://www.tech.infiaglobal.com Amount: USD EMAIL: [redacted] @hotmail.com Product(s): x Virus Protection Services Order status: Processed and delivered [redacted] GMT+1) We have processed a refund for the second order and the funds will be available within the next business days Sincerely, [redacted] R The Avangate Support Team Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am using StopZilla Antivirus 7.0/year subscriptionApparently Avantgate did not give me the proper Website to ask for my money backSo now I will try to get my money back from http://www.tech.infiaglobal.com Final Business Response / [redacted] (4000, 15, 2015/07/03) */ Dear [redacted] , I am sorry for this misunderstanding The refund is being issued for the order reference number XXXXXXXX, for USDThe amount will be showing up your account balance within the next business days For details concerning the refund process, you can call our 24/customer support number (XXX) XXX - XXXX Best regards, [redacted] C Avangate Customer Support Final Consumer Response / [redacted] (2000, 26, 2015/07/17) */ I finally received my refund of $

Initial Business Response / [redacted] (1000, 5, 2015/02/02) */ Dear [redacted] , Avangate offers software vendors a full featured eCommerce platform, expertise and tools to sell and promote software onlineWe do not manufacture any productsOur assistance is limited to providing information about payment related issues and questions The order was trigged by the automatic renewal enabled in your accountOur records do not show any requests made to our Support team regarding the status of the renewal We would like to inform you that we have already processed a full refund for this transactionPlease find below the refund information: Order Reference #XXXXXXXX Website: http://www.bitdefender.com Amount: -USD EMAIL: [redacted] @shift-hogs.com Product(s): x Bitdefender Total Security Order status: Canceled The refund has been processed on XXXX-XX-XX Together with the cancellation of the order, the recurring payments have been stopped for your account For further assistance do not hesitate to contact Avangate Kind regards, [redacted] R

Initial Business Response / [redacted] (1000, 8, 2015/01/23) */ Dear ***, I am sorry for your inconvenience Avangate does not sell any productsOur company manages the eStore for various Software and SaaS companies, providing secure online payments to their customers You have indeed contacted our Customer Support several times regarding the license key for FunPhotor and we have resent the information, as provided by the software manufacturer, www.zeallsoft.com Our representatives have also requested for a refund to be issued on your behalf, and, since we have not received any message from the vendor strictly regarding the refund, I have just cancelled the order for youThe full amount of $will be reimbursed to your Mastercard within the next couple of days Best regards, [redacted] Avangate Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/03/20) */ Dear ***, I am sorry to hear about this unpleasant situation Avangate manages the eStore for Bitdefender.com, as well as for other Software and Software-as-a-Service companies, providing online payments to their shoppersWe do not manufacture any products The charge of $ has been applied indeed as an automatic renewal of the license originally bought on XXXX-, as the option remained enabled during the ordering process on Bitdefender.comThe automatic renewal is stated in the shopping card, right before the "Confirm Order" button, as: "Continuous Protection provided by Bitdefender will keep your computer protected from latest viruses and Internet threats by Automatically Renewing your subscription at the then-current renewal price plus applicable taxYou will be notified by email about renewal prior to the expiration of your subscriptionWithout taking any actions you authorize Avangate, online vendor of Bitdefender, to automatically charge your credit card by using the contact and billing information you provided for your purchase today." Below it, there is the option of disabling this feature, as well as the mention that it can be removed at any time by contacting the Customer Care Furthermore, a subscription expiration notification has been sent to [redacted] @vanalt.com by Avangate, days ahead of the charge being processed, allowing you to decide whether to continue with the charge or to simply disable the auto-renewalUnfortunately, in some cases, the notification may be received in the Bulk/Spam folder, rather than the Inbox, depending on the security levels of your e-mail address We would like to confirm that we have disabled the auto renewal option for you, so there will be no future charges In order to settle this matter we have canceled the transaction and processed a full refund ( $ 89.95) for you The money will be returned to your account within the next couple of business days Kind regards, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/03/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/04/01) */ Dear [redacted] , I am really sorry for your inconvenience Avangate does not sell any productsOur company manages the eStore for various Software and SaaS companies, providing secure online payments to their customers I have cancelled the charge of USD and the amount will be returned to your PayPal account within the next couple of daysKindly note the charge was processed with your information - your name and your PayPal account - and I would recommend at this point changing your passwords [redacted] your accounts (e-mail, PayPal) and checking whether you have any other suspicious charges and also scanning your devices for Malware Rest assured your information has been flagged in our system and it will not be used for any further orders Best regards, [redacted] C Avangate Customer Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/03/06) */ Dear ***, I am sorry for the terrible situation you had to put up with Please note that Avangate solely processes Software and Software-as-a-Service companies, providing a secure online payment environment to their shoppers and offering only payment-related assistance to themWe do not manufacture, promote, nor sell any productsMoreover, our Customer Support agents do not place any kind of outbound calls, nor have the technical means of accessing computers remotely Your information is indeed in our system, for purchasing the "Fix It Now" service, from one of our partners, TechLiveConnect (www.techliveconnect.com), on XXXX-XX-XXThis order has been refunded, at your request, on XXXX-XX-XXI went ahead and sent a request to TechLiveConnect to ensure they do not contact you to upsell any services Unfortunately, we have been notified about several instances of agents/companies calling and claiming to be Avangate and offering technical support services and we are currently running an investigation regarding this matterAny information you may have on this situation is valuable to us, so if you have any other details you can provide us with, please contact our 24/Shopper Support Team at: http://www.avangate.com/contact-us/ Best regards, [redacted] Avangate Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Dear ***, I am sorry for the awful situation you have been dealt with Please be aware that Avangate does not sell any productsOur company manages the eStore for various Software and Online Services companies, providing secure online payments to their customersWe do not perform any type of technical support, nor upsell any services and our support is only offered via e-mails or incoming calls for payment related situationsWe do not place calls to generate sales of any kind Unfortunately, we have received multiple complaints, very similar to yours, about agents calling and recommending themselves as Avangate employees in order to get them to pay for their servicesI can assure you they are using our name illegally and we are currently investigating this issue In the meantime, I would strongly recommend trying to block their number and not allowing them to remotely access your computer Should you have any further details about this situation that you want to share with us, to help our investigation, you can reach us at any of the numbers listed below: http://www.avangate.com/shopper-support/call-center-support.php Best regards, [redacted] Avangate Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ Dear [redacted] , I am sorry for your inconvenience Please note that Avangate does not sell any productsOur company manages the eStore for various Software and Online Services companies, including Iobit, ensuring secure online payments for their customers Kindly note the order reference number XXXXXXXX was placed as an auto-renewal of your original license key, as the option remained enabled in the shopping cart, during the ordering process The subscription expiration notification has been sent to [redacted] @gmail.com by Avangate on May 26, 2015, days ahead of the charge being processed, allowing you to decide whether to continue with the charge or to simply disable the auto-renewalUnfortunately, in some cases, the notification may be received in the Bulk/Spam folder, rather than the Inbox, depending on the security levels of your e-mail address Since we solely process payments on behalf of IObit, we cannot issue refunds for the products sold by them, without their authorizationAs such, all refund requests must be submitted directly to the vendor, via their support center To settle this matter, I have cancelled your renewal order and issued a refund for the full amount of 19.99USDThe funds should be available in your Visa balance within the next 2-business daysUnfortunately, we cannot issue a refund for a subscription paid for more than months agoRest assured your Iobit subscription has been fully disabled and there will be no further charges, nor e-mails sent regarding it Best regards, [redacted] Avangate Customer Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) The response indicated that the company did not actually review my complaint, as I indicated that the reason I was unable to view the forewarning of the automatic subscription renewal via email was due to the company's product having ruined the operation of my computerIf the computer no longer functions one cannot check emailHowever I am grateful that the refund has gone throughThe company did fail to respond to my request to refund the original subscription fee and they also refused to assume responsibility for their product damaging irrevocably the operation of my computerIn addition, it is of no interest to a customer whether a company hires out an outside source to actually sell their product; this is a matter to be resolved by the two companies internally and not at the expense of a customer going through additinal hoops to procure a refund

Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ Dear ***, I am sorry for your inconvenience Kindly note that Avangate manages the eStore for various Software and Online Services companies, providing secure online payments to their customers You have indeed sent us a request to remove the auto-renewal option on XXXX-XX-XX, however, you have provided us with a different e-mail address than the one you had the Driver Booster PRO subscription on - [redacted] @gmail.comMy colleague has disabled the auto-renewal option for all of your subscriptions for the e-mail address providedUnfortunately, since you have two separate accounts, we could not pull up your records for the e-mail address [redacted] @gmail.com, as to remove this option I went ahead and cancelled the order and processed a refund for the order reference number XXXXXXXXThe full amount of USD will be returned to your PayPal account within a couple of days Best regards, [redacted] C Avangate Customer Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) The issue is resolved

Initial Business Response / [redacted] (1000, 5, 2014/09/30) */ Dear [redacted] , Thank you for reaching us We have checked your account and I see that you have already been in contact with our Support Team via our Facebook page requesting a refund for the automatic renewal orders for the past years The breakdown of your orders only shows two automatic renewal orders as follows: Order Reference #XXXXXXXX Website: http://www.iobit.com Amount: GBP EMAIL: [redacted] @gmail.com Product(s): x Advanced SystemCare PRO (1PC, 1yr subscription) Order status: Processed and delivered (2014-08-21:50:GMT+1) And Order Reference #XXXXXXXX Website: http://www.iobit.com Amount: GBP EMAIL: [redacted] @gmail.com Product(s): x Advanced SystemCare PRO v Order status: Processed and delivered (2013-08-18:49:GMT+1) Please note that the first order has already been refunded on XXXX-XX-XX The two other orders have been manual orders, placed by your directly on www.iobit.com Please be advised that, prior to each automatic renewal, there is a notification sent to your email address, offering instructions on how to disable itFor the last renewal, the reminder has been sent on Aug 21, to your Gmail.comFor the automatic renewal, the notification has been sent on Aug 21, If you wish to request a refund for the purchase, you may access http://www.iobit.com/refund.phpAlternatively, our support center will be able to forward your request to our PartnerYou may reach us at: http://www.avangate.com/contact-us/ Sincerely, The Avangate Support Team