AVAST Software

Initial Business Response / [redacted] (1000, 5, 2015/05/28) */ We escalated this phone support interaction to investigate which agent provided misleading information to customer We refunded customer as he requested Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) They were fair enough to reimburse me for the one time fix charge

Initial Business Response / [redacted] (1000, 13, 2015/04/16) */ Customer contacted us via our support portal Refund was processed as customer requested in our support portal Initial Consumer Rebuttal / [redacted] (2000, 16, 2015/04/27) */ 4-25- Sent via email: sorry about the delaymy computer has been in the repair shop for a weekall fixed I hopeYes, avast did refund the money they charged me for security they could not provide.thanks for your attention to my problem

Initial Business Response / [redacted] (1000, 5, 2015/02/05) */ Customer was already refunded as he requested in our support portal He should receive him money within next business days since terms & conditions of refund are accepted

Initial Business Response / [redacted] (1000, 5, 2015/06/16) */ We found this customer in our support portal His case was escalated to the phone support supervisor Our supervisor will contact the customer Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The phone support supervisor clearly just called to provide Revdex.com with a confirmation that a call was made by themShe had no clear intentions of providing resolution [redacted] told me they're a global company, so there is no Executive Office contact (email nor phone number)nor escalation available to get Avast senior management visibility to my grievance There was a futile apology for how the on-line and phone support staff neglected to provide the appropriate adequate or otherwise timely response, yet no remedy offered I continue to believe this Security Software Provider is an unprofessional scamming business that cannot be trustedThey've caused damages with their product and continue to show no effort to remedy Other unsuspecting Avast Grimefighter customers are at high risk of their computers getting messed up from the software program, and are also likely to be equally hung out to dry by Avast! This is like The Wizard of Oz, and I do not appreciate or accept them hiding behind their curtain Sincerely, [redacted] Final Business Response / [redacted] (4000, 9, 2015/06/19) */ We've escalated customer's phone interaction in to the phone support supervisor We are awaiting their reply

Initial Business Response / [redacted] (1000, 7, 2015/12/28) */ Customer purchased our products under two different email addresses His latest charge was refunded based on our 30-days refund guarantee Unfortunately, we cannot refund licenses older then days We can offer customer to extend his license with additional yeas as a compensation to improve our offer from previous agent interaction

Initial Business Response / [redacted] (1000, 5, 2015/04/16) */ We did not find customer in our support portal We contacted him with his license and a procedure how to insert it We are awaiting his reply in our support portal Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you Yvette for your Revdex.com follow up Regarding Avasts latest communication: Yes I wrote several tickets requesting help, but a search on line quickly indicated to me that most of those Portal Requests for Tech Support never seemed to get attentionI then, began using the phone to call which eventually led to my complaint While I did have a bad experience with Avast that left me with a horrible migrane ( I was down a bout a week) I actually did get a fast response phone call from an Avast SupervisorUnfortunatly, it came in shortly after I had already made my Revdex.com complaint and while I was too ill to take advantage of the offered assistance To Avast's credit and in all fairness, the supervisor I spoke to was just the opposite of what I would have expectedHe was soft spoken, polite and understanding regarding my up and coming migrane and appologized for any mistreatment If the rest of Avast was as thoughtful and caring as this supervisor appeared to be the company would be a powerhouse far beyond Microsoft As of April 19th 2015, I am reloading Operating Software and will again try to load Avast onto my system only this time using the instructions outlined by Avast I will also double check to see if any of the emails I received were correspondance emails or were simply information only emails As I recall I never received an email that I could actually respond back to anyone with, but I will double check as there is always an honest chance of a mistake Yvette, thank you for your assistance and my complements and graditude to the Avast supervisor I spoke to While the bad experience will likely keep me from renewing my Avast account when it comes due this year, I must confess that should I decide otherwise, it would be because of that phone call and supervisor Thank you, [redacted]

Unfortunately, we did not receive any refund request from customer in our support portal Customer has no order associated with her email address We contacted her directly to get any additional info to locate her recent order

Initial Business Response / [redacted] (1000, 5, 2015/11/19) */ Customer was already refunded per his request in our support portal Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/11/19) */ A full refund has been processed on 11/19/as requested weeks agoThanks to the Revdex.com, appreciate your assistance in this matterIf not already done, this dispute can be closedHave a great day

Final Consumer Response / [redacted] (2000, 19, 2015/04/02) */

Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ Unfortunately, we did not locate this customer in our records We've contacted customer with a request for an order number We are awaiting reply in our support portal Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I told them we don't have the order numberThey were supposed to email it to us days ago and we haven't received itThis issue has not been resolved Final Business Response / [redacted] (4000, 9, 2015/10/11) */ Our distributor located customer's order His TTS subscription was refunded as he requested

Initial Business Response / [redacted] (1000, 5, 2015/08/07) */ Unfortunately, we did not find customer in our support portal We contacted customer with our willingness to fix the issue he has with our product We are awaiting his reply in our support portal Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) They provided a full refund

Initial Business Response / [redacted] (1000, 5, 2015/04/16) */ We escalated your case to TTS supervisorWe can confirm that customer's subscription of TTS services is valid till April 16th Customer will receive a call from our supervisor to service his computer as he requested yesterday We informed customer about it in our support portal

Initial Business Response / [redacted] (1000, 10, 2015/03/10) */ Unfortunately, customer didn't contact us about this issue via our support portal [redacted] wrote to him our apology for this inconvenience and our help with licenses [redacted] are awaiting his reply

Initial Business Response / [redacted] (1000, 5, 2014/05/14) */ We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund Typically refunds take about 5-business days to receiveA notification should be sent to you soon with the information Thank you for contacting us via the Revdex.com and have a pleasant day Kind Regards Initial Consumer Rebuttal / [redacted] (2000, 8, 2014/05/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received my refund in fullI am happy with their response to this case

Business Response / [redacted] (450, 14, 2014/11/12) */ 11-11- Sent via email: Good Morning Yvette, I have received an e-mail from my bank stating my account was refunded on 11/10/for $Best Wishes, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/08/29) */ Your current case is being reviewed by our refund team and you will be contacted as previously communicated

Initial Business Response / [redacted] (1000, 5, 2015/11/06) */ Unfortunately, we did not find any request in our support portal We contacted customer with an offer to fix his issues with our product Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) All I want is a complete refund Final Business Response / [redacted] (4000, 15, 2015/11/19) */ Our support agent replied to customer via our support portal with his activation code for our new Avast Cleanup We are awaiting his reply in our support portal Final Consumer Response / [redacted] (2000, 18, 2015/11/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/02/24) */ Customer was refunded as he requested in our support portal Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/02/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) As requested, my money has been refundedThank you for your assistance

Initial Business Response / [redacted] (1000, 5, 2015/11/03) */ Unfortunately, we did not find any email in our support portal from this customer Customer license was refunded already by our distributor Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/06) */ To whom it may concern: I wanted to let you know that I was contacted by AVAST and I have received a refundI truly appreciate your help in this matter Have a wonderful day! Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/03/06) */ We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon with a full refund Typically refunds take about 5-business days to receiveA notification should be sent to you soon with the information Thank you for contacting us via the Revdex.com and have a pleasant day Kind Regards