AWHR (American Water Heater Rentals)

February 5, Customer Relations Advocate Inquiry Services Representative Revdex.com [redacted] *** Chicago, IL Ref: [redacted] Dear Advocate, We are sorry for the clerical error that caused the issue, the correction of which is in process, as the customer has requested Regards, [redacted] Escalated Special Handling

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

May 3, Customer Relations Advocate Inquiry Services Representative Revdex.com [redacted] *** Chicago, IL Ref: [redacted] Dear Advocate, We have also tried to speak to the customer numerous times As stated, we are arranging the removal to address his issue Regards, [redacted] Office of the President

April 30, Customer Relations Advocate Inquiry Services Representative Revdex.com [redacted] *** Chicago, IL Ref: [redacted] Dear Advocate, The issue is being resolved, as requested Regards, [redacted] Office of the President

Complaint: [redacted] I am rejecting this response because:I had a phone message, I TRIED TO CONTACT THEM WITH NO SUCCESSI HAVE NEVER TALKED TO ANYONE Sincerely, [redacted]

March 28, Customer Relations Advocate Inquiry Services Representative Revdex.com [redacted] *** Chicago, IL Ref: [redacted] Dear Advocate, We have received your and the customer’s request, and the customer’s account is paid in full We apologize that a system update caused it to return to our system The issue is resolved Regards, [redacted] Escalated Special Handling

Complaint: [redacted] I am rejecting this response because: They spoke to my Landlord, not meI spoke with one person who was to forward info to themI have had no other direct contact with the powers that be Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/03/31) */ Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX) message [redacted] Tue, Mar 31, at 4:PM To: " [redacted] @chicago.Revdex.com.org" Dear Ms [redacted] Per the above referenced complaint by Mr [redacted] , he references three open permits on his Florida Property: XXXXX [redacted] RD PLUMBING XXXXXXXXXX EXPIRED HEATER REPLACE 03/04/ XXXXXXXXXXXXX CONV:XXXXXXXXXXXXXXXXXX XXXXX [redacted] RD GARAGE SALE XXXXXXXXXX EXPIRED WATER HEATER 03/04/ XXXXXXXXXXXXX CONV:XXXXXXXXXXXXXXXXXX XXXXX [redacted] RD PLUMBING XXXXXXXXXX EXPIRED GAS FITTING 01/20/ XXXXXXXXXXXXX The first two permits were ordered years ago, and by the previous owner of his propertyThe third was opened approximately nine months after he acquired the home in April AWHR had no relationship with this property prior to 2005, when the servicing of the water heater at that time was transferred to usThat unit, a [redacted] P-40-38, was manufactured in and had no relationship with these permits These 20+ year old permits have nothing to do with American Water Heater Rentals, and we would request you remove this complaint from our record with your Bureau If you should decline to close this complaint (as these 20+ year old permits would be beyond the purview of both of our offices), please consider this our response to Mr [redacted] 's complaint [redacted] AWHR Team Lead [redacted] @awhr.com XXX-XXX-XXXX

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/01) */ Dear Ms [redacted] Per the above referenced complaint by Ms [redacted] , we have contacted her directly and addressed her concerns Regards, [redacted] Sales Operations Supervisor AWHR/Direct Energy Direct XXX-XXX-XXXX Cell Phone XXX-XXX-XXXX AWHR main XXX-XXX-XXXX Fax XXX-XXX-XXXX [redacted] @awhr.com

Complaint: [redacted] I am rejecting this response because: It is not entirely true Yes, it has been corrected by AWHR but - #1- I had to contact them yet again to fix it - they never contacted me before or after I filed and complaint, or after I called them many times #- I paid the former company on October 1, before I was aware the contract was even being sold to another company #- they were billing me for hot water heaters and I only have one I have paid them for the ONE hot water heater for the only months I owed - January, February & MarchI do not need any further response I just wanted to state the correct facts for the record Sincerely, Jayne Johnson

April 27, Customer Relations Advocate Inquiry Services Representative Revdex.com [redacted] *** Chicago, IL Ref: [redacted] Dear Advocate, We have received your and the customer’s request, and spoke to the customer directly to resolve the issue We apologize for any inconvenience to the customer Regards, [redacted] Office of the President

April 30, Customer Relations Advocate Inquiry Services Representative Revdex.com North Wabash, Suite Chicago, IL Ref: [redacted] Dear Advocate, The removal of the customer’s tank has been arranged, and we expect the technician to be scheduling with them directly To confirm, we are again reaching out to the customer, to advise and confirm Regards, [redacted] Office of the President

April 19, Customer Relations Advocate Inquiry Services Representative Revdex.com [redacted] *** Chicago, IL Ref: [redacted] Dear Advocate, We have received your and the customer’s request, and spoke to the customer directly on April 16, 2018, to resolve the issue We apologize for any inconvenience to the customer Regards, [redacted] Office of the President

April 20, Customer Relations Advocate Inquiry Services Representative Revdex.com [redacted] *** Chicago, IL Ref: [redacted] Booth Dear Advocate, We have received your and the customer’s request, and spoke to the customer directly to resolve the issue We apologize for any inconvenience to the customer Regards, [redacted] Office of the President

Complaint: [redacted] I am rejecting this response because: There response does not address the fact that their technician refused to come out until MondayFurthermore after three calls from me they suggested I call my own repairman and submit a claimThat is not what I contracted for, nor did they uphold their responsibility.in having to take matters into my own hands their is no reason to continue to contract with this company who could not even explain or apologize for their lack of contractual obligation.Please feel free to close out this caseI do not believe anything will be resolved.This was an expensive lesson learned Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and would like to keep this complaint open untill this is completely resolvedThe company may call me and leave a voicemail mail if I can't answer at the momentI would like to be informed when this is taken back from creditors and my credit report is correctedAnd also how to set back up my monthly payments with them for my water tank Sincerely, [redacted]

May 1, Customer Relations Advocate Inquiry Services Representative Revdex.com [redacted] *** Chicago, IL Ref: [redacted] Dear Advocate, We have received your and the customer’s request, and spoke to the customer directly to resolve the issue We apologize for any inconvenience to the customer Regards, [redacted] Office of the President

July 13, [redacted] Inquiry Services Representative Revdex.com [redacted] Ref: Pineau Complaint #: [redacted] Dear Ms [redacted] The issue has been addressed Regards, [redacted] Escalated Special Handling

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Francis [redacted]