AWHR (American Water Heater Rentals)

Initial Business Response /* (1000, 5, 2015/03/31) */
Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX)
1 message
[redacted] Tue, Mar 31, 2015 at 4:09 PM
To: "[redacted]@chicago.Revdex.com.org"
Dear Ms. [redacted]

Per the above referenced complaint by Mr. [redacted], he...

references three open permits on his Florida Property:

XXXXX [redacted] RD

PLUMBING

XXXXXXXXXX

EXPIRED

HEATER REPLACE

03/04/1987

XXXXXXXXXXXXX

CONV:XXXXXXXXXXXXXXXXXX
XXXXX [redacted] RD

GARAGE SALE

XXXXXXXXXX

EXPIRED

WATER HEATER

03/04/1987

XXXXXXXXXXXXX

CONV:XXXXXXXXXXXXXXXXXX
XXXXX [redacted] RD

PLUMBING

XXXXXXXXXX

EXPIRED

GAS FITTING

01/20/1994

XXXXXXXXXXXXX






The first two permits were ordered 28 years ago, and by the previous owner of his property. The third was opened approximately nine months after he acquired the home in April 1993.

AWHR had no relationship with this property prior to 2005, when the servicing of the water heater at that time was transferred to us. That unit, a [redacted] P-40-38, was manufactured in 2003 and had no relationship with these permits.

These 20+ year old permits have nothing to do with American Water Heater Rentals, and we would request you remove this complaint from our record with your Bureau.

If you should decline to close this complaint (as these 20+ year old permits would be beyond the purview of both of our offices), please consider this our response to Mr. [redacted]'s complaint.

[redacted]
AWHR Team Lead
[redacted]@awhr.com
XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/06/01) */
Dear Ms. [redacted]

Per the above referenced complaint by Ms. [redacted], we have contacted her directly and addressed her concerns.

Regards,

[redacted]
Sales Operations Supervisor
AWHR/Direct Energy
Direct...

XXX-XXX-XXXX
Cell Phone XXX-XXX-XXXX
AWHR main XXX-XXX-XXXX
Fax XXX-XXX-XXXX
[redacted]@awhr.com

July 13, 2016   [redacted] Inquiry Services Representative Revdex.com [redacted]
[redacted]   Ref:  Pineau Complaint #: [redacted]   Dear Ms. [redacted]   The issue has been addressed.   Regards,     [redacted] Escalated Special Handling

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and would like to keep this complaint open untill this is completely resolved. The company may call me and leave a voicemail mail if I can't answer at the moment.. I would like to be informed when this is taken back from creditors and my credit report is corrected. And also how to set back up my monthly payments with them for my water tank.
Sincerely,
[redacted]

August 21, 2017   Customer Relations Advocate Inquiry Services Representative Revdex.com [redacted]  Chicago, IL  60611   Ref:  [redacted]   Dear Advocate,   The customer is free to reopen this complaint, at their discretion, when they have made their decision.   Otherwise, the customer is speaking to the servicing department to resolve the issue.   Regards,     [redacted] Escalated Special Handling

Initial Business Response /* (1000, 5, 2015/06/04) */
Dear Ms. [redacted]
Per the customer's complaint, we spoke to him on the afternoon of June 3, 2015 and addressed his issue.
Regards,
[redacted]
AWHR Account Manager/ Team Lead
Direct Line - X-XXX-XXX-XXXX
Cell Phone -...

X-XXX-XXX-XXXX
Fax - XXX-XXX-XXXX
AWHR - XXX-XXX-XXXX
[redacted]@awhr.com
www.awhr.com
Initial Consumer Rebuttal /* (2000, 7, 2015/06/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was contacted and my concerns and issue was dealt with. I hope that they make efforts to create a better customer service experience in regard to calling and speaking with a representative in a timely manner. I hope the next experience is a much better one for myself and the soon to be new home owner of my property. Thank you so much.

Complaint: [redacted]
I am rejecting this response because: It is not entirely true.  Yes, it has been corrected by AWHR but -  #1- I had to contact them yet again to fix it - they never contacted me before or after I filed and complaint, or after I called...

them many times #2 - I paid the former company on October 1, before I was aware the contract was even being sold to another company #3 - they were billing me for 2 hot water heaters and I only have one.   I have paid them for the ONE hot water heater for the only months I owed - January, February & March. I do not need any further response.  I just wanted to state the correct facts for the record
Sincerely,
Jayne Johnson

February 5, 2018   Customer Relations Advocate Inquiry Services Representative Revdex.com [redacted]   Chicago, IL  60611   Ref: [redacted]
  Dear Advocate,   We are sorry for the clerical error that caused the issue, the...

correction of which is in process, as the customer has requested.   Regards,     [redacted] Escalated Special Handling

Initial Business Response /* (1000, 5, 2015/06/30) */
Per Mr. [redacted] complaint, he is correct in his statement that he assumed the contract of the previous owner of the rented water heater when he purchased the home to 'rehab and resell it'. He paid the rental contract until February.
But we...

received no call from him in February, or at any time since. We have gone through our logs, and have had no calls from him since the December Contract assumption. All we show is that he has stopped paying for the rental and is delinquent in his payments for the water heater that he is renting from our company.
We have called him to address the issue and left messages. Unfortunately, we have received no response. We can easily resolve his request, once we have spoken to him about the outstanding balance.
Regards,