AWHR (American Water Heater Rentals)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

May 1, 2018     Customer Relations Advocate Inquiry Services Representative Revdex.com [redacted]   Chicago, IL  60611     Ref: [redacted]     Dear Advocate,   We have received your and the customer’s request, and...

spoke to the customer directly to resolve the issue.   We apologize for any inconvenience to the customer.   Regards,     [redacted] Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

April 30, 2018   Customer Relations Advocate Inquiry Services Representative Revdex.com [redacted]   Chicago, IL  60611   Ref: [redacted]   Dear Advocate,   The issue is being resolved, as requested.   Regards,     [redacted] Office of the President

Complaint: [redacted]
I am rejecting this response because: I DID  NOT receive ANY response from the AWHR company, whatsoever, no phone call, letter or email, as of this date.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have asked for a paper statement more than 11 times!!!!A statement saying "zero owed"...showing a current balance..its a matter of principle really...I hate email..Im old school...mail one!!there subordinates were to lazy too...maybe all eleven who blew me off for 8 months should hand write one themselves....And I'd like it mailed to p.o. box 703 in north Hampton if it's not inconveniencing anyone
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

March 28, 2018   Customer Relations Advocate Inquiry Services Representative Revdex.com [redacted]   Chicago, IL  60611   Ref: [redacted]
* Dear Advocate,   We have received your and the customer’s request, and the customer’s account...

is paid in full.  We apologize that a system update caused it to return to our system.   The issue is resolved.   Regards,     [redacted] Escalated Special Handling

April 20, 2018   Customer Relations Advocate Inquiry Services Representative Revdex.com [redacted]   Chicago, IL  60611   Ref: [redacted] Booth   Dear Advocate,   We have received your and the customer’s request, and spoke to the...

customer directly to resolve the issue.   We apologize for any inconvenience to the customer.   Regards,     [redacted] Office of the President

April 19, 2018   Customer Relations Advocate Inquiry Services Representative Revdex.com [redacted]   Chicago, IL  60611   Ref: [redacted]   Dear Advocate,   We have received your and the customer’s request, and spoke to the...

customer directly on April 16, 2018, to resolve the issue.   We apologize for any inconvenience to the customer.   Regards,     [redacted] Office of the President

April 30, 2018   Customer Relations Advocate Inquiry Services Representative Revdex.com 330 North Wabash, Suite 2006   Chicago, IL  60611   Ref: [redacted]   Dear Advocate,   The removal of the customer’s tank has been arranged, and we expect the technician to be scheduling with them directly.   To confirm, we are again reaching out to the customer, to advise and confirm.   Regards,     [redacted] Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

May 3, 2018   Customer Relations Advocate Inquiry Services Representative Revdex.com [redacted]   Chicago, IL  60611   Ref: [redacted]   Dear Advocate,   We have also tried to speak to the customer numerous times.  As stated, we are arranging the removal to address his issue.   Regards,     [redacted] Office of the President

Complaint: [redacted]
I am rejecting this response because:They left 1 message and never called again. THEY ARE NOT BEING TRUTHFUL WITH YOU OR US!!!!  Revdex.com please help me with this!!!!!!!!! 
Sincerely,
[redacted]

May 10, 2018   Customer Relations Advocate Inquiry Services Representative Revdex.com [redacted]  Chicago, IL  60611   Ref: [redacted]   Dear Advocate,   We have received your and the customer’s request, and spoke to the customer...

directly on May 9, 2018, to resolve the issue.   We apologize for any inconvenience to the customer.   Regards,     [redacted] Office of the President

Complaint: [redacted]
I am rejecting this response because: They spoke to my Landlord, not me. I spoke with one person who was to forward info to them. I have had no other direct contact with the powers that be.
Sincerely,
[redacted]

May 1, 2018   Customer Relations Advocate Inquiry Services Representative Revdex.com [redacted]   Chicago, IL  60611   Ref: [redacted]   Dear Advocate,   We have received your and the customer’s request, and spoke to the customer...

directly to resolve the issue.   We apologize for any inconvenience to the customer.   Regards,     [redacted] Office of the President

Complaint: [redacted]
I am rejecting this response because:I had a phone message, I TRIED TO CONTACT THEM WITH NO SUCCESS. I HAVE NEVER TALKED TO ANYONE
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Francis [redacted]

Initial Business Response /* (1000, 5, 2015/03/31) */
Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX)
1 message
[redacted] Tue, Mar 31, 2015 at 4:09 PM
To: "[redacted]@chicago.Revdex.com.org"
Dear Ms. [redacted]

Per the above referenced complaint by Mr. [redacted], he...

references three open permits on his Florida Property:

XXXXX [redacted] RD

PLUMBING

XXXXXXXXXX

EXPIRED

HEATER REPLACE

03/04/1987

XXXXXXXXXXXXX

CONV:XXXXXXXXXXXXXXXXXX
XXXXX [redacted] RD

GARAGE SALE

XXXXXXXXXX

EXPIRED

WATER HEATER

03/04/1987

XXXXXXXXXXXXX

CONV:XXXXXXXXXXXXXXXXXX
XXXXX [redacted] RD

PLUMBING

XXXXXXXXXX

EXPIRED

GAS FITTING

01/20/1994

XXXXXXXXXXXXX






The first two permits were ordered 28 years ago, and by the previous owner of his property. The third was opened approximately nine months after he acquired the home in April 1993.

AWHR had no relationship with this property prior to 2005, when the servicing of the water heater at that time was transferred to us. That unit, a [redacted] P-40-38, was manufactured in 2003 and had no relationship with these permits.

These 20+ year old permits have nothing to do with American Water Heater Rentals, and we would request you remove this complaint from our record with your Bureau.

If you should decline to close this complaint (as these 20+ year old permits would be beyond the purview of both of our offices), please consider this our response to Mr. [redacted]'s complaint.

[redacted]
AWHR Team Lead
[redacted]@awhr.com
XXX-XXX-XXXX