B & B Automotive, Incorporated

RE: ID #*** *** ** ***Dear *** ***,This will acknowledge receipt of the above-referenced complaint, which was received by this office on 12/8/2015, and assigned an ID of ***.After researching the matter, we decided to grant, as a goodwill gesture, ** ***'s desired
reliefB & B Automotive repurchased the vehicle, and paid off the balance of her loan with *** ***.*** ***, we pride ourselves on working with the customer to resolve any issue brought to our attention, and we make every effort to fulfill all reasonable requestsIf I could be of further assistance, please do not hesitate to contact me.Respectfully submitted,Sean M***, Compliance OfficerB & B Automotive, Inc

RE: *** J***
ID #***
Dear Ms***,
Evaluating the vehicle has nothing to do with fixing itWe have to check it for damage, prior to refunding down payment moniesSince that is the customer's requested relief, then Ms*** needs to contact our service department, at her earliest convenienceRespectfully submitted,
Sean M***, Compliance Officer
B & B Automotive, Inc

RE: *** ***
class="Apple-tab-span" "white-space:pre"> ID #*** Dear
*** ***, This
is in response to the complaint filed by *** *** on 6/26/2015, and
assigned ID #***I
regret *** *** having received any telemarketing callsUpon researching the
matter, the only telephone number in our system with his area code was (***) ***-***,
and that person actually called here with an inquiryWe have since deleted the
number. *** *** failed to name the individual who laughed and hung up on himRest
assured, if identified, appropriate disciplinary action would have been taken We,
at B & B Automotive, pride ourselves on resolving any issue brought to our
attentionAs always, we make every effort to fulfill all reasonable requests. If
I could be of any further assistance, please do not hesitate to contact me. Respectfully
submitted,Sean M***, Compliance Director

RE: *** ***
" text-indent: 0.5in;"> ID #***
Dear
Ms***:
This is in response to the
above-referenced complaint, which was submitted on 12/28/at 7:35:PM, received by this office on 01/30/2015, and assigned ID #*** Since being notified of the customer's concerns, Jack N***, our Service Manager, has been attempting, unsuccessfully, to contact *** ***, via telephone at ###-###-#### and email at ***.
I encourage Ms. *** to contact MrN*** at ###-###-####, extension 7300, in order to provide her requested reliefB & B Automotive is committed to
customer satisfaction, and we pride ourselves on resolving any issue brought to
our attentionMs***, if I could be of further assistance, please do not
hesitate to contact me
Respectfully
submitted,Sean
M***, Compliance OfficerB
& B Automotive, IncOffice:
###-###-####Fax:
###-###-####Email:
***.com

RE: *** J*** ID #***Dear Ms***, Evaluating the vehicle has nothing to do with fixing itWe have to check it for damage, prior to refunding down payment moniesSince that is the customer's requested relief, then Ms*** needs to contact our service department, at her earliest convenience.Respectfully submitted,Sean M***, Compliance OfficerB & B Automotive, Inc

Dear
*** ***, Our
version of events differs from the
customer’s versionAccording to my 7/21/
response, I stated “Evaluating the vehicle has nothing to do with fixing itWe
have to check it for damage, prior to refunding down payment monies.” However, after
the inspection, *** *** told our Service
Advisor, Nicholas M***, she was happy with the vehicle, and did not want
to give it backSo, I am confused by this turnabout. B
& B Automotive is again willing to grant the customer’s desired reliefI
urge *** *** to contact Frank Beyer, our Sales Manager, to arrange a time to return the vehicle, or to have
us tow it inUpon receipt of a signed Mutual
Release Agreement, the customer will be issued a check. Respectfully
submitted,Sean
M***, Compliance Officer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

RE: *** *** Since receiving Ms***’s complaint, B & B Automotive has made repeated attempts to contact the customer to no availHence, the delay in respondingAdditionally, the finance company is unable to locate her vehicleSo, until this situation changes, we are unable to
provide a satisfactory resolution

RE: *** ***
Roman",serif"> ID #*** Dear
*** ***, This is in response to the
above-referenced complaint, which was filed on February 12, 2016, and assigned
ID #***. Frank B***, our General Sales Manager, reached out to *** *** and worked
out the following resolution, which was acceptable to the customer:1.
We
agreed to repurchase the *** ***; 2.
We
agreed to pay off customer’s loan balance with *** ***,3.
We
agreed to partially refund customer’s down payment in the amount of $1,500.00. *** ***, we, at B & B Automotive, pride
ourselves on working with the customer to resolve any issue brought to our
attentionAs always, we make every effort to fulfill all reasonable requestsIf I could be of further assistance, please do not hesitate to contact
me. Respectfully
submitted,Sean
M***, Compliance Officer

RE: *** ***
"white-space:pre"> ID #*** Dear
Ms***, This
is in response to the Revdex.com complaint, which was submitted on 7/6/
at 7:59:PM, and assigned an ID of ***. ***
is a national warranty company with certain restrictions, such as a maximum
labor rate of $per hourTheir fair labor rate is based on Chilton/Mitchell
According to warranty coverage, the customer is only responsible for a $
deductible, unless the facility utilized charges a labor rate in excess of
$per hour, resulting in the customer being responsible for the difference,
which is the case, here. Additionally,
please be advised that the customer’s repair facility of choice charged too
much for the requisite parts*** ***, on the other hand, were less expensive while
using comparable parts, not inferior ones B
& B Automotive is committed to customer satisfactionWe pride ourselves on
working to resolve any issue brought to our attention, and make every effort to
fulfill all reasonable requestsMs***, if I could be of further assistance,
please do not hesitate to contact me. Respectfully
submitted,Sean
M***, Compliance OfficerB
& B Automotive, Inc

RE: ID #***
"white-space: pre;"> *** *** Dear
*** ***, This will acknowledge receipt of the
above-referenced complaint, which was submitted on 8/20/at 5:16:pm, and
was assigned ID #***After conducting an investigation into
the matter, I discovered, due to a clerical error, *** *** was inadvertently
issued a check in the amount of $Our accounting department is
rectifying the situation today by issuing, and overnighting, *** ***
another check in the amount of $These two checks represent a refund of the
customer’s down payment, and her requested reliefWe apologize for any inconvenience. *** ***, we pride ourselves on working
with the customer to resolve any issue brought to our attention, and we make
every effort to fulfill all reasonable requestsIf I could be of further
assistance, please do not hesitate to contact me.Respectfully
submitted,Sean
M***, Compliance OfficerB
& B Automotive, Inc.Office:
###-###-####Fax:
###-###-####Email: ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
What *** has promised has been done I am just waiting for the Title
Regards,
*** ***

This is my second complaint to Revdex.com against B&B automotiveAs stated before, I was given a *** *** *** *** in place of a *** *** which would shut off while I was driving itThe *** started giving me trouble as wellI have taken this car back so many times to be repaired it is unrealI asked when the car was given to me if they Air Conditioning was workingI was told by *** *** that everything was working on the carBeing that it was cold weather, I could not tell if the air was working properly so I took his word for itIn May 2014, the change in weather came and we had a very hot dayI turned on the air in the car as I have an allergic reaction to heat and the sun that I itch uncontrollably if my body temperature rises and the sun hit meI turned on the air and noticed that the AC was not working and only hot air was blowingSo they sold me a car with no air conditioningI took the car to B&B in ***, PA to the service and they told me I was minutes late and they could not see me (after I drove almost hours and stuck in traffic to get there)I left and took the vehicle to the *** ***, PA locationI was told that they had to order a part and it would cost me $deductible and come back on the 28th of May to have it repairedI argued that it should not cost me anything since I was sold a car which had a non-functional air conditionerI was told I still had to pay to have it fixedAnd that they had waived enough service issues for me as it wasSo I was again stuck with a vehicle not working properly and being ripped offI came back on the 28th, and waited for my car to be repaired about 1/hoursI paid the $deductible and left thinking the part had been placed on the vehicleOn the way home, I turned on the air and it was blowing cold airA couple of days later (around June 3, 2014) I noticed that the AC unit was blowing hot air againI again called B&B and was told by the service department that they put dye in the car to see where the problem was and now that the car was blowing hot air, they knew what the issue with the car wasOk, now remember I payed them $deductible to put a new compressor on the unitThey never even put a compressor on and charged meThe only thing they did was recharge the unit with Freon and when the Freon leaked out it was blowing hot air againI put up a fuss, and they came to my home address and picked up the *** and left a ** *** as a loaner for me to get to work inAfter a couple of days, June 6, to be exact, B&B called me to inform me that the vehicle was all fixed and they were going to drop it offThey came to my work place and dropped off my *** *** *** and picked up their loaner carAbout days later, every passenger that sat in the car kept saying that water was leaking on their feetI noticed that the car mat was kind of damp, but thought nothing of it until I started noticing a mildew smell in the carIt smelled awfulOn the 16th I was cleaning my car and putting air freshener in the carpet trying to get rid of the mildew smellI pulled up the car mat and noticed that the carpet under the mat was soaked with waterI called B&B and told them about thisI was told by *** in the service department that someone would be at my home the very next day to pick the car up and drop off the loanerThe next day I was called around 8:a.mand told the serviceman had another drop-off and would be about an hour lateAt 12:p.mno one had ever showed upI called around 1:p.mand told them I had an appointment at 2:and had to leaveI was promised by the service department that someone would be at my home the very next morning at 8:a.mto pick up the carNo one ever showed upI waited all day longNo one showed, up, I did not even receive a telephone callI noticed now that the car is not only leaking water, but it is making a loud grinding noise under the hood and the ac unit is blowing sometimes cool air and sometimes hot air againOn June 27, my daughter and I was in traffic on a very busy street and the car made a horrible loud noise, smoke was coming from up under the hood and I could smell wires burningWe both jumped out of the car in the middle of traffic thinking the car was probably on fireMy daughter ran to the sidewalk and noticed that something was pouring out of the carI waited a few minutes before going back into the traffic to try to see about the carI did not want to start it up again because I was afraidBut I knew I had to get it out of the middle of the streetPeople waited for me to pull off as I was in the middle laneI pulled on a lot and called B&BThey told me I had a warranty with *** *** and that *** *** would come pick up the carI spoke with *** who is the manager and told him I wanted every dime of my money back I put into these cars that they knew were not fit to sell to the publicHe replied he was going to see that I get the money and go somewhere else and purchase a carI called *** *** who said they could not come and get the car until the car had been cleared by the Fire Department to verify that the liquid pouring from the car was not gas, because if they car was on fire, they would not pick the vehicle upI in turned called the *** Police who summoned the fire departmentThey checked out the vehicle and verified that it was water that was pouring out of the car, but that the car had not been properly repaired and that I should take the car backI called *** *** and told them the fire department had been thereI told *** *** that B&B told me they had a contract with them and that they were to pick up the car*** *** told me that was not true and if they were not going to repair the car I would have to pay them $to come and then so much per mileI told *** I would call him back to let him know what *** *** were going to doI called B&B back to tell them this; they would not come to the phoneI had to wait about hours and drove the car homeOne of the firemen told me not to turn on the air conditioning and try to make it homeI drove the car home but was afraidThis is the kind of thing I have been going through since my experience first started with B&BLies, deceit, advertising, and scamsI got a payoff amount months ago..$10,000!!! Now they sent me an email on June 26, 2014…Congratulations! You’ve been pre-selected for B&B Auto’s VIP programLook for your invitation in the mailCall ###-###-#### for a free auto appraisalI calledNo one knew who I was and I had to be at $on the loan before I could trade out of the carI was told they were going to call Helm, who is the owner of B&B and also the finance company and find out what my payoff wasThey called me back and told me $10,still owed…Payments were $a month and dropped to $when I got full coverage insuranceBut this is absurdI want full refund of my money, them to come and get this car and I need them for once to tell the truthAs previously stated *** the manager, proprietor, whomever he is stated he was going to see that my money was returned and he wants me to go somewhere else and buy a carThat will solve my problem, but what about all the others they have scammed? *** ** ***
I want full refund of my money, them to come and get this car and I need them for once to tell the truthAs previously stated *** the manager, proprietor, whomever he is stated he was going to see that my money was returned and he wants me to go somewhere else and buy a carThat will solve my problem, but what about all the others they have scammed?

RE: *** *** ***
serif;"> ID
#*** Dear
***: This
is in response to the above-referenced complaint, which was filed on April 13,
at 12:00:AM and assigned ID #***. After researching the matter, Brian
*** *** paid off his vehicle in January *** did not receive the
title, however, because he never had the Starter
Interrupt / GPS Tracking device removed from his vehicleIn order for us
to provide him with his requested relief, *** should call our service
department to make an appointment to remove it, at his earliest convenience
One removed, we will gladly send him the title to his vehicleAdditionally, if *** needs to contact the company in the future, I would advise him to call *** ***, not B & B Automotive. *** *** is committed to
customer satisfactionWe pride ourselves on working with the customer to
resolve any issue brought to our attentionAs always, we make every effort to
fulfill all reasonable requests. ***, if I could be of further
assistance, please do not hesitate to contact me. Respectfully
submitted,*** ***, Compliance OfficerHelm
AssociatesOffice:
###-###-####Fax:
###-###-####Email: ***

August 29, Dear *** ***,
This will acknowledge receipt of the above-referenced complaint, which was submitted on 7/14/at 12:00:am, and was assigned ID #***Unfortunately, this office never received the complaint via email, which is usually the caseIt was
received via postal mail on 8/21/2014.According to Daniel D***, our Collections Manager, *** *** entered into a retail installment contract on 6/12/*** *** was made aware of the B & B Automotive 72-Hour Exchange Policy, and acknowledged same at time of purchase (see signed document)Her financing included a service contract, in addition to gap insurance to protect her in the event of loss, MrD*** confirmed that the vehicle was brought in for service and repaired at no cost, since it was covered under warranty*** *** informed *** *** that she was having difficulty abiding by her contract, due to lower income, as a result of reduced work hoursIn an attempt to assist the customer, we made a payment arrangement to prevent a voluntary repossessionThe customer failed to keep this arrangementOn 7/31/2014, *** *** returned the vehicle and signed a Voluntary Surrender Agreement (see signed document) acknowledging her responsibility*** ***, if I could be of further assistance, please do not hesitate to contact me.Respectfully submitted,Sean M
Compliance Officer
B & B Automotive, Inc

Roman">RE:
*** *** ***
ID #***
Dear *** ***:
This is in response to the above-referenced complaint, which was filed on February 16, at 11:14:PM, and assigned ID #*** *** ***, our Collections Manager, is currently working with *** to provide her requested reliefI will be in contact, as soon as the details are worked out.
Respectfully submitted,
*** ***, Compliance Officer
*** ***
Office: ###-###-####
Fax: ###-###-####
Email: ***

RE: *** ***
Roman",serif">ID
#*** Dear *** *** This will acknowledge receipt of the
above-referenced complaint, which was submitted on 4/9/at 3:18:pm,
received by this office on 4/13/and assigned an ID of ***. Jack N***, our Service Manager, spoke with Erica Cherington on 4/14/After speaking
with the customer and reviewing the service records, MrN*** provided Ms
Cherington with her requested reliefHer scheduled appointment to choose
another vehicle was 4/18/2015. *** *** we pride ourselves on working
with the customer to resolve any issue brought to our attention, and we make
every effort to fulfill all reasonable requestsIf I could be of further
assistance, please do not hesitate to contact me. Respectfully
submitted,Sean M***, Compliance OfficerB &
B Automotive, Inc.Office:
###-###-####Fax:
###-###-####Email: ***@bandbautomotive.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
On August I received a check via *** ** in the amount of Dollars from B&B which is the first and only refund that I have received I spoke to Jenny on the matter who sad she would find out why the check was not for the full amount and call me right back, which she did notI called Jenny today 8/and left a voice mail because I am still owed on the refund.
Regards,
*** *** ***

RE: [redacted]
"white-space:pre"> ID #[redacted] Dear
Ms[redacted], This
is in response to the Revdex.com complaint, which was submitted on
6/29/at 2:59:07, and assigned an ID of [redacted]. While
researching the matter, I discovered that when the vehicle stalled in the
middle of the intersection, it was not due to mechanical difficulties, but had run
out of gasolineThis was confirmed by [redacted], which said when they added fuel,
the car ran normallyOn the other hand, if Ms[redacted] has other concerns,
I urge her to contact our service department to make an appointmentThe vehicle
will have to be evaluated, prior to making a determination to grant further
relief. B
& B Automotive is committed to customer satisfactionWe pride ourselves on
working to resolve any issue brought to our attention, and make every effort to
fulfill all reasonable requestsMs[redacted], if I could be of further assistance,
please do not hesitate to contact me. Respectfully
submitted,Sean
M[redacted], Compliance OfficerB
& B Automotive, Inc

RE: [redacted][redacted]
"white-space:pre"> ID #[redacted] Dear
Ms[redacted], This
is in response to the Revdex.com complaint, which was submitted on 7/6/
at 12:35:PM, and assigned an ID of [redacted]. Please
be advised that in the six years Helm Associates has been in business, they
have only reported to one credit bureauOver the years, [redacted] has aided 1,000's
of customers improve their credit scoreSo, unless the customer has something
in writing, which states we report to all three credit bureaus, I have to
refute her allegationAdditionally, if Ms[redacted] is experiencing compressor
issues, I urge her to contact our service department to have the vehicle evaluated. B
& B Automotive is committed to customer satisfactionWe pride ourselves on
working to resolve any issue brought to our attention, and make every effort to
fulfill all reasonable requestsMs[redacted], if I could be of further assistance,
please do not hesitate to contact me. Respectfully
submitted,Sean
M[redacted], Compliance OfficerB
& B Automotive, Inc