B & B Automotive, Incorporated

Review: I purchased a vehicle from this company on 11/29/13 realized I could not afford the vehicle due to changes in my hours at work. I called the company on 11/30/13 to try to return the vehicle and was given the run around and was told that if I return the vehicle that it would be considered a voluntary repo. I finally was able to return the vehicle on 12/3/13 and was told to come back on friday 12/6/13 to pick up my return check from the deposit of $500 that I put down on the vehicle. to this day I have called, sent emails to try to talk to someone about getting my money back and now they are avoiding my every attempt.Desired Settlement: to get my deposit back asap

Business

Response:

RE:

ID

#[redacted]

Dear **. [redacted]:

This

is in response to the above-referenced complaint, which was filed on December

9, 2013 at 12:13:13 PM, and assigned ID #[redacted].

After researching the matter, I discovered that [redacted] was

already issued a check in the amount of $500.00, which represented her deposit

and requested relief. I hope this response exemplifies our

commitment to customer satisfaction. We pride ourselves on working with the

customer to resolve any issue brought to our attention. As always, we make

every effort to fulfill all reasonable requests. **. [redacted], if I could be of

further assistance, please do not hesitate to contact me.

Respectfully

submitted,

[redacted], Compliance Officer

Helm

Associates

Review: February 16, 2014

On June 29, 2012 I purchased a 2005 [redacted] from B & B Automotive which is located at [redacted], PA [redacted]. My sales persons name is [redacted].

The I was supposed to have purchased a Warranty with [redacted] which was to be in effect for the lifetime of the loan. I told them what I could and could not afford. My down payment was $300. I was told since I did not have $800 for tags and registration to pay 4 payments in the amount of $470 and after my 4th payment, they would go down to $360. I agreed. But I noticed that the salesman typed $470 in the Purchase Agreement. I called this to his attention and they told me after I make the 4th payment it would automatically go down to the normal pay rate. After I paid my 4th payment, I called my salesman and he told me he never told me this. So now I’m stuck paying a payment of $470 and my retirement check is only $782.00 a month.

I found a job paying almost next to nothing so I could keep up with the high payments, but had to take off 4 days of work to keep taking the car down to PA because of problems. The vehicle started making noises that I was concerned about and started jerking hard enough to hurt my back. I took it to B&B service and they told me my tires needed rotating. Then a week later I had to take it to [redacted] because the power steering went. I got written up on my job because I had to take so many days off just to try to get the vehicle repaired.

After a while the noise became so bothersome, that I took it back to B&B to be checked out and they told me the car needed brakes and rotors. I informed them the same week I bought the car that the brakes were bad on the vehicle. Nothing was done. They wanted me to pay $175 to do the brake job.

In January of 2013 I was on my way to work. My job is 30 minutes away from where I live and it takes 45 minutes to an hour to get there with the traffic. I have to take a major highway. The car started jerking and then all of a sudden shut off. I panicked because I was in traffic on the [redacted] Parkway. Then it started up again. I was shaken, but I kept going trying to get to work. When I reached a toll booth, it shut completely down. The check engine light came on. I was able to get it started and went on to work. I called B&B and told them about this. They had someone to call me to say she was from [redacted] warranty and to take the car to [redacted] located in [redacted], NJ. So another day from work and I took the vehicle there. I was there for 5 hours and the mechanic could not get in touch with the warranty company. And then when he reached them, he was told I was not in their system. I called the warranty company myself, and gave him the name of the person that called me from there. The gentleman informed me that the woman that called me did not work for [redacted] but was a salesperson calling from B&B. I lost another days pay in vain. So I drove the vehicle staying in the slow lane in case it shut off, I could pull off the highway; but almost got hit from the back because the car stalled again. I called my sales person and he asked if I wanted another car and to bring the car on Saturday January 11, 2014. I drove all the way to PA with the car in this condition. When I got there, the salesman evaded me and sent someone else to wait on me. That salesman said he knew nothing of my problem. When I started getting angry [redacted] came to the room and got me. He told me in front of his boss that he never said anything like that to me and that it was Saturday and they contract no business on a Saturday. I hit the roof and said I was not driving that car like that back to NJ. After a while they came and got me and told me they would be giving me another vehicle. So I went from a 2005 [redacted] to a 2002 [redacted]. The [redacted] had 118,862 miles at time of purchase and an $18,885.00 balance. The [redacted] had 86,060 miles and an unpaid balance of $14,815.35. I kept the plates from the [redacted] and B&B said they would get the registration for the vehicle. The temp sticker ran out on 2/11/14. I called B&B 2 days before the expiration as I had not received the registration yet. They told me it was on the desk. I was furious because I knew they would not send it to me and I would be out of another days pay. I was told to put the tags on the car and drive because they saw where the tags are registered to the [redacted] and if I got a ticket let them know and they would pay the ticket. So what they wanted me to do is drive the car with Jersey plates and Pennsylvania stickers in the window.

Before B&B would put me in another vehicle, I was told by my salesman [redacted] that I would have to pay off the balance of the tags and registration from the [redacted]. I gave them a payment of $500.

To add, I had spoken with the finance company (who is also the owner of B&B automotive) and asked if I could make my payment 2 days later as this was my payment date. B&B take automatic payments. He stated that he would wait for the 2 days. But I got an alert from my bank 1 hour later that he had gone in my account and took the payment anyway.

On another occasion, I drove to PA on a Saturday and gave them a payment of $400 and asked if they could wait until that Monday for me to give them the $70.79. They said yes. I came home from work and got my check to take it to the bank so I could put the money on my card. I went to go back to the car and go to the bank; they shut the car off with a remote so I could not move it. I had to call my daughter and ask her to put the $70.79 on her bank card so they would start the car again.

This place advertises “Certified Vehicles” which is an untruth. To date, I do not have a registration and will miss another days pay on to[redacted]. When I informed B&B of this, they asked me, what do you want us to do about it?

I will never ever deal with this people again and they should be run out of business for lying and false advertisement.

Regards,

[redacted]Desired Settlement: Refund of any and all monies. Payment adjusted as promised. I feel that I am entitled to something for all of my troubles and loss of wages.

Business

Response:

RE:

Review: The Auto Credit company has advertise certain things such as they will double your down down payment up to $500 and bad credit no credit repo's bankruptcies are no problem you can still get the car of your dreams or the car you like as long as you have a job and down payment to cover it. But after driving over 70 miles to see if they will give me a vehicle I was told a bunch of lies in the sales presentation it seems that your credit does effect how you get a vehicle from them. I was given a $4000 line of credit and two or three really small vehicles to choose from when I told them I was looking for a SUV or a Truck. They didn't honor the double your down payment which was the main reason I even contacted them in the first place. They failed to mention that co-signing for your love ones car can affect you on that plus your credit. I feel like I wasted time and energy driving over 70 miles to be told I cant get what I want when I was sent e-mails saying I can and there would be no major issues. I also feel like an it falling for the whole fix your credit spiel when its not really going to fix your credit the way a person wanted to be fixed, and I also feel embarrassed cause I was mentioning this program to other co-workers who are in need of a vehicle and who are in similar situations as I am now so now i'm going to tell them how I was treated as far as my credit, which wasn't suppose to be a major factor, is concern.Desired Settlement: As I stated I had to drive over 70 miles to get there to be told lies.. I would like to be reimburse for the round trip totaling 150 miles. Also they should include in there advertising even in fine print that your not guaranteed to get the vehicle of your choice depending on the severity of your credit

Business

Response:

RE:

ID

#[redacted]

Dear

**. [redacted]:

This is in response to the above-referenced

complaint, which was filed on August 27, 2013 at 9:44:43 AM, received by this office on September 3, 2013, and assigned ID #[redacted].

After researching the matter, The Auto

Credit Company website states as long as

you have stable income, stable residency and the desire to rebuild your credit,

we can approve you, even with prior repossessions. Here, [redacted] was

extended a $4,000.00 line of credit. Additionally, we report your loan to the credit bureau on a monthly basis. Having a

good car loan on your credit can boost your score by over 100 points.

I regret **. [redacted]’s misunderstanding

of our program. As a goodwill gesture, B & B Automotive would like to offer

him $50.00, which represents his requested relief.

I hope this response exemplifies our

commitment to customer satisfaction. We pride ourselves on working with the

customer to resolve any issue brought to our attention. As always, we make

every effort to fulfill all reasonable requests.

**. [redacted], if I could be of further

assistance, please do not hesitate to contact me.

Respectfully submitted,

[redacted], Compliance Officer

B

& B Automotive, Inc.

Office:

###-###-####

Fax:

###-###-####

Email:

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I feel like **. [redacted] is adding injury to insult! Just last week I purchased from a dealer 15 mins away from my home, a 2007 Honda Odessy fully loaded with navigation voice command and leather seats for $17,000 with payments I can definitely afford. With no promises of doubling the down payment or any other false advertisements I was able to make arrangements with the down payment of $2000 and after I showed proof of ins the next day, I was able to go home with it. My wife and my four kids love it! As I stated before the $4000 that was extended was only for 2 or 3 cars on their lot the cars I was shown could not have fit my family in there without someone riding in the trunk! Look I don't need for my credit to be fixed with $4000 I need a vehicle that can take car of my needs and the needs of my children. With that being said I find it an insult of my intelligence for **. [redacted] to say that I misunderstood this program. As I stated they lured me 70 miles with false advertisement and I have the emails to prove it. I have a stable home and a salary job. And I went over my credit I have no repos posted there, mostly student loans and closed out accounts. And even with that I was still approved for the very nice very clean minivan that I have. Heck, they offered me better vans and trucks but I wanted to stay in a budget I can afford. Also $50 isn't what I would call a sign of good gesture. See I work as a Asst. Gen. Manager at a quick service restaurant that is nationally known. If I told a customer or a potential customer what **. [redacted] told me I would have a lot of infuriating customers! Yes I am very upset at this point because I know what the emails said versus what I was told when I wasted almost 6 hours on that day. So there was no "misunderstanding" on my part but more like false advertising on the companies end. Last but certainly not least the compensation. I would like an apology from the company, they don't have to admit fault but a sincere apology in a letter for wasting my time would help along with a mileage compensation of $.56 cents a mile times 150 miles I believe that would be $84 dollars. If they would like to pay more that's fine too but it's not the money it's the principal, you have to deliver on your promises you make in a business or expect to have a lot more complaints and issues.

Regards,

Review: I finish paying off my vehicle january 2014. I've been calling B & B and leaving messages since march 2014 my vehicles title about and no one has returned my calls or anything. I do get text messages and emails from B & B asking me if I want to purchase another vehicle. I haven't received my title for my current vehicle yet!!!!Desired Settlement: ASAP

Business

Response:

RE: [redacted] ID

#[redacted] Dear

**. [redacted]: This

is in response to the above-referenced complaint, which was filed on April 13,

2014 at 12:00:00 AM and assigned ID #[redacted]. After researching the matter, Brian

[redacted] paid off his vehicle in January 2014. **. [redacted] did not receive the

title, however, because he never had the Starter

Interrupt / GPS Tracking device removed from his vehicle. In order for us

to provide him with his requested relief, **. [redacted] should call our service

department to make an appointment to remove it, at his earliest convenience.

One removed, we will gladly send him the title to his vehicle. Additionally, if **. [redacted] needs to contact the company in the future, I would advise him to call [redacted], not B & B Automotive. [redacted] is committed to

customer satisfaction. We pride ourselves on working with the customer to

resolve any issue brought to our attention. As always, we make every effort to

fulfill all reasonable requests. **. [redacted], if I could be of further

assistance, please do not hesitate to contact me. Respectfully

submitted,[redacted], Compliance OfficerHelm

AssociatesOffice:

###-###-####Fax:

###-###-####Email: [redacted]

Review: On April 2, 2010, I purchased a 1998 [redacted] from B & B Automotive, Inc. and entered into a contract with B & B Automotive, Inc. I was also of knowledge and understanding upon signing that there may be a Payment Guarantee Device ("Passtime") installed on the vehicle as a condition of sale. I was also of the understanding that if I did not make all of the payments, this device would prevent the vehicle from being started. The payments ($148.81 bi-weekly) have been timely and I paid off the car in September 28, 2012 without incident. The car has not run in two (2) years, but it is paid off and sits in my driveway, fully insured with the device on it. I have called several times to get suggestions from B & B Auto Repair, to no avail. In any event, they are holding the Title of the car until this device is removed. I have held up my end of the contract, now they should do the same.Desired Settlement: Outcome: B & B Automotive remove the device, present me with the Title so I can honor my donation with the military. Thank you.

Business

Response:

RE: [redacted] ID

#[redacted] Dear

[redacted]: This is in response to the

above-referenced complaint, which was filed on May 3, 2014 at 5:27:16 PM and

assigned ID #[redacted]. After researching the matter, [redacted] did pay off the vehicle in September 2012. At that time, [redacted]

was issued a code to unlock her vehicle. Apparently, the customer never used it,

as it expired in 60 days. Unfortunately, **. [redacted] called the dealership

several times, but never contacted Helm Associates. [redacted], our Collections Manager, spoke with the

customer to arrange her requested relief. We are having a technician go to [redacted]’s home to remove the device. Helm Associates is committed to

customer satisfaction. We pride ourselves on working with the customer to

resolve any issue brought to our attention. As always, we make every effort to

fulfill all reasonable requests. [redacted], if I could be of further

assistance, please do not hesitate to contact me. Respectfully

submitted,[redacted], Compliance OfficerHelm

AssociatesOffice:

###-###-####Fax:

###-###-####Email:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I Purchased a minivan a little over a month ago. After week one, I have been having problems with this vehicle. I have spent a little over 1200 on repairs. I emailed [redacted] on 10/09/2013, after several voicemail attempts, in regard to turning the car back to them because I was having problems with the van. She did not respond to my email until 10/14/13. After talking with [redacted] I was assured that someone will call me to make arrangements to pick up my car. This was over a week ago and my car is still here. I called yesterday 10/16/13 to speak with the B&B repair shop, a lady took down my address/number and asked me what problems I was having with my car. She also assured me that someone will call back to schedule a pickup of the same day. Around 3 pm yesterday I recieved an email from [redacted] saying the repair shop has made several attempts to call to pick up the van. I do not know who number they tried calling, but it was not my number. I replied to her email and gave her a call (left voicemail). This morning, 10/17/13 I called around 10 am to see what that status was on my vehicle. I was told none of the information was documented into the computer. After getting off the phone, I called [redacted] again (voicemail) and I emailed her. I tried calling here 4 different times during the day and still got voicemail. As of right now 10/17/13 4:37pm my van is still sitting in front of my home wating to be picked up.Desired Settlement: I would like the money I paid for the van and the tags and for them to come get the van. As of tomorrow, I will be removing the car insurance from the vehicle. This company has proven that they are more concerned about the money and less comcerned about their customers.

Business

Response:

RE:

ID #[redacted]

Dear

[redacted]:

This is in response to the

above-referenced complaint, which was submitted on October 17, 2013 at 4:16:02

PM, received by this office on October 18, 2013, and assigned ID # [redacted].

After researching the matter, [redacted] purchased a 2004 Ford Freestar with VIN #[redacted] on September

11, 2013. According to our records, **. [redacted] brought the vehicle into service once, at a cost of $651.66; said repairs were covered under warranty. So, I am confused at how she paid $1,200.00 in repair costs.

Nevertheless, B & B Automotive will

buy back her contract from [redacted], and refund her down payment in the

amount of $795.00, excluding sales tax and title fees. The vehicle in question has already been retrieved. If this is acceptable, I encourage **. [redacted] to contact [redacted], our Sales Manager, in order to sign the necessary paperwork. His telephone number is ###-###-####.

[redacted], I hope this response

exemplifies our commitment to customer satisfaction. We pride ourselves on

resolving any issue brought to our attention, and make every effort to fulfill

all reasonable requests. If I could be of further assistance,

please do not hesitate to contact me.

Respectfully

submitted,

[redacted], Compliance Officer

B & B Automotive, Inc.

Office: ###-###-####

Fax: ###-###-####

Email: [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I am not undersranding why isn't tge tags being included in the reinbursement. Had [redacted] responded in the appropriate amount of time, I would have never needed to get the tags because the van would have been returned back to the company.

Regards,

Business

Response:

RE:

ID #[redacted]

Dear [redacted]:

This is in response to the

above-referenced complaint, which was submitted on October 17, 2013 at 4:16:02

PM, received by this office on October 18, 2013, responded to on October 28,

2013, and assigned ID # [redacted].

I would like to reiterate our offer, as follows:

B

& B Automotive will buy back the customer’s contract from [redacted],

and refund her down payment in the amount of $795.00, excluding sales tax and

title fees.

[redacted], if I could be of further

assistance, please do not hesitate to contact me.

Respectfully

submitted,

[redacted], Compliance Officer

B

& B Automotive, Inc.

Office:

###-###-####

Fax:

###-###-####

Email: [redacted]

Consumer

Response:

...

Review: I PURCHASED A 2003 [redacted] IN PA IN 2013, I PAY TWICE A MONTH ON THE 15TH AND ON THE 30TH, ONCE I MOVED TO MARYLAND, MY RENT CHANGED FROM 270-600 AND CURRENTLY MY GRANDMA HELPS ME PAY MY CAR NOTE. WHEN MY CAR IS DUE ON TEH 30TH, SHE USUALLY PAYS IT THE 3RD THE FOLLOWING MONTH BECAUSE OF WHEN SHE RECEIVES HER CHECK. [redacted] AND [redacted] WHO WERE MY PREVIOUS ACCT MANAGERS SAW NO ISSUE WITH THIS SINCE THEY WERE STILL RECEIVING PAYMENTS AND IN THE REAL WORLD YOU DO HAVE A GRACE PERIOD TO MAKE PMTS ON A CAR. [redacted] WHO IS MY NEW ACCT MANAGER IS VERY RUDE AND UNPROFESSIONAL AND I WOULD NOT LIKE TO DEAL WITH HER GOING FURTHER. SHE REFUSES TO ACCEPT PMT EVEN THOUGH ITS MONEY TO TAKE CARE OF MY PAYMENT FROM MY GRANDMA, SHE STATES ITS MY RESPONSIBILITY WHEN MY GRANDMA REACHES OUT AND HELPS ME. I FIND IT VERY UNFAIR TO BE TREATED THE WAY I WAS BY [redacted] WHEN IN FACT I'VE BEEN MAKING PAYMENTS LIKE THIS SINCE I'VE HAD THE CAR AND MOVED.Desired Settlement: I WOULD LIKE TO REACH OUT TO CORPORATE AND ALSO HAVE MARIA REMOVED AS MY ACCOUNT MANAGER, HAVE HER DO SOME MORE TRAINING AND LEARN HOW TO SPEAK TO CUSTOMERS ESPECIALLY WHEN IT COMES TO TRYING TO GAIN MONEY FROM THEM.

Business

Response:

RE: [redacted] ID

#[redacted] Dear

[redacted]: This is in response to the

above-referenced complaint, which was filed on April

30, 2014 at 5:27:38 PM and assigned ID #[redacted], our Collections Manager, spoke with [redacted], concerning his complaint. As a result, we are changing **.

[redacted]’s payment dates from the 15th & 30th to the 19th

& 3rd of every month. We do not have the ability,, however, to

reassign account managers. As long as **. [redacted] adheres to his new payment schedule,

there will be no need for him to speak to his representative. Helm Associates is committed to

customer satisfaction. We pride ourselves on working with the customer to

resolve any issue brought to our attention. As always, we make every effort to

fulfill all reasonable requests. [redacted], if I could be of further

assistance, please do not hesitate to contact me. Respectfully

submitted,[redacted], Compliance OfficerHelm

AssociatesOffice:

###-###-####Fax:

###-###-####Email: [redacted]

Review: Firsthad off I purchased a car from them a car that worth about 2500 because I had 0 credit and a down payment they told me I can least the car o would have paid off 4000 and after 6 months of payment I could trade it for a newer car my 6months came I was told they don't do that and I have to pay off 14000 for they car because my contract stated that I'm being rip off with no legal help because I can't affored it they cut off my car if I don't make a payment a 12 every Friday I have the money in da bank but I found out they was trying to take more than they should I was at work one day about to go home an I try started my car but they cut it because of payment that they said didn't get I am sick of them because of that day I had to pay a extra 100 for getting my kid late from daycare also short on rent my car is a 1999 they want me to make 188.10 payment until 2015 I can't do that but I risk getting repo on my credit witch is very bad I need some. legal help please they laugh at me when I ask why my car is off I'm now messed up financialy because I'm paying to fix all types of problems on this carDesired Settlement: I think this business is a total rip off they are legal criminal there is no way a customer is to pay off a 1400 car that can be bought for 2000i was forced and rushed to sign a contract I feel so disappointed in myself.

Business

Response:

RE:

ID #[redacted]

Dear

**. [redacted]:

This

is in response to the above-referenced complaint, which was submitted on August

12, 2013 at 7:46:27 PM, and assigned ID # [redacted].

After researching the matter, [redacted] purchased a 1999 Chevrolet Malibu with VIN #[redacted] on

September 27, 2012. I am not certain who told **. [redacted] that he could trade his

vehicle for a newer one, after six months. This is not our policy. Usually,

when a loan balance reaches $3,000 (or under) with an account in good standing,

the customer may opt to trade for a different vehicle. Here, **. [redacted] has a

remaining balance of $7,500; plus, his account has been past due, more often

than not. Unfortunately, he does not qualify for a trade, at this time.

The Motor Vehicle Retail Installment Sales Contract states there is a

starter interrupt device (section entitled Starter

Interrupt/GPS Tracking - page 5 of 6) installed in the vehicle. By signing

the contract, **. [redacted] agreed, in the event he did not make the required

payment on his specific due date, the motor vehicle would be disabled.

**. [redacted] was not forced and rushed to sign a contract. Our closing process is applied

uniformly. All documents are explained to, and signed by, the customer. We also

obtained **. [redacted]’ permission to charge his account, when he signed the authorization

to withdraw the amount of my payment from

any of my credit, debit, check card or my checking account on my due date. Additionally,

we have a 72-hour exchange policy, where if the customer is not completely

satisfied, they may exchange the vehicle for another one.

B & B Automotive is committed to

customer satisfaction. We strive to resolve any issue brought to our attention,

and make every effort to fulfill all reasonable requests. **. [redacted], if I could

be of further assistance, please do not hesitate to contact the me.

Respectfully

submitted,

[redacted], Compliance Officer

B

& B Automotive, Inc.

Office:

###-###-####

Fax:

###-###-####

Email:

Review: Bought car in December 30 2013 a week after I bought car called for service was told no appointments were available at this time in January till mid February and was told to check back sooner to see if anything opens up called 2nd time nothing told take it to my own Mechanic so I called back 3rd time spoke to service again nick told me roof collapsed and that's why that were not able to get it in for service and to go to my Mechanic to have car checked. I went to [redacted] Auto Center around the corner from me. They inspected the car and car needs 4721.01 worth of repairs and car should not have had passed inspection and stickers put on car the car is not safe to drive needs motor mounts left rear axle control arm upper one side and front lower control arms as well also replace upper center control arms and upper ball joint as well plus a lot more work that needs to be down. The warranty company ok for the work to be done B&B Automotive came picked up car on flat bed took car to be looked at and does not want to fix car I want car fixed or return car and my money backDesired Settlement: Fix items that need to be fix on car or I want to return it and my money back

Business

Response:

RE:

ID #[redacted]

Dear **. [redacted]

This

is in response to the above-referenced complaint, which was filed on March 3,

2014 at 3:27:35 PM, and assigned ID #[redacted].

After researching the matter, the

state performed a complete inspection of [redacted]’s vehicle, while referring

to the [redacted] checklist. The only item found to be questionable was one (1)

engine mount, which had a slight crack, but was not separated. The state inspector attempted to contact

**. [redacted] with her findings, but was unable to do so. She wanted to inform him

that the car only needed an engine mount. The inspector also wanted to know the

name of the [redacted] technician, who claimed the vehicle needed $4,721 worth of

repairs.

B & B Automotive has decided to

grant the customer his requested relief. If he returns the vehicle, we will

issue him a refund. As always, we make every effort to fulfill all reasonable

requests. We pride ourselves on working with the customer to resolve any issue

brought to our attention.

**. [redacted], if I could be of further

assistance, please do not hesitate to contact me.

Respectfully

submitted,

[redacted], Compliance Officer

B

& B Automotive, Inc.

Office:

###-###-####

Fax:

###-###-####

Email: [redacted]

I Purchased a minivan a little over a month ago. After week one, I have been having problems with this vehicle. I have spent a little over 1200 on repairs. I emailed [redacted] on 10/09/2013, after several voicemail attempts, in regard to turning the car back to them because I was having problems with the van. She did not respond to my email until 10/14/13. After talking with [redacted] I was assured that someone will call me to make arrangements to pick up my car. This was over a week ago and my car is still here. I called yesterday 10/16/13 to speak with the B&B repair shop, a lady took down my address/number and asked me what problems I was having with my car. She also assured me that someone will call back to schedule a pickup of the same day. Around 3 pm yesterday I recieved an email from [redacted] saying the repair shop has made several attempts to call to pick up the van. I do not know who number they tried calling, but it was not my number. I replied to her email and gave her a call (left voicemail). This morning, 10/17/13 I called around 10 am to see what that status was on my vehicle. I was told none of the information was documented into the computer. After getting off the phone, I called [redacted] again (voicemail) and I emailed her. I tried calling here 4 different times during the day and still got voicemail. As of right now 10/17/13 4:37pm my van is still sitting in front of my home wating to be picked up.