I returned a M8S TV Box to be exchanged for a new one on 12/06/and have not received the replacement M8S TV Box I returned a M8S TV Box to be exchanged for a new one on December per there instructionsI have a postal receipt showing they received it on December I have contacted them multiple times and was told each time it would be mailed out that day I still have not received the replacement M8S TV BoxPurchased for $in January with promises of free repair They were very good about fixing the M8S TV Box by dialing into the box and fixing the problemsIn November or December, they were unable to correct the problems and told me to mail the box back to them and they would send me a new replacement box I have been unable to contact them for the past week or so I don't know if they are still in business Your help would be appreciated Thank you for any assistance you provide [redacted]
Saw this product at a home show and purchased same with promises of lifetime customer support etcProduct does not work and cannot contact business I purchased this product at a home show in May for $300, model "cordcutter box" Had huge salesman hype when it was demonstrated but upon getting home it was a different story Had initial problems from the start and when I called I had to return my box and they sent a replacement The replacement has worked sporadically at best and now does not work at all nor has it for the last several months When calls are placed the phone goes dead and no response from email either I am thinking that this company had closed down and skipped town with mine and who knows how many other people's money Product misrepresented and has never performed as sold
The Cord Cutter box guaranteed lifetime customer service and tech support The box is not working and they are no where to be found I bought The Cord Cutter Streaming box in July Pd by check $
Lying salesman, horrible customer service that you can never get on the phone, faulty equipment that does not work My father and I both bought the product on 3/25/from the [redacted] Home and Garden Show from a sales rep named [redacted] for $each payable by my father's credit cardMy father could not figure out how to use his product and so he returned it within the day window to return the itemI however stupidly kept mineI didn't play with it much the first month or twoI bought it because [redacted] said I could get ALL of my Giants football games (which you cannot get in SC without the NFL Ticket from Directv)He also claimed I would have 24/tech supportThat I could get every movie, even ones till in the theater and over 5,000+ channelsI bought the thing to watch football, all the games I cannot normally get on my tv in SCWhen baseball started my boyfriend wanted to watch his Orioles gamesWe could't get the gamesWe couldn't get the paperview MMA fights lik
DO NOT PURCHASE!!!!I returned device within the service period and have not received refund months later I purchased an upgraded device on May 10, Under the return policy, returned the device the same weekI received confirmation that the device was received and that my refund was being processed by a [redacted] on 5/24/It is now 8/8/and still have not received my refundI have called several times, I have emailed several times, and used the dysfunctional Chat to only hear that my refund was being processedThis is a complete JOKE
have trouble with it since purchase does not work called no tec support no return calls model number a81702bceaed purchased Nov paid sales person name casey gave phone number XXXXXXXXXX does not answer
I purchased two of The Cord Cutter boxes and have been VERY disappointed!!! Up front: The issue of internet speed is not an issue for me since I have Fiber internet and receive 1 gb/s. I purchased my boxes from from the "As Seen on TV" store in Panama City Beach, FL and the Cord Cutter rep met me at the store. He sold me on the simplicity and the ability to save a lot of money on my monthly payment for TV. When it works, it's great. That's the problem...mine has not worked for weeks at a time, so I had to purchase Hulu Live TV to get a reliable service. The customer service is virtually non-existent. I have sent numerous emails and received no response. I have left several messages and they won't return calls. Additionally, my dad purchased one of these boxes on my recommendation and he has the same problems every day. This past Thursday, a member of The Cord Cutter Box contacted me because they thought I had tried to purchase a box earlier in the week. When I told them I had sent them an email regarding the box not working and no one responded, they told me someone would contact me on Friday at 10am to discuss my issues. NO ONE CONTACTED ME YET AGAIN. I'm VERY disappointed with the service and would like a refund. Again, when it works it's great, but it only works half of the time. This is NOT what I signed up for. BUYER BEWARE!
I bought cord cutter summer from deer expo from Luke *** and was told everything worked and life time support and not Works
Nothing works at all and I want it replaced bought summer from Luke *** at deer expo I feel like I was scammed
Purchased a device in July, and live streaming and sports has been very poor Unable to receive for weeks Have attempted on line chat 20+ times and just get a busy notice, leave your email and we will get back to you w/in 24-hours which has not happened Have called without returned response and have filled out online email requests multiple times without response Posted on their FB page and others posted behind me that they had same issues They did respond that they would call which hasn't happened I cannot even find that FB site now I have informed them that all I want is simple instructions on how I can fix the problems but can get no response I was not even requesting to return or get my money back...just need a fix for the problem I feel like this is a scam!
Product_Or_Service: Cordcutter media streaming device
Cordcutter box fails to work as instructed...no automatic updates Movie service is hit or miss at best
I purchased the Cordcutter box roughly May I've had problems accessing the movie tab multiple times As recent as Oct I contacted Cordcutter after recognizing that my box did not get upgradedToday (Nov 2017) I try to gain access to the cordcutter content and it stays I need updates The product is problematic at best and never gave me the service I paid for
I'm requesting a full refund
Business promises to provide Lifetime Support for Software and maintenance for a product I purchased at Fort Belvoir that provides streaming services Multiple attempts to get support have been for naught Company no longer has telephone support and only option is email - which takes weeks for a response or chat - which, after hours of waiting doesn't seem to have anymore than or people supporting it In fact - I am constantly kicked off the chat and then find myself in a higher queue number
Company is not meeting its contractual requirements and refuses to issue a refund for lack of services
Product_Or_Service: Cord Cutter Box
We purchased the Cordcutter Box from the exchange at *** *** on 2/18/ The understanding was we could return for a full refund if we had any problems and after contacting technical support We had many problems and my husband contacted technical support several times The box did not work properly from the beginning We returned the box on March 1, it was delivered and signed for on March at 1:pm We have yet to receive a refund, we have contacted the company times since they received the box We have only gotten a different story each time we have contacted them I have no faith whatsoever in this business
Product_Or_Service: The Cordcutter Box
Order_Number: CP3Y2A7T24RBW
I purchased a Cord Cutter Box on X-XX-XXXX for $299.00+tax $from *** *** of Cord Cutter and I used my *** to pay for it When I received my VISA statement, it was paid to *** *** *** *** Highway ** East Unit *** *** FL XXXXX phone XXX XXX-XXXX The cord cutter did not perform properly I returned it to Refunds/Exchanges at the above address on or about 6-23- Their WARRANTY & RETURN/EXCHANGE POLICY:" Each CordCutter box comes with a month hardware warranty and a Business day money back guarantee Most issues can be resolved by contacting our Customer Service and Tech Support Center at XXX-XXX-XXXX."
I have contacted them numerous times for a refund and have not received one They can charge my *** and be paid the next day but I have waited since X-XX-XXXX for my refund
Cordcutter box does not work, no support help site is shut down
Purchased Cordcutter box at the Eglin AFB exchange Aug for $from a vendor VIENO INVESTMENTS INC Item work for a few weeks then stopped updating and providing service Contacted customer service on several occasions, but no response! A lifetime customer service was promoted with the product, but that quickly vanished!
Purchased was made at kiosk from Lesa, using a CC at appx 1:11:CST Tran # XXXXXXX, ticket #XXXXXXXX
Ive had this junk for months Hasnt worked right since day one I bought it from a home show in Destin Please run from this product No one answers the phones and the other online reviews are horrifying I should never have invested in a company without checking if the y are a snake oil salesman I was directly lied to It doesnt do anything like what they claimed it would do If I do not get some satisfaction in this matter I will be looking into litigation
Purchased the cord cutter box at hurlburt afbI have had nothing but problems with this boxI have had to exchange the first one and the second box is no betterI have even brought the box to the Destin office so they could update itNow the phone number I have has been disconnected and no one responds on-lineWhat a piece of *** for $dollars
We bought cordcutter box from Amber *** the supervisor or manager for the Destin flAreaWe bought on 8/3/2017(Thursday).went back the 5th or 6thAmber helped with trying to get box to workTook back home,still couldn't work, was told when we bought it we could return anytime within days for full refundTook back Sunday, other people there, would not take the box, after speaking to Amber, they should have taken.8/15/Amber said give to Leah, we dropped it off on 8/and Amber said she'd work on our refund from her and to credit starcard back for 316.00, made multiple phone calls, left voicemails on cordcutter chat, voicemail, and Ambers cell, no return calls or communication back from anyoneEven though we are told they will contact us back in hours.we need refund for plus interest, and making payment on something we don't own.this is causing major stress with my veteran husband and his PTSD and anxiety
Product_Or_Service: Cord Cutter Box
I am filing a complaint of non-response by customer service regarding servicing of my CordCutterBox I waited over hours over a day period for service on their "chatline" and each time I was disconnected and moved to the back of the line electronically
The corphas discontinued phone-call service All e-mails have a standard do nothing answer
The Cord Cutter box guaranteed lifetime customer service and tech support The box is not working and they are no where to be found
I bought The Cord Cutter Streaming box in July Pd by check $
I called and got authorization to send the cord cutter box back for a refund within the allotted timeThey sent me confirmation that they received my box on 9/18/I have tried to get a status on my refund but they say one moment and never talk to me again or they say they cant help me and they forwarded the information to the refund departmentI just want my refund for the product that I sent them back
Product_Or_Service: The Cord Cutter Box
Order_Number:
I returned a M8S TV Box to be exchanged for a new one on 12/06/and have not received the replacement M8S TV Box I returned a M8S TV Box to be exchanged for a new one on December per there instructionsI have a postal receipt showing they received it on December I have contacted them multiple times and was told each time it would be mailed out that day I still have not received the replacement M8S TV BoxPurchased for $in January with promises of free repair They were very good about fixing the M8S TV Box by dialing into the box and fixing the problemsIn November or December, they were unable to correct the problems and told me to mail the box back to them and they would send me a new replacement box I have been unable to contact them for the past week or so I don't know if they are still in business Your help would be appreciated Thank you for any assistance you provide [redacted]
Saw this product at a home show and purchased same with promises of lifetime customer support etcProduct does not work and cannot contact business I purchased this product at a home show in May for $300, model "cordcutter box" Had huge salesman hype when it was demonstrated but upon getting home it was a different story Had initial problems from the start and when I called I had to return my box and they sent a replacement The replacement has worked sporadically at best and now does not work at all nor has it for the last several months When calls are placed the phone goes dead and no response from email either I am thinking that this company had closed down and skipped town with mine and who knows how many other people's money Product misrepresented and has never performed as sold
The Cord Cutter box guaranteed lifetime customer service and tech support The box is not working and they are no where to be found I bought The Cord Cutter Streaming box in July Pd by check $
Lying salesman, horrible customer service that you can never get on the phone, faulty equipment that does not work My father and I both bought the product on 3/25/from the [redacted] Home and Garden Show from a sales rep named [redacted] for $each payable by my father's credit cardMy father could not figure out how to use his product and so he returned it within the day window to return the itemI however stupidly kept mineI didn't play with it much the first month or twoI bought it because [redacted] said I could get ALL of my Giants football games (which you cannot get in SC without the NFL Ticket from Directv)He also claimed I would have 24/tech supportThat I could get every movie, even ones till in the theater and over 5,000+ channelsI bought the thing to watch football, all the games I cannot normally get on my tv in SCWhen baseball started my boyfriend wanted to watch his Orioles gamesWe could't get the gamesWe couldn't get the paperview MMA fights lik
DO NOT PURCHASE!!!!I returned device within the service period and have not received refund months later I purchased an upgraded device on May 10, Under the return policy, returned the device the same weekI received confirmation that the device was received and that my refund was being processed by a [redacted] on 5/24/It is now 8/8/and still have not received my refundI have called several times, I have emailed several times, and used the dysfunctional Chat to only hear that my refund was being processedThis is a complete JOKE
have trouble with it since purchase does not work called no tec support no return calls model number a81702bceaed purchased Nov paid sales person name casey gave phone number XXXXXXXXXX does not answer
I purchased two of The Cord Cutter boxes and have been VERY disappointed!!! Up front: The issue of internet speed is not an issue for me since I have Fiber internet and receive 1 gb/s. I purchased my boxes from from the "As Seen on TV" store in Panama City Beach, FL and the Cord Cutter rep met me at the store. He sold me on the simplicity and the ability to save a lot of money on my monthly payment for TV. When it works, it's great. That's the problem...mine has not worked for weeks at a time, so I had to purchase Hulu Live TV to get a reliable service. The customer service is virtually non-existent. I have sent numerous emails and received no response. I have left several messages and they won't return calls. Additionally, my dad purchased one of these boxes on my recommendation and he has the same problems every day. This past Thursday, a member of The Cord Cutter Box contacted me because they thought I had tried to purchase a box earlier in the week. When I told them I had sent them an email regarding the box not working and no one responded, they told me someone would contact me on Friday at 10am to discuss my issues. NO ONE CONTACTED ME YET AGAIN. I'm VERY disappointed with the service and would like a refund. Again, when it works it's great, but it only works half of the time. This is NOT what I signed up for. BUYER BEWARE!
I bought cord cutter summer from deer expo from Luke *** and was told everything worked and life time support and not Works
Nothing works at all and I want it replaced bought summer from Luke *** at deer expo I feel like I was scammed
Purchased a device in July, and live streaming and sports has been very poor Unable to receive for weeks Have attempted on line chat 20+ times and just get a busy notice, leave your email and we will get back to you w/in 24-hours which has not happened Have called without returned response and have filled out online email requests multiple times without response Posted on their FB page and others posted behind me that they had same issues They did respond that they would call which hasn't happened I cannot even find that FB site now I have informed them that all I want is simple instructions on how I can fix the problems but can get no response I was not even requesting to return or get my money back...just need a fix for the problem I feel like this is a scam!
Product_Or_Service: Cordcutter media streaming device
Cordcutter box fails to work as instructed...no automatic updates Movie service is hit or miss at best
I purchased the Cordcutter box roughly May I've had problems accessing the movie tab multiple times As recent as Oct I contacted Cordcutter after recognizing that my box did not get upgradedToday (Nov 2017) I try to gain access to the cordcutter content and it stays I need updates The product is problematic at best and never gave me the service I paid for
I'm requesting a full refund
Business promises to provide Lifetime Support for Software and maintenance for a product I purchased at Fort Belvoir that provides streaming services Multiple attempts to get support have been for naught Company no longer has telephone support and only option is email - which takes weeks for a response or chat - which, after hours of waiting doesn't seem to have anymore than or people supporting it In fact - I am constantly kicked off the chat and then find myself in a higher queue number
Company is not meeting its contractual requirements and refuses to issue a refund for lack of services
Product_Or_Service: Cord Cutter Box
We purchased the Cordcutter Box from the exchange at *** *** on 2/18/ The understanding was we could return for a full refund if we had any problems and after contacting technical support We had many problems and my husband contacted technical support several times The box did not work properly from the beginning We returned the box on March 1, it was delivered and signed for on March at 1:pm We have yet to receive a refund, we have contacted the company times since they received the box We have only gotten a different story each time we have contacted them I have no faith whatsoever in this business
Product_Or_Service: The Cordcutter Box
Order_Number: CP3Y2A7T24RBW
I purchased a Cord Cutter Box on X-XX-XXXX for $299.00+tax $from *** *** of Cord Cutter and I used my *** to pay for it When I received my VISA statement, it was paid to *** *** *** *** Highway ** East Unit *** *** FL XXXXX phone XXX XXX-XXXX The cord cutter did not perform properly I returned it to Refunds/Exchanges at the above address on or about 6-23- Their WARRANTY & RETURN/EXCHANGE POLICY:" Each CordCutter box comes with a month hardware warranty and a Business day money back guarantee Most issues can be resolved by contacting our Customer Service and Tech Support Center at XXX-XXX-XXXX."
I have contacted them numerous times for a refund and have not received one They can charge my *** and be paid the next day but I have waited since X-XX-XXXX for my refund
Cordcutter box does not work, no support help site is shut down
Purchased Cordcutter box at the Eglin AFB exchange Aug for $from a vendor VIENO INVESTMENTS INC Item work for a few weeks then stopped updating and providing service Contacted customer service on several occasions, but no response! A lifetime customer service was promoted with the product, but that quickly vanished!
Purchased was made at kiosk from Lesa, using a CC at appx 1:11:CST Tran # XXXXXXX, ticket #XXXXXXXX
Ive had this junk for months Hasnt worked right since day one I bought it from a home show in Destin Please run from this product No one answers the phones and the other online reviews are horrifying I should never have invested in a company without checking if the y are a snake oil salesman I was directly lied to It doesnt do anything like what they claimed it would do If I do not get some satisfaction in this matter I will be looking into litigation
Purchased the cord cutter box at hurlburt afbI have had nothing but problems with this boxI have had to exchange the first one and the second box is no betterI have even brought the box to the Destin office so they could update itNow the phone number I have has been disconnected and no one responds on-lineWhat a piece of *** for $dollars
We bought cordcutter box from Amber *** the supervisor or manager for the Destin flAreaWe bought on 8/3/2017(Thursday).went back the 5th or 6thAmber helped with trying to get box to workTook back home,still couldn't work, was told when we bought it we could return anytime within days for full refundTook back Sunday, other people there, would not take the box, after speaking to Amber, they should have taken.8/15/Amber said give to Leah, we dropped it off on 8/and Amber said she'd work on our refund from her and to credit starcard back for 316.00, made multiple phone calls, left voicemails on cordcutter chat, voicemail, and Ambers cell, no return calls or communication back from anyoneEven though we are told they will contact us back in hours.we need refund for plus interest, and making payment on something we don't own.this is causing major stress with my veteran husband and his PTSD and anxiety
Product_Or_Service: Cord Cutter Box
I am filing a complaint of non-response by customer service regarding servicing of my CordCutterBox I waited over hours over a day period for service on their "chatline" and each time I was disconnected and moved to the back of the line electronically
The corphas discontinued phone-call service All e-mails have a standard do nothing answer
The Cord Cutter box guaranteed lifetime customer service and tech support The box is not working and they are no where to be found
I bought The Cord Cutter Streaming box in July Pd by check $
I called and got authorization to send the cord cutter box back for a refund within the allotted timeThey sent me confirmation that they received my box on 9/18/I have tried to get a status on my refund but they say one moment and never talk to me again or they say they cant help me and they forwarded the information to the refund departmentI just want my refund for the product that I sent them back
Product_Or_Service: The Cord Cutter Box
Order_Number: