This service is nothing more than a web crawlerThey make it convenient so you don't have to do the legworkHowever the promise that you will have access to help is not trueThey advertise Saturday support I waited around for someone all day and no one came onlineI called and the recording said the office was closedToday is Wednesday and I have been online waiting for over 2hours in a que , refreshing my screen every seconds to make sure I did not get disconnected and got down to number in line only to get disconnected and be put back in Q at number ! Not good service
Returned device(in timely manner)for refundCompany's own refund policy states customers will rcve refund &postage normally 7-10days, been over 6wks
On 6/20/went to a Home Show in Young Harris GA and purchased a "The Cord Cutter Box" device with our credit card(it's a TV plug and play channel box - it's used to replace cable tv) It wasn't a good fit for us so we returned it w/I the days for a full refundthis is their refund policy
***
The item was mailed back on 6/20/and received in their office on 6/23/*** tracking # XXXXXXXXXXXXXXXXXXXX
on 6/23/we received from Vieno/The Cord Cutter (from *** *** email confirming they received article
On 7/3/I called the *** office X-XXX-XXX-XXXX they said the refund was approved and that corporate credit card refunds may take 10-days
On 7/18/I called their office *** (and emailed them)requesting refundI spoke w tech support ***
SCAM against Military & Veterans at *** AFB Exchange!
I purchased one cordcutter box in at the *** AFB Exchange (from an onsite CordCutter rep) and when I had problems, I had good customer service/response (they even replaced the box that had "fried")Of course, that was in I had some issues with my "old" box and found out via an email sent by the company that there was a new model so, in late November 2017, I thought I would get an additional box (they were still set up in the Exchange, but the rep never seemed to be there when I was That should've been my first red flag) I called the company on December and was immediately contacted by "Steve" who sold me a new box for $($+ $tax)It was delivered in days, but I never was able to get my "account" activated on the box and it hasn't workedI called and left a voicemail, but was never contacted back With the holidays and being sick with the flu, I never could get a hold of anyone and e
Business will not respond to my request for a refund I've sent messages and phone calls All of which have been ignored
I purchased a Cord Cutter Box from Tyler *** at the Jackson, MS Home Show March 11, After having trouble getting it to work, Tyler put me into contact with his boss, Jeffrey *** I spent days texting back and forth trying to get the issue resolved Jeffrey told me to send my box back to him and he would send a replacement It took almost weeks to get our replacement Upon opening the package we realized the power cord was missing My husband and I decided we were done dealing with this business I contacted Jeffrey via text message (his only form of communication) and asked for a refund He has been great about responding to my messages the entire time we were dealing with replacements Now that I requested a refund he has not responded to any of my text messages I've left a voicemail with him as well..no response
I returned a M8S TV Box to be exchanged for a new one on 12/06/and have not received the replacement M8S TV Box
I returned a M8S TV Box to be exchanged for a new one on December per there instructionsI have a postal receipt showing they received it on December I have contacted them multiple times and was told each time it would be mailed out that day I still have not received the replacement M8S TV BoxPurchased for $in January with promises of free repair They were very good about fixing the M8S TV Box by dialing into the box and fixing the problemsIn November or December, they were unable to correct the problems and told me to mail the box back to them and they would send me a new replacement box I have been unable to contact them for the past week or so I don't know if they are still in business Your help would be appreciated
Thank you for any assistance you provide
*** ***
Bought Cord Cutter Boxes between October and December Do not work
Purchased 3x Cord Cutter Boxes:
- in person in Montgomery, AL at the Home Holiday Show, OCT at the Crampton Bowl
- via phone/e-mail in late December Received delivery early January
Neither of them work No channels show up
Are they out of business or what? Their website is now listed for sale via GoDaddy.com www.cordcutterbox.com
Name of salesperson, and he is also on video I took with my Phone at the Crampton Bowl: Steven *** XXX-XXX-XXXX
Lying salesman, horrible customer service that you can never get on the phone, faulty equipment that does not work
My father and I both bought the product on 3/25/from the *** ** Home and Garden Show from a sales rep named *** for $each payable by my father's credit cardMy father could not figure out how to use his product and so he returned it within the day window to return the itemI however stupidly kept mineI didn't play with it much the first month or twoI bought it because *** said I could get ALL of my Giants football games (which you cannot get in SC without the NFL Ticket from Directv)He also claimed I would have 24/tech supportThat I could get every movie, even ones till in the theater and over 5,000+ channelsI bought the thing to watch football, all the games I cannot normally get on my tv in SCWhen baseball started my boyfriend wanted to watch his Orioles gamesWe could't get the gamesWe couldn't get the paperview MMA fights lik
Saw this product at a home show and purchased same with promises of lifetime customer support etcProduct does not work and cannot contact business
I purchased this product at a home show in May for $300, model "cordcutter box" Had huge salesman hype when it was demonstrated but upon getting home it was a different story Had initial problems from the start and when I called I had to return my box and they sent a replacement The replacement has worked sporadically at best and now does not work at all nor has it for the last several months When calls are placed the phone goes dead and no response from email either I am thinking that this company had closed down and skipped town with mine and who knows how many other people's money Product misrepresented and has never performed as sold
Product we purchased did not work as promisedAs instructed we sent it back for a exchange and still have not received a new one and no response
We purchase this companies product at The Fort Myers Boat Show on November 18th from sales rep Steven *** in the amount of $with our credit cardWhen we set it up at home we had a few questions in which the sales rep had helped us withA few days later some problems arose in which the sales rep told us to call the help desk in which we did and the issues were resolvedthe product worked fine for a few days then stopped working againAfter a couple weeks of these problems it was tough to get anybody in service to help usThe last time a service technician helped us(Addison Murray) on Saturday December 23rd she advised us that it was something they could not fix and to return the product to exchange for a new oneWe followed her instructions and sent the product back with all our informationThe company received the product b
Purchased CordCutter B0x and it never worked rightsent in for repair/replacement month agoThey said day turn aroundNot received yet
I purchased a Cord Cutter Box months agoNever worked right
Amber, an employee of Cord Cutter, dialed into the box and said it was defective and to send it in for repairReceived an email that it was received an a replacement would be shipped within daysSince then, have spoken to ***, *** and *** and left lots of messagesTo date, no return emails, no new box
etcEmployees LIE and company has zero credibility*** said he would personally see to it that I would receive a NEW UPDATED box for all my trouble as soon as they come inThat was over a week ago
Web Site indicated they are in stock
***'s Ext number is no longerI either want my money back or a BOX overnight
Review about: Aafes Tampa Fla
I didn't like: Poor support, Staff lies
I purchased the cord cutter device a few months ago the device has not worked properlyI have tried to speak with cord cutter without success!
the cord cutter device will not work properly and can not get any help to fix or troubleshootdevice was purchased when salesman came to workplace with other vendors cord cutter device cost $ If device worked correctly it would be worth the money
We sent in our cord cutter box for a warranty replacement and have not received it or received any responses to emails inquiring about the replacement
I contacted CordCutter regarding a box we had that was not working We received an email to send the unit back and a warranty replacement would be sent We mailed the unit back and was received by them on Dec 23rd of It was mailed to this Destin, Fl address that was given to us
After not receiving the replacement we got on the site and tried to open a support ticket where they chat live They were not available and we received an email that a ticket has been opened and is being reviewed
We never heard back from that email so we opened another ticket the same way with the same inquiry We received another automated response that says they will get back to us within 24-hours
Still no response, we tried to call the phone number but it says you have to use their on-line support area for problems We have already d
have trouble with it since purchase does not work called no tec support no return calls
model number a81702bceaed purchased Nov paid sales person name casey gave phone number XXXXXXXXXX does not answer
We bought the box with an understanding we could return it if it didn't workUnfortunately, the box kept freezing and didn't work for usWe returned the box on May 31, It has been almost a month and we have yet to receive our moneyWe called them numerous times, left voicemails and even emailed or timesNo responseThis company is a SCAM! We want a complete refund
This device is not for everyone, it has its quarks but it does do what was promised The tech support was friendly through my setup and even checked on me the morning after my purchase! All in all very happy with my purchase! Great product!
Ordered a CordCutter box on Dec 2017, was advised that the product would be shipped on Jan My Credit Card was charged, no product
(1) Ordered product on Dec with an expected shipment date of Dec Ticket #XXXXXXXX Sales Rep: Steven *** Phone#XXX-XXX-XXXX Cost: $
(2) Got an Email form CordCutter Team on Jan stating that order would be shipped out on Jan
(3)On Jan I sent an message via their website requesting a USPS tracking number for shipmentNo Reply
(4) On Jan I got a message from them stating that they just got a new inventory in and that I would have a tracking number before the end of the day
(5) Jan I sent a email via their website stating that I was still awaiting a tracking number
(6) On Jan I got a tracking number # XXXXXXXXXXXXXXXXXXXXX from Amber *** (Vieno Inc)
(7)On Jan the tracking number identified that the package reached its designation in NC
(8) On Jan I sent a emai
This is the worst product available Since changing from a human to an electronic "help", you have never have access to any product support My box won't update I have sent numerous direct emails and chat messages for the past weeks I NEVER get an answer
I returned my units back to the businessIt's been a month and I still have not received my refund
I bought a cordcutter box at a home and garden show in Loveland, COI discovered that the box does not work well with satellite internetI contacted a gentlemen named *** and he gave me the return instructionsI received confirmation that the units were received on November 10thIt is now December 2nd and I have yet to receive a refundI've tried numerous times through email, phone and through their online chat service to get an update and I just get a dead endI've disputed the charge with my credit card company as well
I bought this 3/28/ used it a few timesIt is worthless for anyone without a computer background to attempt to useNo support, no returned callsdo not buy this garbage
This service is nothing more than a web crawlerThey make it convenient so you don't have to do the legworkHowever the promise that you will have access to help is not trueThey advertise Saturday support I waited around for someone all day and no one came onlineI called and the recording said the office was closedToday is Wednesday and I have been online waiting for over 2hours in a que , refreshing my screen every seconds to make sure I did not get disconnected and got down to number in line only to get disconnected and be put back in Q at number ! Not good service
DONT WASTE YOUR MONEY !
NO TECH SUPPORT NO MANUEL !
WORKS HALF THE TIME ...IF YOUR LUCKY!
TOTAL WASTE OF MONEY ( $300.00)
AMAZON HERE I COME !!!
MZ
Returned device(in timely manner)for refundCompany's own refund policy states customers will rcve refund &postage normally 7-10days, been over 6wks
On 6/20/went to a Home Show in Young Harris GA and purchased a "The Cord Cutter Box" device with our credit card(it's a TV plug and play channel box - it's used to replace cable tv) It wasn't a good fit for us so we returned it w/I the days for a full refundthis is their refund policy
***
The item was mailed back on 6/20/and received in their office on 6/23/*** tracking # XXXXXXXXXXXXXXXXXXXX
on 6/23/we received from Vieno/The Cord Cutter (from *** *** email confirming they received article
On 7/3/I called the *** office X-XXX-XXX-XXXX they said the refund was approved and that corporate credit card refunds may take 10-days
On 7/18/I called their office *** (and emailed them)requesting refundI spoke w tech support ***
SCAM against Military & Veterans at *** AFB Exchange!
I purchased one cordcutter box in at the *** AFB Exchange (from an onsite CordCutter rep) and when I had problems, I had good customer service/response (they even replaced the box that had "fried")Of course, that was in I had some issues with my "old" box and found out via an email sent by the company that there was a new model so, in late November 2017, I thought I would get an additional box (they were still set up in the Exchange, but the rep never seemed to be there when I was That should've been my first red flag) I called the company on December and was immediately contacted by "Steve" who sold me a new box for $($+ $tax)It was delivered in days, but I never was able to get my "account" activated on the box and it hasn't workedI called and left a voicemail, but was never contacted back With the holidays and being sick with the flu, I never could get a hold of anyone and e
Business will not respond to my request for a refund I've sent messages and phone calls All of which have been ignored
I purchased a Cord Cutter Box from Tyler *** at the Jackson, MS Home Show March 11, After having trouble getting it to work, Tyler put me into contact with his boss, Jeffrey *** I spent days texting back and forth trying to get the issue resolved Jeffrey told me to send my box back to him and he would send a replacement It took almost weeks to get our replacement Upon opening the package we realized the power cord was missing My husband and I decided we were done dealing with this business I contacted Jeffrey via text message (his only form of communication) and asked for a refund He has been great about responding to my messages the entire time we were dealing with replacements Now that I requested a refund he has not responded to any of my text messages I've left a voicemail with him as well..no response
I returned a M8S TV Box to be exchanged for a new one on 12/06/and have not received the replacement M8S TV Box
I returned a M8S TV Box to be exchanged for a new one on December per there instructionsI have a postal receipt showing they received it on December I have contacted them multiple times and was told each time it would be mailed out that day I still have not received the replacement M8S TV BoxPurchased for $in January with promises of free repair They were very good about fixing the M8S TV Box by dialing into the box and fixing the problemsIn November or December, they were unable to correct the problems and told me to mail the box back to them and they would send me a new replacement box I have been unable to contact them for the past week or so I don't know if they are still in business Your help would be appreciated
Thank you for any assistance you provide
*** ***
Bought Cord Cutter Boxes between October and December Do not work
Purchased 3x Cord Cutter Boxes:
- in person in Montgomery, AL at the Home Holiday Show, OCT at the Crampton Bowl
- via phone/e-mail in late December Received delivery early January
Neither of them work No channels show up
Are they out of business or what? Their website is now listed for sale via GoDaddy.com www.cordcutterbox.com
Name of salesperson, and he is also on video I took with my Phone at the Crampton Bowl: Steven *** XXX-XXX-XXXX
Lying salesman, horrible customer service that you can never get on the phone, faulty equipment that does not work
My father and I both bought the product on 3/25/from the *** ** Home and Garden Show from a sales rep named *** for $each payable by my father's credit cardMy father could not figure out how to use his product and so he returned it within the day window to return the itemI however stupidly kept mineI didn't play with it much the first month or twoI bought it because *** said I could get ALL of my Giants football games (which you cannot get in SC without the NFL Ticket from Directv)He also claimed I would have 24/tech supportThat I could get every movie, even ones till in the theater and over 5,000+ channelsI bought the thing to watch football, all the games I cannot normally get on my tv in SCWhen baseball started my boyfriend wanted to watch his Orioles gamesWe could't get the gamesWe couldn't get the paperview MMA fights lik
Saw this product at a home show and purchased same with promises of lifetime customer support etcProduct does not work and cannot contact business
I purchased this product at a home show in May for $300, model "cordcutter box" Had huge salesman hype when it was demonstrated but upon getting home it was a different story Had initial problems from the start and when I called I had to return my box and they sent a replacement The replacement has worked sporadically at best and now does not work at all nor has it for the last several months When calls are placed the phone goes dead and no response from email either I am thinking that this company had closed down and skipped town with mine and who knows how many other people's money Product misrepresented and has never performed as sold
Product we purchased did not work as promisedAs instructed we sent it back for a exchange and still have not received a new one and no response
We purchase this companies product at The Fort Myers Boat Show on November 18th from sales rep Steven *** in the amount of $with our credit cardWhen we set it up at home we had a few questions in which the sales rep had helped us withA few days later some problems arose in which the sales rep told us to call the help desk in which we did and the issues were resolvedthe product worked fine for a few days then stopped working againAfter a couple weeks of these problems it was tough to get anybody in service to help usThe last time a service technician helped us(Addison Murray) on Saturday December 23rd she advised us that it was something they could not fix and to return the product to exchange for a new oneWe followed her instructions and sent the product back with all our informationThe company received the product b
Purchased CordCutter B0x and it never worked rightsent in for repair/replacement month agoThey said day turn aroundNot received yet
I purchased a Cord Cutter Box months agoNever worked right
Amber, an employee of Cord Cutter, dialed into the box and said it was defective and to send it in for repairReceived an email that it was received an a replacement would be shipped within daysSince then, have spoken to ***, *** and *** and left lots of messagesTo date, no return emails, no new box
etcEmployees LIE and company has zero credibility*** said he would personally see to it that I would receive a NEW UPDATED box for all my trouble as soon as they come inThat was over a week ago
Web Site indicated they are in stock
***'s Ext number is no longerI either want my money back or a BOX overnight
Review about: Aafes Tampa Fla
I didn't like: Poor support, Staff lies
I purchased the cord cutter device a few months ago the device has not worked properlyI have tried to speak with cord cutter without success!
the cord cutter device will not work properly and can not get any help to fix or troubleshootdevice was purchased when salesman came to workplace with other vendors cord cutter device cost $ If device worked correctly it would be worth the money
We sent in our cord cutter box for a warranty replacement and have not received it or received any responses to emails inquiring about the replacement
I contacted CordCutter regarding a box we had that was not working We received an email to send the unit back and a warranty replacement would be sent We mailed the unit back and was received by them on Dec 23rd of It was mailed to this Destin, Fl address that was given to us
After not receiving the replacement we got on the site and tried to open a support ticket where they chat live They were not available and we received an email that a ticket has been opened and is being reviewed
We never heard back from that email so we opened another ticket the same way with the same inquiry We received another automated response that says they will get back to us within 24-hours
Still no response, we tried to call the phone number but it says you have to use their on-line support area for problems We have already d
have trouble with it since purchase does not work called no tec support no return calls
model number a81702bceaed purchased Nov paid sales person name casey gave phone number XXXXXXXXXX does not answer
We bought the box with an understanding we could return it if it didn't workUnfortunately, the box kept freezing and didn't work for usWe returned the box on May 31, It has been almost a month and we have yet to receive our moneyWe called them numerous times, left voicemails and even emailed or timesNo responseThis company is a SCAM! We want a complete refund
This device is not for everyone, it has its quarks but it does do what was promised The tech support was friendly through my setup and even checked on me the morning after my purchase! All in all very happy with my purchase! Great product!
Ordered a CordCutter box on Dec 2017, was advised that the product would be shipped on Jan My Credit Card was charged, no product
(1) Ordered product on Dec with an expected shipment date of Dec Ticket #XXXXXXXX Sales Rep: Steven *** Phone#XXX-XXX-XXXX Cost: $
(2) Got an Email form CordCutter Team on Jan stating that order would be shipped out on Jan
(3)On Jan I sent an message via their website requesting a USPS tracking number for shipmentNo Reply
(4) On Jan I got a message from them stating that they just got a new inventory in and that I would have a tracking number before the end of the day
(5) Jan I sent a email via their website stating that I was still awaiting a tracking number
(6) On Jan I got a tracking number # XXXXXXXXXXXXXXXXXXXXX from Amber *** (Vieno Inc)
(7)On Jan the tracking number identified that the package reached its designation in NC
(8) On Jan I sent a emai
This is the worst product available Since changing from a human to an electronic "help", you have never have access to any product support My box won't update I have sent numerous direct emails and chat messages for the past weeks I NEVER get an answer
I returned my units back to the businessIt's been a month and I still have not received my refund
I bought a cordcutter box at a home and garden show in Loveland, COI discovered that the box does not work well with satellite internetI contacted a gentlemen named *** and he gave me the return instructionsI received confirmation that the units were received on November 10thIt is now December 2nd and I have yet to receive a refundI've tried numerous times through email, phone and through their online chat service to get an update and I just get a dead endI've disputed the charge with my credit card company as well
I bought this 3/28/ used it a few timesIt is worthless for anyone without a computer background to attempt to useNo support, no returned callsdo not buy this garbage