Purchased the cord cutter device (Zen Box 4k) on 7/26/the device is not working and there is no customer service support
Purchased this device 7/26/It worked sporadically, I have made many attempts to contact the company and there is no longer a working website and no phone access to this companyThis company is the worst it seems as if they have disappeared off of the face of the earth, their numbers and website are no longer in existence I purchased this at the Eglin Base exchange they had a table up frontEglin AFB needs to investigate this company, how did they allow such a company to do business with our service members!Revdex.com needs to investigate this companyI want a refund!!!
I bought a CordCutter Media Streaming Device at the Home Show on January 27, with a Life Time WarrantyI paid in full! I have had to send it in twice since I purchased it in January The cost of the device was $ I started having problem with my device again in November They ask me to mail it in Each time it cost me for the postage They replaced my CordCutter with an older device that does not workIt took days to get the device back only to find out it still did not work and was in worst shape than when I mailed it off I tried calling them only to find out they no longer take calls They said on the answering service to go on line I have been on line or more times They sent an email saying I was in line to get help It has been weeks and no help I think they have lost their Tech support and do not have anyone to fix our problems I either need them to fix my CordCutter or return my money since they said I have a lifetime warranty
Product_O
Was sold a product, with warranty and ongoing service and can't get hold of company for either
I purchase tv box from them, on Eglin *** *** all that they promised on their website, they stood by none of themMy box doesn't work, I can not update, I can't get in touch with them via phone, email, even went by officeI was sold a bill of goods
This is a scam...Returned the product five weeks ago & no refund or answers to inquiries
The product did not work as advertised & no one would respond to help request...Returned the product five weeks ago & no refund has been received & no response to inqueries
This company has the worst customer service ever!! My box hasn't been working for a while nowwhen I tried to contact their customer support, they claim to help you within 24-hours, but they never reached backTheir number in the website is off (XXX) XXX-XXXXor not taking calls at the momentTheir support web site tells you your queue position is and then you get to and all of sudden you are at Eglin AFB needs to investigate this company, how did they allow such a company to do business with our service members!Revdex.com needs to investigate this company
Product not delivered after three weeksChat and email support does not reply
Purchased the box on 1/3/and order said 3-days for deliveryThe phone number gives a recording that they no longer offer phone support, try chat or emailAfter several attempts at chat, finally got "John" on 1/15/who said they were back ordered and my unit will be shipped the next dayToday is 1/24/and still no delivery I have emailed twice, no reply I have tried chat a dozen times but the queue is so large they never get to meOnce my queue position was #and next time I checked, I was at # I want my money back but nobody will answer my emails, so that doesn't seem possible DO NOT ORDER FROM THIS COMPANY!
DO NOT PURCHASE!!!!I returned device within the service period and have not received refund months later
I purchased an upgraded device on May 10, Under the return policy, returned the device the same weekI received confirmation that the device was received and that my refund was being processed by a *** *** on 5/24/It is now 8/8/and still have not received my refundI have called several times, I have emailed several times, and used the dysfunctional Chat to only hear that my refund was being processedThis is a complete JOKE
product returned within companies business day requirement & received by them on 09/29/ as of today 11/10/17, we still have not received refund
purchased corecutter box on 09/09/at home show at the Pontchartrain Center in Louisiana Was not able to hook up the product, was not able to get any installation help from the company, so I returned it on 09/27/via US Post Office, within the business day return policy Product was received by cordcutter on 09/29/ I have called and emailed several times but still have not received our refund
Have returned the product in April, and as of yet have not had a refund
Cord Cutter Box was purchased on April 3, We decided this device was not what we needed and decided to return it according to the return policy (business day money back guarantee)The box was returned as directed by cord cutter and they received the returned product on May 1, at 3:pmAs of this date I have not received a refundI have sent numerous emails and have called numerous times and left messages when I could not get a personI never could get to an representative that could help me or answer any questionsMy emails and/or calls were never responded toMy ticket number is XXXXXXXX and the salesperson was HazelApproval XXXXXXSale number MIDXXXXXXXXXXXX
I sent in a defective device at there request for a replacement, the first of JanuaryI have not received my replacement as of today
I bought a box for $less than a year agoIt was defective and tech support could not fix itThey requested I send it back to them and they would send a replacementI sent it in the first of JanuaryI used UPSI have not gotten my replacementMy attempts at or more emails have not been answeredThe phone number listed online is not reachableThe chat feature online is no longer availableThey are still selling the devices
I paid $less than a year agoI have the email from them requesting me to send it in and that it would take days to processIt has now been weeks and no replacement or contact with them
This company has the worst customer service ever!! They came to our Military base selling these streaming boxes and claiming live time support and you can't even get ahold of themWent to there so called office in Destin twice to different times before and it was close, I think there not there anymoreI use there web page to get support and they don't even return your call or answer your emailAlso when you use there support web site and it tells you your queue position is then you get to and all of sudden you are at 20, again this company either they folded or they are really horribleRevdex.com needs to investigate this company
I purchased two of The Cord Cutter boxes and have been VERY disappointed!!! Up front: The issue of internet speed is not an issue for me since I have Fiber internet and receive gb/s
I purchased my boxes from from the "As Seen on TV" store in Panama City Beach, FL and the Cord Cutter rep met me at the storeHe sold me on the simplicity and the ability to save a lot of money on my monthly payment for TV
When it works, it's greatThat's the problem...mine has not worked for weeks at a time, so I had to purchase Hulu Live TV to get a reliable service
The customer service is virtually non-existentI have sent numerous emails and received no responseI have left several messages and they won't return callsAdditionally, my dad purchased one of these boxes on my recommendation and he has the same problems every day
This past Thursday, a member of The Cord Cutter Box contacted me because they thought I had tried to purchase a box earlier in the weekWhen I told them I had sent them an email regarding the box not working and no one responded, they told me someone would contact me on Friday at 10am to discuss my issuesNO ONE CONTACTED ME YET AGAIN
I'm VERY disappointed with the service and would like a refundAgain, when it works it's great, but it only works half of the timeThis is NOT what I signed up forBUYER BEWARE!
I have had my cordcuter box for a yearYes it has saved me lots of money in cable bill However, I have been trying to reach support for over days and cannot get a responseThe queue system is ridiculousWaiting for hours only to be disconnected when I get to #or they evidently close at pm central time and I am setting at number in queue I have spent at least hours a day waiting and never get to a human? I recommended this unit to friends now am very upset with the support Not sure they are even in business anymore?
Purchased the cord cutter device (Zen Box 4k) on 7/26/the device is not working and there is no customer service support
Purchased this device 7/26/It worked sporadically, I have made many attempts to contact the company and there is no longer a working website and no phone access to this companyThis company is the worst it seems as if they have disappeared off of the face of the earth, their numbers and website are no longer in existence I purchased this at the Eglin Base exchange they had a table up frontEglin AFB needs to investigate this company, how did they allow such a company to do business with our service members!Revdex.com needs to investigate this companyI want a refund!!!
I bought a CordCutter Media Streaming Device at the Home Show on January 27, with a Life Time WarrantyI paid in full! I have had to send it in twice since I purchased it in January The cost of the device was $ I started having problem with my device again in November They ask me to mail it in Each time it cost me for the postage They replaced my CordCutter with an older device that does not workIt took days to get the device back only to find out it still did not work and was in worst shape than when I mailed it off I tried calling them only to find out they no longer take calls They said on the answering service to go on line I have been on line or more times They sent an email saying I was in line to get help It has been weeks and no help I think they have lost their Tech support and do not have anyone to fix our problems I either need them to fix my CordCutter or return my money since they said I have a lifetime warranty
Product_O
Was sold a product, with warranty and ongoing service and can't get hold of company for either
I purchase tv box from them, on Eglin *** *** all that they promised on their website, they stood by none of themMy box doesn't work, I can not update, I can't get in touch with them via phone, email, even went by officeI was sold a bill of goods
This is a scam...Returned the product five weeks ago & no refund or answers to inquiries
The product did not work as advertised & no one would respond to help request...Returned the product five weeks ago & no refund has been received & no response to inqueries
This company has the worst customer service ever!! My box hasn't been working for a while nowwhen I tried to contact their customer support, they claim to help you within 24-hours, but they never reached backTheir number in the website is off (XXX) XXX-XXXXor not taking calls at the momentTheir support web site tells you your queue position is and then you get to and all of sudden you are at Eglin AFB needs to investigate this company, how did they allow such a company to do business with our service members!Revdex.com needs to investigate this company
Product not delivered after three weeksChat and email support does not reply
Purchased the box on 1/3/and order said 3-days for deliveryThe phone number gives a recording that they no longer offer phone support, try chat or emailAfter several attempts at chat, finally got "John" on 1/15/who said they were back ordered and my unit will be shipped the next dayToday is 1/24/and still no delivery I have emailed twice, no reply I have tried chat a dozen times but the queue is so large they never get to meOnce my queue position was #and next time I checked, I was at # I want my money back but nobody will answer my emails, so that doesn't seem possible DO NOT ORDER FROM THIS COMPANY!
DO NOT PURCHASE!!!!I returned device within the service period and have not received refund months later
I purchased an upgraded device on May 10, Under the return policy, returned the device the same weekI received confirmation that the device was received and that my refund was being processed by a *** *** on 5/24/It is now 8/8/and still have not received my refundI have called several times, I have emailed several times, and used the dysfunctional Chat to only hear that my refund was being processedThis is a complete JOKE
product returned within companies business day requirement & received by them on 09/29/ as of today 11/10/17, we still have not received refund
purchased corecutter box on 09/09/at home show at the Pontchartrain Center in Louisiana Was not able to hook up the product, was not able to get any installation help from the company, so I returned it on 09/27/via US Post Office, within the business day return policy Product was received by cordcutter on 09/29/ I have called and emailed several times but still have not received our refund
Have returned the product in April, and as of yet have not had a refund
Cord Cutter Box was purchased on April 3, We decided this device was not what we needed and decided to return it according to the return policy (business day money back guarantee)The box was returned as directed by cord cutter and they received the returned product on May 1, at 3:pmAs of this date I have not received a refundI have sent numerous emails and have called numerous times and left messages when I could not get a personI never could get to an representative that could help me or answer any questionsMy emails and/or calls were never responded toMy ticket number is XXXXXXXX and the salesperson was HazelApproval XXXXXXSale number MIDXXXXXXXXXXXX
I sent in a defective device at there request for a replacement, the first of JanuaryI have not received my replacement as of today
I bought a box for $less than a year agoIt was defective and tech support could not fix itThey requested I send it back to them and they would send a replacementI sent it in the first of JanuaryI used UPSI have not gotten my replacementMy attempts at or more emails have not been answeredThe phone number listed online is not reachableThe chat feature online is no longer availableThey are still selling the devices
I paid $less than a year agoI have the email from them requesting me to send it in and that it would take days to processIt has now been weeks and no replacement or contact with them
This company has the worst customer service ever!! They came to our Military base selling these streaming boxes and claiming live time support and you can't even get ahold of themWent to there so called office in Destin twice to different times before and it was close, I think there not there anymoreI use there web page to get support and they don't even return your call or answer your emailAlso when you use there support web site and it tells you your queue position is then you get to and all of sudden you are at 20, again this company either they folded or they are really horribleRevdex.com needs to investigate this company
I purchased two of The Cord Cutter boxes and have been VERY disappointed!!! Up front: The issue of internet speed is not an issue for me since I have Fiber internet and receive gb/s
I purchased my boxes from from the "As Seen on TV" store in Panama City Beach, FL and the Cord Cutter rep met me at the storeHe sold me on the simplicity and the ability to save a lot of money on my monthly payment for TV
When it works, it's greatThat's the problem...mine has not worked for weeks at a time, so I had to purchase Hulu Live TV to get a reliable service
The customer service is virtually non-existentI have sent numerous emails and received no responseI have left several messages and they won't return callsAdditionally, my dad purchased one of these boxes on my recommendation and he has the same problems every day
This past Thursday, a member of The Cord Cutter Box contacted me because they thought I had tried to purchase a box earlier in the weekWhen I told them I had sent them an email regarding the box not working and no one responded, they told me someone would contact me on Friday at 10am to discuss my issuesNO ONE CONTACTED ME YET AGAIN
I'm VERY disappointed with the service and would like a refundAgain, when it works it's great, but it only works half of the timeThis is NOT what I signed up forBUYER BEWARE!
I have had my cordcuter box for a yearYes it has saved me lots of money in cable bill However, I have been trying to reach support for over days and cannot get a responseThe queue system is ridiculousWaiting for hours only to be disconnected when I get to #or they evidently close at pm central time and I am setting at number in queue I have spent at least hours a day waiting and never get to a human? I recommended this unit to friends now am very upset with the support Not sure they are even in business anymore?