Tell us why herePer the terms of the limited applicable warranty and upon review, Weather Shield has sole discretion to repair, replace and/or refund Because we no longer offer replacement components for your window system, we would be willing to full-fill our obligations by offering glass at a prorated discountAs stated in the last response we would need the 15-digit glass code in order to process this claim for you
We have visited the jobsite different times to corrected the issueWe had replaced screens, replaced weatherstrip because it was cut to short from the factory We had also replaced balance shoes that could have potentially been damaged by every day wear and tear Our service tech also stated that there could possible installation issues We feel that we have fulfilled our warranty obligation by assisting the customer in the field to correct this issue
please submit photos showing windows along with the glass id codes of units with issues to [email protected] include who looked at your windows/doors, Weather Shield does not show a claim submitted that we sent a Contractor to your home to inspectWeather Shield will review the photos and id codes and respond back to you
It was unfortunate that the process took as long as it did for Mr*** Our process consists of receiving information from the homeowner and then checking to see if there is a servicing dealer in their location Mr [redacted] was referred to a servicing dealer in his location but the dealer told him they were unable to order the parts which is strictly their decision When we received the information from Mr [redacted] it was found that we no longer have the parts that he was in need of Therefore, he was referred to Strybuc and then Amsco The amount of $being disputed is between Amsco and Mr*** Amsco is a separate company than Weather Shield We apologize the length of time it took to get the partThank you, [redacted] Warranty Claims SpecialistWeather Shield Windows & Doors(715) Ext
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below once again reject weather shields responseI encourage you to ask them why they quote their claim handling guidelines rather than their warranty policyThey have specific language regarding their finish but they are yet to provide it to youWhy would they not quote their warranty? Why would they reject the findings of their own contractors that they sent to my house? Why would they recommend painting the windows and doors if they didn't think the paint was failing? Regards, [redacted] ***
In reviewing Mr [redacted] complaint we found he is disputing the shipping and handling cost of $charged to him on our order [redacted] for screen rollers The $is the cost to process, package, handle and ship the order Mr [redacted] was aware of the cost of shipping at the time of payment The charges were accepted and paid via MC on 5/26/ If he was not in agreement he should not have accepted the charge and paid for it at that time [redacted] Warranty ClaimsWeather Shield Windows & Doors800-680-(Office)715-785-(Fax)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.To be fair & impartial? How long should it take to resolve an outstanding issue with a manufacturer on ordering a part? A week, a few weeks or a month? We are talking about a consumer & a businessNot business to businessHow long would you allow your rear entry door to be unsecured? That is really the heart of the matterWhat do you think my insurance carrier would think if they knew my house was left unlockable for months? What if we had a breakin would we still be covered? We have a develpementally disabiled person living in our homeWhat if something happened to her in our absence? We do live in a cityNot a bad neighborhood but not far from a neighborhood with an element in itI would have thought that with all the back & forth nonscence with trying to order the parts I needed that I would have at the very least be not billed excessively for shipping$for a mailing pouch that weighed no more than a poundDo you think that's fair? That was billed by Weathershield not by a third partyHoping I hear back with a solution? [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
As per Crestline limited warranty and adjustment policy, incidental damages are not covered Customer is not happy with the door Our service technician that inspected the door, insisted they did not want to keep doorWeathersheild offered refund of the full cost of original door Customer did not accept our offer Our offer is still available to the customer to accept by May Customer can reach us at 1-800-826-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintPlease get a copy of the warranty from Wethershield Originally they told us that the windows were not covered by the warranty (for over a year) but as I mentioned, they sent us the windows anyways after they tried to get me to sign away my white right under the warranty Additionally, pursuant to California warranty law they are required to provide for the replacement and installation of the windows I am more than willing to share the years of email correspondence and the warranty with you if somebody would like to contact me directlyPlease do Google searches on Weathershield as the previous complaints pretty much mimic exactly the complaints we haveThe warranty representative, [redacted] ***, is even named in these other online complaintsHe was the guy who has shuffled us between about different people and continually ignored us until I call the president of the company requesting a return callA copy of the agreement to try and get us to sign away our warranty rights can be provided for your review as wellIf nothing else, this letter is one of the most disgraceful business practices I have ever seen with regard to trying to eliminate a warranty for a customer I would really appreciate the opportunity to speak to the Revdex.com representative Murry Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Unfortunately, the cost to replace the damaged sash and windows far exceeds the settlement that WeatherShield has offered The statement that they do no longer make the windows and patio door that I need replaced certainly does not in my opinion give them a reason not to honor warranty My hopes are that they will review their settlement amount and adjust appropriately I've also offered many time that I will be agreeable to getting a similar quality/dimension replacement windows/patio door even if it is not the exact window/or door product.In regards to their statement that a representative was sent out in 2011, we have had continued problems since that representative was present That service rep unfortunately did NOT evaluate anything other than the patio door We were not present nor were we aware that the service rep was at the property as his visit was scheduled and he was accompanied by our homebuilder, who was a WeatherShield dealer Since the installation of our windows, we've continually sent messages to our homebuilder/contractor about issues with the windows, with no response I was told originally by a WeatherShield representative that all warranty issues are handled through our local dealer Since I had no response from the local dealer, I've begun dealing with WeatherShield directly with no resolution.I've carefully document and can present all inquiries to both our local WeatherShield dealer/homebuilder as well a to WeatherShield directly I'm confident that it will be in WeatherShield's best interest to honor their warranty and I look forward to continued responses from WeatherShield Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]While the company has reason to reject my claim because of the time it took me to provide all details regarding the multiple errors they made with my order, I stand by my argument that faulty manufacturing and blatant order mistakes should be remedied by the party making those mistakes regardless of company policy.This company made a batch of windows that failedThey honored the warranty and replaced the windows, but they replaced them incorrectlyThe company's behavior reflects their awareness that they manufacture inferior products and overlook simple details when addressing their own mistakes.Never once did I get any apology for their mistakes, let alone an offer to make things right.While my argument is likely a moot point to them, I want to warn future customers of the poor quality of manufacturing and customer service this company exhibits Regards, [redacted]
Can you please get the glass code for these units We do have a year prorated warranty meaning the first years we warrant100% the second years the glass has a prorated warranty depending on the age of the units The code that I am looking for is a digit code beginning with a letterThank You !
there is not enough information regarding the customers complaint, I just called the customer and left a voice mail needing a return call requesting additional information regarding what the unit is and the part he is looking for
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that there is no changing the stubborn minds of those making decisions for this poorly run company.They state that my original order was in 2011, which is correct, but then claim I did not inspect the product until I inspected what I could immediately and informed them of their initial mistakes based on the product I inspectedThey addressed those mistakes (making a new mistake in the process)However, I was unable to inspect all product until I was able to install the new windows (I had a debilitating arm surgery, among other setbacks), which was beyond their arbitrary day threshold.A company that hides behind policies in the face of blatant mistakes is a company that doesn't deserve to serve the publicI would encourage Weathershield to study companies like Honda, Apple, Gracothe list goes onThese companies admit their mistakes and make it right with their consumers.Such is lifeI hope my experiences with this company can help others avoid potential costly situations like I've encounteredAll said and done, the company's mistakes are going to cost me $that I don't haveThank you for putting me further into debtBe proud of yourselves, Weathershield
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is very clear that the company is unwilling to cooperate, so I shall merely continue to warn others not to deal with themThank you for you effort to help
Regards,
*** ***
In
reviewing our records, the original submission isolated specific windows where
water infiltration was experienced but have exceeded the goodwill service labor
warranty of year from the date of manufactureThis time frame was
established to resolve any defects in material and/or workmanship
of the
products at no chargeWe are able to locate an exclusive claim #*** where
our service technician adjusted exclusively the door product for better
operator on 8/23/No following claims of deficiencies have been documented
in the order history, which would lead us to believe the units in the home have
been performing as designedIn
reference to the claim made by Mr***, regarding concerns of water
infiltration, order #*** was prepared and offered to replace the glass
components in three double hung picture sash, double hung bottom sash and
sliding patio door panelsThe offer was exclusively for components only and
did not include any labor or installation reimbursementsThis offer has since
been turned down by Mr*** and order #*** has been cancelledPer
the terms of the applicable warranty and upon review with our Director’s,
Weather Shield has sole discretion to repair, replace and/or refundDue to the
fact that we no longer offer replacement components for the door system, we are
willing to fulfill our obligations by offering a settlement of $to
buyout the remainder of the warranty termsA release has been emailed to Mr
*** for review, requesting a signature and return if approvedAs
an additional goodwill, we will offer 50% of the labor invoice to cap seal his
residence and ask that he submit an estimate prior to proceeding
Weather Shield will issue a return pick up for the original door shipped on order#***. The door will need to be returned to Budget Home Center - located at *** *** *** in *** ** *** where it was original purchased from for our semi to pick it up. Once the door is returned
back to Weather Shield Mfgwe will issue a credit to the dealer for the dealers net cost of the door.
The customer will need to work directly with *** Minser at Budget Home Center for the final arrangements of any payments as the reimbursement will be to Budget Home Center
Glass replacement was initialized in 6/8/ 2011. We received notification that bead should be almond not white - sent correct part 8/22/Were notified that two pieces of glass were cracked on 9/6/and replacedWere advised that items & came in correct sizeReordered
glass 10/21/We then didn't hear from the homeowner until 11/6/We then received correspondence on 11/6/regarding two errorsWe asked that the homeowner double check the items received to insure that they all had. The homeowner stated he hadn't opened the boxesWe suggested that he open the boxes and take pictures to make sure the labels were showing along with glass id codesThis is the last we heard from the homeowner until he contacted us on or around 4/21/to advise of errors
Customers have days to advise of incorrect or missing productThis customer waited several years to report
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have made erroneous statements in their reply; for example, they had numerous requests from Doors of Pontiac, over several months, before they finally replied, perhaps because we had referred the matter to the Michigan Attorney General's officeAlso, Doors of Pontiac, as one of only three businesses in Michigan authorized by Weathershield to handle their warranty request, has be overwhelmed with requests for warranty service of Weathershield products, while experiencing delayed responses from WeathershieldThis company has shown a pattern of poor business behavior!
Regards,
*** ***
Tell us why herePer the terms of the limited applicable warranty and upon review, Weather Shield has sole discretion to repair, replace and/or refund Because we no longer offer replacement components for your window system, we would be willing to full-fill our obligations by offering glass at a prorated discountAs stated in the last response we would need the 15-digit glass code in order to process this claim for you
We have visited the jobsite different times to corrected the issueWe had replaced screens, replaced weatherstrip because it was cut to short from the factory We had also replaced balance shoes that could have potentially been damaged by every day wear and tear Our service tech also stated that there could possible installation issues We feel that we have fulfilled our warranty obligation by assisting the customer in the field to correct this issue
please submit photos showing windows along with the glass id codes of units with issues to [email protected] include who looked at your windows/doors, Weather Shield does not show a claim submitted that we sent a Contractor to your home to inspectWeather Shield will review the photos and id codes and respond back to you
It was unfortunate that the process took as long as it did for Mr*** Our process consists of receiving information from the homeowner and then checking to see if there is a servicing dealer in their location Mr [redacted] was referred to a servicing dealer in his location but the dealer told him they were unable to order the parts which is strictly their decision When we received the information from Mr [redacted] it was found that we no longer have the parts that he was in need of Therefore, he was referred to Strybuc and then Amsco The amount of $being disputed is between Amsco and Mr*** Amsco is a separate company than Weather Shield We apologize the length of time it took to get the partThank you, [redacted] Warranty Claims SpecialistWeather Shield Windows & Doors(715) Ext
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below once again reject weather shields responseI encourage you to ask them why they quote their claim handling guidelines rather than their warranty policyThey have specific language regarding their finish but they are yet to provide it to youWhy would they not quote their warranty? Why would they reject the findings of their own contractors that they sent to my house? Why would they recommend painting the windows and doors if they didn't think the paint was failing? Regards, [redacted] ***
In reviewing Mr [redacted] complaint we found he is disputing the shipping and handling cost of $charged to him on our order [redacted] for screen rollers The $is the cost to process, package, handle and ship the order Mr [redacted] was aware of the cost of shipping at the time of payment The charges were accepted and paid via MC on 5/26/ If he was not in agreement he should not have accepted the charge and paid for it at that time [redacted] Warranty ClaimsWeather Shield Windows & Doors800-680-(Office)715-785-(Fax)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.To be fair & impartial? How long should it take to resolve an outstanding issue with a manufacturer on ordering a part? A week, a few weeks or a month? We are talking about a consumer & a businessNot business to businessHow long would you allow your rear entry door to be unsecured? That is really the heart of the matterWhat do you think my insurance carrier would think if they knew my house was left unlockable for months? What if we had a breakin would we still be covered? We have a develpementally disabiled person living in our homeWhat if something happened to her in our absence? We do live in a cityNot a bad neighborhood but not far from a neighborhood with an element in itI would have thought that with all the back & forth nonscence with trying to order the parts I needed that I would have at the very least be not billed excessively for shipping$for a mailing pouch that weighed no more than a poundDo you think that's fair? That was billed by Weathershield not by a third partyHoping I hear back with a solution? [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
As per Crestline limited warranty and adjustment policy, incidental damages are not covered Customer is not happy with the door Our service technician that inspected the door, insisted they did not want to keep doorWeathersheild offered refund of the full cost of original door Customer did not accept our offer Our offer is still available to the customer to accept by May Customer can reach us at 1-800-826-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintPlease get a copy of the warranty from Wethershield Originally they told us that the windows were not covered by the warranty (for over a year) but as I mentioned, they sent us the windows anyways after they tried to get me to sign away my white right under the warranty Additionally, pursuant to California warranty law they are required to provide for the replacement and installation of the windows I am more than willing to share the years of email correspondence and the warranty with you if somebody would like to contact me directlyPlease do Google searches on Weathershield as the previous complaints pretty much mimic exactly the complaints we haveThe warranty representative, [redacted] ***, is even named in these other online complaintsHe was the guy who has shuffled us between about different people and continually ignored us until I call the president of the company requesting a return callA copy of the agreement to try and get us to sign away our warranty rights can be provided for your review as wellIf nothing else, this letter is one of the most disgraceful business practices I have ever seen with regard to trying to eliminate a warranty for a customer I would really appreciate the opportunity to speak to the Revdex.com representative Murry Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Unfortunately, the cost to replace the damaged sash and windows far exceeds the settlement that WeatherShield has offered The statement that they do no longer make the windows and patio door that I need replaced certainly does not in my opinion give them a reason not to honor warranty My hopes are that they will review their settlement amount and adjust appropriately I've also offered many time that I will be agreeable to getting a similar quality/dimension replacement windows/patio door even if it is not the exact window/or door product.In regards to their statement that a representative was sent out in 2011, we have had continued problems since that representative was present That service rep unfortunately did NOT evaluate anything other than the patio door We were not present nor were we aware that the service rep was at the property as his visit was scheduled and he was accompanied by our homebuilder, who was a WeatherShield dealer Since the installation of our windows, we've continually sent messages to our homebuilder/contractor about issues with the windows, with no response I was told originally by a WeatherShield representative that all warranty issues are handled through our local dealer Since I had no response from the local dealer, I've begun dealing with WeatherShield directly with no resolution.I've carefully document and can present all inquiries to both our local WeatherShield dealer/homebuilder as well a to WeatherShield directly I'm confident that it will be in WeatherShield's best interest to honor their warranty and I look forward to continued responses from WeatherShield Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]While the company has reason to reject my claim because of the time it took me to provide all details regarding the multiple errors they made with my order, I stand by my argument that faulty manufacturing and blatant order mistakes should be remedied by the party making those mistakes regardless of company policy.This company made a batch of windows that failedThey honored the warranty and replaced the windows, but they replaced them incorrectlyThe company's behavior reflects their awareness that they manufacture inferior products and overlook simple details when addressing their own mistakes.Never once did I get any apology for their mistakes, let alone an offer to make things right.While my argument is likely a moot point to them, I want to warn future customers of the poor quality of manufacturing and customer service this company exhibits Regards, [redacted]
Can you please get the glass code for these units We do have a year prorated warranty meaning the first years we warrant100% the second years the glass has a prorated warranty depending on the age of the units The code that I am looking for is a digit code beginning with a letterThank You !
there is not enough information regarding the customers complaint, I just called the customer and left a voice mail needing a return call requesting additional information regarding what the unit is and the part he is looking for
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that there is no changing the stubborn minds of those making decisions for this poorly run company.They state that my original order was in 2011, which is correct, but then claim I did not inspect the product until I inspected what I could immediately and informed them of their initial mistakes based on the product I inspectedThey addressed those mistakes (making a new mistake in the process)However, I was unable to inspect all product until I was able to install the new windows (I had a debilitating arm surgery, among other setbacks), which was beyond their arbitrary day threshold.A company that hides behind policies in the face of blatant mistakes is a company that doesn't deserve to serve the publicI would encourage Weathershield to study companies like Honda, Apple, Gracothe list goes onThese companies admit their mistakes and make it right with their consumers.Such is lifeI hope my experiences with this company can help others avoid potential costly situations like I've encounteredAll said and done, the company's mistakes are going to cost me $that I don't haveThank you for putting me further into debtBe proud of yourselves, Weathershield
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is very clear that the company is unwilling to cooperate, so I shall merely continue to warn others not to deal with themThank you for you effort to help
Regards,
*** ***
Customers have days to advise of incorrect or missing productThis customer placed the order in and didn't inspect until Our position is unchanged
In
reviewing our records, the original submission isolated specific windows where
water infiltration was experienced but have exceeded the goodwill service labor
warranty of year from the date of manufactureThis time frame was
established to resolve any defects in material and/or workmanship
of the
products at no chargeWe are able to locate an exclusive claim #*** where
our service technician adjusted exclusively the door product for better
operator on 8/23/No following claims of deficiencies have been documented
in the order history, which would lead us to believe the units in the home have
been performing as designedIn
reference to the claim made by Mr***, regarding concerns of water
infiltration, order #*** was prepared and offered to replace the glass
components in three double hung picture sash, double hung bottom sash and
sliding patio door panelsThe offer was exclusively for components only and
did not include any labor or installation reimbursementsThis offer has since
been turned down by Mr*** and order #*** has been cancelledPer
the terms of the applicable warranty and upon review with our Director’s,
Weather Shield has sole discretion to repair, replace and/or refundDue to the
fact that we no longer offer replacement components for the door system, we are
willing to fulfill our obligations by offering a settlement of $to
buyout the remainder of the warranty termsA release has been emailed to Mr
*** for review, requesting a signature and return if approvedAs
an additional goodwill, we will offer 50% of the labor invoice to cap seal his
residence and ask that he submit an estimate prior to proceeding
Weather Shield will issue a return pick up for the original door shipped on order#***. The door will need to be returned to Budget Home Center - located at *** *** *** in *** ** *** where it was original purchased from for our semi to pick it up. Once the door is returned
back to Weather Shield Mfgwe will issue a credit to the dealer for the dealers net cost of the door.
The customer will need to work directly with *** Minser at Budget Home Center for the final arrangements of any payments as the reimbursement will be to Budget Home Center
Glass replacement was initialized in 6/8/ 2011. We received notification that bead should be almond not white - sent correct part 8/22/Were notified that two pieces of glass were cracked on 9/6/and replacedWere advised that items & came in correct sizeReordered
glass 10/21/We then didn't hear from the homeowner until 11/6/We then received correspondence on 11/6/regarding two errorsWe asked that the homeowner double check the items received to insure that they all had. The homeowner stated he hadn't opened the boxesWe suggested that he open the boxes and take pictures to make sure the labels were showing along with glass id codesThis is the last we heard from the homeowner until he contacted us on or around 4/21/to advise of errors
Customers have days to advise of incorrect or missing productThis customer waited several years to report
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have made erroneous statements in their reply; for example, they had numerous requests from Doors of Pontiac, over several months, before they finally replied, perhaps because we had referred the matter to the Michigan Attorney General's officeAlso, Doors of Pontiac, as one of only three businesses in Michigan authorized by Weathershield to handle their warranty request, has be overwhelmed with requests for warranty service of Weathershield products, while experiencing delayed responses from WeathershieldThis company has shown a pattern of poor business behavior!
Regards,
*** ***