Bad Ass Veteran

On April 24, 2020, I placed order # 32627 for a neck gaiter to wear during the Coronavirus pandemic. I waited 25 days, but never heard anything about my order status, so I went out and bought another one. I sent a message to BAV support via the website and e-mail on May 19th asking for cancellation and a refund. I never got a response, but got a notification today that my order is finally on its way. Now I have to hassle with sending the gaiter back when it gets here. It is discouraging to deal with a company that fails to communicate.

We are deeply sorry for the delay and inconvenience this may have caused you.Please note that we have refunded your order in full and at the same time deliver your order withinthe next 2-weeksThank you for your understandingSincerely, TeeCoon Support Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hi [redacted] , We are sorry to hear that you have not received the refund we made.We took a Screenshot of the order refund and it can be seen in the link below: [redacted] We suggest that you contact your card company or your bankThere maybe someissues with processing if you changed your card or you used a debit/prepaid card for yourpaymentThank you for your understandingBest, TeeCoon Support Team

This was already resolved There was only a delay in delivery due to the long holidays.https:// [redacted] Hope this resolves the issue nowThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My shipping address is as follows: [redacted] *** Regards, [redacted]

We have refunded your order last March 23, and we will still send you to make up for the delay and inconvenience this may have caused you.Thank you for your understanding and again, we are deeply sorry for what happenedBest, TeeCoon Support Team

Hi [redacted] ,We would like to apologize again for the delay and inconvenience this may have caused you.Upon checking the transaction history of your order with usIt shows that items should have been delivered as followedwith this tracking number: [redacted] An email was received and saying that only items were in the package and we are missing item to completethe Fulfillment of your orderWe have been asking for you to send photo of the items received and the package labelso we can identify what is missing and to make the request for a new packageWe have now refunded your payment for leggings and we would appreciate if you can send the photos sowe can send you the missing leggings.Again, we are sorry [redacted] for the delaySincerely,TeeCoon Support Team

Hi, We have successfully refunded this order The customer did place different orders from our websiteof the were fulfilled The 3rd one for the item in question was indeed part of a glitch in our systemthat never fulfilled that specific order We do apologize for that and we are re-sending the item to thecustomer and offering them a full refund on that particular order for the mask (which we have alreadyprocessed as I type this) Sometimes glitches happen and we take responsibility for this order being lost as a result of that We do hope this is resolved and are open to further communication with the customer If you wouldlike to see a screenshot of the refund we can also provide But, considering this is our first Revdex.com issueever we have no clue if the file will be publicly shown and do not want to expose any personalinformation of the customers by uploading a photo of their orderThank you

This issue was already replied and we're waiting for the customer replyThank you

We at BAV pride our selves on providing great products and great customer serviceWe always put the customer first and see to it that there items received are satisfactory or if lost in transit, replace for them 100%The items this customer purchased are to be delivered to him this week, tracking
for USPS ***I am not sure what the issue is as they did go online to our site and purchase the two items that we shipped to themWe are a custom shop and ask all customers to please allow a 3-week delivery timeIt is on every page of our site for items and during checkoutWe do not feel that his complaint is valid but like we mentioned we always put the customer first and we have refunded him for the purchase and just will allow him to keep the productsWe have attached the image of the shipping policy and refund given

Complaint: ***
I am rejecting this response because:I NEVER RECEIVED ANY EMAILS FROM THEM I STILL WANT THE PRODUCT AND I HAVE NOT SEEN A REFUND AS OF TODAY 3/9/
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Not accepting a return for a full refund for a sub-standard product is ridiculousConsidering that, 50% is insufficientI demand a 75% refund as a compromise
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I want my money refunded ASAP According to the response I received 3/9/(Their initial email and my response was sent on 3/2/17), my
request for a refund now needs to go to a manager and then they need to check with fulfillment BEFORE they will process my refund This is absolutely ridiculous, my original purchase was made on January 11, 2017, it is now March 10, and I can't even get my money refunded (which is one of the options offered to me by TeeCoon as a resolution to my complaint) without additional wait time My patience are wearing thin, I just want my money back and to be done with TeeCoon! They had absolutely No Problem billing MY credit card and taking my money for an order I never received but can't refund my money as quickly Unacceptable!
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards, In their response to my Revdex.com complaint they stated that they would refund my money, but they have yet to do so and I still haven't received any of the items I ordered from them This company is a scam, set up to take advantage of Disabled VeteransOnce I purchased the items a couple weeks later they emailed me a postal delivery receipt number which indicated that the delivery would take place on march 7, 2016. Yet no delivery occurred and no follow up by the company to find out where the missing items were. So not only have I not received the items that I purchased on February 10, but I haven't received a refund either. This company take advantage of disabled Veterans by not sending them the items that they ordered but keeping their money anyway
*** ***

Hi ***, We are sorry for the delay and inconvenience.We checked your order and it seem both packages sent were lost for unknown reason.Please confirm the shipping address and send it to [email protected]. We can give you a refund as well if you will confirm with your card or
bank that it is still acceptable after days from date of transactionYour order was made last 2016and as per card/bank policy, all refunds can only be done within days.We will process the refund as soon as you confirm. Thank you for your patience and understanding. Best, Bad As Veteran Customer Support

We checked the order and it was delivered last April 20, to the PO Box in the shipping information that came with the order.*** Also, we have processed the full amount of the item you have paid for your
order. Thank you for your patience and understanding

Hi ***, We are so sorry that your order got affected with the High Influx of orders and the disruption in our production lineup.We have put your order on priority and should reach you within the next to days.We also processed a discount refund of $10.00Thank you for your patience
and understanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***