Bad Ass Veteran

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are sorry for the delay in updating your order status.We just got confirmation from the postal office that your orderis still en-route to your destination and may take 60 days to reach you.However, as per request, we have refunded your payment for the order.Thank you for your...

understanding. TeeCoon Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hi [redacted],We are extremely sorry for not getting back to you immediately with the issues at hand.We have refunded your payment for the leggings order and the shipping cost as promised andthe leggings should be delivered to you soon.We do apologize for causing you so much trouble and we didn't mean...

to.We only wanted to serve you with your order but our supplier got some issues due to the High Influx of ordersthat came in that it took awhile to resolve them.We hope that this will be resolved to your satisfaction and we appreciate your patience and understanding. Sincerely, TeeCoon Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have refunded your order last March 23, 2017 and we will still send you to make up for the delay and inconvenience this may have caused you.Thank you for your understanding and again, we are deeply sorry for what happened. Best, TeeCoon Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
My shipping address is as follows: [redacted]  Regards,
[redacted]

We at TeeCoon strive to provide the best products and best customer service for our customers. We have been in communication with the customer and have told her we would replace the pillows that were incorrect and get her the missing pillows, we just need a picture of the ones received to send to...

our designer.  This is how the verify everything shipped and received. Attached is a copy of that message and we have been waiting for her image. We are going to let her keep the incorrect pillows she received plus send the items she is missing at no charge for the inconvenience. We have since sent her another message letting her know as soon as we get the image we will send what is needed and she can keep the incorrect ones for free.

Hi [redacted],We would like to apologize again for the delay and inconvenience this may have caused you.Upon checking the transaction history of your order with us. It shows that 3 items should have been delivered as followedwith this tracking...

number:[redacted]An email was received and saying that only 2 items were in the package and we are missing 1 item to completethe Fulfillment of your order. We have been asking for you to send photo of the items received and the package labelso we can identify what is missing and to make the request for a new package. We have now refunded your payment for 1 leggings and we would appreciate if you can send the photos sowe can send you the missing leggings.Again, we are sorry [redacted] for the delay. Sincerely,TeeCoon Support Team

Complaint: [redacted]
I am...

rejecting this response because:  They are being dishonest!  They DID send me an email, March 23, 2017, stating they refunded my money, but, in fact, they DID NOT refund my money!!  Not resolved until they send a refund!!  Up to now, nothing has been apples to my bank account!!  They are lying!!
Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because:  TeeCoon did not send a refund, as they stated on the attached screenshot!  I checked my bank acct statement that [redacted] Statebank sent me.  No refunds were made on, or even around March 23, 2017.  Please continue to handle this situation.   Thank you you for your continued help.sicerely,[redacted] 
Regards,
[redacted]

Hi, We have successfully refunded this order.  The customer did place 3 different orders from our website.2 of the 3 were fulfilled.  The 3rd one for the item in question was indeed part of a glitch in our systemthat never fulfilled that specific order.  We do apologize for that...

and we are re-sending the item to thecustomer and offering them a full refund on that particular order for the mask (which we have alreadyprocessed as I type this).   Sometimes glitches happen and we take responsibility for this order being lost as a result of that.   We do hope this is resolved and are open to further communication with the customer.  If you wouldlike to see a screenshot of the refund we can also provide.  But, considering this is our first Revdex.com issueever ... we have no clue if the file will be publicly shown and do not want to expose any personalinformation of the customers by uploading a photo of their order. Thank you.

Hi, we have been responding to your emails and not sure if you're getting them.Our company sells custom made on demand items and we discourage returns as we do not keepinventory. Please check out return policy on our website.As per last email we sent you, we will give you 50% of the price of the...

item you ordered sincewe do not accept return on items ordered on demand. Thank you for your understanding. [redacted]TeeCoon Support Team

Hi [redacted], We are sorry to hear that you have not received the refund we made.We took a Screenshot of the order refund and it can be seen in the link below:[redacted]We suggest that you contact your card company or your bank. There maybe someissues with processing if you changed your card or you used a debit/prepaid card for yourpayment. Thank you for your understanding. Best, TeeCoon Support Team

We are deeply sorry for the delay and inconvenience this may have caused you.Please note that we have refunded your order in full and at the same time deliver your order withinthe next 2-3 weeks. Thank you for your understanding. Sincerely, TeeCoon Support Team

Hi [redacted], We are sorry for the delay and inconvenience this may have caused you.We have refunded your payment for the shoes. Thank you and have a wonderful day. Best, [redacted]

We are sorry that it had come to this. We had to get confirmation from postal service and fromour supplier that the package was totally lost before we can issue a refund. We got that confirmation and we already refunded the customer last May 3, 2016.Thank you for mediating with us to resolve...

this issue.

Hi, We have already refunded the items that were not delivered in the amount of $99.98for the following items:1 x  Great Dane Series Leather Tote Bag (Large) - $54.991 x  Great Dane Shoulder Handbags - $44.99Shipping of $7.90 was already refunded last June 9, 2017 Thank you for being...

a customer. Best, TeeCoon Support Team

We have refunded him as attached in the previous response. I will also attach here all of the communication we have had with the customer. We are trying to be attentive to him as possible and make sure he has the best experience with our store. That is why we gave him a refund and still sent him the product. We hope that he can understand that we apologize for the delay due to address insufficiency and hope that he enjoys his product. I have 8 response copies from talking with the customer but it only allows to upload 4.