Badmonkey Botanicals

I ordered two items I got the gel capsules that actually online should have only been $6i think it said. And then I got the capsules filling machine which was around $ 22 or $ 23 . When I got my ordr I inl git the capsules with the invioce stating that the machine would be in around 2 weeks. But on the receipt now he capsules were 14.99 the same as the machine 14.99. It's been almost a year now never got the machine a refund or even a email or call. I just found the invoice and was about to message them when I saw all these reviews saying the same thing they got half there order.

made an order of 2,081 dollars only got some of the product then was never given the rest of the order.Order number invoice 22283.It has been a year nothing no return phone calls or anything.I called them,emailed them and left voice messages but nothing no return phones calls or anything

They took my money right out.Paid for 2 day delivery and now its been 5 days.No return email or phone call. I was really counting on that delivery.I will let yous know if they do good by me.😢

This company is HORRIBLE! They take your order, charge your card and just NEVER send out the product. They do not respond to emails and phone calls. I am SO frustrated I don't know what to do. This has been going on for 4 months now.

Was a first time purchaser of a boxed capsule machine and paid $7.95 extra for two day express evvelope shipping. Three weeks later, multiple calls, emailos and no replies. They'll take your money but won't deliver...STAY AWAY FROM THESE THIEVES!
Wish I could give them 0 stars but it's not an option.

in 2019 I ordered several packages of curcumin along with piperine from BMB. My credit card was charged. I waiting for weeks but received nothing. I tried to find out what had happened but I received no response to my email, nothing.
When I finally received the order it was only partially complete. The piperine did not make it. Again, I tried to get an explanation via email but it it was ignored.
I understand delays happen at times, but business is a 2-way road. You take my money, I should be able to expect the product and/or service you provide. I don't know if this is plain incompetence or borderline fraud. Either way, people deserve to know about it.

This was my first time ordering from BMB. Ordered a fairly substantial amount of product on 11/13, and still have not received my product on 12/1. 3 emails, and 3 phone calls over 2 weeks to BMB, and no response back. No return emails, no return calls. All I'm asking for is a response, a tracking number . . . something! I can appreciate a small family business being busy; takes about 30 seconds to respond to an email.

Quite frankly, pretty unacceptable customer service. Hey Jaymie - let's get this rolling!

Thank you,
Kerry

One of our veteran members was ripped off by this company. He put in his order on September 4 the company took the money out on September 5 and he has still not received his order after paying $7.75 for three day shipping. Badmonkey Botanicals refuses to return phone calls and emails. This is one of the worst companies I have dealt with since 1995 when we first started on the Internet. Please don't buy from this company you will simply be frustrated and disappointed if you do. Sgt. Delson, (rt.) MilitaryCafe.org.

As others have reflected the same frustrations. I have called multiple times, sent emails and have not received any response. Put in my order over 2 weeks ago and at this point, I'm doubting I will receive what I ordered. DO NOT order from this horrible business! Complete scam.

I would like to close this complaintThe company finally decided to send me the item I orderedThank you for your help

Complaint: [redacted] I am rejecting this response because:Hello,I did receive a phone message from the company that asked me to contact them by phoneThey did not leave any information in regard to the products I have still not received and when they will be arrivingI tried to call the number they left multiple times and they do not answer the phoneI am also not able to leave a message as the phone system is full and is not able to receive messageI have called them three days in a row with the same resultThe lack of ability to reach anyone at this company by phone does not inspire confidence in regard to the two remaining products that I paid for and still have not shipped Sincerely, [redacted]

I would like to first apologize for the delay in the orderWe are reaching out to [redacted] via email as well as phone to discuss with her about the products that she ordered and the time frame in which they are deliveredThank you for the understanding,Badmonkey Botanicals

Customer was shipped their product already, tracking number in their email No phone calls or messages received because there is someone answering the phone full-time This is not a funny joke

Complaint: [redacted] I am rejecting this response because: Thank you for your help and response, I look forward to receiving the packagesI will let you know as soon as I receive themI am surprised that you were able to get through to them because each time I call they do not answer and I am unable to leave a message because the answering machine is fullAgain thank you for your response, I am sad that I can not longer trust this company because the product they eventually delivered it good Sincerely, [redacted]

You will need to contact customer service to resolve this

This response is for CID # [redacted] I have reached out to [redacted] and have sent him the item that he had orderedI apologize for the delayJaimye C [redacted]

I'm really not sure why you're contacting Revdex.com when you know you can get ahold of me anytime [redacted] If you weren't sent the package you desire then you need to contact customer service We've called you about this many times with no answer, emailed you, and even responded to the live chat which you did not reply A little history on this, back in dec [redacted] ordered bags of sumac bran and got something else he didn't order with it which he got to keep free of charge He wanted to put in a new order recently so we gave him free shipping because we were going to send him a packet of sumac bran anyway Unfortunately the employee who filled your order made a mistake and did not ship out the additional 50g of sumac, but you were shipped out the 250g sumac that you re-ordered along with the turmeric 50g and piperine 5g for an order total of So what is the solution? Simple We just send out the sumac bran You will need to contact customer service to complete the request since we cannot get an answer at the phone number you've provided

Hi ***, Sorry you've had issues with your order Our records show the product was shipped out via usps priority mail on 12/10/and returned on 12/23/as undeliverable I see you would like a refund and that is no problem You should see a refund email shortly Jaimye

On the 24th of May I paid for 3 products at Badmonkeybotanicals. The payment went through. The products did not arrive, and they do not reply to any emails.
I have already had experience with them of not having the products and having to wait forever, but not replying to emails?!
Not certain what to expect.

[Also not certain about the quality of their products (apart from the question of Organic or not)... I have Lyme disease and whenever I use their products I do not get better, and when I use other marks my health improves... :/ ]

Charged my account for 73.00 but no MDSE. Tried calling after several e-mails with no answer and their mailbox is full. This had been over a week now. Next step is MC. Maybe with their purchase protection will put a fire under their butts. And there is the BBB. I tried but now it is time to fight