Badmonkey Botanicals

Customer was sent another 50g bag and was given a free gift for their troubles.  There was never a dispute here, they were just a victim of an ex employee's thoughtlessness which we hope we have made up for with the free gift.  Thanks

I'm really not sure why you're contacting Revdex.com when you know you can get ahold of me anytime [redacted].  If you weren't sent the package you desire then you need to contact customer service.
We've called you about this many times with no answer, emailed you, and even responded to the live chat...

which you did not reply.
A little history on this, back in dec. [redacted] ordered 2 bags of sumac bran and got something else he didn't order with it which he got to keep free of charge.  He wanted to put in a new order recently so we gave him free shipping because we were going to send him a packet of sumac bran anyway.  Unfortunately the employee who filled your order made a mistake and did not ship out the additional 50g of sumac, but you were shipped out the 250g sumac that you re-ordered along with the turmeric 50g and piperine 5g for an order total of 109.75
So what is the solution?  Simple.  We just send out the sumac bran.  You will need to contact customer service to complete the request since we cannot get an answer at the phone number you've provided.

Hi [redacted],
Sorry you've had issues with your order.  Our records show the product was shipped out via usps priority mail on 12/10/2016 and returned on 12/23/2016 as undeliverable. 
I see you would like a refund and that is no problem.  You should see a refund email...

shortly.
 
Jaimye

Customer was shipped their product already, tracking number in their email.  No phone calls or messages received because there is someone answering the phone full-time.  This is not a funny joke.

You will need to contact customer service to resolve this.