Bakersfield Signs

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because, the reason I did not allow them to check my room is because I was on travel alone during this trip anti felt extremely uncomfortable allowing men come into my room after midnight, with me being the only female in there I didn't feel comfortableI asked if only of them could search my room and I was rudely told noWe all have heard of stories of women being raped while being on vacation in places like this and I surely didn't want this to happen to meThe very next morning I went back to the front desk and told them what happened and my room was checked my a young lady and one security guard to which they discovered that the balcony door was in fact brokeI have pics to support this and have posted them on various travel website Regards, [redacted] ***

October 9, 2015Apple Vacations has received your inquiry regarding [redacted] and [redacted] ’s Cancun vacation booking They are requesting that we honor Promo Code [redacted] since they purchased the [redacted] Trip Protection which includes the Best Price Guarantee.Promo Code [redacted] information:We're Back! Up to $ in Promo Code Savings Promo Code: [redacted] Passengers traveling to all destinations and hotels save on Exclusive Vacation Flight, Scheduled Air, and Land Only Packages!Book: October 7-9, 2015Travel: October 7, 2015-April 30, 2016Savings:$per adult for nights or less$per adult for nights or moreAs shown in our information for the Best Price Guarantee and [redacted] also mentions in his complaint, the Best Price Guarantee does not apply to booking date-restricted sales, which is the case for Promo Code [redacted] .APPLE VACATIONS' BEST PRICE GUARANTEE - You can claim the savings prior to departure if Apple Vacations advertises a discount on the exact same vacation that you have booked and all components are still available-same date, duration of stay, hotel, room category and flight (same scheduled airfare class, or any charter airfare class)This does not apply to Air Only, Fly/Drive, Square Deals, special packages, booking date-restricted sales and hotels with a "closed" booking statusMany added values offered by hotels are booking date-restricted and are not covered by the Best Price Guarantee[redacted] and [redacted] booked their vacation with us on September 14, 2015.In order to avail of Promo Code [redacted] the trip could only be booked between October 7-9, 2015, therefore they are not eligible for the Promo Code.Apple Vacations appreciates your consideration in this situation.Sincerely yours,Apple VacationsBetsy B***SrManager, Customer Care DepartmentApple Vacations [redacted] ***Newtown Square, PA***

Apple Vacations regrets that [redacted] had an issue during her stay at the [redacted] with the loss of her ***If it was not possible to obtain a lock for her room safe Ms [redacted] should have contacted the hotel front desk staff who would have assisted her in securing any valuablesApple Vacations did follow up with the [redacted] regarding their investigation and as you will note in their reply below they could not carry out their investigation the night of the incident since Ms [redacted] would not allow both hotel employees into her room.As mentioned below we have a Night Managers Report and the Security’s Supervisors Report both mention the same information that the lady went to the front desk after 11:aproxto tell the night clerk the [redacted] was stolen not missing in her room that nightA few minutes later they (Night Mgrand Security’s Sup.) went to the room to check if the [redacted] and anything else was missing in the room and the lady said only one could get in and she’d get in record with her camera the procedureFor that reason her room wasn’t checked the same night, the lost items procedure must be followed by the responsible staff members at the moment they get the informationWe regret she mentioned this lost happened in the room or in the resort but we can’t approve any reimbursement.Sincerely,Milton H [redacted] Resident Manager [redacted] Apple Vacations cannot accept liability for client’s lost personal property that was not in our possession.We appreciate your consideration in this matter.Sincerely yours, Apple Vacations Betsy B [redacted] Betsy B [redacted] Manager, Customer Care Department Apple Vacations

December 30, 2015Attached please find Apple Vacations' reply to the Revdex.com complaint regarding [redacted] .Thank you Betsy B***Betsy B [redacted] Senior Manager, Customer Care Department Apple Vacations [redacted] Newtown Square, PA ###-###-#### (Phone) ###-###-#### (Fax) [redacted] @applevac.com

July 5, 2017Dear [redacted] ,Apple Vacations regrets any inconveniences that [redacted] and [redacted] encountered with their wedding/honeymoon package at the [redacted] Resort in Jamaica Apple Vacations did contact the resort on their behalf and were advised that [redacted] [redacted] did refund them directly $500.00, for the cost of their wedding ceremony as compensation for the various issued they complained about while they were at the resort The “blood” stains on the sheets that they refer to is not blood but rust spots that appear from the water used in the laundry The [redacted] felt that the situation was resolved [redacted] did advise Apple Vacations that [redacted] and [redacted] did receive the correct room category as booked but did extend additional compensation in the form of a four (4) nights return hotel complimentary stay at their resort [redacted] and [redacted] were advised of this offer but they have advised they do not wish to return The offer is still valid if they change their minds.Apple Vacations also offered [redacted] and [redacted] $per person vacation certificates which are valid on a future booking with us.Apple Vacations feels that fair compensation has been extended to [redacted] and [redacted] .Thank you for your consideration.Sincerely yours,Betsy B***Senior Manager, Customer CareApple Vacations

August 31, 2017,Dear [redacted] ,Apple Vacations is in receipt of the Revdex.com’s inquiry regarding [redacted] and [redacted] ***’s Punta Cana vacation [redacted] and [redacted] booked the Apple Vacations’ Red Apple Square Deal hotel Here’s the information from our website:Square Deals - Our best vacation valuesExclusive to Apple Vacations, Square Deals offer our best vacation package value with the lowest prices you'll find for the promised hotel Apple ratingHere's how they work - you choose the destination, departure date, and the hotel ratingWe'll inform you of your hotel just prior to departure and in return for being flexible, you'll save hundreds!We advised [redacted] at the time of her booking that the hotel assignment would be advised the day prior to departure which was done.Regarding their return flight cancellation, their [redacted] Airlines flight [redacted] scheduled to depart Punta Cana for Houston on August 26, was cancelled due to Hurricane Harvey Due to this hurricane the Houston airport was closed for several days and did not resume limited operations until the afternoon of Wednesday, August 30, 2017.Apple Vacations did try to assist all of our clients that were affected by cancelled flights Due to the volume of cancelled flights and trying to rebook, [redacted] Airlines reservations were overloaded While our staff continued to try to contact [redacted] Airlines we also asked our clients to try themselves to contact the various airlines At no time did Apple Vacations leave our clients stranded in resort In addition to working with them to get other flights our staff also worked with the hotels to offer our clients a distress rate since many had to remain in resort.Apple Vacations recommends to all of our clients that the purchase travel insurance, either with us or on their own, to cover for additional expenses such as this Unfortunately our records indicate that [redacted] and [redacted] did not purchase travel insurance with us.We have started the refund process with [redacted] Airlines for their unused return flights but as they have encountered many flight cancellations the time [redacted] for processing their refunds will take longer than normal As soon as Apple Vacations receives the refund from [redacted] Airlines we will refund [redacted] and [redacted] ***.Thank you for your consideration.Betsy B.Senior Manager, Customer Care Department

January 8, 2016Dear [redacted] ,Apple Vacations has received your follow inquiry advising [redacted] has rejected our original response of December 30, [redacted] and [redacted] purchased a Apple Adults Only Square Deal All Inclusive – [redacted] package.While our Square Deal Adults Only hotels are just that Adults Only there will be hotels nearby that do permit children As to the beach, there is a section of the beach reserved for the Adult Only guests but there will be children on other sections of the beach and in the ocean.Our advertising picture does show two chairs on a beach but that is only a general advertising picture not associated with any particular hotel[redacted] selected the regular Apple Adults Only Square Deal and was upgraded to the Golden Apple Adults Only hotel.If a client wishes to have a hotel on the beach then they should select a specific hotel since any of the Square Deal Hotels, while an exceptional value, are assigned by Apple Vacations and not selected by the client.As advised in our original reply the Luxury [redacted] ***, [redacted] stands in the middle of the [redacted] Golf Club, surrounded by mangroves, freshwater wells and the most authentic flora and fauna and is an adults only hotel, it is separate from the other Bahia hotels that are oriented more towards family[redacted] and [redacted] did avail of all nights at the [redacted] Resort, as well as their roundtrip transfers and roundtrip air.We appreciate your consideration of this information.Sincerely yours,Apple VacationsBetsy B [redacted] Senior Manager, Customer Care Department

4/27/ Attached please find Apple Vacations' reply letter regarding [redacted] Thank you Apple Vacations Betsy B [redacted] Manager, Customer Care Department

March 16, 2017Dear [redacted] ,I apologize for the delay in reply but Apple Vacations was obtaining information from our Destination Management Company in Costa Rica.Apple Vacations regrets the inconveniences that [redacted] and *** encountered with the Self Drive Tour in Costa Rica We do not usually receive complaints like this regarding this tour.We do understand how upsetting it must have been for [redacted] and [redacted] in having difficulties in locating the various hotels in a non-familiar country We do appreciate their feedback which we are sharing with our Destination Management Company for review and correct active so future clients do not have the same problems.As we value [redacted] and *** as loyal clients of Apple Vacations we are offering them vacation certificates in the amount of $ per person and they will be mailed to them directly.We appreciate your consideration of this situation.Sincerely yours,Apple Vacations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Apple vacations has still yet to justify, in five separate responses, exactly how the [redacted] rates as a six GOLDEN apple propertyThe [redacted] is NOT on the beach (Betsy, you don't have to reply with your standard form letter quote of "surrounded by mangroves, freshwater wells, the most authentic fauna etc etc etc...we get it) Two restaurants that are impossible to get reservations at...unless you want to eat dinner at 4pm or 1030pmOne buffet restaurantOne barWhich to boot is un-air conditioned (the [redacted] ***s only bar is an un air conditioned, outdoor bar in the hot humid Mexican jungleGOLDEN APPLES...Really? Sweating, being bitten by mosquitoes while having a drink...This is an "Exceptional standard of service and quality ") A 15-25mim trolley ride to the beach...luxurious...? Absolutely no other "amenities...zeroIf you want anything other than a swimming pool that's it, there is nothing else at the [redacted] ***, you must travel to other family friendly Bahia propertiesApples description of their Adults only packages never ever said or have on their website that there will be hotels nearby that do permit children or that the beach area will have children as wellWe selected an adults only package and were never told their might or there could be children Apples six apple, not six golden apple, just six red apple rating criteria/description: "A luxurious resort offering the highest standards and widest variety of dining and amenities "Two restaurants, & one buffet is the widest dining variety? And as far as amenities, the [redacted] doesn't even have an on site fitness center The [redacted] meets zero of the criteria to be a six apple hotel yet alone a six golden apple rating.And as far as us selecting a six red apple adults only vacation and being "upgraded"to a six golden apple adults only package, there are absolutely NO six red apple adults only [redacted] hotels in Apples portfolio....ZERO, so that is an inaccurate point Apples own website description of Apples Vacations makes your Vacation Dreams A Reality states that "Apple Vacations offer the widest selection of BEACH vacations under the sun at the best prices" no where on their website mentions anything about jungle hotel vacations minutes from the beach via trolleysPut in your adults only [redacted] square deal description that you could end up in the jungle, with a minute trolley ride to the beach and see how many customers would sign up for it Regards, [redacted]

January 16, 2017,Attached please reply from Apple Vacations.Thank you.Betsy B***

April 6, 2017, Please note Apple Vacations replied to the client who was to advise Revdex.com to cancel her claim with the Revdex.com Below is the reply to the travel agent for the client showing Apple Vacations refunded them $1071.00.Thank youBetsy B***Senior Manager Customer CareApple Vacations Betsy BoyleTo: '[email protected]'Subject: Booking JFKPUJ20170102SLZAMSKY, Daniel & GRINMAN, VictoriaMarch 28, 2017FREE WIND TRAVELAttn: Liliya PivovarovCentral SquareLynn, MA 01901Liliya,Apple Vacations has received the signed compensation form for the refunds for Daniel and Victoria.The refunds are being processed as follows:$to credit card of Daniel Zamsky ending ***018$to credit card of [redacted] ending ***0733.The refunds should reflect on their credit card accounts in approximately business days.We again regret any inconveniences Daniel and Victoria experienced during their stay the Dreams Dominicus and lookforward to having them travel with Apple Vacations again.Thank you for your continued support of Apple Vacations.Betsy BoyleSenior Customer Care ManagerCampus Boulevard, Newtown Square, PA | [email protected]

Apple Vacations has received your inquiry regarding [redacted] honeymoon [redacted] *** booked the Junior Suite Run of House (ROH) all inclusive room category at the [redacted] [redacted] A copy of the room information as shown on the applevacations.com website is attachedThey requested a king bed and this request was noted on their booking and submitted to the hotelIt is a request and not guaranteedThe request is subject to availability by the hotel upon check-in.A copy showing the request on the booking and a copy of the manifest sent to the hotel showing this request is attachedSince [redacted] were honeymooners the hotel upgraded their room accommodations to Partial Ocean View, but unfortunately there were no king bedded rooms available in this category eitherWe regret that the hotel was not able to provide the king bed for [redacted] ***The online form submitted by [redacted] was received by Apple Vacations on 4/15/while they were still in resort and was forwarded to the department that handles in resort issuesThis department did follow up with the hotel to check on availability for king bedded rooms and unfortunately none were availableWe regret the inconveniences that [redacted] encountered with their accommodations as we realize the important significance of a honeymoon but they did receive the accommodations purchasedAs a gesture of goodwill Apple Vacations is offering Erin and Scott $per person vacation certificates which are valid towards another booking with Apple VacationsApple Vacations appreciates your consideration of this situation.Sincerely yours,Apple Vacations

January 16, 2017Dear [redacted] ,Apple Vacations is in receipt of the RevDex.com’s inquiry regarding [redacted] ***’s recent Cancun vacation[redacted] booked our Golden Apple Square Deal – [redacted] hotel package Our square deal information as shown on our website is as follows:Square Deals - Our best vacation values Exclusive to Apple Vacations, Square Deals offer our best vacation package value with the lowest prices you'll find for the promised hotel Apple ratingHere's how they work - you choose the destination, departure date, and the hotel ratingWe'll inform you of your hotel just prior to departure and in return for being flexible, you'll save hundreds! Square Deals are typically All-Inclusive resorts (unless otherwise indicated)All-Inclusive resorts include all meals, drinks, activities and entertainment, and in most instances, non-motorized watersports "All-Inclusive" will be specified along with the hotel's numerical Apple rating (generally 4-Apple) in the Square Deal nameGolden Apple Square Deals By choosing a Golden Apple Square Deal, you know you'll be receiving a luxurious vacation package for an incredible value Golden Apple Square Deals feature hotels selected as Apple Vacationers' favorites, based on feedback from our Vacation Satisfaction QuestionnairesNo matter when you plan to travel, there may be a Square Deal availableIf you're looking for exceptional value and have the flexibility to wait until departure to be informed of your hotel, a Square Deal may be the right choice[redacted] was assigned the Iberostar Paraiso del mar Resort Since Square Deal hotels are offered at a special rate if the clients do not like the hotel assigned and wish to change they must pay for any additional hotel cost for the new hotel[redacted] mentions his upsetment with the dining arrangements at the Iberostar Paraiso del Mar Resort The resort has restaurants: [redacted] - An a la carte Brazilian restaurant, elegant dress and reservations are required, men have to wear slacks[redacted] - An a la carte Japanese restaurant, elegant dress and reservations are requiredThis is a non-smoking restaurantMen are requires to wear collar shirts and dress slacks, proper foot wear [redacted] - An a la carte Mediterranean restaurant serving mainly fish and seafood specialtiesReservations and dress code required[redacted] - An a la carte Mexican restaurant, elegant dress and reservations are requiredMen are required to wear collar shirts and dress slacks and proper footwear[redacted] - Lunch buffet featuring Mexican appetizers and a la carte steakhouse restaurant for dinner Reservations required for dinnerFormal/elegant dress code[redacted] - An International buffet restaurant with gourmet show cookingOpen for breakfast, lunch, dinner, and late night snacksCasual/formal dress code[redacted] - Open air a la carte restaurant serving grill and steak specialtiesMen are requires to wear collar shirts and dress slacks and proper foot wear[redacted] also expressed his disappointment with the lack of service for an optional tour he purchased from someone at the beach As this was not purchased from an employee of Apple Vacations we have no control over the lack of service[redacted] did contact Apple Vacations upon his return and we did reply to him advising him regarding how the square deal program works and offered him $per person vacation certificates as a gesture of good will.Apple Vacations appreciates your consideration in this matter.Sincerely yours,Apple VacationsBetsy B***Manager, Customer Care Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and I have learned my lesson about reading the fine print I also want to say though that I find it hard to believe that the business would not honor a lower price for their vacation package just a few weeks after purchasing the same exact package at their asking pricePrior to purchasing I made a few calls to their representatives and had reservations about buying at this time as holiday sales were right around the cornerI was told not to worry though as the *** insurance had a liberal guarantee and not to worryI feel this is a poor way to do business with a long time customer and will take this into consideration for future bookings.Thank you for your time in this matter
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I do not want to use them in the future for booking I do not trust that they will be able to book the proper stuff we ask for I want a refund in dollars not a travel credit I made that very clear to them when I filed the complaint
Regards,
*** ***

Please let me know if you have a problem opening the attachment. If so then advise mailing address and I will send via US MAIL. Thank you.Betsy B***

December 30, 2015Dear ***,Apple Vacations is in receipt of your communication
regarding the optional *** *** Tour that *** and *** *** purchased
during their recent Cancun vacation.Apple Vacations does not own or manage the operation of the
optional tours but they are presented to
our clients for purchase by ***, a
company not owned by Apple Vacations, but part of the Apple Leisure Group.We regret any inconveniences that *** and Miguel
experienced with the operation of this tour and have forwarded their
information to *** to review with *** *** and the tour operator for corrective
action.Apple Vacations is issuing a refund of $to Vanessa
and *** in the form of a credit to the credit card on file of *** *** ***.Sincerely yours,Betsy
B***Betsy B***
Senior Manager, Customer Care Department
Apple Vacations
Campus Blvd
Newtown Square, PA.
###-###-#### (Phone) ###-###-#### (Fax)
***@applevac.com

October 20, 2017Dear ***,Apple Vacations is in receipt
of the Revdex.com’s inquiry regarding *** and *** ***’s
Punta Cana vacation. *** and ***
booked the Apple Vacations’ Red Apple Square Deal hotel. Regarding their return flight
cancellation, their *** Airlines flight *** scheduled to depart Punta Cana for
Houston on August 26, was cancelled due to Hurricane Harvey. Due to this hurricane the Houston airport was
closed for several days and did not resume limited operations until the
afternoon of Wednesday, August 30, 2017.A refund of $per person
is being processed to their credit card on file and should reflect on their
credit card account in approximately to business days.Thank you for your
consideration.Betsy B.Senior Manager, Customer Care Department