Bakersfield Signs

From: Revdex.com of Metro Washington DCDate: Thu, Apr 6, at 11:AMSubject: Fwd: Claim ***To: *** *** ---------- Forwarded message ----------From: *** *** Date: Thu, Apr 6, at 11:AMSubject: Claim ***To: [email protected],Apple Vacations contacted me and are refunding me half the cost of the vacation I was owed.Thank you,***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Hello , The only thing I am seeing is the letter from Apple Vacations that I already rejectedPlease advise me of any new updates.
Regards,
*** ***

August 24, 2016Dear ***,Apple Vacations regrets that *** and *** *** had
to cancel their planned vacation. We offer our clients the option to
purchase the Total Vacation Security Plan with the travel certificates
back feature or the cash back feature. **and
*** selected
the travel certificates back feature. This is explained on our website
under the AV-0K Total Vacation Security Plan information as follows:Travel Certificate Programs: When a
cancellation is made during a penalty period, your cancellation penalty
will be refunded in Apple Vacations' travel certificates (redeemable
through the original booking agency), with the balance of the refund made in
the original form of payment less the non-refundable plan paymentApple
Vacations travel certificates may be used like cash when purchasing an Apple
Vacation, are valid for one year, are non-refundable and non-transferable
(issued only in the name of the passenger who cancelled) and may not be
redeemed for cash.The travel certificates, in the amount of $each,
were issued January with an expiration date of January 2015.In February **and ***’s travel agent
contacted Apple Vacations requesting to use the travel certificates.
Since they had expired January she was advised they were no longer valid.Unfortunately since the travel certificates have expired
they cannot be used for future travel.Apple Vacations thanks you for your understanding of this
situation.Thank
you.Betsy B***Senior Manager Customer Care/APPLE VACATIONS

September 13, 2016Dear [redacted],Apple Vacations has received the Revdex.com
inquiry regarding [redacted].Apple Vacations did receive [redacted]’ email of August 29,
2016 requesting a name change for the [redacted] certificate issued to Dwayne
Nunley.  We replied to [redacted] on
August...

30, 2016 advising the requirements needed to submit a name change
request.  That is we needed a notarized
letter from [redacted] requesting the name change.  This is required since while the booking
shows the payment made by [redacted], Apple Vacations does not know if [redacted] may have reimbursed [redacted] for his portion of the booking.  Apple Vacations received [redacted]’ email of September 06,
2016 which included the notarized letter from [redacted].  At that time the request was assigned to be
worked on in the order of claims received.[redacted] called Apple Vacations on September 12, 2016
inquiring about her request and she was advised that we had received it and it
was being worked on.  She was also
advised that since payment was due on her vacation she needed to pay and then
once the name change request was approved the certificate would be applied and
any over payment would be refunded to her credit card.  This is standard policy.  [redacted] was not satisfied with this reply so I spoke with
her and explained that she would receive a credit to her credit card once the
certificate was applied but we needed to wait for the approval.  At that time [redacted] seemed satisfied with
this information.Sincerely yours,Betsy B[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am...

rejecting this response because:
My first complaint is my father, [redacted] NEVER received his information. Invoice, documents or the Travel Protection Plan, from the Travel agent, as Ms. Betsy B[redacted] stated.As I did state in my complaint. Again, When I called, the travel agent we worked with stated " we only send them out as a courtesy ". So she emailed me proof of his ticket, and later a "snippet" of his Ins. coverage. Please see attached.Second, my father was admitted to the hospital in the evening, we still had no idea what to do. YES, we knew about his Insurance but NO information was emailed or mailed to him. So I had to wait until Ivan the resort representative came in the next morning.Which was also the day we were supposed to leave. Ivan did everything he could.  He called his Supervisor, Received phone number for [redacted] and got us another hotel  . As I was sitting there with him while he was speaking to her, with the phone in his hand, he said " My supervisor said don't worry, we will hold your tickets" they then ended their conversation. He said we will keep in contact.   So WHY did we have to pay for our tickets again??   And why did insurance reimburse Oncall /[redacted] instead of us for the tickets?We should NOT have to pay ticket costs twice!If staff from Apple Vacations lie to their customers all the time, then this is something that needs to be dealt with!The last attachment was all the phone numbers  and different people I had to deal with, while at the same time moving to a different hotel and making sure my dad would be ok.I have NEVER been through such a horrible experience in my life!Even my vacation trip before this one, I ended up in the hospital and couldn't finish my trip, BUT my travel agent and Ins. carrier took care of everything, I didn't have to worry about anything.I am looking for an apology and reimbursement of ticket charges. 
Regards,
[redacted] [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because, the reason I did not allow them to check my room is because I was on travel alone during this trip anti felt extremely uncomfortable allowing 4 men come into my room after midnight, with me being the only female in there I didn't feel comfortable. I asked if only 2 of them could search my room and I was rudely told no. We all have heard of stories of women being raped while being on vacation in places like this and I surely didn't want this to happen to me. The very next morning I went back to the front desk and told them what happened and my room was checked my a young lady and one security guard to which they discovered that the balcony door was in fact broke. I have pics to support this and have posted them on various travel website 
Regards,
[redacted]

Apple
Vacations regrets that [redacted] had an issue during her stay at the
[redacted] with the loss of her [redacted].Apple
Vacations has contacted the hotel and has advised the following:On
the 7th of June she went to the front desk around 11:30pm to report a stolen [redacted] from her...

room 4029
(Superior Garden view room, 2 double beds, ground floor in a very
quiet area). Almost 20
minutes after,
the night manager and a Security’s dept. Supervisor went to the
room to check and follow the lost items procedure in which they must
verify the reported item is not just missing somewhere in the room.
The lady said she couldn’t let them in to the room at that time of
the night and if she let one of them check she’d record with her
camera. This kind of procedures must be followed for the 2
responsible staff members available at that time, so they decided to
do it the next day.The
next morning around 10:30pm she went back to the guest services desk
and at that time they (Guest Services Agent, Security’s Supervisor
and Ms. [redacted]) went to the room and completed the process confirming
there wasn’t any [redacted] in the room and didn’t want or didn’t
have time left for making a statement in the police station.We
follow a very strict record from all our guest’s requests and
complaints during their vacations, just to make sure our guests
receive a very good service, we don’t have any report from Ms.
[redacted] about malfunctioning entrances to the room during her 3 nights
in the resort.We
suggest to our guests using the safety deposit box during their stay
because the hotel is not responsible for lost items in the rooms left
out of the safe and she rented it for the whole stay.It
is very regretful Ms. [redacted] mentioned her [redacted] was stolen from the
room but due to the circumstances explained above we can’t accept
responsibility for it.Sincerely,Milton
H[redacted]Resident
Manager[redacted]
Apple
Vacations cannot accept liability for client’s lost personal
property that was not in our possession.We
appreciate your consideration in this matter.Sincerely
yours,Apple
VacationsBetsy
B[redacted]Betsy
B[redacted]Manager, Customer Care DepartmentApple Vacations 7
Campus Blvd.Newtown Square, PA. 19073

Apple Vacations has received your inquiry regarding [redacted] honeymoon. [redacted]...

booked the Junior Suite Run of House (ROH) all inclusive room category at the [redacted]. A copy of the room information as shown on the applevacations.com website is attached. They requested a king bed and this request was noted on their booking and submitted to the hotel. It is a request and not guaranteed. The request is subject to availability by the hotel upon check-in.A copy showing the request on the booking and a copy of the manifest sent to the hotel showing this request is attached. Since [redacted] were honeymooners the hotel upgraded their room accommodations to Partial Ocean View, but unfortunately there were no king bedded rooms available in this category either. We regret that the hotel was not able to provide the king bed for [redacted]. The online form submitted by [redacted] was received by Apple Vacations on 4/15/2015 while they were still in resort and was forwarded to the department that handles in resort issues. This department did follow up with the hotel to check on availability for king bedded rooms and unfortunately none were available. We regret the inconveniences that [redacted] encountered with their accommodations as we realize the important significance of a honeymoon but they did receive the accommodations purchased. As a gesture of goodwill Apple Vacations is offering Erin and Scott $100.00 per person vacation certificates which are valid towards another booking with Apple Vacations. Apple Vacations appreciates your consideration of this situation.Sincerely yours,Apple Vacations

December 30, 2015Attached please find Apple Vacations' reply to the Revdex.com complaint regarding [redacted].Thank you.
Betsy
B[redacted]Betsy B[redacted]
Senior Manager, Customer Care Department
Apple Vacations
[redacted]
Newtown Square, PA.  19073
###-###-#### (Phone)  ###-###-####...

(Fax)
[redacted]@applevac.com

January 16, 2017,Attached please reply from Apple Vacations.Thank you.Betsy B[redacted]

January 8, 2016Dear [redacted],Apple Vacations has received
your follow inquiry advising [redacted] has rejected our original response
of December 30, 2015. [redacted] and [redacted] purchased a 6 Apple Adults Only Square Deal All Inclusive – [redacted]
package.While our Square Deal Adults
Only hotels are just that Adults Only there will be hotels nearby that do
permit children.  As to the beach, there
is a section of the beach reserved for the Adult Only guests but there will be
children on other sections of the beach and in the ocean.Our advertising picture does
show two chairs on a beach but that is only a general advertising picture not
associated with any particular hotel.[redacted] selected the 6
regular Apple Adults Only Square Deal and was upgraded to the 6 Golden Apple
Adults Only hotel.If a client wishes to have a
hotel on the beach then they should select a specific hotel since any of the
Square Deal Hotels, while an exceptional value, are assigned by Apple Vacations
and not selected by the client.As advised in our original
reply the Luxury [redacted] stands in the
middle of the [redacted] Golf Club, surrounded by mangroves, freshwater wells
and the most authentic flora and fauna and is an adults only hotel, it is
separate from the other Bahia hotels that are oriented more towards family.[redacted] and [redacted] did avail
of all 7 nights at the [redacted] Resort, as well as their
roundtrip transfers and roundtrip air.We appreciate your
consideration of this information.Sincerely yours,Apple VacationsBetsy
B[redacted] Senior Manager, Customer Care Department

October 9, 2015Apple Vacations has received
your inquiry regarding [redacted] and [redacted]’s Cancun vacation booking.  They are requesting that we honor Promo Code
[redacted] since they purchased the [redacted] Trip Protection which includes the Best
Price Guarantee.Promo Code...

[redacted]
information:We're Back! Up to $200
in Promo Code Savings Promo Code: [redacted]Passengers traveling
to all destinations and hotels save on Exclusive Vacation Flight,
Scheduled Air, and Land Only Packages!Book: October
7-9, 2015Travel: October
7, 2015-April 30, 2016Savings:$50 per adult for 4 nights or less$100 per adult for 5 nights or moreAs shown in our information
for the Best Price Guarantee and [redacted] also mentions in his complaint, the
Best Price Guarantee does not apply to booking date-restricted sales, which is
the case for Promo Code [redacted].APPLE VACATIONS' BEST
PRICE GUARANTEE - You can claim
the savings prior to departure if Apple Vacations advertises a discount on the
exact same vacation that you have booked and all components are still
available-same date, duration of stay, hotel, room category and flight (same
scheduled airfare class, or any charter airfare class). This does not apply to
Air Only, Fly/Drive, Square Deals, special packages, booking date-restricted sales and hotels with a "closed"
booking status. Many added values offered by hotels are booking date-restricted
and are not covered by the Best Price Guarantee.[redacted] and [redacted] booked their
vacation with us on September 14, 2015.In order to avail of Promo
Code [redacted] the trip could only be booked between October 7-9, 2015, therefore
they are not eligible for the Promo Code.Apple Vacations appreciates
your consideration in this situation.Sincerely yours,Apple VacationsBetsy B[redacted]Sr. Manager, Customer Care DepartmentApple Vacations[redacted]Newtown Square, PA. [redacted]

4/27/2015
Attached please find Apple Vacations' reply letter regarding [redacted].
Thank you
Apple Vacations.
Betsy B[redacted]
Manager, Customer Care Department

January 16, 2017Dear [redacted],Apple Vacations is in receipt of the RevDex.com’s inquiry regarding [redacted]’s recent Cancun vacation.[redacted] booked our 5 Golden Apple Square Deal – [redacted] hotel package.  Our square deal
information as shown on our website is as...

follows:Square Deals - Our best vacation values   Exclusive to Apple Vacations,
Square Deals offer our best vacation package value with the lowest prices
you'll find for the promised hotel Apple rating. Here's how they work - you
choose the destination, departure date, and the hotel rating. We'll inform you
of your hotel just prior to departure and in return for being flexible, you'll
save hundreds! Square Deals are typically All-Inclusive resorts (unless otherwise
indicated). All-Inclusive resorts include all meals, drinks, activities and
entertainment, and in most instances, non-motorized watersports.
"All-Inclusive" will be specified along with the hotel's numerical
Apple rating (generally 4-6 Apple) in the Square Deal name. Golden Apple Square Deals  By choosing a Golden Apple Square Deal, you
know you'll be receiving a luxurious vacation package for an incredible value.
Golden Apple Square Deals feature hotels selected as Apple Vacationers'
favorites, based on feedback from our Vacation Satisfaction Questionnaires. No matter when you plan to travel, there may be a Square Deal available. If
you're looking for exceptional value and have the flexibility to wait until
departure to be informed of your hotel, a Square Deal may be the right choice.[redacted] was assigned the Iberostar Paraiso del mar
Resort.  Since Square Deal hotels are
offered at a special rate if the clients do not like the hotel assigned and
wish to change they must pay for any additional hotel cost for the new hotel.[redacted] mentions his upsetment with the dining
arrangements at the Iberostar Paraiso del Mar Resort.  The resort has 7 restaurants:[redacted] - An a la carte Brazilian
restaurant, elegant dress and reservations are required, men have to wear
slacks.[redacted] - An a la carte Japanese
restaurant, elegant dress and reservations are required. This is a
non-smoking restaurant. Men are requires to wear collar shirts and dress
slacks, proper foot wear[redacted] - An a la carte Mediterranean
restaurant serving mainly fish and seafood specialties. Reservations and
dress code required.[redacted] - An a la carte Mexican
restaurant, elegant dress and reservations are required. Men are required to
wear collar shirts and dress slacks and proper footwear.[redacted] - Lunch buffet featuring
Mexican appetizers and a la carte steakhouse restaurant for dinner.
Reservations required for dinner. Formal/elegant dress code.[redacted] - An International buffet
restaurant with gourmet show cooking. Open for breakfast, lunch, dinner, and
late night snacks. Casual/formal dress code.[redacted] - Open air a la carte
restaurant serving grill and steak specialties. Men are requires to wear
collar shirts and dress slacks and proper foot wear.[redacted] also expressed his disappointment with the lack of
service for an optional tour he purchased from someone at the beach.  As this was not purchased from an employee of
Apple Vacations we have no control over the lack of service.[redacted] did contact Apple Vacations upon his return and we
did reply to him advising him regarding how the square deal program works and
offered him $75.00 per person vacation certificates as a gesture of good will.Apple Vacations appreciates your consideration in this
matter.Sincerely yours,Apple VacationsBetsy B[redacted]Manager, Customer Care Department

August 14, 2015Dear [redacted],Apple Vacations is in receipt of the Revdex.com’s communication regarding the travel plans for [redacted] and [redacted].They booked their vacation with Apple Vacations on July 25, 2015 for a 7 nights’ Philadelphia to Punta Cana package, departing September...

19, 2015 return September 26, 2015, staying at the [redacted] Resort in a Deluxe Tropical View Room.They also purchased the [redacted] Trip Protection which in addition to covering if they need to cancel before departure it also covers the Best Price Guarantee:2) APPLE VACATIONS' BEST PRICE GUARANTEE - You can claim the savings prior to departure if Apple Vacations advertises a discount on the exact same vacation that you have booked and all components are still available-same date, duration of stay, hotel, room category and flight (same scheduled airfare class, or any charter airfare class). This does not apply to Air Only, Fly/Drive, Square Deals, special packages, booking date-restricted sales and hotels with a "closed" booking status. Many added values offered by hotels are booking date-restricted and are not covered by the Best Price Guarantee.On August 06, 2015 [redacted] contacted Apple Vacations inquiring about obtaining the Best Price Guarantee since she received an email directly from [redacted] advertising her exact trip.Unfortunately this is not covered under the Best Price Guarantee for several reasons. One reason is that this offer was made by [redacted] and not advertised by Apple Vacations. Travel must be booked with [redacted].Another reason is that the [redacted] special is date restricted. For the [redacted] special the stipulations are:[redacted] PUNTA CANA bookings is valid for bookings made between 08/04/2015 and 08/13/2015 for travel beginning on or after 08/04/2015 and through the night of 08/15/2015 or for travel beginning on or after 08/27/2015 and through the night of 10/31/2015.[redacted] and [redacted] booked their vacation with Apple Vacations on July 25, 2015.For these reasons Apple Vacations could not honor the Best Price Guarantee.We appreciate your consideration in this situation.Sincerely yours, Apple Vacations Betsy B.Manager, Customer Care Department 8/14/2015

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: Revdex.com of Metro Washington DC<[email protected]>Date: Thu, Oct 19, 2017 at 1:42 PMSubject: Fwd: Complaint ID #[redacted]To: [redacted] <[redacted]@myRevdex.com.org>Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Thu, Oct 19, 2017 at 1:31 PMSubject: Complaint ID #[redacted]To: [email protected] was unsure how to respond to the complaint on the website, but I would like to update information.  We still have not received our refund from Apple for our flights.  I received confirmation from [redacted] on September 2, 2017, indicating they processed the refunds on September 1, 2017, for our canceled flights; however, Apple still has not bothered to refund our credit card.  They have now had the funds in their possession for 49 days that we have been paying interest on the purchase.  The total of the refund for both of our tickets was $487.82.  We expect a prompt refund of the fees that were returned from [redacted].  Please see the emails from [redacted] that are attached for your reference.Thank you,[redacted]

March 16, 2017   Revdex.com Attn:  [redacted]
RE:      Booking [redacted]   [redacted]   Revdex.com ID [redacted]   Dear [redacted],   I apologize for the delay in reply but Apple Vacations was obtaining information from our Destination Management Company in Costa Rica.   Apple Vacations regrets the inconveniences that [redacted] and [redacted] encountered with the Self Drive Tour in Costa Rica.  We do not usually receive complaints like this regarding this tour.   We do understand how upsetting it must have been for [redacted] and [redacted] in having difficulties in locating the various hotels in a non-familiar country.  We do appreciate their feedback which we are sharing with our Destination Management Company for review and correct active so future clients do not have the same problems.   As we value [redacted] and [redacted] as loyal clients of Apple Vacations we are offering them vacation certificates in the amount of $150.00 per person and they will be mailed to them directly.   We appreciate your consideration of this situation.   Sincerely yours, Apple Vacations   Betsy B[redacted] Betsy B[redacted] Manager, Customer Care Department Apple Vacations 7 Campus Blvd. Newtown Square, PA.  19073 ###-###-#### (Phone)  ###-###-#### (Fax) [redacted]@applevac.com Tell us why here...

April 3, 2017   Revdex.com Attn:  [redacted]   RE:      Booking [redacted]   [redacted]   [redacted] & [redacted] & [redacted]   Revdex.com ID [redacted]   Dear [redacted],...

  Apple Vacations is in receipt of the Revdex.com’s complaint on behalf of [redacted] and her traveling companions were affected by a flight delay on their return from Cancun on January 14, 2017.  This delay was the result of an ice storm in the St. Louis area which resulted in [redacted] Airlines cancelling the St. Louis to Cancun flight, which was the same aircraft to be used for [redacted]’s return flight Cancun to St. Louis.   As a result of this cancelled [redacted] Airlines flight Apple Vacations “sub-serviced” this return flight to [redacted] in order to get our clients home from Cancun and back to St. Louis.  The flight would not have been given permission to depart Cancun for St. Louis if there were dangerous conditions in St. Louis.   Due to the fact that the [redacted] Airlines’ return flight was cancelled, [redacted] refunded that monies to Apple Vacations.  Apple Vacations used that money to pay for the [redacted] flight that [redacted] and her traveling companions availed of to get home to St. Louis.    Therefore Apple Vacations cannot refund them the requested monies.    Thank you for your consideration of this situation.   Sincerely yours, Apple Vacations   Betsy B[redacted] Betsy B[redacted] Manager, Customer Care Department Apple Vacations 7 Campus Blvd. Newtown Square, PA.  19073 ###-###-#### (Phone)  ###-###-#### (Fax) [redacted]@applevac.com   Tell us why here...

Apple Vacations regrets that [redacted] had an issue during her stay at the [redacted] with the loss of her [redacted]. If it was not possible to obtain a lock for her room safe Ms. [redacted] should have contacted the hotel front desk staff who would have assisted her in securing any valuables. Apple Vacations did follow up with the [redacted] regarding their investigation and as you will note in their reply below they could not carry out their investigation the night of the incident since Ms. [redacted] would not allow both hotel employees into her room.As mentioned below we have a Night Managers Report and the Security’s Supervisors Report both mention the same information that the lady went to the front desk after 11:30 aprox. to tell the night clerk the [redacted] was stolen not missing in her room that night. A few minutes later they (Night Mgr. and Security’s Sup.) went to the room to check if the [redacted] and anything else was missing in the room and the lady said only one could get in and she’d get in record with her camera the procedure. For that reason her room wasn’t checked the same night, the lost items procedure must be followed by the responsible staff members at the moment they get the information. We regret she mentioned this lost happened in the room or in the resort but we can’t approve any reimbursement.Sincerely,Milton H[redacted] Resident Manager [redacted]Apple Vacations cannot accept liability for client’s lost personal property that was not in our possession.We appreciate your consideration in this matter.Sincerely yours, Apple Vacations Betsy B[redacted] Betsy B[redacted] Manager, Customer Care Department Apple Vacations