Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Whirlpool did not offer to send a check and I just purchased these units so I don't want a mismatched setThis is a customer satisfaction issue that Colders needs to resolveThey can contact Whirlpool to get reimbursed if necessaryI want a like model replacement of both units Regards, Jenifer [redacted]
I am not accepting the reply from Colder's as this is the same thing they have been telling me since Oct 13, "we are ordering the part and will call you when it comes in"!I have waited long enoughI never receive communication from them, I have to call and am repeatedly told "the part should be here soon, we will check and call you back"
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is highly satisfactory to me Regards, [redacted] ***
This is in response to consumer complaint [redacted] ID# [redacted] Mr [redacted] has given us the opportunity to work with him to resolve the service issue that he is having with his furniture He is aware that we have been in contact with the manufacturer to assist us in getting his parts to us as soon as possible to complete his repair to his satisfaction Once parts are received we will be working with him to arrange for his furniture to come into our shop to repair and then make arrangements to have it delivered back to him once complete We will keep Mr [redacted] updated.This make be a second response, because I don't know if you received the first one.?
We have been in contact with Ms [redacted] in regards to her service issues We have a tech scheduled to go to her home at no charge as a time courtesy because she is out of manufacturer warranty to inspect her furniture to see what we need to resolve her complaints because the pictures she has sent us are not very clear She is scheduled with a tech for 6/27/
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me While it took some effort, we eventually were refunded the cost of the furniture as well as the delivery charges as we requested.We sincerely appreciate your assistance! Regards, [redacted] ***
Thank you for allowing me to respond to the concerns of Mr*** We strive very hard to address each issue quickly and fairly for all parties involved I was present the night Mr [redacted] was in the store, so I do have first hand knowledge of his situation Mr [redacted] entered the store and our sales person [redacted] asked if he could be of assistance He said he was looking for a dinning room set but wanted to look a bit first While in the store they did have some dialogue on what he might be looking for and what sales were being offered at this time Mr [redacted] continued to look a bit by himself without assistance from a sales person Shortly, Mr [redacted] approached [redacted] with a price tag and said he wanted to by this table set We price all of our sets with a small "T" stand that sits on top of each table and describes all the pieces that make up a set and the price They are not permanently attached to any one set When Mr [redacted] confirmed he wanted this set [redacted] proceded to the check out area and processed his order as he requested During this brief transaction there was an exchange of dialogue about the table he was looking at This particular table was on clearance and only the floor model was available After the order was completed [redacted] went to the the table that corresponed to the price tag he was given and realized that based on his conversation that it did not match Mr [redacted] was still in the store so we called him over to confirm which table he wanted He pointed to a marble table set that was valued at $and said a price of $was sitting on this table I explained that the tag he had given to [redacted] was for a small cherry top table and not a marble top table that he described He reciept matched the price tag he had given the salesperson I tried to explain that the tag he had would not have been on that table but he was adamant that it was I can not confirm whether it was or not, but I can confirm it was tagged properly as recently as hour prior because another sales person was sitting with her clients at the marble table previously Mr [redacted] claims this is advertising, but at no point while he was in the store did any sales person present or offer a marble top table for the $price he wanted it for I apologized and offered to sell him the set at a reduced price of $but he only wanted it for $ I then offered to refund his purchase in full and he desided he wanted to try a different option to get this table I did apologize for any misunderstanding but the tag he presented to us did not represent a marble table I will still offer the marble able at the $price I extended that night or process a full refund If I can answer any more questions please let me know Thank You [redacted] Store Manager Colder's Furniture
We have contacted Ms [redacted] and made arrangements to get her dryer door reversed Again we apologize that it has taken so long to take care of this and the opportunity to make things right
We apologize for the error in pricing on the refrigerator As number under the terms and conditions on the Colder's receipt indicates; "All orders, written or verbal instructions or agreements, are subject to management approval"Since this unadvertised refrigerator was a non stocked, non displayed item with a delivery date of approximately August, the order was not reviewed immediatelyHowever, after the order was reviewed, the pricing error was discoveredUnder the circumstance, Colder's offered to sell the refrigerator as their cost I recently, spoke with Ms [redacted] explained our procedure, acknowledged her inconvenience and apologized for the error During this discussion, Ms [redacted] mentioned that she was in the market for at least three other kitchen appliances and asked if Colder's would be willing to sell those at a discount as well I agreed, hoping this can resolve the matter in an amicable and reasonable mannerWe are currently working with Ms [redacted] and pricing out the other kitchen appliances to complete her kitchen remodel Even though there is no financial gain for Colder's, we look forward to doing everything we can, with in reason, to assit Ms [redacted] Sincerly, [redacted] Lewicki
Service Provider has reconsidered and will be taking care of this matter for the customer Customer has been informed of this and will be ordering a new air mattress for him
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I still maintain that while this matter is now settled, we were promised several phone calls over several days that were never received Eventually, as stated, the repair business did contact us, but not Colders That's what was so disappointing Regards, [redacted]
This is in response to consumer complaint # [redacted] Mrs [redacted] who is the owner of the range had service out on 3/24/and she stated that the range is working great We apologize for the inconvenience and are thankful for the opportunity to do business with Mrs [redacted] and happy that everything worked out well
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The repair person was out for the second time and still not fixedIn a timely matter is far past considering we received the washer 9-18-and still does not work 10-14-We asked for replacement immediately and were refusedWe bought it from Colders not electrolux why should we have to deal with anyone but Colders for a solutionAccording to Consumer Protection Colders is in breach of contract and should replace the washer regardless of store policyAlso heard Wisconsin has protection laws that Sellers must replace within days well we are well past that With all the new parts they are trying it now would be refurbished not newWe paid for NEW!! [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We have been in contact with Mr [redacted] and a service tech was out on 10/25/and repaired the open seam on the inside back pillow Mr [redacted] was pleased with the repair that we did at no charge as a one time courtesy We did discuss that if any other service issues should arise we would work with him to get them repaired as he is out of manufacture warranty and customer appreciated us taking the time to work with him
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Whirlpool did not offer to send a check and I just purchased these units so I don't want a mismatched setThis is a customer satisfaction issue that Colders needs to resolveThey can contact Whirlpool to get reimbursed if necessaryI want a like model replacement of both units Regards, Jenifer [redacted]
Business states new chairs are scheduled for delivery tomorrowIssue should be resolved
There is a credit card dispute in the works at the moment, so nothing can be refunded at this time until it is resolved
I am not accepting the reply from Colder's as this is the same thing they have been telling me since Oct 13, "we are ordering the part and will call you when it comes in"!I have waited long enoughI never receive communication from them, I have to call and am repeatedly told "the part should be here soon, we will check and call you back"
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is highly satisfactory to me Regards, [redacted] ***
This is in response to consumer complaint [redacted] ID# [redacted] Mr [redacted] has given us the opportunity to work with him to resolve the service issue that he is having with his furniture He is aware that we have been in contact with the manufacturer to assist us in getting his parts to us as soon as possible to complete his repair to his satisfaction Once parts are received we will be working with him to arrange for his furniture to come into our shop to repair and then make arrangements to have it delivered back to him once complete We will keep Mr [redacted] updated.This make be a second response, because I don't know if you received the first one.?
We have been in contact with Ms [redacted] in regards to her service issues We have a tech scheduled to go to her home at no charge as a time courtesy because she is out of manufacturer warranty to inspect her furniture to see what we need to resolve her complaints because the pictures she has sent us are not very clear She is scheduled with a tech for 6/27/
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me While it took some effort, we eventually were refunded the cost of the furniture as well as the delivery charges as we requested.We sincerely appreciate your assistance! Regards, [redacted] ***
We have contacted Mr [redacted] to let him know that we taking care of repairing his sofa and apologized for any inconvenience this may have caused
Thank you for allowing me to respond to the concerns of Mr*** We strive very hard to address each issue quickly and fairly for all parties involved I was present the night Mr [redacted] was in the store, so I do have first hand knowledge of his situation Mr [redacted] entered the store and our sales person [redacted] asked if he could be of assistance He said he was looking for a dinning room set but wanted to look a bit first While in the store they did have some dialogue on what he might be looking for and what sales were being offered at this time Mr [redacted] continued to look a bit by himself without assistance from a sales person Shortly, Mr [redacted] approached [redacted] with a price tag and said he wanted to by this table set We price all of our sets with a small "T" stand that sits on top of each table and describes all the pieces that make up a set and the price They are not permanently attached to any one set When Mr [redacted] confirmed he wanted this set [redacted] proceded to the check out area and processed his order as he requested During this brief transaction there was an exchange of dialogue about the table he was looking at This particular table was on clearance and only the floor model was available After the order was completed [redacted] went to the the table that corresponed to the price tag he was given and realized that based on his conversation that it did not match Mr [redacted] was still in the store so we called him over to confirm which table he wanted He pointed to a marble table set that was valued at $and said a price of $was sitting on this table I explained that the tag he had given to [redacted] was for a small cherry top table and not a marble top table that he described He reciept matched the price tag he had given the salesperson I tried to explain that the tag he had would not have been on that table but he was adamant that it was I can not confirm whether it was or not, but I can confirm it was tagged properly as recently as hour prior because another sales person was sitting with her clients at the marble table previously Mr [redacted] claims this is advertising, but at no point while he was in the store did any sales person present or offer a marble top table for the $price he wanted it for I apologized and offered to sell him the set at a reduced price of $but he only wanted it for $ I then offered to refund his purchase in full and he desided he wanted to try a different option to get this table I did apologize for any misunderstanding but the tag he presented to us did not represent a marble table I will still offer the marble able at the $price I extended that night or process a full refund If I can answer any more questions please let me know Thank You [redacted] Store Manager Colder's Furniture
We have contacted Ms [redacted] and made arrangements to get her dryer door reversed Again we apologize that it has taken so long to take care of this and the opportunity to make things right
We apologize for the error in pricing on the refrigerator As number under the terms and conditions on the Colder's receipt indicates; "All orders, written or verbal instructions or agreements, are subject to management approval"Since this unadvertised refrigerator was a non stocked, non displayed item with a delivery date of approximately August, the order was not reviewed immediatelyHowever, after the order was reviewed, the pricing error was discoveredUnder the circumstance, Colder's offered to sell the refrigerator as their cost I recently, spoke with Ms [redacted] explained our procedure, acknowledged her inconvenience and apologized for the error During this discussion, Ms [redacted] mentioned that she was in the market for at least three other kitchen appliances and asked if Colder's would be willing to sell those at a discount as well I agreed, hoping this can resolve the matter in an amicable and reasonable mannerWe are currently working with Ms [redacted] and pricing out the other kitchen appliances to complete her kitchen remodel Even though there is no financial gain for Colder's, we look forward to doing everything we can, with in reason, to assit Ms [redacted] Sincerly, [redacted] Lewicki
Service Provider has reconsidered and will be taking care of this matter for the customer Customer has been informed of this and will be ordering a new air mattress for him
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I still maintain that while this matter is now settled, we were promised several phone calls over several days that were never received Eventually, as stated, the repair business did contact us, but not Colders That's what was so disappointing Regards, [redacted]
This is in response to consumer complaint # [redacted] Mrs [redacted] who is the owner of the range had service out on 3/24/and she stated that the range is working great We apologize for the inconvenience and are thankful for the opportunity to do business with Mrs [redacted] and happy that everything worked out well
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The repair person was out for the second time and still not fixedIn a timely matter is far past considering we received the washer 9-18-and still does not work 10-14-We asked for replacement immediately and were refusedWe bought it from Colders not electrolux why should we have to deal with anyone but Colders for a solutionAccording to Consumer Protection Colders is in breach of contract and should replace the washer regardless of store policyAlso heard Wisconsin has protection laws that Sellers must replace within days well we are well past that With all the new parts they are trying it now would be refurbished not newWe paid for NEW!! [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Tell us why here The refund check for $is available for pickd up at the West Allis location Again, we apologize for any misunderstanding
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We have spoke with Mr [redacted] and we are working on getting a service tech to his home to address the issues he is having with his furniture
We have been in contact with Mr [redacted] and a service tech was out on 10/25/and repaired the open seam on the inside back pillow Mr [redacted] was pleased with the repair that we did at no charge as a one time courtesy We did discuss that if any other service issues should arise we would work with him to get them repaired as he is out of manufacture warranty and customer appreciated us taking the time to work with him