We have been working with Mr [redacted] on his mattress situation He came into the store stating that he received the wrong mattress and also that there is a bulge in the middle of the mattress We offered to send out service or he could fill out a claim on line with Serta to address the bulge in the mattress and that's when he said there was nothing wrong with the mattress and did not need service He is more concerned that he received the wrong mattress He indicated that he picked out a firmer one and the one he has is too soft We are currently addressing this with sales and manager and if the bedding number match, customer has the correct mattress and must keep
It is accepted with reservations Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Just talked to [redacted] at Colder’s and we have agreed on a solutionIt should be taken care of this week Friday, the 20thIf for some reason it doesn’t happens this Friday I will let you know
Hello; Thank you for allowing me to respond to the concerns of Mr [redacted] We strive very hard to make sure all of our customers are treated fairly and with the intention of keeping them as repeat customers going forward.Mr [redacted] did come in Friday night and spoke with a Sales Manager [redacted] about missing a table on his order [redacted] went over each itemized entry on his receipt and pointed out there was not an additional table listed and therefore he was not charged for any items that he did not receive Mr [redacted] did return again on Saturday evening and spoke with the Store Manager about the same issue Mr [redacted] did purchase several items including tables, lamps, desk chairs a recliner and a China Buffet He also had changed his mind on the recliner because his original receipt had a chair and ottoman group As you can see he had looked at several items His sales person [redacted] wrote up an order that included each item Mr [redacted] wanted and took payment for the order Everything was was picked up at the store on Friday 11/ When he came in we apologized if we missed an item on his order and offered to add it at a very attractive sale price The table in question was tagged at $and the sales manager offered to sell it at $ Mr [redacted] felt it should be free? All items on his order have a price associated with them no different than an receipt you would get from any store It is not uncommon for a customer to come back and want additional items they looked at but each one has a cost and are not just given out for free I can still make any additional pieces he would like available at a sale price, but Mr [redacted] did receive every item on his receipt that he was charged forMr [redacted] came into the store at different times and did not mention anything about a table and china being damaged I am unaware of what that might be Mr [redacted] did pick up the items in new condition but if there are any hidden issues he can certainly contact my service department and we will gladly have a service technician address them We would just need to set an appointment and have the work doneI am sorry that this has landed with your organization, but unfortunately if Mr [redacted] would like additional items that do not show up on his receipt he would need to pay for them If I can be of further assi***ce please let me know I can be reached at ###-###-#### or by email at [redacted] Thank You [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have been contacted by Colders, but no progress has been made They are not sure if they can fix the issues with their product and have no timetable when they are able to give me an answer It has been months and zero progress has been made on this issue Regards, [redacted]
This is in response to consumer [redacted] ID# [redacted] We have been in contact with Mrs [redacted] and she agreed to have us set up a service call for her dishwasher and we are also working on addressing the situation where she received a different year model than what she received We offered Mrs [redacted] an extended year warranty at no charge for the issue of the different year models and just awaiting her to look over the warranty and decide what she would like to do It is always our intent to make sure the customer is happy with the end result
We do apologize for the inconvenience It is always frustrating when a new purchase requires service As you know the warranty is through the manufacture and we work closely with the manufacture to see that all concerns are resolved in a timely manner The service provider was contacted to get update on parts for cus***er and instead of the cus***er waiting for weeks for the part, they were able to find it locally within a few days The cus***er was called when parts arrived and installed last week We are thankful for the opportunity to do business with Mr [redacted] and again, apologize for the inconvenience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The screenshot I supplied to the store was done the day before I went to the store, the same sale was still in progressIf the website had the wrong price posted then the store still needs to honor that price.It is that price the lead me to the storeWeather it's the wrong price posted or advertising the store needs to honor the price they posted on their website Regards, [redacted] ***
Thank you for the continued communication No, I have not heard anything from Colder's The only correspondence I have had has been through you.In regards to your second question, no, I am not satisfied with the company's efforts to resolve this matter Colder's knows they advertised the furniture for a lower price They know that was their website and their marketing, error or not, they have to honor their own pricingThank you, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Deborah [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, however I can not say I will be satisfied after the visitThat depends on what they plan to do to resolve this problem if anythingI will respond in further detail after the tech visit later this month Regards, [redacted] ***
Mr [redacted] did come into the store on 1/4/looking to purchase a loveseat He did have a screenshot of the desired loveseat from our website on his phone The piece was priced at $on his phone According to our system, the loveseat was currently on sale for $ Due to the price discrepancy, I attempted to verify the price on our website The website reflected the current price of $ I explained that to Mr [redacted] and also brought up the website in front of him to demonstrate that the loveseat was displaying at $Mr [redacted] also attempted to bring up the website again on his phone independently and found that the price reflected $It is possible that Mr [redacted] screenshot was from a time when the loveseat was in fact at a lower price or it is possible there was a previous error in pricing that was corrected prior to Mr [redacted] visit to our showroom In either case, Colder's will only honor our current promotional price as indicated by our website or in store price tag Feel free to contact me with any additional questions or concerns [redacted] ***Colder's sales manager###-###-####
This is in response to Mrs [redacted] complaint regarding replacing her chairs At the time service was out there she was under manufacturer's warranty and we have replaced the cores and casings for her She was complaining about the rest of the chair where the fabric was wearingThis is considered pilling and is not covered by the manufacturer or her extended warranty We would not be able to replace her chairs for her She has been informed of this by the store manager as well We would be willing to work with her to replace the material and install on her chairs, but unfortunately it would be at her cost
The refrigerator that Ms [redacted] purchased from our store was not a stock item and was unfortunately priced incorrectly in our system This was discovered in our internal review process The unit was priced far below the actual cost I informed Ms [redacted] that due to this error we could not deliver the item I offered to re-price the unit at a very competitive price Ms [redacted] was understandably upset and unwilling to pay anything additional for the refrigerator I have refunded her money in full and sent her copies of the refund as well as a copy of her receipt I also highlighted the portion of the receipt that stipulates our policy of management review for accuracy I would be happy to answer any additional questions that Ms [redacted] may have Dan H [redacted] ###-###-#### [redacted]
We have spoken with [redacted] to let her know that service needed to go through the manufacturer She was not informed of that at the time she set up service I did apologize for the mand explained to her that this particular manufacturer requires doing their own service on their product We are also in dispute with the credit card company at this time and the customer wanted to return her chair We informed her that until the dispute is resolved we would not be able to take it back at this time
We are currently working with Mr [redacted] to resolve getting his service issue addressed on his sofa He is aware that we are checking on parts to see if they are available or we will be sending out our tech to try to repair We are thankful for the opportunity to do business with Mr [redacted] and again apologize for the inconvenience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
We have been working with Mr [redacted] on his mattress situation He came into the store stating that he received the wrong mattress and also that there is a bulge in the middle of the mattress We offered to send out service or he could fill out a claim on line with Serta to address the bulge in the mattress and that's when he said there was nothing wrong with the mattress and did not need service He is more concerned that he received the wrong mattress He indicated that he picked out a firmer one and the one he has is too soft We are currently addressing this with sales and manager and if the bedding number match, customer has the correct mattress and must keep
It is accepted with reservations Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Customer stated that the resolution to his complaint is satisfactory
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Just talked to [redacted] at Colder’s and we have agreed on a solutionIt should be taken care of this week Friday, the 20thIf for some reason it doesn’t happens this Friday I will let you know
Hello; Thank you for allowing me to respond to the concerns of Mr [redacted] We strive very hard to make sure all of our customers are treated fairly and with the intention of keeping them as repeat customers going forward.Mr [redacted] did come in Friday night and spoke with a Sales Manager [redacted] about missing a table on his order [redacted] went over each itemized entry on his receipt and pointed out there was not an additional table listed and therefore he was not charged for any items that he did not receive Mr [redacted] did return again on Saturday evening and spoke with the Store Manager about the same issue Mr [redacted] did purchase several items including tables, lamps, desk chairs a recliner and a China Buffet He also had changed his mind on the recliner because his original receipt had a chair and ottoman group As you can see he had looked at several items His sales person [redacted] wrote up an order that included each item Mr [redacted] wanted and took payment for the order Everything was was picked up at the store on Friday 11/ When he came in we apologized if we missed an item on his order and offered to add it at a very attractive sale price The table in question was tagged at $and the sales manager offered to sell it at $ Mr [redacted] felt it should be free? All items on his order have a price associated with them no different than an receipt you would get from any store It is not uncommon for a customer to come back and want additional items they looked at but each one has a cost and are not just given out for free I can still make any additional pieces he would like available at a sale price, but Mr [redacted] did receive every item on his receipt that he was charged forMr [redacted] came into the store at different times and did not mention anything about a table and china being damaged I am unaware of what that might be Mr [redacted] did pick up the items in new condition but if there are any hidden issues he can certainly contact my service department and we will gladly have a service technician address them We would just need to set an appointment and have the work doneI am sorry that this has landed with your organization, but unfortunately if Mr [redacted] would like additional items that do not show up on his receipt he would need to pay for them If I can be of further assi***ce please let me know I can be reached at ###-###-#### or by email at [redacted] Thank You [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have been contacted by Colders, but no progress has been made They are not sure if they can fix the issues with their product and have no timetable when they are able to give me an answer It has been months and zero progress has been made on this issue Regards, [redacted]
This is in response to consumer [redacted] ID# [redacted] We have been in contact with Mrs [redacted] and she agreed to have us set up a service call for her dishwasher and we are also working on addressing the situation where she received a different year model than what she received We offered Mrs [redacted] an extended year warranty at no charge for the issue of the different year models and just awaiting her to look over the warranty and decide what she would like to do It is always our intent to make sure the customer is happy with the end result
We do apologize for the inconvenience It is always frustrating when a new purchase requires service As you know the warranty is through the manufacture and we work closely with the manufacture to see that all concerns are resolved in a timely manner The service provider was contacted to get update on parts for cus***er and instead of the cus***er waiting for weeks for the part, they were able to find it locally within a few days The cus***er was called when parts arrived and installed last week We are thankful for the opportunity to do business with Mr [redacted] and again, apologize for the inconvenience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The screenshot I supplied to the store was done the day before I went to the store, the same sale was still in progressIf the website had the wrong price posted then the store still needs to honor that price.It is that price the lead me to the storeWeather it's the wrong price posted or advertising the store needs to honor the price they posted on their website Regards, [redacted] ***
Thank you for the continued communication No, I have not heard anything from Colder's The only correspondence I have had has been through you.In regards to your second question, no, I am not satisfied with the company's efforts to resolve this matter Colder's knows they advertised the furniture for a lower price They know that was their website and their marketing, error or not, they have to honor their own pricingThank you, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Deborah [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, however I can not say I will be satisfied after the visitThat depends on what they plan to do to resolve this problem if anythingI will respond in further detail after the tech visit later this month Regards, [redacted] ***
The credit card dispute has been reopened and we can not refund any money at this time until it gets resolved
Mr [redacted] did come into the store on 1/4/looking to purchase a loveseat He did have a screenshot of the desired loveseat from our website on his phone The piece was priced at $on his phone According to our system, the loveseat was currently on sale for $ Due to the price discrepancy, I attempted to verify the price on our website The website reflected the current price of $ I explained that to Mr [redacted] and also brought up the website in front of him to demonstrate that the loveseat was displaying at $Mr [redacted] also attempted to bring up the website again on his phone independently and found that the price reflected $It is possible that Mr [redacted] screenshot was from a time when the loveseat was in fact at a lower price or it is possible there was a previous error in pricing that was corrected prior to Mr [redacted] visit to our showroom In either case, Colder's will only honor our current promotional price as indicated by our website or in store price tag Feel free to contact me with any additional questions or concerns [redacted] ***Colder's sales manager###-###-####
This is in response to Mrs [redacted] complaint regarding replacing her chairs At the time service was out there she was under manufacturer's warranty and we have replaced the cores and casings for her She was complaining about the rest of the chair where the fabric was wearingThis is considered pilling and is not covered by the manufacturer or her extended warranty We would not be able to replace her chairs for her She has been informed of this by the store manager as well We would be willing to work with her to replace the material and install on her chairs, but unfortunately it would be at her cost
The refrigerator that Ms [redacted] purchased from our store was not a stock item and was unfortunately priced incorrectly in our system This was discovered in our internal review process The unit was priced far below the actual cost I informed Ms [redacted] that due to this error we could not deliver the item I offered to re-price the unit at a very competitive price Ms [redacted] was understandably upset and unwilling to pay anything additional for the refrigerator I have refunded her money in full and sent her copies of the refund as well as a copy of her receipt I also highlighted the portion of the receipt that stipulates our policy of management review for accuracy I would be happy to answer any additional questions that Ms [redacted] may have Dan H [redacted] ###-###-#### [redacted]
We have spoken with [redacted] to let her know that service needed to go through the manufacturer She was not informed of that at the time she set up service I did apologize for the mand explained to her that this particular manufacturer requires doing their own service on their product We are also in dispute with the credit card company at this time and the customer wanted to return her chair We informed her that until the dispute is resolved we would not be able to take it back at this time
We are currently working with Mr [redacted] to resolve getting his service issue addressed on his sofa He is aware that we are checking on parts to see if they are available or we will be sending out our tech to try to repair We are thankful for the opportunity to do business with Mr [redacted] and again apologize for the inconvenience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***