Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Tuesday, June 23, 8:AM To: drteam Subject: RE: Complaint Id # *** I am waiting for Carlton from David Weekley Austin to have Carlos come out and remove the bricks from the wall and inspect the support beam and/or metal flashing for defects that caused the wall to separateThis is the agreement we had with Bryan ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me From: *** *** *** Sent: Monday, February 23, 8:AM To: drteam Subject: Complaint # *** Complaint # *** was resolved on February 16, 2015. David Weekly’s representatives met with me, reviewed the problem, and agreed to pay for and replace the hardwood floors sometime in late March or early April. I appreciate David Weekly’s effort to resolve the problem and Revdex.com’s facilitating the process. Thank you, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent:Wednesday, January 14, 5:PMTo:drteamSubject:Complaint # *** Please be advised that I met with David Weekley representatives on 1/14/at 12:pmTheir representatives concluded that the cupping of the hardwood floors was not their problem and were going to notify their corporate attorney as suchI suggested that since David Weekley, *** *** ***, and *** *** all claim the issue was not their problem that they might want to meet and consider sharing the cost of replacing the floorThey noted that the corporate attorney from Houston was handling the complaint, and they did not know the future directionWhile I appreciate the representatives coming to my home and looking around for at least the second time I still have no resolution at this time. Please acknowledge the receipt of this email. Thank you, *** ** ***Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[You are mistakenWe have been playing phone tag for several daysI left vmail for Bryan stating that I wanted to ensure the engineer was truly an un-biased 3rd partyI am continuing to try and get a hold of BryanI'm going to give him specific times of day to call me this weekLet me be clear, I will accept closing this complaint when the defect in my home is repairedAgain, this is based on the standards in the PWC warranty for Negative Impact, and/or Structural
Regards,
Bryan has offered to send an engineer to your home and you rejected it. If this is incorrect, please call Bryan directly at (512) 821-***. Posting on the Revdex.com page will not help resolve this problem if you will not communicate with our local representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[I left voice mail for Bryan ***Waiting to hear back from himAgain, my intent is to have the issue fixed according to the standards for which construction defects are determined in the PWC Warranty booklet:materially affects the structural integrity of the HOME or COMMON ELEMENTS; or • has an obvious and material negative impact on the appearance of the HOME or COMMON ELEMENTS;]
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I accept the response and would like to close this complaint because the matter has been resolved. Thank you [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
We'd be servicing DW homes for years, in March/ April/ May, we'd been doing weekly service (mowing/ Fert) and when the rep changed, they quit paying on certain properties so after a couple of months I had to pause service for non payment. Fast forward to not getting any movement and being ignored, I filed with Revdex.com. THEN I got movement, they told me it would be paid and please remove the complaint. I did, they never paid. Out of 18 invoices, they paid 1 so far so I am putting this complaint again. There were never issues, no complaints on service from them, they just stopped paying. I've been corresponding with them and they copy several DW people but nothing is getting done. It's nearly Sept and we want to be paid for services rendered. After the first Revdex.com complaint removal they just threw a bunch of paperwork at me that wasn't required at the time service was set up way back. I will not reinvent the wheel, I've already sent invoices more than once, I should add on my TIME for what's been wasted calling and emailing and LATE FEES for months and months of late payments. PAYMENT on 17 outstanding landscape maintenance invoices totally $1241.55.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and have determined that this proposed action would not resolve my complaint.
The property was purchased in March 2007 which it still have two years of Structural Warranty. Sept 2015 in the report is the date issue was reported to David Weekley Homes.Please assign a representative to look into this Out of level Ridge Line as soon as possible.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before...
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I await the local office to contact me so that we can resolve the situation.Thanks [redacted]
This matter has been referred to our local Project Manager, who reports that efforts have been made to contact the customer and address outstanding issues.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The ball was dropped on A/R as reps moved on. I was contacted early this morning and it will be taken care of. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[The builder warranty is focused on "construction defects". The DWH rep. didn't do a thorough inspection for structural or other factors that would determine a construction defect. He was only here for a few mins and looked at the exterior wall from a distance while in the front yard. He also assumed that the movement in the adjacent bedroom was only a single loose nail in the floor. Again, he did not follow up with a warranty booklet as promised, so I don't feel like the issue was handled properly or to completion. I think it will take a real inspector to determine why the room shakes, floor makes noise, and exterior wall has become separated. The warranty booklet lists factors that determine if the issue/issues are due to a construction defect. They are: Structural integrity, Obvious material negative impact, Safety, and function. PWC has sent you a letter asking you to handle the issue.]
Regards,
[redacted]
[redacted] has met with the customer. The customer is once again encouraged to communicate with our local manager. He has the capacity to address the issues.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Tuesday, June 23, 8:AM To: drteam Subject: RE: Complaint Id # *** I am waiting for Carlton from David Weekley Austin to have Carlos come out and remove the bricks from the wall and inspect the support beam and/or metal flashing for defects that caused the wall to separateThis is the agreement we had with Bryan ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me From: *** *** *** Sent: Monday, February 23, 8:AM To: drteam Subject: Complaint # *** Complaint # *** was resolved on February 16, 2015. David Weekly’s representatives met with me, reviewed the problem, and agreed to pay for and replace the hardwood floors sometime in late March or early April. I appreciate David Weekly’s effort to resolve the problem and Revdex.com’s facilitating the process. Thank you, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent:Wednesday, January 14, 5:PMTo:drteamSubject:Complaint # *** Please be advised that I met with David Weekley representatives on 1/14/at 12:pmTheir representatives concluded that the cupping of the hardwood floors was not their problem and were going to notify their corporate attorney as suchI suggested that since David Weekley, *** *** ***, and *** *** all claim the issue was not their problem that they might want to meet and consider sharing the cost of replacing the floorThey noted that the corporate attorney from Houston was handling the complaint, and they did not know the future directionWhile I appreciate the representatives coming to my home and looking around for at least the second time I still have no resolution at this time. Please acknowledge the receipt of this email. Thank you, *** ** ***Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[You are mistakenWe have been playing phone tag for several daysI left vmail for Bryan stating that I wanted to ensure the engineer was truly an un-biased 3rd partyI am continuing to try and get a hold of BryanI'm going to give him specific times of day to call me this weekLet me be clear, I will accept closing this complaint when the defect in my home is repairedAgain, this is based on the standards in the PWC warranty for Negative Impact, and/or Structural
Regards,
Bryan has offered to send an engineer to your home and you rejected it. If this is incorrect, please call Bryan directly at (512) 821-***. Posting on the Revdex.com page will not help resolve this problem if you will not communicate with our local representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[I left voice mail for Bryan ***Waiting to hear back from himAgain, my intent is to have the issue fixed according to the standards for which construction defects are determined in the PWC Warranty booklet:materially affects the structural integrity of the HOME or COMMON ELEMENTS; or • has an obvious and material negative impact on the appearance of the HOME or COMMON ELEMENTS;]
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I accept the response and would like to close this complaint because the matter has been resolved. Thank you [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
We'd be servicing DW homes for years, in March/ April/ May, we'd been doing weekly service (mowing/ Fert) and when the rep changed, they quit paying on certain properties so after a couple of months I had to pause service for non payment. Fast forward to not getting any movement and being ignored, I filed with Revdex.com. THEN I got movement, they told me it would be paid and please remove the complaint. I did, they never paid. Out of 18 invoices, they paid 1 so far so I am putting this complaint again. There were never issues, no complaints on service from them, they just stopped paying. I've been corresponding with them and they copy several DW people but nothing is getting done. It's nearly Sept and we want to be paid for services rendered. After the first Revdex.com complaint removal they just threw a bunch of paperwork at me that wasn't required at the time service was set up way back. I will not reinvent the wheel, I've already sent invoices more than once, I should add on my TIME for what's been wasted calling and emailing and LATE FEES for months and months of late payments. PAYMENT on 17 outstanding landscape maintenance invoices totally $1241.55.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and have determined that this proposed action would not resolve my complaint.
The property was purchased in March 2007 which it still have two years of Structural Warranty. Sept 2015 in the report is the date issue was reported to David Weekley Homes.Please assign a representative to look into this Out of level Ridge Line as soon as possible.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before...
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I await the local office to contact me so that we can resolve the situation.Thanks [redacted]
This matter has been referred to our local Project Manager, who reports that efforts have been made to contact the customer and address outstanding issues.
This claim must be resolved by communicating with our local manager, Pat [redacted].
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The ball was dropped on A/R as reps moved on. I was contacted early this morning and it will be taken care of. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[The builder warranty is focused on "construction defects". The DWH rep. didn't do a thorough inspection for structural or other factors that would determine a construction defect. He was only here for a few mins and looked at the exterior wall from a distance while in the front yard. He also assumed that the movement in the adjacent bedroom was only a single loose nail in the floor. Again, he did not follow up with a warranty booklet as promised, so I don't feel like the issue was handled properly or to completion. I think it will take a real inspector to determine why the room shakes, floor makes noise, and exterior wall has become separated. The warranty booklet lists factors that determine if the issue/issues are due to a construction defect. They are: Structural integrity, Obvious material negative impact, Safety, and function. PWC has sent you a letter asking you to handle the issue.]
Regards,
[redacted]
We received confirmation from Mr. [redacted] for an onsite meeting scheduled for
this Wednesday the 14th at 12:30 PM
This infers that we responded.
Please file your claim with PWC, the awarranty company, as directed. This is the agreed contractual method for resolving your dispute.
This has been referred to local management to handle.
[redacted] has met with the customer. The customer is once again encouraged to communicate with our local manager. He has the capacity to address the issues.
Mr. [redacted] will respond. We will not handle this dispute form Houston.