We were quite pleased with the professionalism and expertise shown by Mike Brown plus his courteousnessHe kept us Informed throughout on all aspects of his service so we new exactly the cause of the problem and what had to be done to remedy the situation We would definitely call him again if any problems arise
Very prompt and professionalAll of the employees were very polite and answered all of our questions Our heater needed to be replaced and we decided to add air conditioning to our homeDavid & Nick explained all of my optionsWe made a decision to proceed the next dayThey arrived right on time, were careful with walls, floor and furniture, and cleaned up when they were doneThey were extremely friendly and explained everything that they were doingI would highly recommend this company to anyone in need of air conditioning
Technicians are greatOffice response and billing needs to get betterCharged me incorrectlyGet more office people and train them! I have been with them for almost yearsGet some office people!
Senior Technician Jeff LeMoine conducted his inspection in a most exemplary fashion He was punctual, courteous, extremely knowledgeable, fast working and precise, going out of his way to explain his actions in professional, but understandable terms, answering all our questions and giving us a greater understanding of how our heating & AC systems work We were truly impressed
Complaint: I am rejecting this response because: The name on the invoice is [redacted] and the address of the service is [redacted] StAtascadero, CaMy contact phone number is ###-###-#### Regards, [redacted] ***
Very professional presentationExplained the system thoroughly; installation cost and all aspects of the companyVery courteous did not rush during presentation
Dan Dworked in a very professional mannerWe were pleased with the installation and the fact they cleaned up after they were doneThey took the time to explain and answer any questions we hadWe would highly recommend them to anyone needing heating and A/C work
Mr***, I was forwarded your complaint about the service you received from our companyThis complaint was sent to me by the Revdex.com, but it did not tell me what I can do to help resolve this matter for youAttached you will see the photos taken of the cracks in your heat exchanger, so you have them for your recordsPlease feel free to email or contact me when you can, as it does not appear that you moved forward with any of the recommendations that were made and that you were going to use your home warranty company to fix the problems that were found with your unit If you would like, I would be willing to send one of our supervisors out to your home to review the findings again, or to meet with another company at your home to help verify the findings, if it is an issue of trustPlease let me know what I can do to help you in this matter, so we can take the proper steps in resolving this matterAlso, please understand it is not easy for our technician to bring these finding up to a customer, and that the easier thing to do would to not to look for them at all and walk away, but our company prides itself on providing great service while ensuring the safety of the people who live in or visit you homeWe can always make recommendations on the next step for correction, but it is up to you to move forward with those recommendations Please contact me to discuss further
We want to work with this customer and find out more details about his experience with our company, but we have been unable to contact him to this pointVoice mail message has been leftPlease have him call our Operations Manager [redacted] when he has time, so we can resolve this matter
Mike was very friendly and professional he did a great job and made us feel very comfortable throughout the entire project I would absolutely recommend one hour heating and ac to everyoneThanks guys for a great job
Mike was awesome! Very knowledgeable and quick and took the time to answer all the questions my husband and I had about our old unit and new unit Installed our new furnace and cleaned the ducts in just a few hours Thank you!!!
Jeff came by to do the one-year maintenance on our AC/heating unitHe was on time, explained everything very clearly and was extremely professionalHe couldn't be happier and now we are Club Members too!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11537088, and find that this resolution is satisfactory to me
Regards,
J*** ***
Re William G and Kaycie R
Once I decided to have the security alarm system installed, William Gand Kaycie Rworked in tandem to insure the installation occurred smoothly and in a timely fashion I have had one occasion since the installation to have a "tune up." It was again performed well and in a timely fashion by installer William Gand dispatcher Kaycie R
We were quite pleased with the professionalism and expertise shown by Mike Brown plus his courteousnessHe kept us Informed throughout on all aspects of his service so we new exactly the cause of the problem and what had to be done to remedy the situation We would definitely call him again if any problems arise
Great service So easy to get dog food delivered
Very prompt and professionalAll of the employees were very polite and answered all of our questions Our heater needed to be replaced and we decided to add air conditioning to our homeDavid & Nick explained all of my optionsWe made a decision to proceed the next dayThey arrived right on time, were careful with walls, floor and furniture, and cleaned up when they were doneThey were extremely friendly and explained everything that they were doingI would highly recommend this company to anyone in need of air conditioning
Technicians are greatOffice response and billing needs to get betterCharged me incorrectlyGet more office people and train them! I have been with them for almost yearsGet some office people!
Senior Technician Jeff LeMoine conducted his inspection in a most exemplary fashion He was punctual, courteous, extremely knowledgeable, fast working and precise, going out of his way to explain his actions in professional, but understandable terms, answering all our questions and giving us a greater understanding of how our heating & AC systems work We were truly impressed
Very nice company to do business with Responsive and helpful
Great service - will ask for Jeff/Brett again
Complaint: I am rejecting this response because: The name on the invoice is [redacted] and the address of the service is [redacted] StAtascadero, CaMy contact phone number is ###-###-#### Regards, [redacted] ***
Very professional presentationExplained the system thoroughly; installation cost and all aspects of the companyVery courteous did not rush during presentation
Dan Dworked in a very professional mannerWe were pleased with the installation and the fact they cleaned up after they were doneThey took the time to explain and answer any questions we hadWe would highly recommend them to anyone needing heating and A/C work
Mr***, I was forwarded your complaint about the service you received from our companyThis complaint was sent to me by the Revdex.com, but it did not tell me what I can do to help resolve this matter for youAttached you will see the photos taken of the cracks in your heat exchanger, so you have them for your recordsPlease feel free to email or contact me when you can, as it does not appear that you moved forward with any of the recommendations that were made and that you were going to use your home warranty company to fix the problems that were found with your unit If you would like, I would be willing to send one of our supervisors out to your home to review the findings again, or to meet with another company at your home to help verify the findings, if it is an issue of trustPlease let me know what I can do to help you in this matter, so we can take the proper steps in resolving this matterAlso, please understand it is not easy for our technician to bring these finding up to a customer, and that the easier thing to do would to not to look for them at all and walk away, but our company prides itself on providing great service while ensuring the safety of the people who live in or visit you homeWe can always make recommendations on the next step for correction, but it is up to you to move forward with those recommendations Please contact me to discuss further
We want to work with this customer and find out more details about his experience with our company, but we have been unable to contact him to this pointVoice mail message has been leftPlease have him call our Operations Manager [redacted] when he has time, so we can resolve this matter
Mike was very friendly and professional he did a great job and made us feel very comfortable throughout the entire project I would absolutely recommend one hour heating and ac to everyoneThanks guys for a great job
Mike was awesome! Very knowledgeable and quick and took the time to answer all the questions my husband and I had about our old unit and new unit Installed our new furnace and cleaned the ducts in just a few hours Thank you!!!
Jeff came by to do the one-year maintenance on our AC/heating unitHe was on time, explained everything very clearly and was extremely professionalHe couldn't be happier and now we are Club Members too!
Matt R
Great guy welcome any time!!!
Handsome too
Matt RWas great! Answered all questions, was thorough, and very knowledgable
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11537088, and find that this resolution is satisfactory to me
Regards,
J*** ***
Thank you John Weddle (I hope I have the name right)I called One Hour for a regular maintenance visitWe got that and more from MrWeddle
Re William G and Kaycie R
Once I decided to have the security alarm system installed, William Gand Kaycie Rworked in tandem to insure the installation occurred smoothly and in a timely fashion I have had one occasion since the installation to have a "tune up." It was again performed well and in a timely fashion by installer William Gand dispatcher Kaycie R