I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. *** *** recorded four tolls via license plate during your rentalThese tolls are reported to ATS electronically and do not contain images as they are
not considered violationsThis portion of the *** Expressway no longer accepts cash payments and has switched to entirely electronic tolling. We understand that you may have been unaware that you had accessed a portion of the toll road that could not be paid in cash due to a lack of booths and have applied a courtesy refund of the admin fees in the amount of $75. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. *** *** recorded two tolls via license plate during your rental, which were reported to ATS electronicallyThis portion of the *** Expressway no
longer accepts cash payments and has switched to entirely electronic tollingFor more information regarding electronic tolling, please visit ***://***.***.***/***-***/***.*** We understand that you may have been unaware that you had accessed a portion of the toll road that could not be paid in cash due to a lack of booths and have applied a courtesy refund of the admin fees in the amount of $30. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services
Dear Customer, Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer service. We do see that you have contacted our customer service department regarding this payment and advised to send in proof of paymentATS received a faxed
image of a single line item with no additional information necessary to verify the payment. On 2/11/you provided a confirmation number that does not match any ATS records and were informed that the complete confirmation page would be required for further research. This violation was sent to collections on 2/23/15, resulting in the additional feeAs of this date, ATS has not received sufficient proof of payment and the $balance remains outstanding. Best Regards,American Traffic Solutions
Dear *** ***, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize for any miscommunication regarding the All-Inclusive Tolling serviceAs a courtesy we have refunded $in processing fees, bringing
your charge down to $ Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services
Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize if you were not informed of the PlatePass service at the time of your rentalAs a courtesy, we have reduced the charges on your account to $11.49, which reflects pricing for day usage of the Plate Pass service. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards,ATS Processing Services here
Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We have reviewed your inquiry and see that documentation was previously provided to our research team in regards to your case. A discrepancy was
found with these charges, which you are not liable for and an email was sent to you on 12/03/2014. The website provided in the email,***.***.***, allows you to view the status of the case by clicking on the notice number hyperlink Your refund was processed on 12/04/2014, in the amount of $and may take up to business days to appear on your account. We do apologize for any inconvenience this may have caused and hope that the information provided helps to close and resolve this matter. Best Regards, ATS Processing Services
Dear Customer, Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer service. The charges you received are for tolls from *** *** *** on the date of 12/29/2014, with times of 10:43am and 6:48pm Notification of the
violations were received electronically from *** *** *** which is why an image was not available After reaching out to them, they have provided us with images of the vehicle cited These are attached for your review The violation numbers are *** and *** Each toll has an administrative fee of $15.00, with the tolls being $each If you need any further information *** *** *** Customer Service number is ###-###-#### or you may contact the ATS Customer Service number at ###-###-####. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards
Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. Your account has been researched and a discrepancy was found between the type of vehicle on your rental and what was reported to us by the toll authority
We have determined that you are not responsible for these tolls and have removed all charges. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry...
to our refund department to remove the complete balance for the amount of $21.88. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department...
to remove the complete balance for the amount of $72.50.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved.Thank you,[redacted]® Customer Service
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize for any issues you had with the navigation system. This toll violation was transferred into your name and you may receive an invoice from The...
Toll Roads. Please disregard this invoice as we have paid it on your behalf. As a courtesy we have also refunded the $30 admin proces[redacted] fee. You should see the credit reflected within 3 business days. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I don't really understand what the company (PlatePass) wants when they say, in their response to you which you sent me, "please provide documentation showing the funds were released by your bank account." So I just got off the phone with your office asking that question, and I was told to forward the following documentation to [redacted] ([redacted]):1. a copy of the [redacted] statement which showed the original charge of $60.10, which [redacted] then temporarily credited me for while they investigated my complaint.2. a copy of the letter I received from [redacted] (part of [redacted], I think) where they told me that their investigation showed that I owed the $60.10, according to PlatePass.3. A copy of the [redacted] statement where I was once again charged the $60.10.I plan to scan the above mentioned documentation into my computer, and email it to [redacted] today. Please note that I have already sent this information to PlatePass about a month or so ago.Regards,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I noticed that the Revdex.com website has closed my case because the business told the Revdex.com I’d be getting a credit to my account within 5 working days. It’s been 5 working days since they wrote that email to you, and as yet I see no credit to my [redacted] account. This has been going on since August. They have had my money for 5 months, and have told me for about 2 months that I’d be getting a credit, and they never follow through. Do I now have to take this to Small Claims Court? Would you please follow up with the business to find out why I haven’t gotten a credit yet to my [redacted] account, and let me know what they say? I’d appreciate a response from you as to what you will be doing, if anything.Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This facility was not offered to me when I booked the rental or when I picked up the car at the airport. I am wiling to pay for the one day platecharge for the day I used the toll. Rest of the days it was parked in [redacted] and there was no need to pay for toll. Please advise the platecharge for one day plus the toll.
Regards,
[redacted]
Dear [redacted], Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize for any miscommunication regarding the All-Inclusive Tolling service. As a courtesy we have the adjusted $15 processing from the...
balance due. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services
Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. Our policy is to charge a $15 administrative fee for electronic tolls that are accessed if a rental is not opted in to Platepass coverage. Our...
company was unaware of the toll both closure in your rental area. As you were unable to pay these tolls with cash due to the closure, we are issuing a refund of the admin fees totaling $60 Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. *** *** recorded four tolls via license plate during your rentalThese tolls are reported to ATS electronically and do not contain images as they are
not considered violationsThis portion of the *** Expressway no longer accepts cash payments and has switched to entirely electronic tolling. We understand that you may have been unaware that you had accessed a portion of the toll road that could not be paid in cash due to a lack of booths and have applied a courtesy refund of the admin fees in the amount of $75. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. *** *** recorded two tolls via license plate during your rental, which were reported to ATS electronicallyThis portion of the *** Expressway no
longer accepts cash payments and has switched to entirely electronic tollingFor more information regarding electronic tolling, please visit ***://***.***.***/***-***/***.*** We understand that you may have been unaware that you had accessed a portion of the toll road that could not be paid in cash due to a lack of booths and have applied a courtesy refund of the admin fees in the amount of $30. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services
Dear Customer, Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer service. We do see that you have contacted our customer service department regarding this payment and advised to send in proof of paymentATS received a faxed
image of a single line item with no additional information necessary to verify the payment. On 2/11/you provided a confirmation number that does not match any ATS records and were informed that the complete confirmation page would be required for further research. This violation was sent to collections on 2/23/15, resulting in the additional feeAs of this date, ATS has not received sufficient proof of payment and the $balance remains outstanding. Best Regards,American Traffic Solutions
Dear *** ***, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize for any miscommunication regarding the All-Inclusive Tolling serviceAs a courtesy we have refunded $in processing fees, bringing
your charge down to $ Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services
Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize if you were not informed of the PlatePass service at the time of your rentalAs a courtesy, we have reduced the charges on your account to $11.49, which reflects pricing for day usage of the Plate Pass service. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards,ATS Processing Services here
Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We have reviewed your inquiry and see that documentation was previously provided to our research team in regards to your case. A discrepancy was
found with these charges, which you are not liable for and an email was sent to you on 12/03/2014. The website provided in the email,***.***.***, allows you to view the status of the case by clicking on the notice number hyperlink Your refund was processed on 12/04/2014, in the amount of $and may take up to business days to appear on your account. We do apologize for any inconvenience this may have caused and hope that the information provided helps to close and resolve this matter. Best Regards, ATS Processing Services
Dear Customer, Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer service. The charges you received are for tolls from *** *** *** on the date of 12/29/2014, with times of 10:43am and 6:48pm Notification of the
violations were received electronically from *** *** *** which is why an image was not available After reaching out to them, they have provided us with images of the vehicle cited These are attached for your review The violation numbers are *** and *** Each toll has an administrative fee of $15.00, with the tolls being $each If you need any further information *** *** *** Customer Service number is ###-###-#### or you may contact the ATS Customer Service number at ###-###-####. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards
Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. Your account has been researched and a discrepancy was found between the type of vehicle on your rental and what was reported to us by the toll authority
We have determined that you are not responsible for these tolls and have removed all charges. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry...
to our refund department to remove the complete balance for the amount of $21.88. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department...
to remove the complete balance for the amount of $72.50.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved.Thank you,[redacted]® Customer Service
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize for any issues you had with the navigation system. This toll violation was transferred into your name and you may receive an invoice from The...
Toll Roads. Please disregard this invoice as we have paid it on your behalf. As a courtesy we have also refunded the $30 admin proces[redacted] fee. You should see the credit reflected within 3 business days. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I don't really understand what the company (PlatePass) wants when they say, in their response to you which you sent me, "please provide documentation showing the funds were released by your bank account." So I just got off the phone with your office asking that question, and I was told to forward the following documentation to [redacted] ([redacted]):1. a copy of the [redacted] statement which showed the original charge of $60.10, which [redacted] then temporarily credited me for while they investigated my complaint.2. a copy of the letter I received from [redacted] (part of [redacted], I think) where they told me that their investigation showed that I owed the $60.10, according to PlatePass.3. A copy of the [redacted] statement where I was once again charged the $60.10.I plan to scan the above mentioned documentation into my computer, and email it to [redacted] today. Please note that I have already sent this information to PlatePass about a month or so ago.Regards,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I noticed that the Revdex.com website has closed my case because the business told the Revdex.com I’d be getting a credit to my account within 5 working days. It’s been 5 working days since they wrote that email to you, and as yet I see no credit to my [redacted] account. This has been going on since August. They have had my money for 5 months, and have told me for about 2 months that I’d be getting a credit, and they never follow through. Do I now have to take this to Small Claims Court? Would you please follow up with the business to find out why I haven’t gotten a credit yet to my [redacted] account, and let me know what they say? I’d appreciate a response from you as to what you will be doing, if anything.Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This facility was not offered to me when I booked the rental or when I picked up the car at the airport. I am wiling to pay for the one day platecharge for the day I used the toll. Rest of the days it was parked in [redacted] and there was no need to pay for toll. Please advise the platecharge for one day plus the toll.
Regards,
[redacted]
Dear [redacted], Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize for any miscommunication regarding the All-Inclusive Tolling service. As a courtesy we have the adjusted $15 processing from the...
balance due. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services
Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. Our policy is to charge a $15 administrative fee for electronic tolls that are accessed if a rental is not opted in to Platepass coverage. Our...
company was unaware of the toll both closure in your rental area. As you were unable to pay these tolls with cash due to the closure, we are issuing a refund of the admin fees totaling $60 Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services