Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. In order to remove the toll charges we will need...
personal toll tag statement showing duplicate tolls. We have forwarded your inquiry to our refund department to remove the administrative fee for the amount of $24.75.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the administrative fee for the amount of $4.95.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $6.77.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you,PlatePass®Customer Service
Dear ** [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the complete balance for the amount of $26.80. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
Dear [redacted],
Thank you
for contacting us regarding your concern as it is our goal to provide you with
excellent customer service.We
understand your frustration and we apologize for any inconvenience this matter has
caused. We have forwarded your inquiry to our refund...
department to remove
the complete balance for the amount of $44.45.Please
allow up to 5 business days for this to appear on your account and thank you
for your patience.It is our
hope that you find this matter to be resolved.Thank you,PlatePass®
Customer Service
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $17.55. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize for any miscommunication regarding the All-Inclusive Tolling service. As a courtesy we have adjusted the $30 processing fee from the balance...
due. As for the inquiry regarding insurance coverage, you would need to contact the Dollar Customer Service Department @ ###-###-####. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services
Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. Dollar offers an optional Platepass service for a small daily fee. As your rental was not opted in to this service, you were charged a $15 admin fee per toll. You have the...
option of opting in to the Platepass program at any point before, during, or after your rental agreement. Please let us know if you would like to opt in to the Platepass service for this rental, which will reduce your total by $63.75 to $45.96. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards,ATS Processing Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company, ATS, failed to note I sent a line item from my bank statement 1/20/15 and requested a response. They did not respond, via my email provided. It was not until I made ANOTHER attempt to find out what was going on and called the company myself, 2/11/15, and was told my submission had just been reviewed-no mention of more bank info was made by ATS. I sent a check, not wanting to damage my credit, to the company-as noted on my violation form: [redacted], Photo Safety Program, [redacted],[redacted] for $135. And now this SCAM organization states they have sent my bill to collection-when they have a goal to "provide excellent customer service"? This group is not worthy of the Revdex.com rating. When a consumer makes an honest effort to resolve an issue and a company does not answer the phone (ATS number in Tempe), respond to emails, and/or have the common courtesy to accept the information requested-it is sad. Not once did ATS say my bank submission for the payment cashed 12/16/14 needed more back-up. Their customer rep. told me what to send. Now, they are saying the confirmation number provided is not their number-yet the [redacted] does not use another company. So, at this point my check has not been cashed and they have never responded to my requests-yet they have charged me more money and sent my name to collection?
Regards,
[redacted]
[redacted]:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. Using the details you have provided, we are unable to locate the information related to the...
charge. To resolve this issue, please provide us with some of the information below: •Name of the rental agency. •Return date of the rented vehicle. •Name and address of the primary renter as it appears on the rental record. •Driver’s license number. •Rental agreement number. •Last four (4) digits of the credit card number that was charged.*•Expiration date of the credit card number that was charged. •Date the credit card was charged. *To access your account by credit card number, the last four digits are required. ATS exercises exhaustive security measures to ensure your information remains private. Upon receipt, we will immediately continue to review the details and nature of your inquiry to provide timely resolution. Best Regards,ATS Processing Services
Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. The Treo Toll Authority provides ATS with notification of violations monthly. Payment is made for these tolls as soon as possible to prevent...
penalties or any actions against the plate. We are held within the constraints of the tolling authorities' rules and are diligent in making sure penalties do not have to be passed along to drivers. As a onetime courtesy, we are refunding the administrative fee of $14.00. Please allow up to 5 business days for this to appear on your account. We do hope that this helps to clarify the charges received and that you find this matter to be resolved. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.
Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department...
to remove the complete balance for the amount of $27.50.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service
Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize for any misunderstanding. Many locations in Florida have switched to cashless tolling and we understand you may have been unaware of...
travelling on a cashless toll road. As a courtesy we have refunded the $15 admin fee. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services
Dear [redacted]Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $28.75.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you,[redacted]
[redacted]
[redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID 10442687, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you for your prompt attention!Regards,
[redacted]
PS: I will accept the refund of $ 30.00 dollar administrative fees even if I paid for the tools!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Here are the toll charges, which don't come anywhere close to $63 each way:Toll BoothFasTrakToll-by-plate ExpressAccountOne-time payment[redacted]Southbound Exit and Northbound Entrance$1.00$2.00$2.00[redacted]Southbound Exit and Northbound Entrance$2.26$3.26$3.26[redacted]Price assumes 2-axle automobile.Peak: $6.65Pre/Post Peak: $6.35Off-Peak: $5.15Weekends: $4.90Peak: $7.65Pre/Post Peak: $7.35Off-Peak: $6.15Weekends: $5.90Peak: $7.65All other times: $7.35El Toro/Laguna Canyon RdNorthbound Exit and Southbound Entrance$2.52$3.52$3.52[redacted]Northbound Exit and Southbound Entrance$1.91$2.91$2.91[redacted]Northbound Exit and Southbound Entrance$1.34$2.34$2.34
Regards,
[redacted]
Dear[redacted], Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. Dollar offers an optional Platepass service for a small daily fee. As your rental was not opted in to this service and if you did not close the transponder...
box, you can be charged a $15 admin fee per toll. You have the option of opting in to the Platepass program at any point before, during, or after your rental agreement. As a onetime courtesy we have refunded the $99.50 charge which you should see on your card in 3-5 business days. Should you receive any charges in the future that you need additional information on you may contact our Customer Service number at ###-###-####. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.
Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. In order to remove the toll charges we will need...
personal toll tag statement showing duplicate tolls. We have forwarded your inquiry to our refund department to remove the administrative fee for the amount of $24.75.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the administrative fee for the amount of $4.95.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $6.77.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you,PlatePass®Customer Service
Dear ** [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the complete balance for the amount of $26.80. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
Dear [redacted],
Thank you
for contacting us regarding your concern as it is our goal to provide you with
excellent customer service.We
understand your frustration and we apologize for any inconvenience this matter has
caused. We have forwarded your inquiry to our refund...
department to remove
the complete balance for the amount of $44.45.Please
allow up to 5 business days for this to appear on your account and thank you
for your patience.It is our
hope that you find this matter to be resolved.Thank you,PlatePass®
Customer Service
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $17.55. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize for any miscommunication regarding the All-Inclusive Tolling service. As a courtesy we have adjusted the $30 processing fee from the balance...
due. As for the inquiry regarding insurance coverage, you would need to contact the Dollar Customer Service Department @ ###-###-####. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services
Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. Dollar offers an optional Platepass service for a small daily fee. As your rental was not opted in to this service, you were charged a $15 admin fee per toll. You have the...
option of opting in to the Platepass program at any point before, during, or after your rental agreement. Please let us know if you would like to opt in to the Platepass service for this rental, which will reduce your total by $63.75 to $45.96. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards,ATS Processing Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company, ATS, failed to note I sent a line item from my bank statement 1/20/15 and requested a response. They did not respond, via my email provided. It was not until I made ANOTHER attempt to find out what was going on and called the company myself, 2/11/15, and was told my submission had just been reviewed-no mention of more bank info was made by ATS. I sent a check, not wanting to damage my credit, to the company-as noted on my violation form: [redacted], Photo Safety Program, [redacted],[redacted] for $135. And now this SCAM organization states they have sent my bill to collection-when they have a goal to "provide excellent customer service"? This group is not worthy of the Revdex.com rating. When a consumer makes an honest effort to resolve an issue and a company does not answer the phone (ATS number in Tempe), respond to emails, and/or have the common courtesy to accept the information requested-it is sad. Not once did ATS say my bank submission for the payment cashed 12/16/14 needed more back-up. Their customer rep. told me what to send. Now, they are saying the confirmation number provided is not their number-yet the [redacted] does not use another company. So, at this point my check has not been cashed and they have never responded to my requests-yet they have charged me more money and sent my name to collection?
Regards,
[redacted]
[redacted]:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. Using the details you have provided, we are unable to locate the information related to the...
charge. To resolve this issue, please provide us with some of the information below: •Name of the rental agency. •Return date of the rented vehicle. •Name and address of the primary renter as it appears on the rental record. •Driver’s license number. •Rental agreement number. •Last four (4) digits of the credit card number that was charged.*•Expiration date of the credit card number that was charged. •Date the credit card was charged. *To access your account by credit card number, the last four digits are required. ATS exercises exhaustive security measures to ensure your information remains private. Upon receipt, we will immediately continue to review the details and nature of your inquiry to provide timely resolution. Best Regards,ATS Processing Services
Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. The Treo Toll Authority provides ATS with notification of violations monthly. Payment is made for these tolls as soon as possible to prevent...
penalties or any actions against the plate. We are held within the constraints of the tolling authorities' rules and are diligent in making sure penalties do not have to be passed along to drivers. As a onetime courtesy, we are refunding the administrative fee of $14.00. Please allow up to 5 business days for this to appear on your account. We do hope that this helps to clarify the charges received and that you find this matter to be resolved. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.
Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department...
to remove the complete balance for the amount of $27.50.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service
Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize for any misunderstanding. Many locations in Florida have switched to cashless tolling and we understand you may have been unaware of...
travelling on a cashless toll road. As a courtesy we have refunded the $15 admin fee. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services
Dear [redacted]Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $28.75.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you,[redacted]
[redacted]
[redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID 10442687, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you for your prompt attention!Regards,
[redacted]
PS: I will accept the refund of $ 30.00 dollar administrative fees even if I paid for the tools!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Here are the toll charges, which don't come anywhere close to $63 each way:Toll BoothFasTrakToll-by-plate ExpressAccountOne-time payment[redacted]Southbound Exit and Northbound Entrance$1.00$2.00$2.00[redacted]Southbound Exit and Northbound Entrance$2.26$3.26$3.26[redacted]Price assumes 2-axle automobile.Peak: $6.65Pre/Post Peak: $6.35Off-Peak: $5.15Weekends: $4.90Peak: $7.65Pre/Post Peak: $7.35Off-Peak: $6.15Weekends: $5.90Peak: $7.65All other times: $7.35El Toro/Laguna Canyon RdNorthbound Exit and Southbound Entrance$2.52$3.52$3.52[redacted]Northbound Exit and Southbound Entrance$1.91$2.91$2.91[redacted]Northbound Exit and Southbound Entrance$1.34$2.34$2.34
Regards,
[redacted]
Dear[redacted], Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. Dollar offers an optional Platepass service for a small daily fee. As your rental was not opted in to this service and if you did not close the transponder...
box, you can be charged a $15 admin fee per toll. You have the option of opting in to the Platepass program at any point before, during, or after your rental agreement. As a onetime courtesy we have refunded the $99.50 charge which you should see on your card in 3-5 business days. Should you receive any charges in the future that you need additional information on you may contact our Customer Service number at ###-###-####. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.