Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $24.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $24.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department...
to remove the complete balance for the amount of $14.85.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $20.50.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
Dear [redacted],Thank you for contacting PlatePass® with your inquiry.Our research shows that the PlatePass® service was actively used for one day during your rental period. As a one-time courtesy, we have reduced the administrative fee to $4.95 to reflect a single day’s use....
Arefund of will be applied to your account within the next 3-7 business days. Please note that Hertz offers the PlatePass® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if PlatePass® is activated during your rental period. The details surrounding the PlatePass®service is contained on page 3 of your rental contract. PlatePass® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash.We are committed to providing the highest level of customer service and apologize for any inconvenience that this issue may have caused. For additional information, you may contact us by e-mail or by phone.Thank You,PlatePass® Customer Service
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $115.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service
Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize for any miscommunication regarding the All-Inclusive Tolling service. As a courtesy we have refunded the $30 processing fee. You...
should see the credit reflect within 3-5 business days. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the complete balance for the amount of $9.90. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
Dear [redacted], The financial information for this account has been researched extensively and no payment has been made on this citation to date. You initially stated that you paid your violation through violationinfo.com, but did not have a confirmation number consistent with those provided by ATS. You have also stated that a check was mailed to our processing center but this check has not been cashed. Additionally, the [redacted] has checked their ticket management system and there is no record of any payment towards this violation. Based on the lack of payment, the city is unable to dismiss any portion of the citation. Regarding your complaint that the company does not answer the phone or respond to emails, our notes indicate multiple phone contacts with you regarding this account instructing what evidence was needed to support the claim of payment. As of this date we have no record of receiving any email contact. Our thorough investigation of this matter concludes that you are financially responsible to submit payment in full. We regret that we are unable to resolve this complaint to your satisfaction. Sincerely,American Traffic Solutions
Dear [redacted], We did receive the line item on your bank statement showing a payment in the amount of $139. We do not dispute that you made a payment in that amount, but it was not made to ATS or the [redacted]. Regarding your emails contact, you state that your email address was written on a fax. It is not our policy to initiate emails with citizens, only to respond to emails received. Once again, our notes indicate that you did communicate with our customer service department by phone on multiple occasions. The financial information has been thoroughly researched and we believe we have made a good faith effort to resolve this issue to the best of our abilities. However, as previously stated, we are unable to assist since no payment has been made on this account and the [redacted] will not dismiss the citation. Sincerely,American Traffic Solutions
To the Revdex.com,
I have read the backhanded response to my Revdex.com complaint (ID [redacted]), and find it satisfactory....enough. This all pends on the refund actually happening.I will wait until for the business to perform this action and, if it does, will consider this complaint partially resolved.however the Revdex.com did not respond as to why a company with a 96% negative rating percentage has a Revdex.com grade of A+?
Regards,
[redacted]
Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry...
to our refund department to remove the complete balance for the administrative fee of $24.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service[redacted] Monday - Friday, 6:00 AM to 4:00 PM PST |
Dear [redacted]Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $28.75.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you,PlatePass®[redacted]
[redacted]
[redacted]
Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. [redacted] reported two violations to us with a toll charge of $6.15 plus a violation amount of $57.50, equaling $63.65 for each violation, for an invoice total of $127.30. In addition, ATS charges an administrative processing fee of $30, which breaks down to $15 per violation. As a one-time courtesy, we have refunded the full amount of $157.30. For future reference, any tolls that are accessed for this toll authority without payment must be paid directly to [redacted] within 5 days in order to avoid the $57.50 violation fees. For more information, please contact [redacted] directly or visit their website at [redacted]. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.Best Regards,ATS Processing Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I rec'd your phone call last night when I returned home, after business hours. I have a the originals of all the info sent to this company-notes w/employees names, dates, etc. are written all over the notes. I sent a check to the address listed on the violation notice-as previously stated, it is in [redacted]. I did not indicate a date the check was sent. This seems to be the means of operation behind this company. They say they have not received a check to date-I am not the [redacted]. They note they have no email address to respond to-I will show you they did. They say they instructed me what to send-#1 proof from my bank of payment, has hand written note attached with my request for a response and an email address, #2 confirmation number from violation info--yet this is not their confirmation number. This all seems very sketchy. I will call your office today and receive the fax/scan instructions from you. THE BIGGER question or concern is-it takes them 1 month plus to supposedly read my request-yet as soon as I receive the "Delinquent Notice" I call the company and try to find out what is going on- They do not respond yet have no problem attaching a late fee to my payment????
Regards,
[redacted]
Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department...
to remove the administrative fee for the amount of $19.80. At this time the tolls area valid and we cannot remove the toll fees.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer [email protected][redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $46.01.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize for any misunderstanding. Many locations in Florida have switched to cashless tolling and we understand you may have been unaware of...
travelling on a cashless toll road. As a courtesy we have adjusted $90 from the balance due, bringing your new balance to $22.65. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services
Dear [redacted],
Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.
We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $29.75.
Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities
regarding PlatePass fine and fees incurred during your rental period.
It is our hope that you find this matter to be resolved.
Thank you,
PlatePass® Customer Service
[redacted].[redacted]
[redacted] | Monday- Friday, 6:00 AM to 4:00 PM PST |
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We are showing the adjustment for the...
amount of $60.10 was processed on 12/12/2014. In order to complete the refund process, please provide documentation showing the funds were released by your bank account. Once we receive the documentation please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service
Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $24.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $24.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department...
to remove the complete balance for the amount of $14.85.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $20.50.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
Dear [redacted],Thank you for contacting PlatePass® with your inquiry.Our research shows that the PlatePass® service was actively used for one day during your rental period. As a one-time courtesy, we have reduced the administrative fee to $4.95 to reflect a single day’s use....
Arefund of will be applied to your account within the next 3-7 business days. Please note that Hertz offers the PlatePass® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if PlatePass® is activated during your rental period. The details surrounding the PlatePass®service is contained on page 3 of your rental contract. PlatePass® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash.We are committed to providing the highest level of customer service and apologize for any inconvenience that this issue may have caused. For additional information, you may contact us by e-mail or by phone.Thank You,PlatePass® Customer Service
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $115.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service
Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize for any miscommunication regarding the All-Inclusive Tolling service. As a courtesy we have refunded the $30 processing fee. You...
should see the credit reflect within 3-5 business days. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the complete balance for the amount of $9.90. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
Dear [redacted], The financial information for this account has been researched extensively and no payment has been made on this citation to date. You initially stated that you paid your violation through violationinfo.com, but did not have a confirmation number consistent with those provided by ATS. You have also stated that a check was mailed to our processing center but this check has not been cashed. Additionally, the [redacted] has checked their ticket management system and there is no record of any payment towards this violation. Based on the lack of payment, the city is unable to dismiss any portion of the citation. Regarding your complaint that the company does not answer the phone or respond to emails, our notes indicate multiple phone contacts with you regarding this account instructing what evidence was needed to support the claim of payment. As of this date we have no record of receiving any email contact. Our thorough investigation of this matter concludes that you are financially responsible to submit payment in full. We regret that we are unable to resolve this complaint to your satisfaction. Sincerely,American Traffic Solutions
Dear [redacted], We did receive the line item on your bank statement showing a payment in the amount of $139. We do not dispute that you made a payment in that amount, but it was not made to ATS or the [redacted]. Regarding your emails contact, you state that your email address was written on a fax. It is not our policy to initiate emails with citizens, only to respond to emails received. Once again, our notes indicate that you did communicate with our customer service department by phone on multiple occasions. The financial information has been thoroughly researched and we believe we have made a good faith effort to resolve this issue to the best of our abilities. However, as previously stated, we are unable to assist since no payment has been made on this account and the [redacted] will not dismiss the citation. Sincerely,American Traffic Solutions
To the Revdex.com,
I have read the backhanded response to my Revdex.com complaint (ID [redacted]), and find it satisfactory....enough. This all pends on the refund actually happening.I will wait until for the business to perform this action and, if it does, will consider this complaint partially resolved.however the Revdex.com did not respond as to why a company with a 96% negative rating percentage has a Revdex.com grade of A+?
Regards,
[redacted]
Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry...
to our refund department to remove the complete balance for the administrative fee of $24.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service[redacted] Monday - Friday, 6:00 AM to 4:00 PM PST |
Dear [redacted]Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $28.75.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you,PlatePass®[redacted]
[redacted]
[redacted]
Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. [redacted] reported two violations to us with a toll charge of $6.15 plus a violation amount of $57.50, equaling $63.65 for each violation, for an invoice total of $127.30. In addition, ATS charges an administrative processing fee of $30, which breaks down to $15 per violation. As a one-time courtesy, we have refunded the full amount of $157.30. For future reference, any tolls that are accessed for this toll authority without payment must be paid directly to [redacted] within 5 days in order to avoid the $57.50 violation fees. For more information, please contact [redacted] directly or visit their website at [redacted]. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.Best Regards,ATS Processing Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I rec'd your phone call last night when I returned home, after business hours. I have a the originals of all the info sent to this company-notes w/employees names, dates, etc. are written all over the notes. I sent a check to the address listed on the violation notice-as previously stated, it is in [redacted]. I did not indicate a date the check was sent. This seems to be the means of operation behind this company. They say they have not received a check to date-I am not the [redacted]. They note they have no email address to respond to-I will show you they did. They say they instructed me what to send-#1 proof from my bank of payment, has hand written note attached with my request for a response and an email address, #2 confirmation number from violation info--yet this is not their confirmation number. This all seems very sketchy. I will call your office today and receive the fax/scan instructions from you. THE BIGGER question or concern is-it takes them 1 month plus to supposedly read my request-yet as soon as I receive the "Delinquent Notice" I call the company and try to find out what is going on- They do not respond yet have no problem attaching a late fee to my payment????
Regards,
[redacted]
Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department...
to remove the administrative fee for the amount of $19.80. At this time the tolls area valid and we cannot remove the toll fees.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer [email protected][redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $46.01.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize for any misunderstanding. Many locations in Florida have switched to cashless tolling and we understand you may have been unaware of...
travelling on a cashless toll road. As a courtesy we have adjusted $90 from the balance due, bringing your new balance to $22.65. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services
Dear [redacted],
Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.
We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $29.75.
Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities
regarding PlatePass fine and fees incurred during your rental period.
It is our hope that you find this matter to be resolved.
Thank you,
PlatePass® Customer Service
[redacted].[redacted]
[redacted] | Monday- Friday, 6:00 AM to 4:00 PM PST |
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We are showing the adjustment for the...
amount of $60.10 was processed on 12/12/2014. In order to complete the refund process, please provide documentation showing the funds were released by your bank account. Once we receive the documentation please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service