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BAPE USA

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BAPE USA Reviews (35)

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User wanghedi time 11.10.2018

is this how bape’s quality is? i bought it for 240 and this is the quality ? i guess a plastic phone cover is better than this which is only 18. think how people actually think about this cover and when they started asking “is this bape’s cover omg so lousy”☺️


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User Rhiannon b Reed time 15.09.2018

I placed 8 orders nothing yet whats going on
Order#23590
Help this is a scam i need my money refunded by far the worst company ever


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User Reviewer9148662 time 12.05.2018

The complainer did not input an order number for me to look into, I did however search our recent orders with the name [redacted].  1 order was placed after this "complaint" not sure if it is the same [redacted] but that order was processed within the 5 business days that is stated in our...

processing time policy.  That order is currently "out for delivery" as of today.


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User Reviewer7980074 time 30.04.2018

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]


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User Reviewer6576955 time 23.04.2018

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]


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User Reviewer6943689 time 22.04.2018

Yes I have received my refund from Bape


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User Reviewer7817278 time 20.04.2018

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...


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User Reviewer6009836 time 20.04.2018

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]


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User Reviewer8536832 time 19.04.2018

PLEASE NOTE THE WEBSITE THIS PERSON IS REFERRING TO IS NOT AFFILIATED WITH [redacted] OR A BATHING APE


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User Reviewer6167882 time 19.04.2018

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]


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User Reviewer8433391 time 16.04.2018

We do not process orders during the weekend as our office hours are only during the weekday. We have started processing this customers order on the Monday after he placed his order as per usual policy. We also state this on our terms section. We ask for certain proof of address as part of our fraud...

prevention. We do not ask to show sensitive information and prefer that the customer only provides the address portion to verify. This is due to a surge of fraudulent customers in our website and sometimes require proofs to protect us in the event of the transaction charge being contested back to us. We never share any information provided to us, as on our terms section shows. We value customer privacy and would not share any information or use it for any other purpose, nor are we asking for any information further than their billing address which is already available to us when the customer places their order. When verifying the email correspondence between the customer, it seems that we have responded on the same day. We simply cancelled the order as the customer was unable to provide the proof requested in time. We also see that the customer has emailed 3 times during one day, and we have replied to the customer for the latest email. We have a very small team for our entire web operation and cannot reply to emails right away sometimes. We also state on our terms that it may take around 48hours to respond to customer emails on weekdays. As for the refund requested; we have already voided the transaction at the time of cancellation. The transaction was only authorized and was not captured, therefore the transaction was voided. Please contact the card company if customer has not seen their refund. If card company needs further assistance, they may contact us via email or phone listed here instead of the physical store number. We will be more than happy to assist.


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User Reviewer6076886 time 15.04.2018

This order was canceled on the following business day, reason being is the order was set to ship to a different address from the credit card billing address.  It is stated on our website [redacted] that all order that are shipped to the billing address will be canceled.  The transaction was voided and the pending charge typically take about 3 - 5 business days to reverse.


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User Reviewer6064622 time 15.04.2018

This order was sent out to the customer and was delivered to them however it was delayed due to holiday season. Unfortunately we had an unprecendented amount of orders and emails from customers. We...

could not reply back to each customer during this time as many were duplicate emails and as the customer stated in this complaint, that we have noted on our website of the delay. We have replied to this customer to ensure they will receive their order, however we apologize for the uncertain reply. For this item that was ordered, was having trouble finding by our warehouse pickers. That was why the order was further delayed. Once we found the item, we have proceeded to send the item to the customer. We apologize for the inconvenience this may have caused.


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User Reviewer8770283 time 14.04.2018

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...


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User Reviewer7016576 time 13.04.2018

Revdex.com:At this time, my complaint, ID [redacted] regarding BAPE USA has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]


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User Reviewer5698954 time 11.04.2018

Once again, this order was not purchased from our website.  You can clearly see by there gmail account receipt the website is [redacted] and not [redacted]


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User Reviewer8294960 time 08.04.2018

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]


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User Reviewer8758656 time 08.04.2018

The customer placed his order on the weekend. Therefore we processed orders on the next week over. Unfortunately during this time, we have had a unprecendented amount of orders during the sale and holiday season combined. We have made multiple announcements on our website and social media (able to...

see without having social media account). We regret that we could not email each of our customers of the delay and have taken further steps to improve the email notification of delays from now on. We apologize if the customer was not able to see the announcements although we had this up during and prior to the sale, we understand some customers were expecting an email. We will refund the shipping for this customer's order as a token of our apology, he should receive a notification email. The refund may take up to 3-7 business days to reflect their account or may reflect at the end of their monthly statement, however we have submitted the refund today. We usually ship out within 3 business days if there are no sale events or holiday season so this was an irregular situation. We apologize for the inconvenience this may have caused.


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User Reviewer5757766 time 05.04.2018

Hi,All our shipments have to ship out with Direct Signature Required, in order to protect the merchant and the cardholder.  Once we receive your order back, you have the option of canceling your order with a full refund.


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User Reviewer6584038 time 04.04.2018

This order was canceled on the following business day, reason being is the order was set to ship to a different address from the credit card billing address.  It is stated on our website [redacted] that all order that are shipped to the billing address will be canceled.  The...

transaction was voided and the pending charge typically take about 3 - 5 business days to reverse.


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Category: ONLINE RETAILER

Address: 91 Greene Street, New York, NY, 10012

Website: https://us.bape.com/

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