BAPE USA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

This order number is not placed from [redacted] please check the URL and your credit card statement and contact the correct merchant

We apologize for the delay in replying to the customer and was delayed in shipping out the merchandiseWe were in the midst of processing this customer's order while he was contacting usWe have made an announcement prior to the holiday season and during that we are expecting delays in processing than usual due to unprecedented demandIf customers needed to cancel due to the delay, we were able to accommodate such requestsWe had the delay and other policies during this holiday season indicated on our website and made multiple announcements on social media to notify customers of our delayTo be fair to all our customers, we send by the order that we have received the orders in, by chronological orderTherefore, we processed the customers order as soon as we reached the order numberOur policy restricts that we may not make exceptions and expedite customer orders during this time, which was also indicated on our news sale guidelines to notify customers of a irregular delay in our shipping process [redacted] apologizes for any inconveniences this delay may have caused our customerIf the customer would like to return their item back to us, by contacting us via email, we are more than happy to send them a prepaid label to return the merchandise to us free of charge to the customer for a full refund

Revdex.com:At this time, my complaint, ID [redacted] regarding BAPE USA has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [The hassle started before like I stated when they ask me for proper verification in the attachments I explained that I had no problem getting the necessary information to verify me (customer) I clearly asked them what/how would I verify myself I was waiting for them get in contact with me so that I can speak with a customer representative I sent another email exclamating that I wanted to speak to customer service ..I then followed along with would I ever to speak with customer service and the assumed based on my words"want my money back"..that I was asking for a refund of my money and followed along with ignoring my previous messages of wanting to speak with customer service help the time lapse of my last message of "wanting my money aback" was much faster compared to other messages that left leading up to that but they told me it would up to (48hrs) to get a response? I just would like a resolvment in this issue I made a purchase and was more than helpful to show verification it's not right that I get turned away from purchase without a fair chance of verifying who I am In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This order was canceled on the following business day, reason being is the order was set to ship to a different address from the credit card billing address It is stated on our website [redacted] that all order that are shipped to the billing address will be canceled The transaction was voided and the pending charge typically take about - business days to reverse

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Placed order for BAPE t shirt on Dec* Received shipment notification from them on Dec*, however the product never shipped My credit card was charged on Dec* Received email on Dec [redacted] that the order was cancelled because they do not have enough stock to fulfill Had emailed them a few times prior to cancellation for an update but did not receive any feedback Disappointing as this was to be a present

Hi,Our website states the billing and shipping address must match to the credit cards billing address When [redacted] called his credit card provider to change his billing address, what his cc provider did not share with him is it take up to business days for the new address the reflect on his credit card This is the reason for the multiple declines when he tried to make a new purchase The multiple attempts are pending charges on his card which most likely will have disappeared by the time he gets this response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I accept it and Im glad I seen there attitude before trying to do business with themI was asking did the receipt look like it could be one of their receipts to see if I've been scammed by a company pretending to be their companyThank you for your assistance I will handle it from here
Sincerely,
*** ***

This order was sent out to the customer and was delivered to them however it was delayed due to holiday seasonUnfortunately we had an unprecendented amount of orders and emails from customersWe could not reply back to each customer during this time as many were duplicate emails and as the
customer stated in this complaint, that we have noted on our website of the delayWe have replied to this customer to ensure they will receive their order, however we apologize for the uncertain replyFor this item that was ordered, was having trouble finding by our warehouse pickersThat was why the order was further delayedOnce we found the item, we have proceeded to send the item to the customerWe apologize for the inconvenience this may have caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[The hassle started before like I stated when they ask me for proper verification in the attachments I explained that I had no problem getting the necessary information to verify me (customer) I clearly asked them what/how would I verify myself I was waiting for them get in contact with me so that I can speak with a customer representative I sent another email exclamating that I wanted to speak to customer service ..I then followed along with would I ever to speak with customer service and the assumed based on my words"want my money back"..that I was asking for a refund of my money and followed along with ignoring my previous messages of wanting to speak with customer service help the time lapse of my last message of "wanting my money aback" was much faster compared to other messages that left leading up to that but they told me it would up to (48hrs) to get a response? I just would like a resolvment in this issue I made a purchase and was more than helpful to show verification it's not right that I get turned away from purchase without a fair chance of verifying who I am
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

This order number is not placed from *** please check the URL and your credit card statement and contact the correct merchant